early morning laundry delivery in car park. 6.30 am and very noisy

food/laundry/refuse collection & deliveries woke us up both mornings from 5

the spa ,swimming pool is lovely

are exceptional from elaine at check in who helped us get a quiet room to all the bar staff who all offered to

wifi was somewhat hit and miss

room nice complimentary water, +tea & coffee + biscuits hairdryer, iron & board options for laundry & room

rapid and type 2 ev chargers in car park

the 2 ladies who were on at the weekend) the bar staff were lovely young men and the spa guy was really

the pool, sauna, steam room, and gym were great

ev chargers not working.

also, noises from below, either laundry room or bar cellar

visited the leisure pool ,friendly staff in aorocaj noticed was lots screaming kids even though was after 6pm

the price is really good as it includes breakfast, pool and fitness

room service fish and chips were excellent

great wifi

very clean and spacious room, delicious breakfast and very kind team.

the option of possible room service would have been more than welcome after the bar closed

staff were great, only problem was the wifi connection - or lack of

parking, friendly and helpful staff, spotless and comfortable room and we had an excellent meal in

the noise from breakfast

super friendly staff and outstanding breakfast

were made to feel very welcome, the staff were all extremely pleasant and helpful and the cooked breakfast was

the food in the restaurant was exceptional and the included breakfast a delight

great location, bar and breakfast

spacious rooms, luxurious feel. lovely bathrooms. exceptionally good breakfast.

dry cleaning/ laundry was prompt and good quality

they went out of their way to retrieve it from the laundry trucks and posted it back to us

a great place for business or with kids

location, love the fact it has a pool for the kids

i would suggest adding yoghurt to the breakfast menu as kids love this

gorgeous hotel. lots of little touches, lovely staff and great breakfast.

the breakfast was fantastic too

flexibility about making gluten free versions of bar food menu

food was poor choice in bar

breakfast service was a little slow and too much sauce on eggs great coffee though!

the room overlooked the rubbish and laundry bins and the decor in the bar area was very dated and old fashioned

once in bed there was a lipstick stain on the duvet cover it looks like the laundry service had not got the

the room didn t have even a plastic laundry bag

we came back to the hotel and the cleaning staff had removed my personal towel and taking it to laundry mixing

however it is really just a basic hotel room and our view was overlooking some car parking and laundry bins

th feather duvets), great wifi, good work desk and seat, lots of usb charging points, guest laundry and helpful

excellent preflight stop, great laundry facility, super close to the airport for an early morning flight

perfectly located for airport! efficient friendly staff, clean room, great breakfast

was very comfortable, room service was quick, plenty of hot water, super friendly staff, very clean throughout

nice spacious bar area and breakfast was fantastic and all staff friendly and helpful

free coffee / tea facilities, ironing and laundry available, etc

van driver delivering laundry boxes, loud voice and dropping boxes out of the van etc

was dirty, the top bunk had clearly not been cleaned and we were provided with a bag of laundry to make the bed

room was good great shower superb wifi signal i like the way the room had air conditioning restaurant was good

late check out for £ 10

is clean no noice silent hotel silent location clean area i didnt ask about wifi and break fast because i dont

gated overnight parking was an added bonus

good tvs and wifi, good staff everything apart from the shower was 10/10

plenty of parking on a budget it is excellent value for money

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

the did not take my laundry, never realised i had to take it somewhere myself.

was poor in corridor, a laundry trolley was left in the dark most hotels leave biscuits with the tea and coffee

gave me late check out 90 min.

our executive room was spotlessly clean the bar had a great range to choose from the menu

excellent food and service great with kids

spa was shut!

wi-fi - the hotel doesn t actually have its own wifi as it uses the resorts-world centre wifi, which i found

the casino was great, not too big or overwhelming

didn t have option of early check in.

the hotel itself was lovely, well-kept, the spa was incredible with many features such as the sauna, steam room

service and comfortable bed, clean room, and laundry

very clean comfortable room and the breakfast is exceptional good value (kids eat free)

the free wifi had a few issues connecting but this wasn't that much of an issue

easy to get to and vetu clean hotel. excellent breakfast.

wifi was down so unable to access internet.

the gym could've been better if i am being critical, was just a room with not too much in it.

free wifi not steady kept buffering

close to golf courses and nec good location.

the breakfast was simply amazing, with an amazing choice of food for us and our kids

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

it was a pain tryna get the gym stuff woman wouldnt let me fi out form whike they

we have 2 lads with additional needs and they loved the room , they were delighted with the free wifi too as

clean, nice location, friendly stuff, gym included.

friendly staff, clean bar, restaurant and lovely breakfast, location was perfect for resorts arena, would

with 2 kids and luggage not great to walk to

floor lift when i checked in still there when i left, along with what seemed to be some bags with laundry in

don t sleep at all due to noise from laundry room i was in 1090 the receptionist said people complain perhaps

an item of laundry that was not mine was sent to my room the kettle in the room did not work was a queen room

the bar is convenient to get to and stylish along with the spa that was great to relax at in the evenings

no kids menu on room service, made dinner very expensive

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening

parking was easy

the parking was easy but it was a comfy and welcoming

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

exceptional room service evening meal

perfect place with free parking

check in was fast, wifi was great and breakfast had a good selection

this hotel had a cafe (lounge) area with plenty of tables and seating with a licensed bar in the evening, the

being woken early by gardeners when we did a very early check in between 3am and 4am

good wifi

the vending machine where you could get anything. 24 hour bar with a really good guinness

very small double room. neglected garden area with laundry piling up outside.

everything is excellent during my stay . good location, friendly staff as well wifi excellent.

great location, cooperative staff, and they let us avail a late check out.

very expensive bar !!!!!

the wifi signal was not good from the room we stayed in.

laundry bag was used to line the bin in the bedroom by staff

poor wifi signal but everything else was as you would expect in a hotel. really nice

receptionist was a little odd, and the toastie sandwiches (bar food) were like kids food

big clean rooms. great location for golf courses

room service sandwiches not great

example: white van man turns up outside hotel main door at 08:30 to return clean laundry and remove dirty

small grotty changing area, tiny shower around 6 inch gap wiggle room around me, no complementary laundry bags

nice to be able to use the gym and swimming pool.

if i had to nit-pick it would be a lack of parking, but only due to ongoing ground maintenance (diggers ect)

hopeless to try and get kids to sleep

no sewing kit in room and room service non existent during late hours

breakfast, really friendly and attentive staff

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

superb breakfast from sam - awesome french toast with fruit and creme fraiche

the breakfast was excellent,

were neglected with some garbage around and building materials left out as well as trolleys of laundry in the

excellent place no issues lovely staff and the room service people were excellent

wifi speed unusable in the room (brewhouse) barely useable in the restaurant

was too late on weekend, wedding that was held was hell, as kids running around hotel banging on doors, screaming

great access to the city and parking on site

one lift working, car park very tight and a number of spaces taken by laundry carts

wifi could be better

location was great, staff were friendly. got a late check out which was great.

really nice staff and a wifi that actually worked

the fact they charge per night for pets when other main hotel chains charge per stay

helped with early check in

choice and quality, very satisfying front desk staff is not flexible nor helpful regarding early check in request

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

no kids menu, extra bed was very uncomfortable and cost 15

from the reception to the bar room service

there is a lack of basic facilities such as printer room and laundry (there is a paid laundry service but the

was told sorry would be with me shortly after one hour l went to reception to then be told the laundry was having

clean room with ensuite, wifi and aircon

the wifi signal was poor, can't even use the search engine.

spotlessly clean and gave me an early check in

the stuff at the bar lack customer service skills

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

great hotel fab weekend away in birmingham amazing comfy bed great wifi

the worse night with the kids i ve

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

weirdly there's an outdoor laundry at the garage nextdoor

hotel has nice decor, 24hr bar, gym and

breakfast was excellent - all the full english options as well as pastries and croissants, artisan

they even kept the room ready for early check in, without even requesting it

the wifi connection

the ony channels i could watch was 1 or kids programs all the others were jumping

room service! said 24hr sandwiches but 'when we asked we're told 'none available'.

i didnt like that there's no hotel wifi in rooms

no room service, no cleaning,

free wifi only available in public lobby areas

the standard 'leave laundry in bath if replacement necessary' is a

he went ahead to blatantly lie to me that it was from the laundry

the wifi cut out every so often but not enough to really annoy me

the bar area is comfortable where you can relax and have a snack with your drinks

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

the sheets had some scuff marks but well may have been from the laundry press

ordered room service and the meal was also delicious

car parking 5 minutes walk away, options for the gym, swimming and breakfast

i can t comment on the restaurants or bar as all these facilities are currently closed due to the restrictions

wifi within room goes slower!

they were shocked to see that the bed had not been made and dirty laundry had not been replaced

the security put in the laundry lift because the other lift wasn t working which is fair enough

lifts were out of order (not the hotels fault) so had to share the service elevator with the laundry

it will be great if kids are allowed access with parents

bar, breakfast and restaurant food was outstanding

shower as i came out of shower the fresh large towel was wet to touch (i assume/hope following laundry )and so

price and facilities available in the price and of course the mini bar and snacks available for

we felt a pet had been in the room before us

drinks selection and mini bar and room service prices could be improved upon as we would have used more if

had not requested an early check in but the receptionist went out of her way to organise early check in and a

the room service was excellent and great for tired travellers after a long journey

requested a slightly late check out and was shot down without even trying

clean room, large comfortable bed. friendly, helpful staff. really nice breakfast.

i was unable to turn the room fireplace on, although the main environmental controls for air conditioning and

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

the bar was a bit small

free wifi had issues

had a lovely vibe and extremely clean breakfast spot on

had room service - ordered a bacon burger and a glass of white wine - over 26!!

of choice for the gluten free breakfast

a special thank you to becky, chantal, ben and the incredible bar man who were all working on christmas day

the bar was a lovely space to relax in, and the food was delicious

room service with hidden 4 delivery charge. air con not working so well.

enjoyed a deep, hot bath (luxury when you have kids

i was also a bit disappointed by the spa but perhaps i didn't read the

there is only 1 lift and we had to share it with the cleaning staff and laundry which left the lift smelling

great place all you would need and good wifi

pet friendly and close to our venue

bed and room, tv, free wifi, breakfast area, optional breakfast which we all enjoyed

ideally would have preferred one room as we have small kids

clean the room at inconvinient times, the mini bar attendant would knock once then just come in, laundry prices

the spa experience was great and the breakfast and serving staff brilliant

friendly and very helpful staff from the concierge to the room service & bar staff

enjoyed the pool & spa great view from room

the room was great, nice bar area and the facilities were fantastic