laundry room was very dirty

pool is great- it is warm and just the right size to stretch out with a cool skylight.

and the staff in the reception area and restaurant bar were phenomenal

breakfast was not available during covid.

is marriott - almost everything is perfect (but breakfast

and access to microwave and other small appliances, really comfy bed and en suite shower bath, laundry access,

i could also do laundry for free next to the dining room

laundry facility and location

exceptional breakfast, including bagels, fruit, yoghurt, etc, on a thursday morning

kitchen/breakfast was very nice

we love the shared kitchen and laundry facility

something to read, complimentary coffee and fridge access in the kitchen, vending machines and laundry facilities

laundry, ice, and maps were available as well

access to clean, full kitchen, dining room, laundry facilities, outdoor deck and patio

laundry facilities available in the basement which is great for anyone on an extended holiday

staff valet services laundry onsite with quarters available comfortable lounge areas evening reception well

one dryer in the laundry room was out of service and the other still left my small load of laundry damp

having the small shop, free tea/coffee, laundry and luggage storage on sight just made things so much easier

self service laundry is also a plus but it's not free, costs $6 for washing and drying

the drivers for their shuttle to boston children s, namely billy, simply the best

the laundry and the tapas restaurant and the location. breakfast was good.

breakfast was fine. staff, mostly, were friendly and helpful. laundry facility was a bonus

staff was friendly. guest laundry.

room had a kitchenette with refrigerator and microwave

room, i enjoyed the fact that it had a comfortable desk, good wifi, spacious bathroom and a mini kitchen with

the laundry service is very prompt

they cater to family of patients of the local hospitals with free breakfast as well

breakfast paid for

we tried to order room service but couldn't because the grill did not have enough staff.

it was clean and the room service food was good

good amenities such as k-cup in small kitchen and laundry facilities on site

also laundry facilities on 8th floor are very helpful for guests with a longer stay

we didn t use it, but if we need to do laundry it was available and maintained

if you are near the laundry room you can hear the washers on

the onsite laundry and gym were a great added feature

they have a laundry facility for guests which is great if you are travelling a couple of days

elevator access to floor 3 where the gym and laundry room was

variety of food locations and options, room service

they also have a guest shuttle that can bring you to 3 destinations if you do not want to attempt to find public

the gym is very well equipped and the pool/hot tub was wonderful

then i used the laundry service and only half of the laundry was delivered back to me, so i needed to follow

no laundry machine, parking is expensive

the laundry facility where perfect

pile of laundry and trash in the hallway when we arrived

- laundry lost my abercrombie boxers & slid in a lee cooper boxers without telling me

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service

had laundry facility which was great

in house laundry was super useful

hotel had laundry machines that required quarters, but no quarters were available for change at the front

laundry lost my favourite clothed, even of the money was reimbursed, it doesnt

was flozen in it we stayed for 5 nights, so it would have been great if there was a coin laundry in the hotel

the robes were a nice touch and the super warm pool was a great bonus

fun place with year round outdoor heated pool

the wifi should be protected. i didn't feel safe using it for work.

the wifi connection had disconnected many times.

no laundry room

restaurant food was too expensive. laundry service was too expensive

month after my stay, i got a $90 charge on my credit card from the hotel for laundry

$125 pet fee too high - cost more than the room for the night

room is great, clean and comfortable, friendly staff, great room service

no coin laundry facilities on site

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all

like that they have laundry service but you will need to have quarters ready or 5 or dollar bills to get change

laundry out of order, apparently for days

laundry room - was located deep in the south side and requires some walking through corridors and

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

the pool and gym area. also the great restaurant zuma

the cocktail bar became part of my daily routine

top location. great pool and spa. classy decor.

breakfast and range of food was great

could be a bit more spacious and the laundry was free of charge

love the laundry facilities...like the bar...parking is a little tight, but adequate

the wifi did not work.

the kitchen was beautiful and the other amenities were top notch

room is not too big but has everything from kitchen and sofa and a big tv

it would be very helpful if there was a coin laundry

laundry service was not available. bed was small. wifi was not stable.

no laundry

laundry room

missed to have a small fridge at the room, specially handy when you travel with small kids

no restaurant or room service.

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

restaurant staff including room service person were all very wonderful

water, tea and coffee bar was very appreciated

the fitness room open 24hrs, the self service laundry room are plusses

laundry: you need to pay for a load of wash ($2

at 9 security showed up because the guy downstairs wanted to sleep on a friday night and my kids were to loud

also they are pet friendly

odor in room shades inoperable high street noise at night bar was closed

very nice and clean house with a kitchen

laundry is worst i ever had in my travel life

was horrendous, no on-site laundry, tv access was extremely limited

not an issue but would like to suggest that a coin laundry for guests would be great.

none. but if i can make a suggestion, laundry room would be nice.

no fridge no laundry

no proper laundry service, only service

good location close to everything, restaurants in walking distance, friendly staff, laundry

towels were in short supply for the entire 5 night stay until the laundry was delivered back to the hotel in

the roof top pool is incredible! great vibe and staff.

you don t need to email them any of your documents to get your pet certified to live in this hotel

the quality of room service food

spa was busy with outside guests which didn t give me the time to have massage sections

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

also we used the spa services which were convenient

wifi fiddly to use

no complimentary wi-fi, laundry prices seemed exorbitant

the courtesy laundry room was very helpful

i wish there was self laundry service

i also missed a coin laundry at the hotel, but found a good one nearby, close to whole foods

used free laundry to dry clothes stood out in snow at patriots nfl game

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always

location, amazing service and the room with the fireplace was a unique experience for someone coming from super

room service and meals available via room service was/were excellent

just the coffee....it is bitter and cold! however, my kids raved about the hot chiocolate!

in addition, the in-room fireplace was a surprise and we definitely utilized this feature of the room during

the gym is too simple

it would have been nice to have a bigger gym.

they refunded an incorrect wifi charge without problem when i reminded them of my bonvoy status.

laundry service although there was a sign for it and the room smelled like feet when we arrived (it

soaps, wish i had a little plastic laundry bag for dirty clothes

wanted a place for laundry as we were on an extended trip, everywhere says they have laundry even signs at the

no laundry facility t

no gym no restaurant no laundry service rickety slow elevators

great location, flexible check in and laundry service.

also, you can use laundry service if you pay 10 dollars per a bag

no laundry bag was provided

there were some changes because of covid-19 - the bar was closed, and the continental breakfast was a selection

breakfast was ok

breakfast was great

maybe the wifi could've been better; faster and more stable.

breakfast was excellent and tasted great

great breakfast w best scones i've ever eaten

very quiet, comfortable bed, and great kitchen

had laundry done by outside service

not have laundry, such an inexpensive addition that would be an excellent investment and a game-changer to

no coffee maker in the room. no laundry bag.

it was a fantastic hotel - great location and good space for a family of 5 (kids range from 8 to 13)

breakfast buffet was delicious

however we love the gym and the convenience of laundry facilities

laundry room was convenient

good facilities (gym, laundry room) and the staff was super nice and helpful

the space of the room - the friendly staffs - laundry

big room and laundry facilities

room appeared clean but was full of allergens (dust mites, mold, pet dander etc)

the price of the food and limited room service menu.

they also have a hotel dog for guests who miss their own pet

breakfast options were different

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

not have any bar soap for sink or shower or conditioner

no spa, rather expensive, the bar is not open during the day

bar closed at around 10

gym was boring, like all other

no room service and restaurant closed early for breakfast and dinner

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

the restaurant and the gym was wonderful, thanks again.

room service was decent and sheet were always clean

very easy access to mit and kendall/mit station. fantastic gym facility. very helpful staff.

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

breakfast was pre-fab

facilities and room information access via wifi only

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

breakfast, but i still prefer the european mix of buffet and a la carte menu

no in-house laundry service

breakfast was lack luster and one of the washing machines was out of order which made laundry a little tricky

on top of that, the internet didn't work after new years, and they had no laundry available either

water in the pool was cold the room set up was a little tight for 3 people.

used the gym most days

we were overcharged for a laundry service but it was alright

room location was in front of laundry room - all night long the doors of that room were opening and closing

perhaps adding a laundry service on site would make it better

they don t have laundry room

thank you to the staff member who helped me figure out where to do laundry nearby

somehow we ve lost some items probably in the bed linnen laundry.

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

i wish there was a microwave, refrigerator & laundry service.

were charged for laundry we didn t do

the hotel doesn t have some basic thing like microwave and laundry service

swimming pool was small

swimming pool, room

great bar area with people in black tie and jeans

our room had a great view of the park and the pool / gym were great

didn t collect my room service dishes when i asked, so they just sat there all night

free guest laundry

the hotel has free laundry facilities (byo detergent) and luggage storage which was really helpful

free water, coffee and laundry were all great touches

the hotel also has a laundry room and an ice machine in the basement, which helps a lot

they also have a washer and dryer enabling you to do your laundry for free

also, it seems i was next door to the hotel laundry room - it was noisy

room, comfortable beds, fridge with a small real freezer, good wifi, newly repainted bathroom with hair dryer

accessible wifi

convenient, accessible. breakfast available and free wifi. quiet in the later morning.

the parking was limited

they only had one washer and one dryer on site for guests to do laundry

travelling across country for 2 weeks it was great to have an onsite guest coin operated laundry

there was no room service menu or any hotel packet that told you when checkout was or

the bed was extremely comfortable, the room service was very attentive and polite.

breakfast/dinner restaurant option, 10 post fit the basic requirements, a true restaurant w/room service would

laundry service, although there's a laundromat in walking distance

the laundry service was really slow and expensive.

to having to remind the laundry being picked up 2- 3 times

very nice room and quite big. nice ambience and cool bar plus helpful staff.

the gym is on the smaller side. the hotel seems a little bit on the older side.

also a big plus that the hotel has self-service laundry

they have housekeeping every days the place is well secured, laundry facility and a gym.

the washing machine also broke down and we could not do our laundry

laundry and dryer machine is free

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

room service was great

good location. good front desk. nice gym. comfy rooms

garden bar was lovely, i would only have liked it to open earlier

crowds of drunk kids. rude bar-staff. lousy location for walking around.

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were

wifi coverage wasn't great in my room.

room located next to laundry and gym

also, no laundry on site

the mini bar was there but we had no way of checking the prices of items before using them which seemed

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

nice location, clean and friendly staff... nice gym

location, the gym, cleanliness of the room

early shut down of breakfast. most places do that.

bed was uncomfortable, and gym was pretty small

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

location, fast lift, gym

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

breakfast could be improved

not much. we had a pleasant stay. wifi was too slow.

clean, offstreet/free parking, breakfast and free wifi

room service hours were unacceptable and may cause us to not stay at ritz any longer.

location luxury gym

the bar area was lively with great service and drinks

service at the bar was very friendly and good

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

very kind staff. convenient laundry. good location

the location was ideal, the ability to do laundry at the hotel and have our hire car parked by

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

the laundry room was small, the gym could be a bit larger.

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

very clean and luxurious installations and the bar experience was great

the kids loved the snacks in the room

bar, friendly staff, spacious and stylish rooms and a well equipped gym

the gym was also nice and everything was clean

wish room service was available and there was an incident with not getting our laundry back on time so that led

expensive no laundry facilities

ability to request additional items such as laundry detergent

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no laundry service

loved the laundry facilities on site and the breakfast every morning was exceptional

the laundry as we were in a long trip

laundry machines need desperately servicing

only thing i didn t like were the laundry wash machines which make a horrible noise

great location! spacey room love being able to do my laundry and exercise at the same time

nice gym in the basement where i could pedal a bike while i watched my laundry in the machines across the hall

then during the night my sister hand wash her laundry im the tub, some how she forgot to shut the tub so it

the coin laundry wasn t properly working.

i used the gym while doing some laundry; i could see the washer and dryer timer while i pedaled the stationary

quiet room; walking distance to andrew t-station (red); next to southbay shopping center; coin-op laundry

it has a laundry room

there are a lot of homeless in this area parking available and cost 20 per day (not free) laundry machine is

no kettle or cups for morning tea... the laundry service was not working.

bar should have been open as advertised

there was good gym and swimming facilities and the location of the property was near boston downtown

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

great attention to detail. milk and cookies delivered for the kids!!!

old world elegance, location, late night shop for snacks, great gym, yummy restaurant

room service was fast with plenty of selections

great buffet breakfast at a reasonable price but wifi is $10 a day which i was surprised at expected free wifi

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

very friendly staff, comfortable room and early check in.

delicious restaurant, fancy water, gym, and comfy beds

were doubles not queen no laundry

laundry using system

they said they hadn t got laundry back

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

miscommunication i m the shuttle left us having to find a ride back to hotel.

no laundry facilities. small bathroom.

cq in a chicago has it's own guest laundry, unlike this one

although the corporate website claims laundry facilities, there are none

cleaners tend to block one of two elevators for moving laundry

website says free laundry is included , but they did not honor it

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it

comfortable beds and little special touches like a dim focus light next to each bed and a foot bar in the shower

very nice staff, clean room, gym

if being honest, while i wasn t expecting gourmet quality, the continental breakfast provided was a tad weak

there also wasn t any resturant or bar on site