breakfast, beds

friendly staff, lovely breakfast, great value

staff was very human friendly and pet friendly :) me and my cat enjoyed 2 nights there, they have a green space

they even let me take my small dogs into the bar area, a must during this heat

through the hotel is pet friendly, it is not that much friendly

proper wifi

wifi

wifi is very bad, practicaly never works

choice of food for breakfast

- poor breakfast

good location , verry friendly staff ,clean rooms and good breakfast.and verry good prices.

laundry service is extremely expensive.

refusal to issue an invoice, only circumvented by the threat of calling authorities, third world wifi

size of second bedroom for the kids. way too small for two

it has parking, all clean, good working

not a 4 star hotel; if there was room service it was poorly signposted and the room smelt of damp until the a

wifi no good in room

just something to be aware, but nothing compared to a room above a bar downtown

wifi very poor, no water at reception or in the room

are likely going to share the breakfast with a tour bus of people, expect it to be full and a long line

good breakfast

wifi did not function at all, very very basic

easy access to the pool and garden on the ground floor for my dog there are no extra charges for parking and

place seems to be popular with families (i would take my kids there for couple of nights)

hotel was very good for traveling with pets. very pet friendly.

free parking

bedsheets were very clean with fresh unfragranced laundry

only few minutes walk from the hotel - great facilities, ovens, microwaves, good secure parking, laundry -

self-service laundry is a such pleasant surprise

nice, good breakfast buffet, laundry and vending machines represent a plus services

there is also a laundry service, which we used

parking was an issue as it was santa semana full of people in the mall

the hotel has a bar but i haven t seen it opened

parking, walking outside to mall in rain by smokers

also - the bar on the ground floor was never open during my stay, was it a 'walk up service' or was it closed

parking for the hotel is separate but i had the last available spot which took me quite some effort

at first night of stay laundry staff was so loud we could not sleep

free private parking

was eventually refunded but that's hardly the point as i was attempting to buy something as the bar had closed

vending machines were not working properly and the hotel bar didn't had sparkling water available for sale

and comfortable great for parking and shops and restaurants close by

pool, gym, kids play area

room was comfy for two kids aged 15 and 11 yo

i believe all the families with kids tell you thank

parking and ev charge. fair price for the parking (5 eur per night)

the offer of the bar and room service offer food is very low and limited.

wifi is very poor

great budget hotel with wifi and underground parking included.

free parking and good transport connections

good free parking with petrol station next door

limited bar drinks, bottled beer, spirits and soft drinks

good breakfast

it's always welcoming and pleasant to be there. good parking

gym was small but was to ourselves so was good

the beds were comfortable, but the pillows are for kids

- there was a team of very young kids (8-12 years old

card occasionally didn t work so have to go back down to reception for another, same with the gym one

the wifi wasn't working well

the bedroom was very comfortable and room service was good

very far from madrid... very bad wifi.

it didnt put off my stay, but i would of liked room service for breakfast.

wifi didn t work for iphone users.

we had issues with the wifi either not working at all or being slow

needs repairs, dated. wifi stopped working several times.

the bar in the hotel is nice and i liked the small meeting room in the lobby to work or have small

the continental breakfast was stunning, so much abundance and variety of quality comestibles, set us up for

it is a small number, breakfast should be enough

absolutely an amazing breakfast and beautiful setting

lovely themed rooms very nice continental breakfast.

thing about the hotel was good, breakfast was sufficient and staff were very helpful

wish the hotel had a laundry room

restaurant is inside the hotel, but it is not part of the hotel, so i had to pay extra for room service

fairness, i must acknowledge that the food in the restaurant bar was very nice and the staff in general were

noisy room just above the bar in the evening and the breakfast room in the morning

we had a great stay there the bar in the

the hotel as few facilities. week wifi.

it has very good facilities, very clean and good to be located over the mall. parking is free

parking was free and bed was great and rooms was very clean

the wifi was finicky

equipped gym

no bag for laundry, only given on request

we can t order the kids menu from the restaurant to the room, even we have a dining table there

but secure underground car park that is easier to get into than many others and it even has an ev charger that

very good for staying with kids, enough space for 2

bar with tapas in the lobby terrific and friendly staff

very clean, very pleasant, comfortable bed, parking spot.

food and drink available readily in bar area

the free secured car parking.

parking, secure area

wifi not good, breakfast not great but price reasonable and where i wanted to be

shout out to the bar man who was amazing and hilarious

wifi is very good 20 down and 10 up last time i speed tested

-stable wifi

old furniture, only one chaire in the room, coffee in the bar is fair, expensive parquing

nice prices in the hotel bar, bar opened till 23,00

spacious, was washing machine to do laundry

had a washing machine and kitchen

equipped kitchen and toiletries available

also the staff is great, and we could do early check in that was amazing

the pool was a very nice addition

plus laundry facilities

wifi was great, staff were great and bed very comfortable

the bar food and coffee were excellent

the staff where quite friendly and the wifi good

nothing to say in terms of facilities except wifi

very good / fast wifi connection

and you are on calle mayor), bus stops right in front air conditioner friendly staff, good wifi

the free wifi was fast

didn't have a gym or pool (for those that wanted

very close to metro station. clean rooms. good wifi. kind and fast personnel

self serve laundry and super market in few metres of hotel

also my laundry bag looked like a mouse had chewed it

35 min from center via metro and slow wifi.

location, helpful staff and bar facilities

though the breakfast is included is the same thing day by day so is boring eat the same thing day by

had private parking which is nice and staff was nice; good wifi in the public area and they had kids play area

toilets, kids running up and down corridors all night after 12pm, parents loudly shouting and smacking their

there was a large parking area, and the rooms had excellent air conditioning

excellent location, clean rooms, and friendly staff. the only problem was the weak wifi signal

parking area is not

really helpful lady on reception when we arrived easy parking on site dog friendly

room and bathroom very clean staff helpful and friendly parking easy

good wifi

there is also free wifi, they give you the password when you check in

good & polite staff, big, clean, nicely furnished rooms, proper air conditioning & wifi

space with wifi on the top terrace, choice of indoor or outdoor, both bright

having books instead of a bar is already building a calm environment and relaxing is much easier

good variety breakfast

much but the bar prices were ridiculously expensive

wifi is poor. it was very uncomfortable.

overall very satisfied with this hotel. clean, friendly staff, free parking, good wifi, ...

staff are all welcoming and accomodating, my compliments for the cleanliness, breakfast buffet was

laundry next door and restaurants all around was a plus

thought there was supposed to be a laundry room so i can do my own laundry, but there wasn't

there was a mini bar refrigerator, but no room for my own things

nice staff and good wifi

noice , gym is not equipped, machines were not working

was no swimming pool.

the room service was good and staff very friendly

room service was fast and efficient, and the mini bar had just the right amount of

friendly staff central location. room look great after room service each day.

breakfast, nice staff, big room

the laundry is pricey.

downfall to the hotel would be no iron and iron board, they provide a laundry service with a charge but i love

at first they wanted me to pay for wifi in addition, but i argued that and they gave it to me

was great but we ordered room service/food and it was cold and not very appetising

gym facilities are modest

breakfast was very tasty and had many options including fresh fruit, staff was super friendly,

room service staff really noisy in the corridors outside the room from very early in the morning

wifi worked great on my remote work calls

expensive breakfast, window only opens a few cm

the breakfast is wonderful and the wifi works properly

that i paid 400$ and the breakfast was not included

they had all the amenities we needed and the pool was an added bonus

issue which was minor, was my 2 devices could not connect to the wifi

we liked the breakfast and also want to give an extra plus to the gym that was well equiped and maintained for

room, breakfast, flexibility to give us a late check out, location

bed, near to atocha station, near to restaurants and franchise, near to convenient store, stable wifi, very

room service is outrageously expensive and not worth the money

the breakfast buffet was incredible (but make sure it's included in the room rate, it's pricey

we did not have breakfast in the hotel as it was fairly pricey, but did enjoy a cup of coffee from the restaurant

the bar by the reception is only open in the evenings, it d be nice if they served coffee and tea

astonishing view on the roofs of the city, convenient location, cafe with good coffee, good wifi, generous

amazing breakfast

staff were helpful and could purchase a smaller breakfast at the bar. excellent wifi connection.

wifi wasn t strong enough in bedroom. signal kept dropping

breakfast can be noisy when there is a school party in but that's kids

the laundry service was exceptional - i had several shirts, t-shirts and trousers to be dry-cleaned

laundry service was great

the bed is good. and the laundry service is very good.

didn't receive a response to my email regarding possible issues with laundry following the insect bites i

laundry was efficient and quick as well

was no coffee or tea in the room, and no room service

there is a restaurant in the hotel for breakfast, and room service

to reina sofia, prado, retiro, nice room, great bed, friendly staff, easy check in/out, okay wifi

hotel located very close to train station and close to museums. very clean room. good wifi.

super clean and great wifi connection and room design is perfect

8am no bread for toast , no plain yoghurt left reception did not understand that i didn t want laundry delivered

expensive laundry service.

antiquated shower arrangement. very few facilities in hotel- eg no laundry facility

next day laundry service much appreciated

bring your own toiletries and laundry bags

the laundry service was quick and left the clothes smelling lovely

didn t have laundry shop nearby

i asked to borrow an iron and they also don t allow that, they do however have laundry service in which

laundry service performed poorly

very clean, good breakfast and very well located

no wifi in the rooms no phone in the room ac not working well no security in the

cheap far away hotel on the highway, without a proper wifi

wifi provided

good spanish breakfast

there was no wifi

the breakfast was great plentiful and satisfying, with everything you need to keep you full from

bed comfort, bathroom hygiene products and toiletries, breakfast and the sympathy of the staff.

very good bed and excellent breakfast. the 3rd time i stay in madrid in this hotel.

free on site parking, spacious room, friendly staff and good location 30 second walk from a bus stop that takes

the location, breakfast and parking

great location,lovely decor and a great breakfast selection

room was small, as was the gym.

breakfast was too expensive at the hotel

could get an early check in,got upgraded, turn down service with little treats, even chocolate with sweet words

loved the bar with the cheese bar

they place all pet-necessities in our room (bowls, dog bed, even a list with dog-friendly places in town)

the breakfast was delicious and the location was perfect.

distance from the atocha train station, minutes away from several major attractions, excellent breakfast, super

breakfast food was always fresh and being restocked even 20 minutes before breakfast ended

wifi was mediocre

late check out mas tarde

the gym wasn t a gym

no restaurant or assistance in organising takeaway food no bar

restaurant/bar is closed, no room service despite it being advertised on marketing material in the room

mini bar fridge not working, shower broken support so you need to hold it with 1 hand

the front desk staff helped me to navigate a nail salon, laundry facilities, markets, etc

i extended my stay and they allowed me early check in to my new room, and a late check out when i eventually

gorgeous indoor pool with steam, sauna, loungers all on ground floor with natural light

as well as the nice pool

accessing the wifi was difficult. was it because we have apple products?

also, there's a coin-op laundry which is just a 3 minute walk away

the bunk bed was in poor condition and not particularly safe for my kids to sleep on

it had a gym which i used regularly

the bunk bed had less security for smaller kids, and unfortunately, my young one fell down the upper bed onto

the pool is gorgeous and gym had a good amount of equipment :) highly recommend

e: laundry on a clothesline)

have been nice if the hotel had a bar area just to unwind and relax after a long day exploring the city

nice breakfast very clean

reception, restaurant and room service staff were very friendly and professional

low wifi connection at 11 foor

no netflix no english channels wifi doesn t work on 5th floor

nice shower, very clean, pretty good wifi

wifi did not work

glasses were dirty there was small hair on the bed, the pillow had yellow marks ac wasn't working wifi wasn't

the wifi was very good