and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

breakfast was great!

good selection at breakfast. wifi worked well. reasonable rates.

hotel was in an excellent location, easy to find, lots of parking

clean rooms, fair price, very good breakfast.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the pool was not open which was somewhat important in our choice of this facility, but heh, things

the breakfast offered several options and was perfect for a traveling family

parking was free and had a microwave

the pool and hot tub were amazing! the place was very quiet and clean!

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

clean, friendly staff, price, amazing breakfast, everything!!

we had asked for late check out when booking on line

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

first floor entrance off the parking lot near the elevators closest to my room was accessible without a key card

convenient location and pet friendly. good breakfast and very comfortable bed.

it's pet friendly. location was right where i wanted it.

hot tub, breakfast , pool and cleanliness

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

clean , comfortable and a great breakfast in the morning

kids loved the pool

i had to walk around piles of laundry on the floor when i left

parking lot needs to be salted& plowed a little better.

there was an ice machine on every floor parking was great

fitness center and pool were top quality

also appreciated the complementary bottled water and chocolates for guests

pool, mattress, breakfast were all excellent

pool could ve used a cleaning.

sure enjoyed the fridge and microwave in our room lots of hot water in our very nice bathroom breakfast was

best breakfast i had on this road trip

pool and hot tub

facilities, comfortable, easy parking and access, great workers on sign in and sign out, quiet

were no trays to take breakfast back to the room

there's gym and no pool

gym was nice

parking lot, inside, staff, our room all pleasant

there is no pool, which was disappointing for my kids

lovely bar area.

spa is the best in the area

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

excellent spa facilities

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

connecting to wifi required joining hilton honours. for our short stay we didn t!

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

limited parking

if you arrive late parking was limited

clean, pool, outdoor seating area! mini bar at front desk

the room and the pool

pool

pool more than compensated for this missing piece of exercise equipment

pool was great for the kids and the fire pit

self-service laundry and a small fitness center available

amenities great,breakfast,laundry room,work out room

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

was over the laundry, which was in use at 7 am

they had a laundry room which we need

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

the staff was friendly, the room was comfortable and the kitchen had everything we needed.

breakfast was good

pool was way too cold

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

the cost to was clothes and didn't have change machine to get coins to use for laundry

the laundry room is also shut down

and the laundry room is decent

parking with regards to room location is sometimes difficult.

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

tournament that weekend made first night s sleep difficult with kids running and yelling the hall and balcony

the bar staff. we ate there. didnt have good customer service experience

that s the whole reason i took my kids there

free laundry was really nice as well, especially with 3 kids

free laundry

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

love being able to do laundry while working out

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the gym was closed due to covid!

good breakfast

that it was pet friendly

picnic area but they allow the pets to poop and pee where the grill is and my children couldn't enjoy that area

there is not laundry area in the building

no laundry but was able to go next door to homewood suites.

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

room was huge had dining table couch pool was very nice

breakfast is so welcoming every morning such a kind person

apparently they were still in the laundry

guest laundry was much appreciated

parking was limited. i arrived late at night and had to wait for some time to get parking.

the only thing is that you have to pay for parking as it is not included with tour stay

the comfy beds, the parking ,

great options for breakfast that is included and a great pool my kids didn't want to get out of

great options for breakfast that is included and a great pool my kids didn't want to get out of

night and saturday night was very crowded with many little kids playing field hockey in the halls

can't open window on room. a pet peeve of mine.

great options for breakfast that is included and a great pool my kids didn't want to get out of

the hotel is having free breakfast. the fitness area and swimming pool are also available.

times for work i am a nurse traveler to rochester area i love the location to the hospital the parking available

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

it was clean and nice. the staff was great. the free bar was the best!

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

you can do your laundry

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

breakfast was good room was on the large truck side and very little if any noise or sound from

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

it s a very nice pet-friendly place, with a designated area for our furry friends

acceptable; has all the things i needed to feel comfortable, microwave, mini-cooler, wifi, safe and cable tv

they are pet friendly

the laundry room sucks

i was told the laundry had not been done

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

first room we had smelled like bar room beer smell

haven't tried wifi

only need to put a sign that, in front of the two chargers, parking is only allowed for vehicles when charging

the only thing was that not enough dry towels in the pool area

the pool and gym hours were great-7 am-11pm

husband and i are early risers so the breakfast times were fine for us

the pool and gym hours were great-7 am-11pm

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

laundry for free bc the hotel owned by rit and students live in it.

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

i had to take my towels from the room to use in the pool area, and i had to pay to wash and dry my towels in

sidewalks and parking lot needed to be shoveled and salted it was very hard to get to and from our

they let their kids run up and down the halls and make noise and think nothing of it

there is a breakfast every morning and an indoor heated pool

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

the lobby, bar, rooms, starbucks coffee, the pool

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

the pool and hot tub were well needed, the beds were great as was the staff

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

the ice machines and half the laundry machines said out of order

had a room next to ice machine, laundry and elevator

they always had a sign saying they were in the laundry room (again, not that many people were there)

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

the pool and fitness room.

free parking&easy access

staff was amazing, clean, quiet nice bar downstairs

the location was great (a quick drive or a walk to the university of rochester campus) and parking was easy

we had a beautiful view of the lake and the pool

the kids had a blast in the hot tub/pool

even on a rainy day, there was a ton of games to play in the library bar and enjoy a delicious cocktail

the common areas, restaurants, pool, grounds, and views of the lake were all breathtakingly beautiful

pool was fun for the whole family, very special to be in the pool on the lake

we ordered room service and the food was good

beautiful inside and out. great location. good parking.

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking

would have been perfect if they offered room service

plenty of parking for my rental car

hotel was very fancy but still allowed pets

beautiful grounds with a lovely pool and outdoor cabana bar

the gym was clean

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

like everywhere these days they lacked experienced wait staff in the bar / restaurant

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

otherwise, great location, convenient parking, unique experience

no pool. but that wasn t a big deal.

when me turned on the jacuzzi tub the jets pushed out all kids of dirt hair and god knows what else

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

laundry bag missing from room but front desk gave us one. very minor issue.

due to covid, breakfast limited to yogurt- grab and go

it was another guest whose children were very disruptive in the pool

also liked the free breakfast buffet

clean comfortable hotel with convenient parking and friendly staff.

staff was great from check in to coffee/ bar

clean, comfortable, free parking.

free parking

modern, comfy bed, bar in lobby

laundry can be done on site, which is amazing and free

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free laundry facilities

very wide and clean room and nice breakfast. free self-laundry service available.

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

the beautiful interior of this old building and the bar area was also very nice

downstairs restaurant and bar bonus

in-hotel bar was closed on sunday night.

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

fireplace and soaking tub wear very nice touches

small gym, no slipper in bathroom, no one told me about a business center

wifi was a bit slow and spotty

we had no pillows or bedding for the kids

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

another question about an ingredient she started yelling to the point we had to take our young kids and leave

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was a bit too cold

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

was a truly memorable stay, thanks to the exceptional service i enjoyed breakfast at the hotel the food was

600 channels on the tv and good wifi

a paved parking lot would help

parking lot was sloped and slick for cars

laundry facilities

the shuttle started promptly at 4am

staff were friendly and the continental breakfast was very yummy

w had to leave at 4am and they brought out some cold food items for us for breakfast

closeness to airport. great breakfast offered at early hours. shuttle was right on time

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

laundry facilities on site

had a over priced vending machine and laundry on sight

one laundry lady she good help

laundry and they hold your luggage for up to 24 hours after checkout which is very

they have on sight laundry washing and drying

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

there was a smell in the hall when you went to the laundry room

the rooms were full of roaches, bed bugs on the bed, sticky floors, smoking room even though we booked a non

trash all over parking lot

the hotel was pleasantly empty: easy parking, quiet stay

the pool is nice (even though we didn't use it because we were already in town for a swim meet)

needed a night out of the house and the kids really wanted to swim

we were able to book a pool slot and the kids had a wonderful time

pool closed on second day of stay for maintenance

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

we loved that there was a pool

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just

great sleeping accomadations. free breakfast was terrific! pool was clean and quiet.

cleanliness, comfort, helpful staff ,parking overall above par

pet fee was outrageous $100

they have breakfast by the way

there is available parking

breakfast. no one from staff brings another food. no one cares about you

the breakfast and guest laundry

no guest laundry facility on-site

nice room, good breakfast , good location

very clean facilities, comfortable bed, nice breakfast area and an outdoor area with a fire pit!

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

no laundry facilities for guests on site. breakfast area was fairly small.

beds very uncomfortable . no laundry available

no guest laundry

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

awesome breakfast

parking lot too crowded other side

excellent stay! the breakfast is great.

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

pet-friendly, too

didn t eat breakfast

very comfortable and good breakfast

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

the pool, board games and hot chocolate were loved by the kids and the staff went out of their way to

gym with accurate scale

spacious suites with kitchen are a nice touch

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

the pool area is not the same you see on the website

noises let kids run up and down halls on multiple floors sounded so loud

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

good parking and easy to find.

breakfast in the morning was very good

the gym was very small, was a bit on the pricey side for the time period and compared to airbnb

wifi strength was very poor and intermittent - even when connected, devices would drop out for no

parking free

they dealt with my crazy kids great

packed up the kids got ready to move only to find out the fridge in the other room was doing the same thing

love the pool area,

was spacious, pillows comfy, well supplied kitchen and hot showers

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

rooms, pool, mini golf course on turf and the complementary bfast had plenty of

hotel, vagrants frequented the parking lot

a different menu everyday for breakfast

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

clean and newly renovated plus breakfast included

excellent lobby buffet breakfast.

hidden pet fee

the customer service is outstanding from the front desk to the lady in the breakfast area

had larger vehicle parking at rear of property. multiple machines in laundry room.

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the is a laundry room and price is great

i asked if i could have an extra blanket and was told no it's laundry day

be nice to have tv in laundry room

in which she finally gave me a laundry bag

they allowed an early check in, very accommodating

helpful room service staff

location to highway and shopping. free parking on-site. pleasant staff.

wifi very poor, could not make any calls and tv keep dropping signal, made my girls 15 the bday