laundry service was not available. bed was small. wifi was not stable.

no laundry

it would be very helpful if there was a coin laundry

laundry room

the wifi signal is not good in our room, but ok in the lobby.

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

no availability at spa for entire stay

the pool and gym area. also the great restaurant zuma

first, the hotel barely has a lobby, which is surprising for such an expensive five-star property

breakfast was delicious. car valet excellent. lovely view. staff was wonderful.

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

no proper laundry service, only service

it is actually a big bath full of kids

great gym and amazing rooftop pool with live music on monday of our stay

no complimentary wi-fi, laundry prices seemed exorbitant

we needed to do laundry and there were machines we could use

used free laundry to dry clothes stood out in snow at patriots nfl game

the courtesy laundry room was very helpful

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

of my biggest pet peeves - the air conditioner was below average

restaurant not associated with hotel so you can t charge things to room or order room service

the breakfast had wonderful offerings

the overall atmosphere and adjoining restaurant with room service options

laundry: you need to pay for a load of wash ($2

the fitness room open 24hrs, the self service laundry room are plusses

friendly staff, room had a full size kitchen, freezer, cooking range and enough cutlery

odor in room shades inoperable high street noise at night bar was closed

kitchen is too small.

spa was terrific. room service very good. staff throughout the hotel were outstanding.

the gym is super.

due to covid there is no bar and restaurant, not their fault. you can still have room service.

the quality of room service food

wifi connection not included in the rate of the room is really not acceptable!

no laundry facility t

no gym no restaurant no laundry service rickety slow elevators

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

soaps, wish i had a little plastic laundry bag for dirty clothes

the vending machine is way over priced, there s no laundry services, the gym (which is barely anything ) is

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

the gym is too simple

it would have been nice to have a bigger gym.

the gym smelled funny & way too hot.

the gym is small but has a good rage of equipment

wifi was free but very slow. i turned off the wifi on my phone just so things could load.

the small gym had all the basic equipment travelers would need and the location was superb

the scent is so spa and refreshing

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

no laundry room

bit pricy, everything was an additional charge

the gym was really nice with all new equipment

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

room service was quick, easy and affordable.

booking could not be confirmed, kids were not included in the breakfast etc

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

great location, flexible check in and laundry service.

had to re-log into wifi every single time

was great the bar the staff the food my room was great

good amenities such as k-cup in small kitchen and laundry facilities on site

laundry facilities on the property

laundry very useful

if you are near the laundry room you can hear the washers on

we didn t use it, but if we need to do laundry it was available and maintained

the spa and pool were stunning

breakfast, but i still prefer the european mix of buffet and a la carte menu

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

bathroom not cleaned before arrival. property offered a breakfast credit as compensation

question we had they answered they were just lovely people and it was a beautiful facility the pool the sauna

breakfast a hit on 4th for vip

absolutely beautiful hotel with darling rooms. room service was delicious.

location bar staying open past 9pm great staff

staff kindly accommodated our request for early check in

to many extra fees. charging for wifi room was extremely musty.

perhaps adding a laundry service on site would make it better

thank you to the staff member who helped me figure out where to do laundry nearby

there is no laundry.

bathroom door did not close all the way, no privacy. no laundry facilities. no parking.

they don t have laundry room

on top of that, the internet didn't work after new years, and they had no laundry available either

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

no in-house laundry service

towels at pool ran out

everythng except breakfasts

the laundry service is very prompt

breakfast paid for

breakfast due to covid

the grille & bar hours were ridiculous. barely open

we ate breakfast at the restaurant and it was excellent

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

somehow we ve lost some items probably in the bed linnen laundry.

were charged for laundry we didn t do

laundry service was meant to be same day

i wish there was a microwave, refrigerator & laundry service.

the entire stay was perfect. having a laundry room was clutch as well.

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

free water, coffee and laundry were all great touches

a vending machine with snacks and laundry supplies (ie. detergent)...

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

swimming pool, room

the gym is very small and needs a renovation.

our room had a great view of the park and the pool / gym were great

delivered the cappuccino and bar bites with a smile

also, great gym with a beautiful pool that must have one of the most stunning views in boston

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

they only had one washer and one dryer on site for guests to do laundry

requested early check in and the hotel never got back to me, so i figured it was all set

the facilities (eg gym) in the hotel are very limited, old and dated

late check out

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

laundry service, although there's a laundromat in walking distance

staff were very professional from room service and house keeping

but a price list for mini bar and sundry items in the room would be nice

pile of laundry and trash in the hallway when we arrived

the laundry facility where perfect

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

no laundry machine, parking is expensive

laundry facilities available in the basement which is great for anyone on an extended holiday

ask for would be additional towels, an ironing board in the room (instead of having to use the laundry room)

also they have coin operated laundry which is a massive plus when you're on long holidays

kitchen and laundry area available if needed

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really

we were disappointed that this property did not have a pool or spa facilities.

the bar area was lively with great service and drinks

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

room service hours were unacceptable and may cause us to not stay at ritz any longer.

the bar was not open

maybe not the best for small children (would have liked a pool if i had brought my kiddos) but perfect for a

children (would have liked a pool if i had brought my kiddos) but perfect for a couple or older kids

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

breakfast should include hot beverage options other than plain coffee miss a gym in the property

breakfast was excellent and tasted great

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

room service was excellent. i loved the burger!!

there was no breakfast! no amenities! no room service, no housekeeping, none!

you have to go to the lobby to pick up food--room service is extra.

expensive no laundry facilities

no laundry service

nothing to complain but it would be nice if there is laundry room.

wish room service was available and there was an incident with not getting our laundry back on time so that led

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

bed and pillows were comfortable; room service was speedy and food was delicious

great little gym, and would have loved to use the bikes but were short of time to do so

staff accommodated my request for an early check in and two beds

there is no room service

big room and laundry facilities

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

laundry room was convenient

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

i could also do laundry for free next to the dining room

laundry facility and location

a long international travel this bed n breakfast was perfect

room, kitchen/dining area, living area

helpful, kind and nice a large spacious room large bath good and varied breakfast free parking, laundry and pool

dryer in laundry was not working.

good breakfast! front desk was helpful! gym and laundry was great!

the coin laundry wasn t properly working.

nicer breakfast area than most hies large clean room nr 305, excellent shower + amenities clean laundry room

got there late (10:48 am) and was told had to hurry up because kitchen was closing for breakfast orders

good price but with that comes partying kids in the rooms

us in a pet room without asking about allergies

i also like the different restaurants on site and room service

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find

laundry machines need desperately servicing

the laundry room and exercise room were both fairly priced and had good equipment

loved the laundry facilities on site and the breakfast every morning was exceptional

great location! spacey room love being able to do my laundry and exercise at the same time

on how to use the card for the elevator i was like 5 mins trying to get to my floor the laundry wasnt working

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

it has a laundry room

no kettle or cups for morning tea... the laundry service was not working.

we didn't choose to upgrade our wifi speed, they force us to pay

not safe especially if you have kids

the laundry isn t used as much on vacation, i had to and it was really dirty with mold growing on the

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

very kind staff. convenient laundry. good location

the ironing board cloth, the shower floor and the laundry machines were very old and very dirty

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

no bar to meet our friends we visited

also breakfast is not included in prices and is very expensive

need a bigger gym or access to bsc next door

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

you have to pay for wifi in your room (i recommend becoming a guest member of the hotel for free before you

not charging for wifi

accomodated us with an early check in

wifi charged at $10 a night

although the corporate website claims laundry facilities, there are none

cq in a chicago has it's own guest laundry, unlike this one

website says free laundry is included , but they did not honor it

it could have laundry facility, like the club quarters in the loop - chicago, il

cleaners tend to block one of two elevators for moving laundry

laundry room was very dirty

it's heated and clean with free towels, so consider it a place for kids to splash around, not do a workout

location, great staff, nice gym, fruit infused water, and bar open at breakfast and dinner

great staff; lot of breakfast choices, beautiful room and great location!

it is very comfortable, the coffee bar is great, and you are in a great location

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

self service laundry is also a plus but it's not free, costs $6 for washing and drying

quiet, warm and well equipped room, good wifi, nice relaxed feel

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

the coin laundry was clean and available most of the time

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

in house laundry was super useful

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our

private kitchen doesn't have a lot of variety at the menu as a five star hotel

the rooms, facilities, restaurant, bar, pool area etc are all top notch

also, no laundry on site

room located next to laundry and gym

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

am not sure why the second night, both my kids and i had severe asthmatic symptoms requiring us to take our

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

boston old/new city, right on the bay however the bed smelled not clean/fresh wander if they do laundry between

hallways seemed to always have bags of trash and laundry in them.

no plastic bag to use for dirty laundry

check in, gym, bar

room service and other staff members were extremely welcoming, professional and quick to assist!

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

very friendly staff, comfortable room and early check in.

entered our room: no wifi, 1 robe inspite booking being for two and the blind pull literally fell down- felt

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

room service is quite expensive (there is a whole foods about 10 minutes walk from the hotel) be

parking, wifi

location and indoor pool

the gym was alittle small not all equipment worked

we wish the bar had been open.

it is next to the drug dispensary so the street has packs of kids smoking dope. not very savory

fast & early check in, location to td garden

the gym treadmills were out of service

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

sound proofing could be better heard a group of kids 5 rooms down.

from the bar staff going into the kitchen to get some real maple syrup for my whiskey sour, to the bellman who

are comfortably roomy great facilities we liked the laundry room, that was helpful for a family great location

the walls are thin and we could hear kids screaming above us… the garbage pick up early morning

breakfast was wonderful

loved the kitchen & aesthetic of the room

second my kids were in the room with me- i have enough respect for my kids to not smoke near them

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

no guest laundry

no laundry service at the moment

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

breakfast was delicious & free with booking

also, i used one of the washing machines to do a load of laundry and it appeared that the machine didn t even

are great - bikes, parking, grill in the outside space, laundry etc

i could use the credit for my laundry bill, if allowed

other accommodations such as gym, indoor pool and laundry also very nice spaces if needed or desired to use

very nice to have laundry facilities

staff thinks of everything, including providing detergent for laundry and an umbrella for the unexpected showers

location & room, staff were friendly & helpful, laundry facility

free diy laundry need to be mentioned

the laundry room on the 24th floor was very useful

amenities and facilities complimentary laundry historical building cleanliness and comfort i would give 5 stars

fast wifi, comfy beds, clean, quiet. pool, gym , bar and laundry on site

gym, pool and laundry room all very good

bad sound insulation, only one charging port near the bed, no laundry pods sell in machine

clean and modern and laundry!!

i loved the location, the hotel facilities and access it gym, laundry and pool

the hotel gym and spa looks new as if it has been refurbished

wifi terrible and cost me planned teams meetings

the breakfast room service was prompt and delicious and cleaning service excellent

the gym and pool area are fantastic, lovely views of harbour

it was perfect, location, room, gym facilities and view!

very nice and clean house with a kitchen

of facilities, storage and laundry

no onsite guest laundry just a very expensive laundry service pay per item

the laundry service was very expensive and there is no laundromat for miles - an in house diy option

laundry service is a bit pricey.

so many activities for kids in the area, dining places and trader joe’s 2 minutes walk away

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

more food options would be nice. including room service

the lobby atmosphere, room amenities (tv features pandora & netflix, kuerig machine super fast wifi) and the

we also thought the gym was beautiful with some great views

clean - wifi was fast enough to watch movie - staffs were friendly - supermarkets and restaurants are

laundry and gym within the premise is really good

the laundry machine and dryer in the basement was very convenient

everything. free garage parking, breakfast, very clean and extremely polite personal.

staff, delicious breakfast with lots to choose from, spotlessly clean throughout the hotel, very comfortable

breakfast was amazing. selection was great.

nice breakfast included located near most attractions clean friendly staff self parking

breakfast was very good, with a nice selection

location, fast lift, gym

breakfast was plentiful

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

no facilities like laundry, gym

a little pricey, inconvenient personally laundry service

no laundry on site street traffic very clearly heard at all hours

pretty enough for a family of 4 ( with little kids)

the labor checking area was very small, and when other people were at the desk, my kids and i could not get to

no laundry on site.

sound proof i could hear screaming kids from the hallway and next room

friendly, helpful staff, an extremely comfortable bed and room service

great gym. helpful staff.

the kids loved the pool and i used the gym

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

great location, fantastic guest laundry room, nice sized rooms.

liked that the hotel provided washers and dryers for self-service laundry

for luggage was hard to obtain and the kids next door were really loud and running up and down the halls for

very comfy bed. great atmosphere and friendly staff. didn t use, but gym looked good.

laundry facilities a big bonus

it was nice having laundry facilities on the premise

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north

no laundry facility in the hotel.

starbucks was just off the lobby, that had a great restaurant on site and a nice gym

staff was super friendly, the room service was excellent

i got bumped from my flight to paris very late at night

the gym was great, starbucks was wonderful in the morning for coffee