spa facilities excellent (but, on the day we left, we were not allowed access to the swimming pool after our

nothing, except the bar prices were exceptionally high.

parking was away from the hotel and while not that far if the weather was poor it would not be

breakfast good but overpriced.

o is vegetarian) with a wide

i was asked to bring my laundry to the reaction for them to take it

facilities, loved the pool area with the sauna etc

nice week with the holiday inn staff kids had a great time in the pool and we enjoyed eating as much as we could

the wifi was a bit patchy

their way to give us a good experience, from the pancakes my daughter ordered at breakfast to the room service

lots of clean towels thanks to out sourced laundry company i suspect

sockets - tv took literally 20 mins to turn on for some reason , bed was awful , decor awful , wifi didn t

the bar area could have done with some settees / comfortable chairs to relax on

lovely an helpful room great with access to garden very happy breakfast lovely

breakfast good, nice and clean, friendly staff

no laundry is not friendly for business trip.

end of the corridor overlooking the dirty laundry store

situated opposite a cleaning store cupboard, which was regularly open and unattended with bedding laundry and

but unfortunately we had the laundry skips at the back of us & was woken 8am monday by the trolleys being

were by the laundry machines below our room

crashing loud noises at 03:00, like large bags of laundry crashing down a shute

the spa was small and nice but very very crowded with screaming kids which wasn’t ideal.

found a good size green with small goal posts and two tennis courts which would be great for the kids

called to find out what times the kitchens closed for room service

addition of jacuzzi in the spa will enhance the rating of horwood hotel and resort

great staff, comfortable bed, easy parking good value breakfast

the lady behind the bar was very friendly and helpful

village shop within the bar area - brilliant & useful

wifi didn't work, i could not pay with my card as the terminal didn't work, the tv in my room

we had tea in bar which was good and breakfast which was made a served by jenny she is a star

we drank in the bar and got hen went into the restaurant

good parking and easy taxi ride to le manoir

tv with kids chanel were a welcome bonus

perfect breakfast, no password wifi, very nice evening meal ..

was very easy to find and parking was no problem

wifi could be faster in my room, was under 3-4 mbit speed so not a lot this days.

breakfast had few options - perhaps as we were a bit late and the hot ones had gone

bar & restaurant lovely and friendly staff and gold club members

not really a dislike but we weren't expecting to have to order breakfast, we were expecting the usual buffet

stayed with colleagues & customers for a golf day. most staff were very friendly.

mountain of laundry outside my door not a good look

parking is very tight to get through the arch with longer vans

great location, lots parking.

noise from the bar until throwing out time, our room was directly above it so no chance of an early night

friendly staff, garden, parking and the very spacious room.

i was also dismayed by the fact that the laundry cart was scuffing all the walls and leaving a black mark down

overlooking the laundry/bins this was quite noisy early in the

wifi is unsecured.

nice to have a bar and a dinner area in a service station hotel

the hotel is situated in a busy motorway service area with no pub or bar nearby.

nice room. parking was included.

staff, clean, friendly and easy parking

and also free parking

friendly staff, ample parking.

comfy bed, ground floor room. secure covered parking.

good location and good parking as i have a large van, good price and friendly staff

off road parking was good, room facilities were basic but absolutely fine and clean.

parking was a problem

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

also pet friendly so could bring my dog with me although it is an extra 10 which is reasonable

very clean and convenient to walk to town or parking outside if required.

has secure car parking

handy for london, free parking, wifi and often with fridge and microwave is the room as well as the usual tv

check-in was easy enough and with the additional off road parking was one thing less to worry about

location laundry across the street plenty of shopping walking distance bus stop not far the staff is top

the bedlinen and towels were spotlessly clean and fresh from commercial laundry

laundry bags left in front of fire escape

wifi not working

nice late check out time so no rush in the morning which was a great

everything, beautiful rooms, lovely staff, free parking, 100% be back again ud83dude0a

it had a bed and shower and they were happy for me to have a pet in the room

proximity to station. friendly staff free wifi cleanliness

staff excellent, rooms clean and bar area well maintained

lovely caribbean restaurant, free wifi and car parking so can t complain

no washing machine or laundry

bags of laundry piled on the landing/ fire escape

no place to walk with the kids

for future you can put a mobile shower because is fix and need for wash kids

not obvious from site that there's seating outside microwave and light breakfast

able to take pet

very friendly staff and always very fussy with our pet dog

friendly staff. good food. comfy beds..room service.

room service staff although they were repeatedly informed and reminded of changing towels and

attentive but discreet room service including disposing of your recycling

impression wasnt the best, laundry bags stacked outside the front door and not just 1 or 2, there must of been

free parking, walking distance of a choice or restaurants, and local football ground.

it was great having wifi

parking easy

not very well cleaned, uncomfortable mattresses, no room service.

laundry only changed after i asked (1

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

room service provided at no extra charge

plenty of parking

very cosy room with late check out and full english breakfast

room, we were told it was on different floors which was really disappointing for us all - the kids in our group

free wifi was slow.

our room was huge and had its own kitchen area

room overlooking the pitch, gym facilities included in your stay, staff were amazing as always, bed was so

loved the welcoming cookie, kids enjoyed them when we arrived home

excellent breakfast,extensive choice, help yourself buffet style on all items.

to, there was a nice grass area right in the middle that would make a nice place to sit and let kids stretch

it was apparent that our two kids wouldn’t be able to share the sofa bed comfortably - a quick call to

think charging for a tray to be delivered to the room (room service) is really unacceptable as we are paying

breakfast was great and the staff were very friendly and made the kids laugh

room 202 was next to the laundry so it was a bit noisy during the day.

to add to this gem in buckingham, they also have a lovely little gym!!!!

breakfast was excellent

hotel, bar and restaurant have a lovely atmosphere

staff very helpful, food golf

early check in didn't happen at 12 - happend at 1245

wifi is not accessible in the rooms

spacious comfortable rooms lovely bar area ideal central loxation

well it s brilliant as it s right at the start of the high st, has free parking and rooms are really spacious

no cleaning of the room service and we were there for a week

the lack of gym, and laundry services but guess can t have it all.

there is no laundry service so this is a short stay hotel

good room service

room after getting an upgrade was disappointing as it was above the kitchen area and we couldn t sleep for

bed, shower, breakfast, bar restaurant area were all great as were the staff

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

whole place, from the parking, room, facilities to the staff where excellent

room was old and it needs a proper refurbishment, beds pillow carpets and it smelt off like pet pee in the

in the heath suite the steam room wasn't working and the pool and changing rooms could have been a bit cleaner

emily on the bar who was lovely when we arrived back late on friday night and again on saturday afternoon

with family and it was horrible experience- our laundry went missing, short of staff and unfriendly

there is a good size gym which has great equipment and there is outside space to go for a walk in nature

free wifi

family room looked small,kids bed was not made, there were no linens to make them,i had to ask for a refrigerator

receptionist on arrival was difficult to understand as was her writing ( wifi code and room number)

only minor criticism is that wifi is woefully inadequate

comfy bed, excellent location, good breakfast and decent wifi - what more could you want?

wifi extremely poor

also, wifi reception wasn't too good at night, but fine in the morning

we had breakfast, dinner and room service in the hotel and it was a massive let down

our family room with a sofa bed was perfect travelling with kids

gym could be a bit better equipped. extra bench and barbell weights would be good.

we book for 2nights with breakfast 2adults and 2kids

wifi wasn't working for us and i missed a work deadline for that

friendly staff, lovely clean rooms, nice bar and games for kids, great location for shopping, eateries and

aside from that, staff lovely and breakfast nice

at the hub, with some options of restaurants within walking distance, helpful staff at the breakfast

breakfast was good and plentiful

the kettle was tiny and difficult to fill, the breakfast was late to open, the coffee machine was broken and

the breakfast was excellent and so were the staff serving,really helpful and accommodating

things in room the extra bits in fridge and coffee machine also got a late check out of 2pm as booked executive

i will decently be leaving a google review and other reviews for no one with kids to ever book this hotel

like the face you have to pre authorise the card 50 if you want room service yes i get that you will need to

breakfast is the best i've had for a long time

the tv does not connected to the wifi. the kids were unable to watch their favourite channels.

staff i spoke to couldn't help with request for laundry service + didn't seem keen to help find a solution

downside was the bar closes at 6pm on sunday (the night of our stay) as we were enjoying a cozy evening in the

good, free wifi

wifi was very good

the decor, shape, style, textiles, view, court yard, fairy light, wifi, host, drink, ambiance

the room was satisfactory, and one plus point is that laundry facilities are provided

swimming pool was good

many great facilities - we tried to use them all - great gym and pool, lovely communal areas, smashing dining

am also a member of ihg with holiday inn i did request for late check out when i call they agree but when i

of the changing rooms in the pool area and the free wifi is only for light internet use

very clean on arrival, hairs in shower on checkout difficult walking through hallway as lots of laundry and

was very helpful and kind we had clean laundry left for us rooms were lovely and clean beds were comfortable

on new client and room make up days, all laundry is bundled up outside each room for a good few hours

i found some left over laundry inside one of the chest drawers and the hotel compensated me with next morning

friendly staff at reception and the bar. clean and modern gym.

bit noisy outside my room due to the proximity to the laundry

the room had everything we needed, plus a fan in the cupboard and there was a laundry room with an iron and

having in house washing and laundry services is great

every member of staff i spoke to was so lovely, and i got an great surprise they had laundry facilities on site

comfortable room; restaurant; lounge area; laundry facilities; easy parking

room was pretty noisy, with deliveries being made after 2330 and a laundry trolly rattling along at 0630

there s no mini fridge, no safe box, no laundry bags nor cotton wools/buds

lunch in the bar on friday was ok

spa was very good and also the golf course

spa was very busy not relaxing at all and there kids in the pool ( allocated times ) which all though says so

in the toilet, tea and coffee watchers and tv remote nicely packed in clear plastic bags, great room service

the breakfast was also really nice

friendly staff - decent bar food - reasonably priced

an amazing hotel with swimming pool, spa and gym included; i'm so grateful for the receptionist who help me in

the kids loved the pool and the food was great