pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

parking lot was lit up superbly in the evenings and quick and easy off the highway

from was a tad small. parking lot was at times cramped.

breakfast, cleanliness, the pool

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

staff and the breakfast

no wifi

pool, breakfast and gym were averagely good

the breakfast and guest laundry

no guest laundry facility on-site

pool was warm and filled with kids but they were having a great time

the pool was cloudy and cold.

doesn t offer shuttle service to and from airport.

parking was easily available to whichever floor you were staying at

we also enjoyed the bar area for an evening cocktail and the roominess of the breakfast room

the breakfast was generally a standard pre-prepared assortment of breakfast items.

the pool is amazing and my kids love it so much we will return

the snack bar was nice as well

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool water needs to be heated.

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

gym and pool out of order; room was not clean

service & parking

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

pet friendly

the breakfast. hotel employee for the sunday breakfast was awesome.

no guest laundry

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

no laundry facilities for guests on site. breakfast area was fairly small.

beds very uncomfortable . no laundry available

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

when me turned on the jacuzzi tub the jets pushed out all kids of dirt hair and god knows what else

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

beautiful inside and out. great location. good parking.

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

liked the easy parking and access

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

helpful staff, good food, free parking, excellent location

free parking

staff was great from check in to coffee/ bar

the property is clean, comfortable, and newer. plenty of parking.

there is a bar downstairs

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

amenities great,breakfast,laundry room,work out room

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

breakfast, free parking, helpful front desk staff, laundry room $1

nice to have laundry, don't usually need it, but this time we did

was over the laundry, which was in use at 7 am

not a lot of breakfast at 9:30, my fault tho for sure

would like them to give me the room with a fireplace again but they never

no coffee/keurig machine (even with a kitchenette room, which included a fridge and microwave)

small breakfast corner was

only think i could even think to suggest would be having instructions and menus for room service in the rooms

was difficult to access room service

i managed to reserve their shuttle to pick us up from the airport, which eventually arrived nearly an hour late

excellent spa facilities

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

the service at the bar was mediocre

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was closed

the bar with live music was awesome

great gym. room was good sized. hotel in walking distance to some good restaurants.

great staff - very friendly and helpful. pool and gym facilities outstanding.

wifi was relyable

did not like that the pool was not open

room service was prompt and polite free wifi

the free wifi advertised on the web site does not work. when asked the front desk answer was

i wanted the rooftop pool like the online site said

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

breakfast should of been include with cost of room. room service kind of pricey .

i have never had an issue with wifi, but on this trip, the wifi access was horrible

also offer shuttle service

made do with room service

i had to walk around piles of laundry on the floor when i left

parking lot needs to be salted& plowed a little better.

no room service

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

closed bar and restaurant due to covid-19.

free laundry facilities

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

washer and dryer (filter) cleanliness issues in the laundry room?

free guest laundry was clean and incredibly handy

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

room was also comfy and gym was pretty decent

sidewalks and parking lot needed to be shoveled and salted it was very hard to get to and from our

the pool water is warm and they have pool toys for the kids

the pool is heated but it was freezing my kids didn't even wanna get in it

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the room was next to the pool and laundry area we didn't hear any noise.

the self serve laundry room didn't wash my clothes

pool water a bit cold

had shuttles to the airport but it didn't start until 7 am

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

courtyard provides convenient parking adjacent to our accessible room

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

this hotel has two bedroom suites with a full kitchen that was perfect for our family.

we enjoyed the pool and lounge area as well

the air worked great and so did the wifi

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

room, comfortable mattresses, dove toiletries, great breakfast (loved the chobani yogurt), ample parking

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

with people hanging out in the parking lot that look like they didn t belong there

very friendly staff accommodated my late check out requests with no issue.

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

great breakfast and my kids enjoyed the pool

the pool and helpful staff.

i did use the gym, it s small, as most are, but it had all i needed

appreciated the openness to have a pet come with us

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

the rooms is also nice fit for us as it had a separate room for kids to sleep

my kids were very excited for the pool and were upset that we couldn t do any swimming due to the

the kids watches

be nice to have tv in laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

the is a laundry room and price is great

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

but she set me up downstairs so that i could watch the game on the large screen tv in the breakfast area

no room service no pool no gym as was advertised

parking free

pool was crowded with kids

i have service dogs with me and the rooms were spacious enough for my 2 dogs and my 2 kids

kitchen area was modern and living room and bedroom were spaced out.

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

and the laundry room is decent

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

room needs a good clean-up, and laundry people make sure the towels are clean

the laundry room was also messy

in which she finally gave me a laundry bag

the rooms the pool just the service was great

bar drinks are a little over priced and the menu is small

sounded like they were doing gymnastics all

a sign for the gym would be helpful, as there was none and it was located below the

were out of control kids running up and down our balcony outside our room until midnight

-room service trays laid in the hall for 2 days

parking with regards to room location is sometimes difficult.

pool, room and gym facility were clean and comfortable

the front desk staff often looked like construction workers or kitchen staff

having a complimentary laundry was really appreciated

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

love being able to do laundry while working out

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

guest laundry was much appreciated

apparently they were still in the laundry

tub didn't drain properly. prices were higher than usual because of a golf tournament

trucks took up a lot of the parking lot and parking late at night was a bit of a challenge

was noisy the first night - kids running on the floor above us

free breakfast

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool,

patio looked really nice but was not accessible from the breakfast room or the pool

we got a complimentary free drink, the pool was nice and warm and the room was perfect

lastly, the internet was somewhat slow considering the parking lot was pretty empty

parking lot, pool and elevator

the kids had a great time in the pool and picking out snacks at the snack bar

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

great options for breakfast that is included and a great pool my kids didn't want to get out of

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

the room size the vending area the laundry area

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

one laundry lady she good help

laundry and they hold your luggage for up to 24 hours after checkout which is very

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

don't have a laundry facility there

pet friendly

also gym is quite outdated and there is a weird smell in the whole

staff, location, room size, pet friendly, gas station 2 min walk. pet friendly.

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

gym with accurate scale

parking lot was almost full

were big beds were comfy the pool was just the right temperature and breakfast was

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

smelly, dirty, loud, uncomfortable bed, people hanging out in cars in the parking lot just outside our room

hotel corridors & parking lot were full of drug dealers

laundry facilities

breakfast starts from 4am, perfect!

staff from airport shuttle to front desk were friendly and helpful

room is quite small, the cross trainer in the gym is very poor quality and noisy

great location for airport travel, and has a shuttle

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

picnic area but they allow the pets to poop and pee where the grill is and my children couldn't enjoy that area

the pool was closed as they were doing renovations.

breakfast and reception were awesome above what we have gotten at other locations

friendly staff, nice room, nice clean pool area, good breakfast selection

no laundry but was able to go next door to homewood suites.

there is not laundry area in the building

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

the breakfast could be better accommodated on weekdays. cold cereal is not the only option.

staff was helpful and breakfast was so good

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

it was very nice. my kids enjoyed they self. the staff was excellent.

rooms are clean and great breakfast! staff are nice as well.

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

an excellent home style hot breakfast with fresh fruit

hot tub, breakfast , pool and cleanliness

large hotel with lots of things inside as well, gym, swimming pool and jacuzzi

breakfast

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

parking for registration.

the staff was very polite, friendly and welcoming- from the front desk to the kitchen/cafe staff to the

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

pool and hot tub were nice

the breakfast offered several options and was perfect for a traveling family

the staff was very friendly and helpful. the breakfast was good they had a good selection.

liked the options for free breakfast, pool, jacuzzi, parking, and wifi

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

gave us early check in

very clean, up to date, parking easy, and location close to food.

the pool was very chilly so we weren't able to enjoy it.

' the pool and fitness centers were open

pet fee ($35 per night) was too high entrance was hard to find (obscured by gas station)

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

you can do your laundry

it had 24 hour laundry facilities and the room was spacious

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that,

the staff was amazing, and the pool area. the whole hotel was very clean inside and out.

bathroom small and pool was cold

breakfast buffet in quality and selection

like the gym open even for one person at a time

very clean, good breakfast, large room with comfortable beds.

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

pet friendly, but

it s a very nice pet-friendly place, with a designated area for our furry friends

room was clean and quiet. pet friendly. restaurants close by. staff cordial and helpful.

the laundry room sucks

i was told the laundry had not been done

everything excluding the wifi

first room we had smelled like bar room beer smell

it was really the pits, dirty, no wifi as advertised, didn't dare eat the free breakfast, had to check the bed

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

the dryers in the laundry room took several cycles to dry a small load of laundry

i like the fact there's a free laundry service

laundry for free bc the hotel owned by rit and students live in it.

really appreciated the laundry, and breakfast was good

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

had a room next to ice machine, laundry and elevator

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

the ice machines and half the laundry machines said out of order

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

great location sharing parking lot with good mexican restaurant with great food

the breakfast. not much which was healthy or low calorie.

staff, room was clean and cozy, pet friendly

pool, mattress, breakfast were all excellent

temp of pool .... too cold

a great time in the pool and hot tub grandkids slept great sure enjoyed the fridge and microwave in our room

pool water didn't seem clear which stopped us from using it for fear of bacteria, others were using

were some noisier trucks that would come into the parking lot late night/early morning that we could hear from

breakfast was good and just enough

continental breakfast was great

cozy pet friendly

gym was not useable

clean, fresh, tasty, quite, parking