stayed 3 times now & never been able to connect to the wifi yet

liked the fact that i felt secure and safe even tho we had room service, they cleaned everything and all my

parking was easy and although there was entertainment on downstairs the soundproofing was excellent

it provided everything we needed, comfortable bed, spacious room, off road parking and a very reasonably priced

and a special thanks to jack and the girls in room service, as we left behind a box containing jewellery, they

views, staff service excellent, food at breakfast and dinner very good, bar ideal, pool sauna steam room superb

i actually arrived very early and an early check in was no issue at all - nic was excellent

prices in the bar and restaurant were very reasonable especially for being a hotel

and bar were both fantastic and very reasonably priced

about this hotel is amazing: room size comfort spa bar breakfast restaurant desk service all

didn't like dinner, the tv was terrestrial, so i never enjoyed it, there was no laundry, no fridge in the room

they put us next door to a laundry room and could hear banging all night from that

we could hardly get near the bar most of the time, far to many people from the boxing hanging around the bar

it was very close to the golf club where we were attending a wedding

the bar meal was excellent

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

the service, the food, the extra comfortable bed. the spa everything:)

we used the gym which was well equipped and went for a swim (heated pool) - opening hours were great

fabulous setting, excellent breakfast, very helpful staff, huge swimming pool

more info in the rooms regarding menu / room service / how to access wifi

hotel great staff nothing wzs a bother great bar service

i had a spa weekend stay and everything from start to finish will excellent best things about the hotel 1

our kids enjoyed the pool too

was great: very spacious and clean rooms, gym available, however a bit small, and helpful staff

great gym facilities. breakfast was superb

room itself- ground floor opposite the laundry room

staff member told me that they had a problem with laundry etc which had held the room cleaning of the room uo

no laundry facilities

clean and comfortable with breakfast included

good value with full breakfast included. locate on the airport

we liked the laundry service

great selection for the breakfast included in the price

extra charge for wifi.

2 minutes from airport, friendly staff, comfortable bed, delucious food and fast room service!

i'd paid for breakfast this morning and very impressed with the quality of food and selection on offer

we stayed 10 days pity no laundry facilities.

room 015 was right next to the laundry and staff seemed to be throwing the door as hard as possible more so

child friendly, nothing welcoming for kids

girl on bar was openly complaining about the drink orders being busy

hotel room, perfect place to stay with kids b4 an early morning flight

the corridor outside our room there was a dirty trolly and a dirty table things on the carpet laundry bundles

no idea why the floor is invaded by housekeeping (who were lovely btw), laundry service and maintenance at 9am

- was away from main guest area & near laundry room / staff area - hence suspicion as to who was making

have been nice if public computers for the internet and laundry facilities had been available

nice bar and restaurant

that was due to covid i am sure that service would have been excellent if allowed to open, and room service was

staff were friendly, food and room service was great and felt really safe staying there as a solo female

the reception staff were very helpful and their help in accommodating a late check out was very much appreciated

room was too hot and no air con the gym is a disaster

that dogs aren't allowed in the dining room, but given that we arrived with him and paid the pet surcharge i

are a family of 4 with 2 kids of 9 and 6

reliable wifi

are a family of 4 with 2 kids of 9 and 6

spot on for the requirement of delivering my kids to uni

friendly helpful staff, lovely breakfast

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent

also next to a noisy laundry room

didn t like having my bank card taken at desk in case i had room service .

location was perfect, rooms were clean and got early check in

are tired and smell of pets

staff were great. excellent breakfast. comfortable bed.

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

peaful lication with nice restaurants and tge botanic park for kids

lack of channels on the tv, was only 1/2 adult channels, rest were kids channels even after 8pm which was really

was super helpful letting us store bikes in a spare room it was good to be placed next door to kids this doesn

quite badly as if it had been used before and just tumble dried, i would suggest changing your laundry firm

i asked for laundry services and he didn't know the price or how the service works

wifi didn't work very well

lack of supplies in room. no glasses or bar of soap.

wifi limited to rear of building

i asked about laundry

the night, with constant loud banging from some sort of system next door (perhaps a boiler/laundry

window had brown packaging on it, the t v didn't work and the continually humming noise from the laundry room

our room was above kitchen and laundry

the laundry machine noise at night in the 3rd floor

our room was in the basement next to the laundry

was pretty good, quite close to the centre, lots of cafes, several groceries' stores and a laundry place nearby

beside the laundry, no hot water, and no usb plugs in room

basement floor near laundry room

it really wasn't nice staying there specially that it was next to laundry room and hotel bins right outside

on second day when i left my laundry outside door to be exchanged, we returned to our room to find that new

breakfast in our room was excellent dinner was lovely and staff were really attentive spa area was

the breakfast and late check out

late check out is a real bonus too

and cooked breakfast staff were very friendly, nothing was too much trouble i used the spa facilities, pool,

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

gym is good, small but well equipped

stay at moxy s as they re pet friendly so great for taking the dog while i travel for work

i liked the ability to connect my phone to the tv and the good wifi provided

thing i didn't like was the fact that for some weird reason, my phone didn't connect to the hotel wifi downstairs

it was far away from a lot of laundry service places.

laundry was never picked up although it was lying in the room in the right

someone was in and out of cleaning/laundry cupboard late and through the night

bar service could have been better, but that's not a criticism

breakfast was amazing

great to find laundry facilities

shower ran hot then cold. room next to laundry so smell in hall was not great.

staff members at the reception could be a bit accurate to details as i left some items for the laundry with

early check in and free guest laundry albeit dryer needs an upgrade

laundry facility was a plus, and moderately priced

laundry like hand and bath towels were available on demand

laundry wagons left beside the lifts (level 1)

wifi code wasn't given so had to go down to reception

the bar closed early

free wifi only in public area

no laundry facilities but this is a very minor point.

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

a laundry room or a place to dry wet clothes would be nice.

i guess the maintenance time like laundry and vacuume, it was on the lobby, in rush hours

laundry - none onsite, but on street laundry available next to the gas station and cash only - min

also the laundry service is not up to standard, i gave in my laundry well before 9am as directed by the

pleasant and professional staff helpful with early check in as we were getting dressed for a

the quality of the wifi needs work

bar lounge was also very cosy and comfortable with great service once again

selected this castle hotel because the kids really wanted to stay in a castle

a guest self serve laundry would also make this great hotel even better

the same day (24 hours) laundry service should be made available.

for 318 per night one would have expected free wifi as well as a laundry service on a sunday

clean , great gym and parking

such as good food and arrived on time, nice breakfast, amazing activities gym sport after swimming available

we were beside a storage room and at 6:30 am someone was banging the laundry carts against the wall of our room

had laundry room door open at 7

bathroom ventilation air was broken, there was no refrigerator in the room and no laundry

laundry options are expensive

comfortable bed and quiet so we got a good sleep, good size tele in the room and clean bathroom, room service

body towels had a weird smell, something wrong was with the laundry

location, within walking distance to charing cross station, several restaurants, 24hr public laundry service

they had laundry service & they helped us to get a transfer at 5am to glasgow central station (we had 2 huge

we also used the laundry service which was so so easy and efficient

laundry was the only problem

no laundry slips or bags in room.

very comfortable quiet central location with luxurious rooms and excellent wifi for an international business

modern & clean hotel with attentive and friendly staff across all areas including reception, bar and restaurant

staff, good location, nice modern hotel, good wifi

great staff, decor and chilled bar area. room was great too with a really comfy bed.

5 small window overlooked hotel's bins & dirty laundry

30am on sunday morning with a laundry van right outside our window/ there was a lot of c hanging and banging

not much really, extremely over priced, hideous carpets, no ac

was loud poor nights sleep for me and my 11 year old wouldn’t recommend room 151 when you have kids

lovely quiet bar downstairs

one occupant, i was given a room prepared for two occupants, and hence when i left, the amount of laundry would

laundry service not available at hotel

the trip was ruined by a 100 laundry bill for one bag of laundry

hot chocolate, pizza & cookies on arrival in the foyer which the kids loved

from reception to the bar

beds sagged a bit in the middle. no blow dryer or laundry services.

cleaners carried dirty laundry through the eating area

better to have laundry

staff, clean & spacious room, great city views, awesome breakfast, good location, good shower, 12 o'clock checkout

location was perfect everything u need for a great day with the kids.

we re also very grateful for the laundry facilities it was convenient, affordable, and extremely helpful

the ac never worked, breakfast was cold, laundry was 12 per bag

all over it none of the shower gels etc had anything in them we were next to either boiler or laundry dry room

room service was slow (discount given and food was very good

screaming kids in the pool when i was trying to relax.

sent my dress (for a wedding the next day) to laundry services for pressing for the following morning and they

laundry service, no door between the lavatory and the bathroom, shower gel and shampoo made in

very fast laundry service

the breakfast was excellent

the gym, which is really a cupboard with some machines, and it doesn't have a treadmill, which i found

great same day laundry and really nice food

also, we had our laundry done through the hotels service

me the worst room which was on the first floor, very dark, and i guess the room was up above the laundry, it

bar staff great, restaurant had good food and again lovely staff, breakfast was limited due but

the staff were very courteous and helpful. the pool and spa was lovely to

we took advantage of the laundry service and was fab

to glasgow via the caledonian sleeper train, so we arrived early in the morning

great early check in of 2pm and late check out of midday which really makes the difference

breakfast has everything you need/ want and bar , lounge area very comfortable

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

over i spilled coffee all over my hoodie and when we reached the hotel i asked if there was any laundry places

there were plenty of good eating close by as well as a laundry and supermarket across the road

45 by a laundry van that took ages to unload etc

as above - woken early by a laundry van!

friendly staff very clean and nice rooms well equipped gym breakfast was wow

the wifi didn't really work, there was no water provided with the room

the air conditioning was very loud and the wifi (wlan) was very very slow.

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

wifi in my room was spotty.

bar was well stocked and staff were always happy to help

noise pollution woken up by laundry of the hotel both mornings at 7am

easy access to glasgow central station, friendly staff, reasonably priced food and drinks and laundry service,

wifi tended to drop out occasionally & this was quite important to us

for price this was superb as cracking breakfast thrown in also which was really nice

not a problem will 2 kids who were up then, but could be an issue for some

the bedding was clean so assumed it came straight from the laundry

no elevator. lots of stairs. no laundry service.

breakfast was amazing and you had a choice of about 8 options from a menu

slightly dated but had all extras, easy wifi

early check in time useful

loved the spacious room. very comfortable bed. excellent food both at breakfast and dinner.

quiet chilled bar and my daughter was allowed in which in glasgow it’s hard to find somewhere kids are allowed

we left our bags at reception and received a call to tell us our room was ready offering an early check in

and great breakfast

room service breakfast arrived a little cold & toast which was on the side stone cold only let down

a laundry bag was left on a saturday to be picked up the next day and when we stopped to pick it up,

enough tea/coffee & milk in the room but was immediate room service to replenish with a phone call to reception

was no kids selection on the menu

ve preferred a decent sausage for breakfast

the location of the hotel was central as i had 3 teenagers /kids aged

incredibly handy, great to have the same day laundry service.

loved the staff and self-service laundry.

had just discontinued their laundry service, which was one of the reasons we had booked, but the front staff

however at 5:15am fishers dependable laundry arrived and started banging around metal containers both into the

were rudely awakened just before 5am to the ridiculously loud banging and crashing noises from laundry vans and

there was no laundry or general food available. but their were eateries near by.

were at the back of hotel and there was a laundry pick up at 2am and we heard the vans getting loaded

no laundry facilities at hotel. terrible room set up for 3 people. so tiny!

no laundrette or laundry service

not much we didn t like but there was no where to do our laundry

oh and there was dirty laundry on the floor of my room

conflicting info for services, eg laundry phone number on form yet concierge says to drop there with laundry

same with the breakfast

room service excellent

would have been nice to have a room service option or a cafe on site other than the upscale champagne room

the laundry service was very expensive, compared to other similar hotels.

the price for doing laundry.

would have been great if the hotel have coin / self operated laundry as the next available self operated

could hear the guests kids upstairs but you can't have everything in life !

i had room service in the evening and that was first rate too

have had self wash facilities so that we could do our own laundry as we were on a long trip

early check in

staff were fantastic got an early check in and were so helpful with any requests

the gym is small but perfectly formed

lovely little gym that was spotless friendly staff

room at rear overlooing the bins - bit noisy. no mini bar, no safe and not even a laundry bag

wi fi not working did not pick up the laundry like they said they would

in the mornings you were woke up by the noise of the laundry cupboard and door being opened and shut constantly

location. 24hr service bar in lobby

wifi was not great and also struggled for a decent 4g connection

never used the wifi as 4g was strong

when we rang the kitchen blamed us - no apology until later

friendly staff great decor really comfy bed good shower and toiletries free mini bar nice breakfast restaurant

was early, could have paid for early check in, but was happy to store bags for free and have a drink in

extra for early check in and room wasn t 100% ready

lack of guest laundry as there were no laundromats nearby.

loved that it had laundry and dry cleaning services since i stayed for 12 nights

staff was very helpful with info on laundry service.

2 days for a laundry service

location is perfect and the breakfast choices are very good; wifi connection is great too

laundry service was so nice

the hotel advertises a laundry service which was, in reality not available

friendly staff lovely breakfast

bonus of breakfast and a single room for me plus drink voucher it was my mums 87 birthday going to stricktly

very friendly helpful staff even at 1am in the morning, value for money breakfast.

laundry needs giving your cloths at 9 in the morning and they will handle it at the evening

mine was next to what i am guessing is their laundry room which wasn t great but mostly was not an issue

everything about this stay was perfect and so was the 12 hour bar :)

visually attractive rooms, friendly and helpful staff, nice bar and breakfast, showers nice hot and

comfy bed, good shower and free sky and wifi

the laundry service was good

room service food was expensive and not very good

noise from street (room 501) no in room service during stay, no tea/ coffee milk etc

comfy bed tea coffee in room . room service good . warm room

the wifi connection was terrible

as we liked architectural features however room was not as advertised with no arch window or fireplace

room service available also which we didn't use

everything was very good staff gym and room was perfect

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel

i found the early check in and late check out really useful as it allowed me to tailor my stay around my travel

the laundry was the cheapest i've found in europe - 2 for a wash or dry

was also a lot of facilities out of order, such as half the living space, the toilet and the laundry room, which

there are laundry services on premises [ 5pm to 9pm daily; 2 wash 2 dryer - payment by card only ]

laundry system was a bit fiddly - you had to download an app and load money onto it as the tablet

laundry is only open from 5pm and can be long queues