plenty of free street parking, coin laundry

the resort contained everything needed like laundry, table tennis and a gym

excellent pool. nice selection at breakfast. really friendly staff

everything in the spa needs to be booked a couple hours in advance and you can t just use the facilities

everything: the gardens, the quiet, the staff, the pool, the retro feel...

wifi not working at night

location was fantastic, and our room lovely and big, with a beautiful view of the pool and the sea

wifi, was only available in our room for 8 a day, otherwise free wifi was available on 3rd floor

very peaceful hotel. very few people used the swimming pool. beautiful garden.

the alkaline outside pool of the hotel is magnificent and great for leisurely swimming

room, good wifi, nice shared kitchen, friendly, super clean, great location in historic centre

super friendly staff. co-working room with good wifi. shared clean kitchen. the garden area.

on arrival, the wifi didn't work and was fixed the next day

no iron or ironing board in the hotel - they wanted you to use the laundry

laundry and ironing service was fast, however one of my shirts was ironed against the collar making

the location the hotel design the services : laundry, booking taxi, massages

i believe room service is also available, but still this means you have to go to the room and order and also

the vinoteca was a wonderful find, and the gym facilities were excellent

we did love this place but the strong scent of laundry detergent made my nose sting!

was a coffee machine in the kitchen and there were only 2 coffee pods

kitchen is minimally equipped - no toaster or hob, but we knew that from the listing

not even the wifi password was available

for example, making sure that corners and cornices are wiped clean as well as underneath the kitchen drainer

good bar area

historic hotel with modern facilities, generous breakfast and excellent dinner

we had our little dog with us and we were nervous as some hotels state there pet friendly but often are not

wifi worked perfectly

drinks in the bar good

free wifi and netflix (although i didn't use

good wifi

room was comfortable: crisp white bed linen, good wifi, good aircon, good shower

the wifi was awful, almost always disabled

awesome digital tv & excellent high speed internet (finally - somebody has wifi done

we have no faults ( be careful of the laundry charge as the small print charges you 50% penalty for giving it

the swimming pool is fantastic as we swim every day

the casino is an added bonus for fun

and pool area, rooms, bars, casino beneath, paddle tennis, gym, below ground parking, outside (pool)

wifi coverage in the room

good pressure shower good wifi good staffs at reception

room service and the standard of food was appalling

was no gym/fitness room, however i looked for it

lovely lounge bar and fab rooftop pool

wifi, old installations, sticky table, expensive, small room and they wanted to charge for an extra

small outdoor pool is not heated, no gym facilities.

is: ask for rooms on the opposite side from the school, otherwise you will wake up at 8h with kids screaming

id a small surcharge for this) attractive pool area and garden, useful tv channels and good wifi

pool hours could be open longer. gym facilities or info re local gym facilities

magnificent in all aspects. lovely decor and astonishing pool!

there's a selfservice laundry and supermarket right around the corner

to do my laundry at the laundromat around the corner, as the prices at the hotel were ridiculous

tried to get my laundry done as soon as i moved into the hotel was told by three different reception staff i

like the location and the fact that there was room service

the room has everything you need, comfortable bed, wifi was perfect, rain shower was really nice

family room was a hostelroom, but kids loved the bunk beds. great location.

position by the football pitch private parking available great snack / cafe bar serving lovely food reasonably

information on wifi in room. it was only on display in reception.

cost in santa cruz, but i would suggest to have it there if you are willing to wake up early: no bar nor bakery

room service horrible

nice little swimming pool

sheets and towels fresh and clean kitchen useful and modern with some free coffee, and water laundry on site is

small kitchen has everything we need (not for cooking but good enough to have breakfast in the room or

i loved: room was spotless clean bed was super comfortable sheets and towels fresh and clean kitchen useful and

the staff is very friendly and room offers besides a small kitchen also a tv with netflix

the safe is better up in the bedroom than in the kitchen (we discovered it on our last day)

no laundry services.

good wifi

faced into a block of rooms ,noisy with the lifts but the hotel location could not be better the bar staff and

wifi very unreliable. we had to sign in every ten minutes.

walking distance to lots of lovely restaurants and bars

price for laundry services was very high compared to alternatives outside, but because of carnival i had to

rooftop bar is a nice place to chill

there was no room service and nothing to eat when we arrived at the hotel at 23:30.

great stuff, rich breakfast and amazing roof pool

the hotel s restaurant is michelin star quality and the infinity pool and rooftop bar are top-notch

no lamp on the bedside, no aircon, no self-laundry

wifi rather poor

wifi available, but without internet.

daily room service, cleaning of rooms at a high level

great balcony, wifi, a

what then possessed the management of the hotel to host a private party in the bar of the hotel situated on

fast wifi in room location was convenient

the hotel bar can be noisy..

i had two rooms in the opposite sides of the hotel and my kids had to sleep away from us other than that it

place, fast servis in lobby, bed good, fine wifi, buffett good and variety fine, cleaning and sheets good

room - 405 was clean and comfortable with a little balcony and ok wifi

is fantastic, wifi in the room was excellent, staff was extremely helpful and friendly

wifi was hit and miss,a spotty connection goggle called it !!

wifi was ok but only available in 1st floor lounge

wifi is a bit patchy but staff try and put you in a room where it s good if you need it and there

pool and bar are excellent and we also made use of the gym facilities

wifi was very unreliable and you had to be on the guest wifi to chrome cast to the tv

nice decor, good value for money, good quality breakfast, lovely rooftop bar and pool, nice gym

rooftop music/dj was so loud my kids had a hard time sleeping

still have to pay for wifi access and cell coverage is blocked in the rooms giving no choice

nice rooms with little kitchen.

i chose this hotel because it had a gym

room with modern bathroom, good wifi, massive tv today easily swivels so you can watch it from your bed

gym / fitness room was not inviting and very poorly equipped

wifi was good

is missing a gym and pool, which would be expected from an nh in the downtown

room service breakfast was served without cutlery

the terrace bar is very nice with great views of the city and good prices, but be aware you have to make a

the free wifi could be better.

is not run by the hotel but mojito at the bar was not good

laundry item should have been charged at the 20 per cent discount rate appropriate to the grade of

amenities suitable for business travelers: no fast laundry service, no kettle in the room, no iron, old phones

two devices possible for wifi and once connected couldn t swap

the breakfast, included in the price, was very acceptable

try the pinchos bar next to the hotel

hotel has parking spaces available

comfy beds, easy parking, centrally located on the island

no parking place, although it was written there are places on the street

easy parking right outside property. hot shower.

drive to teide national park and anaga mountains, there is a supermarket downstairs and some parking spaces

wifi is great at the house but there is no phone reception

perfect for our family with small kids, very safe since all fenced

we also enjoyed a lot playing and just being on the finca itself, i think families with kids may appreciate it

perfect for our family with small kids, very safe since all fenced

although there is no network coverage, the wifi is reliable

very helpful paid 10 for parking which was right outside facilities were very good pool area had lots of

only no sugar lemon in infinity pool would like in all bars for people with diabetes

the breakfast was lovely; a huge amount of variety to meet everyone s dietary needs.

pool basic but kids enjoyed

entertainments (bar, pool table, club, shops, gym

every single sock or napkin you want to send for laundry is like 2 euros/each

very expansive laundry

laundry service only. no iron in room or available from reception.

year's eve my wife wanted to iron the rightly crumpled dress, the reception's answer we have the laundry service

swimming pools schedule was 10-18 every day

laundry price are ridiculous: 6 euro for a t-shit

- the wifi code we were given only lasted for 3 days even though we were there for 5

the spa is top notch, the breakfast/dinner quality as well

spa is lush, as is the food (and unlimited sparking wine at breakfast

also the gym and how well maintained the rooms are

the pools were lovely and it was great for kids

give me some indications to buy few clothes), the garden and the swimming pool, the sea view for breakfast

pool and daily activities are great

location, friendly staff, clean room and fantastic food selection for breakfast and dinner

wifi was terrible

also no laundry service

is aditionnally charged, the spa (18 eur for 1 h), drinks, the room service (i asked for a knife and they told

every evening in the bar interesting performances of guest artists

staff, large room, nice balcony, breakfast buffet was large and plenty of variety to choose from

the pool area was lovely with 2 x pools, one for kids and one for adults

hotel s appearance with all the art pieces, the spa , the excellent breakfast with its variety and presentation

we never found more than one or 2 people in each food and service in the 3 restaurants was good room service

not prepared for room service (nobody answers the phone ever) and the service at the restaurants and bar was

the gorgeous pool are in need of an update and an occasional variation in the choice of fruit at breakfast would

great spa facilities for relaxing and quieter swimming pool by the spa

great variety of bufet food, clean and well-equiped rooms with comfortable balcony, beautiful pool beach with

wifi was not good, it was slowish and the link often dropped

wifi no parking neither of this was a problem and we were directed to a free car park nearby

the wonderful staff, the breakfast, cleanliness of the room

breakfast was huge

bar snacks available at a good price

elderly people hotel, breakfast could be improved.

i liked the person at the bar but i never got his name

the bar was excellent and the choice of wine really out of the

lovely breakfast with huge choice of hot and cold food

asked for an iron for half a hour but they refused to give me and told that they have ironing and laundry services

tiles dangerous coming out swimming pool. 2 accidents in our company during our stay.

by being so pleasant, helpful and involved in the wonderful stay for me and my children, from the pool bar staff

very nice pool area

is not a place for kids to play, just for small one, like 2 years old

pool needs a little bit of talc as it is looking a little neglected and they need to be firmer with

breakfast was nice your typical buffet but there was plenty of choice and plenty of places to sit

the hotel location,sun all-day at the pool food was very good too

front of the seat; white net curtains, though clean, were grey with age; appalling, barely usable wifi - the

pool area was also good, and the location excellent, right on the sea front in the centre of the

laundry too expensive

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

although it was a bit on the cold side we enjoyed the rooftop pool and a few drinks in the bar area

added bonus having a pool on the rooftop

de la cruz that you can enjoy or from your own balcony or from the roof terrace or from the roof pool

spacious and clean room, lovely balcony,nice pool area.

wifi wasn't working at our room at all

the only issue was the slightly slow wifi.

the staff is amazing, especially the breakfast staff

has a pool on the top floor

the only minus is the wifi, only in the lobby, the rest was great

clean, comfortable, nice pool

the pool could have been heated more spoiled the stay

need a car or money for taxi, not all drinks allowed for all inclusive and swimming pool open only up to 7pm,

poor quality of cereal choice at breakfast (only 2, neither of which were tasty)

very loud excitable large groups of kids not great early in morning, trying to use a buffet restaurant and when

to the room were not so clean, were dark and we could see on the way opwn doors to the garbage / laundry room

self service laundry is also paid

great views, clean rooms, regular laundry cleaning

wifi in the hotel worked perfectly

room clean, good rooftop pool with good sunbathing, nice balcony with sea/mountain view on 3rd floor

little playground for little ones is very handy if you are with kids

the rooftop solarium and pool has spectacular views across the north coast of tenerife

a bit inconvenient wifi is very slow

in the heart of puerto de la cruz. everything on the doorstep. two rooftop pools and loungers

wifi was awful

delicious breakfast and dinner

gave me the key to another room where i was able to sleep, returning to the original room before breakfast

of the dining not managed well esp breakfast was a shambles

- the lack of range at the breakfast buffet, was more 3 star than 5, but what was there was tasty

pool area is wonderful with a stunning view, the breakfast terrace is beautiful and has a very

wifi was terrible unfortunately

beautiful garden and pool area and great varied food

cleaners bar reception and waiters

a good and fresh breakfast

the range of lovely fresh and cooked food for breakfast was amazing

the location was great for walking around the historical area and parking was fairly easy

luckily i was staying at a place with good wifi in order to download the app without using all my data

very nice staff. the location is great and the breakfast has all you need.

breakfast was varied and very tasty

wifi was weak in the rooms but ok in the lobby

place was great, lots of places to chill, a pool table, a swimming pool and even a gym

ie pool and gym

wifi is not as strong. coffee at breakfast was not good. gym needs maintenance.

wifi was very very bad!!! no wifi in the room! and very bad in the lobby. small parking space .

no bar open on premises but value for money breakfast was lovely

you would have to send it to laundry to pay for it

a little thing really but the wifi was not strong and i ended up just using my own data allowance instead

we would welcome a room service (simple

the three owners run this hotel perfectly beautiful grounds and great pool excellent breakfast in very spacious

there is also a swimming pool overlooking the atlantic ocean

breakfast

nice breakfast included, very polite and helpful staff

is a few extra charges and deposits for things like using the room safe, towels for the pool

pool is very nice, rooms are spacious and clean, perfect location, close to the center but quiet,

gym was excellent and whole place very clean.

the pool has a nice bar and a restaurant and the prices are nice, if i have to be picky and cavil i would prefer

a bit too far from city centre and sea front. also kids area no available.

the rooms was nice and spacious and the breakfast was really good great variety of food

nice and kind personel, very nice garden with a pool

-very good breakfast and dinner, well done to the kitchen chefs

at least assumed they would be returned washed, as they seemed to have ended up with the dirty laundry

large enough for all four of us with a balcony and perfect view on el teide, several pools that kids enjoyed

wifi was a little intermittent.

hotel bar was good with plenty of drinks to choose from plus they have 2f1 happy hours from 17-18:00

kids area in need of an update as was crazy golf

self service laundry was a

i also seen a laundry service advertised although we didn't use it

the laundry service left our clothes dirtker then they were before with and unpleasant smell

have a small problem with the lifts, there is only one working, breakfast and dinner time don t bother taking

pool restaurant is great

so small and not enough umbrellas for all guests, also all drinks in dinner not included, laundry prices

good comfortable and clean room good wifi and laundry everyday.

breakfast could ve been better

loved adults only

value for money. breakfast.

there is also a laundry room on the ground floor with a washing machine (eur5) and a dryer (eur4) per load,

parking in the town wasn t super convenient but if you don t mind parking on a road and a 15

the variety and quality of food at breakfast and dinner is absolutely superb

the bar staff had such a great bond as a team

good variety of food, a lot of things to do with kids, very big rooms (around 50m2, for the same price in other

has a laundry facility (washing machine and dryer) which is very useful and can be paid through an app if

another hotel service is that there is a self service laundry wash & dry on the ground floor for 6

location with a great friendly bar chirripa opposite

additional amenities such as spa and parking were very over

on arrival i asked reception about the kids facilities such as their ball pit and play area, they weren't quite

furthermore, a lot of the advertised services were not available (a la carte restaurant and laundry service

we could use the wifi easily also from our room

the room and the pool area had a good view of the ocean

beautiful location and great pool!

the room was amazing. the pool and free breakfast were great too. had the best week of my life.

big, convenient parking

laundry service very reasonably priced

breakfast was good with a varied selection of food, nice coffee and wonderful welcoming staff

the restuarant was superb. plenty of parking. the rooms were huge. very quiet and relaxing.

also working there in the wifi room was perfect

rather than complaining about anything, some more fruits or a bit more variety in fruits for breakfast would

room (aguacate) was over the kitchen and dining room and probably the noisiest one, but we don't sleep late so

some facilities for kids

we noticed a strong smell of cooking food in the room (the kitchen was on the floor below).

in the room a fridge and a coffee machine, no kitchen and kitchenware, except for coffee cups and a spoon,

location, super kitchen, nice and friendly hosts

laundry service, additional pay for breakfast pack in case of early departure and bnb were already

most of the staff are very nice people, kids animation guy - superman

the breakfast was quite good

it might be possible to add some fish and seefood in the buffet, but my kids love it and i found a good variety

no wifi in the rooms, the room's balcony door was hard to pull open and didn't close properly, one

the room was large, with a comfortable kitchen annex and a big balcony

the bar was nice to have a drink during the day as you could sit inside or outside

it was also a quiet hotel with friendly staff + free wifi

wifi is poor in the room. works mainly on the balcony or pool.

kitchenette in room didn t have much equipment.

wifi or reception did not extend to my room (though this is only a small negative for me)

the staff was the best we could expect. very good sweeping pool. tasty breakfast. all good

good breakfast, the pool and public transport nearby really added up to an exceptional experience

plenty of parking

no wifi as well (only in reception you have pretty weak internet)

dishes were dirty (especially the pans) and had to be washed before use, wifi was fairly weak

a few days been several but this one is the best clean, spacious very well equipped and great wifi for being in

you come in february, like we did, prepare to care and feed the fireplace

only thing i can mention is the lack of wifi, but owners are working constantly on improvements and i am sure

fireplace inside is really nice) flowers around the house

the breakfast starts later than in other properties and the bar closes quite early.

the water pressure in the shower was great, and it was magical to see the stars directly from the parking lot

wifi is good

private parking on the spot

pool and gym has to be booked in advance because of covid restrictions

orange juice at breakfast could be better.

the spa was limited due to covid

wifi very poor reception in room

didn t like the noise at night we tend to turn in early and found that the noise from the bar carried up to

gym was on the roof which could only be accessed by lift (not very safe as one wasn t working

i have never seen anybody sweep below the beds, laundry room was a mess, the fridge smelled, and i had to wipe

wifi exceptional (>75mb/s)

a lot of people from all around the world, very comfortable common area, strong wifi

wifi was patchy needs updating

wifi sometimes disconected

it looked like some storage rooms or laundry rooms were remodelled into bedrooms

staff are amazing , the building is so well maintained and a really calm atmosphere great wifi if you need to

i and my kids lived on the fifth floor in a room overlooking the busy square and the ocean

use of wifi everywhere in the hotel

bar always closes at 9

parking and breakfast buffet

wifi in the room is terrible

free parking is provided and good-quality wifi is in the room

few minutes drive away from the south airport, in between small fish villages and offers free parking (therefore

it would be nice to find some more vegan food at the breakfast buffet next time