were told you'll get free wifi when in your room but couldn't work out where the password was anywhere therefore

earlier than expected for a festival i tried my luck with the young man at the front desk for an early check in

it was a bit difficult getting around with kids and bags

i think breakfast should be included and free for kids

they were not very prompt at bringing drinks over or collecting food when the kitchen called service

the noise the bed the room service meal we had was cold

room service excellent

very friendly staff and always very fussy with our pet dog

friendly (and very helpful when i had an emergency of the female type), good value for money, room service and

attentive but discreet room service including disposing of your recycling

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

location, bar area and gym facilities

wifi not great

great parking, lovely room and welcoming restaurant

family room looked small,kids bed was not made, there were no linens to make them,i had to ask for a refrigerator

it was a very relaxing stay, very comfortable and we ordered cocktails on room service

loved the breakfast we had room service so much food all hot and on time

the dinner and bar menus are extensive and breakfast a delight

the hotel itself is set in a beautiful location with large gardens and ample parking space, the rooms we stayed

we had breakfast, dinner and room service in the hotel and it was a massive let down

the room stayed was above the laundry room, noise from the washing machine late night, couldn t sleep so well

and as i walked through the lapwing wing of the building in the morning, the smell of fresh laundry was lovely

did not like being so close to the laundry room. the tv was not working properly

having in house washing and laundry services is great

fact that laundry room doors were all open when in use, was not nice for residents to have to walk through to

great room, loads of fun stuff for the kids. lovely breakfast.

wifi was inconsistent

center location, games in the bar area, comfortable beds, friendly staff

wifi poor

quirky and luxurious downstairs, games for the kids

the room was satisfactory, and one plus point is that laundry facilities are provided

bar was lovely and comfortable the pool was amazing as well as the gym

spacious room, fabulous easy chair, loved the pool and gym, breakfast well worth paying for.

having the pool and gym makes it different from other hotels nearby

gym could have more equipment like a squat rack, that's about it.

perfect location. great bar and room service menu.

things in room the extra bits in fridge and coffee machine also got a late check out of 2pm as booked executive

we got 2 free coffee vouchers 2 free drinks vouchers and also 20% off food & drink and also at late check out

made me a bit nervous not having a guard with two small kids

but the wifi was good so when children s tv wasn t on we could use the tablets

at the hub, with some options of restaurants within walking distance, helpful staff at the breakfast

breakfast was good and plentiful

aside from that, staff lovely and breakfast nice

the kettle was tiny and difficult to fill, the breakfast was late to open, the coffee machine was broken and

the breakfast was excellent and so were the staff serving,really helpful and accommodating

since you have laundry coming in/out in bulk many times a

i think it was the laundry been picked up

a fire broke out in the hotel laundry which meant we had to exit via the fire escape

i was kept awake as the room was located next to a laundry room - there was a noise all night which was extremely

needed to do laundry

free wifi

breakfast is amazing

warm swimming pool,comfortable beds,value if staying with kids.

superb facilities,nice gym, pool and sauna

an amazing hotel with swimming pool, spa and gym included; i'm so grateful for the receptionist who help me in

was very helpful and kind we had clean laundry left for us rooms were lovely and clean beds were comfortable

very clean on arrival, hairs in shower on checkout difficult walking through hallway as lots of laundry and

i found some left over laundry inside one of the chest drawers and the hotel compensated me with next morning

on new client and room make up days, all laundry is bundled up outside each room for a good few hours

when requesting the kids menu only one main item on it could be provided

bedroom had a pile of dirty laundry behind the door which had not been removed

it discouraged us from goung to the restaurant so we had room service instead

bath and a larger gym please

super clean, comfy beds, a nice touch having water, tea, coffee etc in the rooms the 24 hours room service was

the staff were friendly and helpful and the room service was great

there is no laundry service so this is a short stay hotel

the lack of gym, and laundry services but guess can t have it all.

the new bar and restaurant areas

perfect location 5 minutes from the golf course

no room service

crashing loud noises at 03:00, like large bags of laundry crashing down a shute

great, gym and spa great, breakfast was made especially for me because i had to leave at 0630 and dinner

good gym and open long hours. good value, nice room.

wifi connection was very good, but might be nice to update the tv's to smart tv's

there were kids times in the pool and i didn t know, so wasn t relaxing at all when i went

we had a lovely time with a bottle of wine and someone else to deal with the laundry

next to the laundry room which kept me up all night and the lack of power points/connectivity and especially

onto lawn, which made you forget that you were part of a service station, restaurant on site + bar with coffee

room service restaurant/bar

room service did not come

the hotel has private parking at the rear of hotel and is in a central location for shops and restaurants

staff in the bar were particularly helpful and

exceptionally pleasant location and parking great ambience and food really good bed was not a horrible memory

wifi seemed to run into security issues on my laptop

lady receptionist, 10/10 for customer service cleanliness top notch great value for money free parking location

bedroom cleaning was incomplete with used laundry, crockery, rubbish blocking the doorway

location is very good, easy to find and convenient to buy foods and laundry nearby

beautiful beer garden and comfortable bar area and wonderfully spacious rooms for very reasonable price

room service.

wifi is terrible and bad connection

parking is easy and free

not enough parking, came a little late, and hard to park in mitchell hall

no access to wifi and appear to loose phone signal.

good disabled parking

peaceful location, clean, good wifi, spacious room, good shower.

my laundry was not returned back to me on time.

not collected for laundry but put back wet for reuse

i opted not to have breakfast

everything peaceful room was a great size parking

wifi very slow.

bags of laundry piled on the landing/ fire escape

no washing machine or laundry

parking although the hotel does have a carpark of you ask, for a fee x

for future you can put a mobile shower because is fix and need for wash kids

s very convenient & pet friendly suggestion: this place would be even better if each room had their

good parking

no disability parking , car park at rear of hotel

building large well kept grounds plenty of parking staff were warm and welcoming very friendly and attentive to

we had a bar meal on the first night and waited an hour after ordering

kim and nicole on reception, eloise on bar and restaurant in the evening and esmae at breakfast

room 202 was next to the laundry so it was a bit noisy during the day.

also parking was within the hotel property and very convenient for town by foot

clean ,spacious bedroom and bathroom. cosy bar area and lounges to relax.

people, room, breakfast and location

very professional staff especially at the reception. great room service and excellent location

lot of immigrants living there!!! plenty of kids!

wifi was too slow/weak

duty manager wasn't as helpful as we would have liked when trying to order room service due to a wedding be held

kids pull out bed wasn't comfortable and the main was was ok but fairly lumpy

also we could hear a lot from other rooms, kids running about and a man having an argument but he was very loud

not the hotels fault but a johnsons laundry service truck driver ignored the give way to oncoming traffic sign

about laundry rooms & dryers on most of the night

wifi in room was patchy.

lots of free parking

i think the girl in the bar was called laura and she made a cocktail which wasn t on the menu for me

could not open curtains in the morning as laundry cages were being moved around immediately outside our window

a high floor but was put on the ground floor with a view of the laundry carts and nothing else

lack of choice of eggs at breakfast no laundry facility for long term

in a couple of times the view out right outside of the room's window was one of the hotel's dirty laundry waiting

in one of the rooms (room 28) the view is immediately and closely facing outside the hotels dirty laundry which

laundry service

room service never came to clean the room (3 night stay)

value for money, great breakfast selection,, efficient and friendly staff, lovely room with large shower and

was chilly in the bedrooms at times, also sitting in the reception/lounge bar area was very chilly and did, in

of parking, welcoming staff, spacious foyer

i was asked to bring my laundry to the reaction for them to take it

very friendly especially with the kids, all helpful

the wifi connection allowed me to work without disruption

late check out room 241

room service was nice given that the restaurant was closed that night

not having a washing machine or laundry options

looked new and it was spotless throughout nice kitchen area with a few basics which was useful really comfortable

of staff in the restaurant and bar but had to ask several times to order a drink

dinner was delicious, drinks on the roof terrace bar overlooking the track after, gym was good too

brilliant , location , quality , fixtures , staff , the little touches the design the pool and gym brought praise

wifi was working fine and has free parking which was useful

the bed was comfy. it was very clean. free parking and good wifi.

the bar was a highlight perfect views and great cocktails

work, second room was in poor state, not very clean, bed was uncomfortable, no internal lock, wifi dropped out

wifi was working fine and has free parking which was useful

to step in the shower, radiator was on full heat so had to open windows so a waste, room outside laundry so

in the outside room number 24 so disturbed on four occasions by staff going to laundry room not the best as was

parking was difficult

connectivity could be better - eg - an instant complimentary wifi access for guests - rather than password driven

free wifi and 20% off dinner bill, all good

spacious with view of garden

spa was a little distance to walk, outside

breakfast was very disappointing

the swimming pool was also fab

see swimming pool comment above.

i don't like to complain, but kept waking up with noise off laundry room below hopefully next time i will be

the laundry service was not explained but on my last night i just found a laundry bad now hanged

laundry facilities )

was pleasantly surprised with the room size and they offered us a sofa bed for the kids which was great

for my wedding night and was given a beautiful welcome to our room with some heart shaped towels, petals and a

also when you didn t trouble them to clean your room they put clean towels by the door the laundry service

room service for extra charge and wifi for extra charge. do not like it.

what i really liked was the bar area where you could also buy fresh coffee

and they had blue marks on them, staff were not welcoming and came across quite rude, phoned for room service

room service coffee was awful, the disposal in room cups were awful

the service area which resulted in almost constant noise from staff access to this area for bins, laundry 'pods

no laundry service saturday and sunday

team and very welcoming ensured that items need for the rooms for our kids were made thank

great location, no noise from m1, plenty of parking..

the bar prices but to be expected

basic necessities supplies, such as no slippers, no laundry bag, no phone charging socket for loan to guests,

situated opposite a cleaning store cupboard, which was regularly open and unattended with bedding laundry and

but unfortunately we had the laundry skips at the back of us & was woken 8am monday by the trolleys being

end of the corridor overlooking the dirty laundry store

no laundry is not friendly for business trip.

kids allowed in the spa

family friendly despite website lying about no kids, lift is tiny and actually can't get in the front door with

pool was being refurbished and the whole reason we booked a pool for the kids

breakfast good and late check out helpful

issues i had were around being on holiday with two kids and without a second adult to help, so about accessibility

they couldn't do enough, staff were excellent, and were great with our kids

the staff, room, room service, breakfast and bar were all great!

loved the service and the breakfast

our room also had a nice view that the kids enjoyed looking at (ducks in a little pond)

location was good for onward travel pet friendly was great and the staff were bery nice

also we were right above the kitchen and laundry so a little noisy first

i ordered breakfast whilst there

our room to a very pleasant and quiet room; staff very friendly, facilities good, location quiet, golf course

super friendly staff in particular housekeeping. very comfortable room and a good breakfast.

came down to breakfast 1 hour before it ended and it felt like we was putting the staff out of their way

disabled parking was close by

very clean and a great atmosphere . ev charger on site was very handy.

ordered room service, arrived quickly

a nice touch that they have live music on some weekends and a jetty bar as well next to the hotel that they do

the perfect location on the river large room with comfortable bed good breakfast choice and ample parking