pool, mattress, breakfast were all excellent

hot breakfast! wifi! pool! roomy rooms! cleanliness!

were some noisier trucks that would come into the parking lot late night/early morning that we could hear from

and bathroom, especially was dirty, ac hardly worked, no parking available getting in late, hallway was dirty

breakfast was good but putting the plates in the middle of the line vs

easy parking.

there's gym and no pool

wifi wasn't working for us.

specious room. elevator. free parking

continental breakfast was great

another sign that if you choose early check in or out, the hotel will charge you by the hour

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool

even the parking lot was neat and tidy

staff, very clean, price was reasonable, 2-queen room was spacious, breakfast service was great, overall very

were told at check in that there was a $35 or so fee for having a pet

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the continental breakfast was a good addition to our stay it makes my kids happy

wifi worked, cable tv worked, room was comfortable

the parking lot was a good size

wonderful free breakfast. updated and clean throughout.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the apartment is noisy, ask for a room far from the kitchen otherwise you will hear everything when

a comment, we were not sure about pet policy at this location, we have a small dog and we were unsure about

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

the laundry room had no locks

kids loved the pool

pool/hottub

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast very good and the pool and jacuzzi provided much needed relaxation

gym looked pretty nice too

there was trash outside the door to the parking lot

was wonderfully warm, the suite was spacious and clean and we love having the fridge and full kitchen

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

they always had a sign saying they were in the laundry room (again, not that many people were there)

had a room next to ice machine, laundry and elevator

really appreciated the laundry, and breakfast was good

the ice machines and half the laundry machines said out of order

parking was not user friendly, building access doors were inappropriate, no small coffee table in

and drinks, lunch at the sand bar, and dinner at nolan s which is just at the entrance of the parking lot

the sand bar food was mediocre.

pool and outdoor tub a little small

cozy facilities like library bar and other rooms

laundry bag missing from room but front desk gave us one. very minor issue.

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

parking lot was full.

breakfast was good

also liked the free breakfast buffet

location on lake, bar outside, fire pit

the location, the view, the rooms, the bar staff were personable, friendly, and helpful!

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged

the gym was clean

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

i had to walk around piles of laundry on the floor when i left

closed bar and restaurant due to covid-19.

enjoyed the spa and pool area

the staff. the location. the pool.

wifi kept dropping which was frustrating as you had to sign in again

difficulty connecting to wifi, no chairs in our room-had to sit on bed to watch tv, eat.

they could have had more choices for the free breakfast

couldn't get the wifi to work.

good breakfast friendly staff

parking in the back

there is no pool, which was disappointing for my kids

location, free parking, bar and restaurant were great

spa is the best in the area

excellent spa facilities

at the hotel there was again no information in the room concerning spa facilities nor meal times

the pool is amazing and my kids love it so much we will return

breakfast was nice and the atmosphere was cheerful

did not use pool this visit

parking was easily available to whichever floor you were staying at

pool and hot tub

pool was great for the kids and the fire pit

pool

pool water needs to be heated.

pool more than compensated for this missing piece of exercise equipment

had kids knocking on my door first 2 hours

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

breakfast, free parking, helpful front desk staff, laundry room $1

nice to have laundry, don't usually need it, but this time we did

they had a laundry room which we need

only one laundry machine

no laundry facilities on property

it was old. i booked it for the dining room and bar and they were closed

d right off of a bar and dining area

don't advertise that you have a bar and restaurant if you don't

breakfast bar was very nice. waffle bar, fresh orange juice.

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

location good didn't eat breakfast

kitchen, living room and vanity area needed brighter lighting

hotel pool was cold despite being advertised as heated

room needs a good clean-up, and laundry people make sure the towels are clean

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

and the laundry room is decent

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the cost to was clothes and didn't have change machine to get coins to use for laundry

the food offered in room service is not that good.

the bar staff. we ate there. didnt have good customer service experience

wifi never worked during my 2 night, $350 stay

were out of control kids running up and down our balcony outside our room until midnight

got a little loud in the atrium the first evening, first w the kids at the pool yelling then with a huge group

free laundry

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

a pool, gym, laundry & seating areas, parking

having a complimentary laundry was really appreciated

apparently they were still in the laundry

guest laundry was much appreciated

friendly staff and very comfortable beds! good variety of breakfast items and tasty beverages.

excellent breakfast, nice rooms

was noisy the first night - kids running on the floor above us

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

clean, nice breakfast, lobby very relaxing, room, suite very comfortable

it has a gym and a swimming pool the kids will like

no pool for the kids, no breakfast.

the pool was closed:(

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

there is not laundry area in the building

no laundry but was able to go next door to homewood suites.

staff was helpful and breakfast was so good

high pet fee. breakfast was very very limited.

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no

the gym was nice and clean

great options for breakfast that is included and a great pool my kids didn't want to get out of

nice hotel staff, especially the black lady who was working in the kitchen during the breakfast was awesome

parents let there kids stay in rooms alone, so there were a lot of kids running up and down the halls, knocking

the breakfast was very good with plenty of fresh options

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

we stayed on a sunday night and the bar was closed which was disappointing.

nice breakfast in morning

hotel bar and restaurant. easy access to main hwy.

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

there was no detergent available for the laundry, and the vending machines were always broken

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

you can do your laundry

it had 24 hour laundry facilities and the room was spacious

no breakfast, but coffee and water machine was available for use

the self serve laundry room didn't wash my clothes

the room was next to the pool and laundry area we didn't hear any noise.

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

i only ended up taking one picture because the kids thought i was exaggerating then in the morning when it was

free wifi, and animals accepted free of charge. the location as well

tim hortons in the same parking lot

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

room was also comfy and gym was pretty decent

the pool water is warm and they have pool toys for the kids

there is a breakfast every morning and an indoor heated pool

pool breakfast gym location

i was told the laundry had not been done

the laundry room sucks

tv/wifi didn't work right

it was really the pits, dirty, no wifi as advertised, didn't dare eat the free breakfast, had to check the bed

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

bed was comfortable, breakfast was great,staff was friendly and helpful.

no towels were available, pool was booked so kids could not enjoy stay

the gym was much smaller than expected

my kids who swim in farm ponds wouldn't swim it

my kids who swim in farm ponds wouldn't swim it

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

i like the fact there's a free laundry service

laundry was free, they have a restaurant inside and the pet fee

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

the dryers in the laundry room took several cycles to dry a small load of laundry

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

the lobby, bar, rooms, starbucks coffee, the pool

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

parking was easy and free

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

attatched with a great bar- friendly staff- clean high quality energy, beautiful fire pit and gym area

restaurant and pool on premises great for small children.

shuttle service to strong mem hosp

the hotel is very secured with a nice swimming pool and a gym

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

helpful staff, good food, free parking, excellent location

lovely rooms and outdoor bar area

from the valet parking to the wonderful food at the restaurant (breakfast and dinner) and the comfortable room

we ordered omlettes for room service and they came fast and were delicious

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

on-site parking was full when we returned from dinner so we had to park across the street at the museum

the lovely space and kitchen to get your cooking on the hot tub to relax ud83dudc95

when me turned on the jacuzzi tub the jets pushed out all kids of dirt hair and god knows what else

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

nice room convenient parking and the staff was fine

breakfast was hit or miss.

honored my request for handicap room. good parking easy accessibility. staff was very friendly

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

no guest laundry facility on-site

the breakfast and guest laundry

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

very clean and late check out when needed.

felt updated and spacious, staff was very nice and gave us early check in

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

clean, comfortable, free parking.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

clean comfortable hotel with convenient parking and friendly staff.

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

the pool water was a little cold and the floor in the pool room was kinda slimy.

free breakfast cleanliness early check in

the wifi barely worked. the breakfast was bad. the pool was not heated and very cold.

complement of modern conveniences seamlessly integrated with old fashioned features such as the fireplace, the

continental breakfast was sparse.

not a lot of breakfast at 9:30, my fault tho for sure

couldnt get room service late at night

the only issue was fireplace not staying lit

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

the breakfast was great each morning. they had free laundry service on site.

very wide and clean room and nice breakfast. free self-laundry service available.

free guest laundry was clean and incredibly handy

breakfast

that it accepted pets

we called for room service and they were very prompt

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

my kids barely got any sleep

pool was closed

we even used the pool

the bar with live music was awesome

great staff - very friendly and helpful. pool and gym facilities outstanding.

it was due to covid, it was still disappointing that there was no restaurant or bar open

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

a big parking and location

there is available parking

the wifi was great and i was able to work on projects after returning back to the hotel

cleanliness, comfort, helpful staff ,parking overall above par

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

laundry facilities

w had to leave at 4am and they brought out some cold food items for us for breakfast

closeness to airport. great breakfast offered at early hours. shuttle was right on time

breakfast starts from 4am, perfect!

my kids were sad there was no pool, but it wasn't a big deal.

beds very uncomfortable . no laundry available

no laundry facility in it.

no laundry facilities for guests on site. breakfast area was fairly small.

no guest laundry

not happy no guess laundry and the prices to high small rooms

laundry facilities on site

one laundry lady she good help

the room size the vending area the laundry area

they do have vending machine and a laundry site able for use

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

was large, bed very comfortable, tv very good, pet friendly at no extra charge, breakfast was adequate

room smelled of gym socks, smoke, and musty

great staff good location. clean large rooms. pet friendly.

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

the lady filling breakfast was rude

indoor poolud83dudc4d

space with ability to draw the curtain, after a week staying in a cramped nyc hotel room with 3 kids

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

dark parking lot

service was great. staff was great. facility was great. parking was easy.

we were on the first floor near the parking lot

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the pool area is not the same you see on the website

no room service no pool no gym as was advertised

the pool and the hot tub.

people that was over use was fighting in going at it to like 4 in the morning in it woke my kids up out there

room was large and well stocked with kitchen supplies

i love the two bedroom suites, the large living area and kitchen

complimentary parking, good breakfast, location close to plenty of restaurants and not far from downtown and

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

parking was limited due to snow. very slow elevator. issue with cable box.

that i was very comfortable and my kids loved it

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

parking near our patio door.

there was more parking in front of building but overall there was enough using the side and back

the pool and helpful staff.

the hot tub and pool were great

i asked if i could have an extra blanket and was told no it's laundry day

the is a laundry room and price is great

be nice to have tv in laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

in which she finally gave me a laundry bag

pool

a sign for the gym would be helpful, as there was none and it was located below the

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed

not enough handicap parking