also, it seems i was next door to the hotel laundry room - it was noisy

free parking, free simple breakfast, free wifi

parking lot was a bit small but i think they had extra parking off to the side

friendly, helpful staff; great location, convenient parking, plenty of hot water for showering

parking, close to bus stops to harvard square subway station, good breakfast and comfortable rooms

laundry facilities and equipment in the lower level were dirty

diner was decent bar food, served by a friendly, helpful waitress, and the breakfast buffet the next day was

the lake. gym had plenty of equipment. wish i had brought my swim suit

with teenagers stampeding the hallways, police were involved and they could not find all the kids so ultimately

a lot of kids running around the property and no supervision

booking. com photos need updating to remove bbq and laundry, as not present now.

room was next to the laundry and i heard loud banging when i was settling in

on the second floor, there's a laundry room with multiple washers and dryers, which was super convenient for

spacious room, refrigerator, stove, laundry, very helpful staff, good price for the

separate coin-operated laundry facilities

laundry services are forcing the user to pay cash only, without possibility to have coins paid with

workout room and laundry facilities very convenient

i would prefer such a nice hotel to have a bar area and laundry room for extended stays. thanks.

laundry is available for 2$ only

there is a great laundry facility and the breakfast was good

laundry was terrible, not a good service, i do not know if this was a one time issue they had

stated earlier, there was an extremely bad stench from pets, urinating all over the carpets

comprehensive breakfast offerings

nothing in walking distance pool was small no hot tub and closed at 6 pm

location, free parking big apartment ( 2 rooms) very well equipment kitchen even washing machine

not an issue but would like to suggest that a coin laundry for guests would be great.

none. but if i can make a suggestion, laundry room would be nice.

was horrendous, no on-site laundry, tv access was extremely limited

laundry is worst i ever had in my travel life

no fridge no laundry

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

the wifi did not work.

the front office lady luana was excellent. got me a room quickly despite being an early check in

i like the shower in the bathroom it s so perfect for the kids

the laundry and the tapas restaurant and the location. breakfast was good.

staff was friendly. guest laundry.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

we really appreciated the separate living room and kitchenette

comfy room excellent breakfast

no coin laundry facilities on site

i also want to use the guest laundry, but was told the dryer was broken

they have laundry service but no coin machines available for guests which we did not like

spacious room. clean and made up daily. laundry facilities. hotel reception staff. ac

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

laundry room was very dirty

breakfast was not available during covid.

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

pool was very small, would be great if they had a jacuzzi instead but still ok for my 10 yr old son

no continental breakfast.

no direction to the floor where the laundry room is located in the building

the wifi was difficult to access. i was unable to connect.

the gym the pool. the bigger towels for us plus size girlies.

rooms smell like pet dogs and cannot be cleared.

at the bar or tending to it

i have wrongly been charged extra laundry of $14 which i had complained has not yet been

kitchenette was spotless

love to stay again for my self mom as we have a a rough time i need a night to my self at yall pool thanks again

we loved the room and the full size kitchen facilities

lots of kids who are overall rude (but that is the fault of the parents)

self service laundry is also a plus but it's not free, costs $6 for washing and drying

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

very clean, one of the most comfortable beds! very good breakfast.

laundry facilities were handy

guest laundry

it was located right above the laundry room, so all the chemical fumes and steam came directly into our room

everything is provided minus your own laundry

laundry facility in the building and bbq

i could also do laundry for free next to the dining room

laundry facility and location

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

breakfast was well stocked with delicious bagels

going through the kitchen to the bathroom felt a bit awkard.

shes like maybe it's a laundry fee

comfortable bed, quiet, laundry facilities clean, exercise room. lovely experience!

the staff pulled a sheet, blanket, pillow and towel out of a mound of laundry on the floor of the laundry room

no tv remote , no detergent for laundry very

ice trays provided where machines weren t an option, free parking spots and wifi, there was a laundry room

cleanliness hall ways laundry room

laundry should be free like other extended stay hotel. dishes should already be in the room.

blood on ceiling, cabinets missing, room dirty, food inside refrigerator, no toilet paper, dirty laundry machines

location, and on site laundry facility

roach found in bed nobrefund given was offered coins for laundry room really

buffet breakfast was nice and i really enjoyed dinner at the restaurant

loved my stay! the robot for room service was the best part!

there is a food tray with food and sensors that made me nervous with the kids

breakfast is overpriced , not big selection

gym is limited

gym facility (unfortunately both bikes and several pieces of cardio equipment were broken); grab

more thought about it and give out more than a bagel with cream cheese, yogurt, juice, a granola bar and a fruit

restaurant & bar on site

lot of choices and the special is about the waffle makers which my kids love so much

the breakfast choices satisfied even my super picky kids

need more laundry machines..

my room (222) was next to laundry and shook in afternoon due to that.

need more laundry machines..

didn?t have laundry bag

non functional laundry

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

we love the shared kitchen and laundry facility

laundry, ice, and maps were available as well

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

location. laundry on site. pet friendly.

location. laundry on site. pet friendly.

pool was a bit small

the gym

children slipped and hit their head by the pool area because when the floor gets wet there it becomes very very

it has a guest laundry which we used. staff very helpful.

1 small bar soap, no lotion or makeup remover) -no conditioner in mounted dispenser in shower -no laundry bag

one plus was that we arrived at the hotel with quite a bit of dirty laundry

cleanliness. breakfast varieties. dimmable lighting. coin laundry.

cleanliness, nice staff, breakfast, gym, laundry facility

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

restaurant staff were friendly, jeffrey (manager in training) inquired with the kitchen if they could make my

the gym was awesome

the gym is very well equipped and the pool/hot tub was wonderful

also nice to have laundry facilities

laundry room smelled horrible

laundry room was smelly and wasn't very clean

also, there was a pile of dirty laundry and food right outside my window

of laundry stacked in the hallways wasn't clean no staff long lines restaurant wasn't open as

had laundry facility which was great

there was a laundry room and a fitness center

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

hotel had laundry machines that required quarters, but no quarters were available for change at the front

good location good gym

no spa, rather expensive, the bar is not open during the day

not have any bar soap for sink or shower or conditioner

no drink service, no drinks or meals offered, no room service, no music

nice gym

the laundry service is very prompt

poor rooms which need a lot of upgrading . not a good facility. no gym. wifi kept disconnecting

i was charged facility fees for the conference room, food service, parking, and gym

didn t have breakfast

the hotel met all of our needs. the restaurant had a good variety. room service was great!

water, tea and coffee bar was very appreciated

no restaurant or room service.

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

the laundry facility where perfect

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

pile of laundry and trash in the hallway when we arrived

no laundry machine, parking is expensive

the onsite laundry and gym were a great added feature

also laundry facilities on 8th floor are very helpful for guests with a longer stay

we didn t use it, but if we need to do laundry it was available and maintained

laundry very useful

laundry facilities on the property

very nice and clean house with a kitchen

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

would be nice if there was provision for early check in especially for someone coming from

really friendly staff, unique and cool rooms, convenient breakfast, a fantastic hotel.

also pet friendly

not advised when purchasing the hotel that there was pet fees $75

no laundry room

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

restaurant food was too expensive. laundry service was too expensive

rking, early check in), one of the restaurants was closed, no pool, and rooftop area was meant for private

forego housekeeping services for a night and receive free premium wifi in exchange

liked the location, facilities including the gym and games room and free laundry for guests

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

the washing machine also broke down and we could not do our laundry

also a big plus that the hotel has self-service laundry

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the bar was tiny

the cocktail bar became part of my daily routine

breakfast was a little pricey

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

laundry room

no laundry

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

location was great- within walking distant to many boston restaurants, grocery, playground for kids

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

the space of the room - the friendly staffs - laundry

good facilities (gym, laundry room) and the staff was super nice and helpful

big room and laundry facilities

laundry room was convenient

breakfast was excellent and tasted great

i guess room 208 is right above the kitchen - don't ever agree to take it

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

the bar was set high during my recent trip to

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

room service has changed

the restaurant and the gym was wonderful, thanks again.

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

friendly staff, room had a full size kitchen, freezer, cooking range and enough cutlery

sort of outdoor space for the kids to be loud and run around a bit

i was disappointed that the bar was not open during the week

room service not good restaurant affiliated to hotel gave me poor service

spa was terrific. room service very good. staff throughout the hotel were outstanding.

due to covid there is no bar and restaurant, not their fault. you can still have room service.

the spa facility and staff were terrific.

the quality of room service food

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

the best hotel bed i've ever slept on), and the rooms where spacious enough for 2 adults and 2 kids to stay

wifi can be very slow at times

i wish there was self laundry service

used free laundry to dry clothes stood out in snow at patriots nfl game

no complimentary wi-fi, laundry prices seemed exorbitant

laundry was very starchy and was unable to use the washes in the shower due to the caps being

we needed to do laundry and there were machines we could use

bathroom & snack provided with the afternoon drink would of been great perk for the kids

an item i ordered didn't come my room service so they took it off my bill

very attentive, the room was lovely and comfortable, and we even had a real fire in the room's fireplace

super stoked (no pun intended) about the charm of an in-room fireplace, but there was nowhere in sight to get

boutique hotel in fabulous location. staff were lovely and even had a lively irish bar onsite.

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

no gym no restaurant no laundry service rickety slow elevators

soaps, wish i had a little plastic laundry bag for dirty clothes

no laundry facilities

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

no self serve laundry nearby.

also, you can use laundry service if you pay 10 dollars per a bag

great location, flexible check in and laundry service.

no laundry bag was provided

bar and restaurant in the lobby offers guest discount

wifi worked well once i connected, just a little weird to figure out

no coffee maker in the room. no laundry bag.

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

corner room with connecting doors to another room where there were loud kids, so you can hear everything

i think the people who were before me had a pet, and it wasn t cleaned well enough, so when i was in bed i

no room service until 7:00.

breakfast options were different

fun for kids

bonnie at the bar made our bar meal just great

too crowded bar, $25fee everyday for water& wifi?

the staff, the breakfast on the terrace, our diner in the portuguese restaurant, coctails at the long bar

breakfast in breakfast lounge needs improvement

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

facilities and room information access via wifi only

breakfast, but i still prefer the european mix of buffet and a la carte menu

a little pricey, inconvenient personally laundry service

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

the wifi is a bit rough especially if you re trying to conduct business meetings.

very clean, extremely good breakfast and very fast wifi which was crucial for me

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

no in-house laundry service

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

staff were friendly and accommodating for our early check in

special gift and breakfast for the marathon runners!

in-room a/c very noisy wifi too slow to be useful, difficult to log on

breakfast was very good, with a nice selection

nice breakfast included located near most attractions clean friendly staff self parking

nice rooms with refrigerator. big bathroom. nice gym

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

no restaurant. no gym. had to pay for tv channels.

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

kids were a little disappointed they didnt have a pool but that was fine with me

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

we were overcharged for a laundry service but it was alright

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

perhaps adding a laundry service on site would make it better

the hotel doesn t have some basic thing like microwave and laundry service

somehow we ve lost some items probably in the bed linnen laundry.

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

room located next to laundry and gym

also, no laundry on site

gym is a little small

wifi, breakfast at the hotel restaurant.

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

were doubles not queen no laundry

they said they hadn t got laundry back

laundry using system

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

even the casino no longer charges

great bar area with people in black tie and jeans

also enjoyed the bar area

didn t collect my room service dishes when i asked, so they just sat there all night

also, great gym with a beautiful pool that must have one of the most stunning views in boston

the health spa was wonderful

us in a pet room without asking about allergies

television would not connect to the interval wifi so you could not stream entertainment options

like 75-80 the entire time) 2) no early check ins 3) pretty dirty and run down 3) late night room service randomly

i would have loved to have stayed in the bar area for a nightcap but not with the loud music and teenage

room service location and property itself is great.

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

didn't find a laundry bag in the closet

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

they also have a washer and dryer enabling you to do your laundry for free