not collected for laundry but put back wet for reuse

my laundry was not returned back to me on time.

there is a nice pool area and sauna

the bar and restaurant team where efficient and friendly

wifi was a bit rubbish!

parking is easy and free

no access to wifi and appear to loose phone signal.

good disabled parking

not enough parking, came a little late, and hard to park in mitchell hall

peaceful location, clean, good wifi, spacious room, good shower.

bedroom had a pile of dirty laundry behind the door which had not been removed

it hosts a 24 hour bar which is great for people with flexible work hours

room service cooked breakfast was only lukewarm when it arrived (the kitchen was a long way from

good location & setting! great breakfast

beautiful hotel, friendly staff, fantastic room and bathroom, comfy bed, free parking and a small gym, what

from the laundry room and extractor fans outside hotel

since you have laundry coming in/out in bulk many times a

too noisey room was next to the laundry room and buzzing all night could not sleep

needed to do laundry

a fire broke out in the hotel laundry which meant we had to exit via the fire escape

location free parking comfortable bed

wifi available in the whole hotel

food reallywas fantastic breakfast lunch and evening meal.nothing

price lovely room and a very lovely breakfast i couldn't find any faults very clean free parking which is a

food, good breakfast, clean room, nice helpful staff, comfortable bed and dog friendly

the room stayed was above the laundry room, noise from the washing machine late night, couldn t sleep so well

every member of staff i spoke to was so lovely, and i got an great surprise they had laundry facilities on site

did not like being so close to the laundry room. the tv was not working properly

comfortable room; restaurant; lounge area; laundry facilities; easy parking

bit noisy outside my room due to the proximity to the laundry

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

ample parking

super good for kids and dogs

the staff, from check in to bar to restaurant were so warm, welcoming, friendly and helpful.

great location for working at the ou. 24 hr room service

we spent the evening at the bar with an open fire and breakfast had a great choice and really tasty

loved the breakfast we had room service so much food all hot and on time

first room was directly above disco of wedding reception. room service breakfast was 50!

free, easy parking

the women changing her kids nappy in the communal lounge !!!!

next to the laundry room which kept me up all night and the lack of power points/connectivity and especially

we had a lovely time with a bottle of wine and someone else to deal with the laundry

bigger gym, ac, swimming pool

surprisingly quiet modern comfort wifi worked friendly 24x7 welcome

the room service food was very good and i did not have long to wait for the food to

the lack of gym, and laundry services but guess can t have it all.

there is no laundry service so this is a short stay hotel

the room we had was really nice clean and spacious. there was also plenty of free parking

clean, good parking, staff friendly and helpful. easy check in/out. location is perfect.

would like a better assortment of a continental breakfast

the room was satisfactory, and one plus point is that laundry facilities are provided

swimming pool was good

spa and treatment was a disappointment as only one lady works there and normally fully booked

room and spa facilities

everything, breakfast is amazing, gym is fantastic, staff are great

a high floor but was put on the ground floor with a view of the laundry carts and nothing else

lack of choice of eggs at breakfast no laundry facility for long term

could not open curtains in the morning as laundry cages were being moved around immediately outside our window

in a couple of times the view out right outside of the room's window was one of the hotel's dirty laundry waiting

in one of the rooms (room 28) the view is immediately and closely facing outside the hotels dirty laundry which

the gym facility is a winning factor for me

breakfast

center location, games in the bar area, comfortable beds, friendly staff

on a arrival and free always a plus friendly staff love the fact they had board games games in bar area very

i didn't have breakfast

adequate parking

- swimming pool facilities

facilities, easy connection with wifi and friendly staff

in the toilet, tea and coffee watchers and tv remote nicely packed in clear plastic bags, great room service

we also had to pay an additional 15 per night for our dog in a hotel that said was pet friendly ( main reason

i will decently be leaving a google review and other reviews for no one with kids to ever book this hotel

location, comfort of the room, room service option and late check out for the executive room

was perfect ,anyway it's not my first time in this hotel , the only thing is that there was no room service for

late check out was fantastic.

nothing really wish they had a pool or a kids play area for a 10/10 experience

breakfast was good and plentiful

at the hub, with some options of restaurants within walking distance, helpful staff at the breakfast

the breakfast was excellent and so were the staff serving,really helpful and accommodating

the kettle was tiny and difficult to fill, the breakfast was late to open, the coffee machine was broken and

aside from that, staff lovely and breakfast nice

or offering golf cart service

stay and exceptional value for money with shopping/cinema and food so nearby and a decent gym and amazing view

good to have a gym, a restaurant and a bar in house

hotel that i took a short stay at, in the cambridge area, on the same floor of ones room, a bar facility, close

especially the view of the pitch and karaoke in the bar with the only fools and horses cast

excellent room and being pet friendly was terrific.

able to take pet

room service excellent

very friendly staff and always very fussy with our pet dog

not enough towels. and you had to pay for any room service.

great wifi

good parking

good bar and restaurant

of parking enjoyed seeing the squirrels and a hawk in the grounds perfect for photography superb wifi quality

a bit slow, bar closed early, bathrooms needs updating adding a swimming pool would be a good

to step in the shower, radiator was on full heat so had to open windows so a waste, room outside laundry so

in the outside room number 24 so disturbed on four occasions by staff going to laundry room not the best as was

was an excellent host at meet and greet arranged an early check in as we had to catch a train to london so

wifi signal in the room wasn't very strong!

great to have free wifi

i don't like to complain, but kept waking up with noise off laundry room below hopefully next time i will be

the laundry service was not explained but on my last night i just found a laundry bad now hanged

laundry facilities )

breakfast was slightly disappointing

was tidy and allowed me to bring my pet

pool was being refurbished and the whole reason we booked a pool for the kids

the swimming pool and leisure facilities were unavailable

new bar area was amazing, staff friendly, prices good for a hitel

the swimming pool seemed to be suffering from neglect or maybe it is highly used

kids allowed in the spa

also we were right above the kitchen and laundry so a little noisy first

comfortable large beds quiet, easy parking would love to go again

near our freinds wedding place in golf club

the parking was very good the service and food excellent , the staff very helpful

wifi was a bit flaky in the rooms but fine in reception.

very clean on arrival, hairs in shower on checkout difficult walking through hallway as lots of laundry and

on new client and room make up days, all laundry is bundled up outside each room for a good few hours

was very helpful and kind we had clean laundry left for us rooms were lovely and clean beds were comfortable

i found some left over laundry inside one of the chest drawers and the hotel compensated me with next morning

nice hotel run by kids who have no idea and don't care about customer service very limited staff so anything

good room service, helpful staff

staff were excellent, the wifi good enough to stream and the location conveniently placed.

room service was appalling ( 7

btw, the wifi is terrible

clean comfortable room, ev charger on site, and bar / restaurant by the river

bedroom cleaning was incomplete with used laundry, crockery, rubbish blocking the doorway

location is very good, easy to find and convenient to buy foods and laundry nearby

the town centre location and easily available parking were very good.

service at bar and restaurant was not that great but the hotel its self was good nice rooms and good value for

only 1 person working the lunchtime bar & resturant resulting in queing to order

bags of laundry piled on the landing/ fire escape

no washing machine or laundry

for future you can put a mobile shower because is fix and need for wash kids

good selection of breakfast items

perhaps the mattress was way too soft. the breakfast area is too small.

crashing loud noises at 03:00, like large bags of laundry crashing down a shute

the location is also good and there were a decent number of ev chargers on site

pet friendly and that's an issue at night

the location is great and there is lots of parking

although was told we were only allowed a certain room due to having a pet

guests reminded there are other people staying when they want to let their kids run up and down the hallways

room service did not check the room every day

kids pull out bed wasn't comfortable and the main was was ok but fairly lumpy

extensive menu and fast room service

lot of immigrants living there!!! plenty of kids!

also when you didn t trouble them to clean your room they put clean towels by the door the laundry service

room service and they forgot to place my order

good parking, prompt room service when required.

good clean room, with friendly staff. bar and restaurant facilities. really good for the price

are very noisy you here every movement in the corridors, wasn t informed about on services ie room service

no laundry service saturday and sunday

the service area which resulted in almost constant noise from staff access to this area for bins, laundry 'pods

bed for the kids was already made and we were absolutely happy about it

team and very welcoming ensured that items need for the rooms for our kids were made thank

breakfast could have more variety.

the food and bar was great staff excellent

hotel comfy bed nice and quiet, excellent breakfast

staff was really friendly, the manager even gave our kids some toys

spa facilities are very relaxing

kids room is very small / not existant

we had the bar to ourselves and the food was good snd reasonably priced

breakfast situation was explained, i tried to add it in the morning but was unable to as i wasn't

the wifi was very poor and unreliable

the staff were friendly, rooms were clean and breakfast was delicious.

parking and wifi with a good room

laundry service

the kids loved it

range of food for the breakfast was more limited than my normal experience

breakfast was relaxed and well organised and we thoroughly enjoyed our stay

excellent but there was only one member of staff on to check people in and serve drinks in the bar staff had to

i also found my dirty laundry that i had placed to one side had been rummaged through

parking

the hotel was very clean the staff were very friendly and helpful. the breakfast was awesome

lovely choice at breakfast, a few games and colouring for the kids in the bar area

shout out to the lovely breakfast staff who were brilliant with the kids

this hotel has great facilities, including a gym, laundry room, and ice machine

water in reception waffles at breakfast microwave and laundry room nice touch kettle in room

i get to travel allot first real time i've seen a laundry room available , microwave room with cutlery was also

wanted to use the laundry room too but couldn't again because of covid

additional fridge in room. additional microwave room & laundry room.