everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

small gym, no slipper in bathroom, no one told me about a business center

not a real space for a dining restaurant. a very low key gym. no spa.

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

wifi kept kicking me off

pool was a bit too cold

great staff - very friendly and helpful. pool and gym facilities outstanding.

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

i asked for room service 3 times

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

restaurants and jazz bar excellent

i was surprised that there was no breakfast included.

would ve liked a mini bar and a jet tub but those are minor things.

in-hotel bar was closed on sunday night.

it was centrally located, had onsite free parking in the mid of downtown (my favorite location close to spot

it was clean and beautiful and the staff were amazing! loved the bar area!

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

there is a bar downstairs

staff was great from check in to coffee/ bar

clean, comfortable, free parking.

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

free laundry facilities

the breakfast was great each morning. they had free laundry service on site.

laundry can be done on site, which is amazing and free

wifi sucked!!!!!!

clean, staff was rude especially the room service cleaning staff and bar staff, the lobby stinks bad of marijuana

best of all the rooftop bar (hatties) with *amazing* sunset view over rochester

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

plenty of parking for my rental car

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

the rooms/lofts were spacious, high ceilings, kitchen, etc

there was a glitch with room service and our order was not received/delivered

is open to the loft which is open to the main room, which was fine for our family (2 adults / 2 kids), but you

one laundry lady she good help

the room size the vending area the laundry area

they do have vending machine and a laundry site able for use

had a over priced vending machine and laundry on sight

laundry facilities on site

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

smelly, dirty, loud, uncomfortable bed, people hanging out in cars in the parking lot just outside our room

wifi did not work, toilet leaked

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

loved the clean room and bathroom with clean towels, the polite and friendly staff, the pool and especially the

great hotel clean and well presented friendly staff dog friendly! great location easy parking

the location was great (a quick drive or a walk to the university of rochester campus) and parking was easy

rachel and sydney at the bar were great

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

don't have a laundry facility there

they charged my card for the pet fee and my dog never left the cage.

the wifi password that was written was wrong. it didn t work.

the property advertised free access to the gym however it was not available to use

laundry facilities

staff from airport shuttle to front desk were friendly and helpful

staff were friendly and the continental breakfast was very yummy

the shuttle arrived on time at 4:30am and we were also able to leave our vehicle at the hotel while we

closeness to airport. great breakfast offered at early hours. shuttle was right on time

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

the room was very big and had a beautiful kitchen.

breakfast could have few more items.

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the breakfast is so good

2 adults and 3 kids

very clean , kids loved the pool ! quite .

didn't like the kids(pre-teens) out in the hallway across from our room banging on the door and wall late at

pool water a bit cold

easy for on-site parking

it was tucked away in a parking lot. not terrible but not as visible as most hotels.

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

bigger pool towels but was fine

beds very uncomfortable . no laundry available

not happy no guess laundry and the prices to high small rooms

no guest laundry

no laundry facilities for guests on site. breakfast area was fairly small.

no laundry facility in it.

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

the self serve laundry room didn't wash my clothes

location, price, breakfast included, parking. staff was friendly.

service & parking

no hot breakfast served. no use of pool

there was no need to go to the ihop right across the parking lot

pet friendly, handicap friendly, very clean, good breakfast

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

parking lot wasn t plowed

wifi did not connect with my phone. the staff did not offer any assistance.

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

breakfast good

the cable, phone and wifi didn t work at all

it was clean and comfortable with plenty of parking available

clean, helpful staff, good breakfast.

pool, room size, kitchen, cool ac! very clean and no smells.

parking free

late check out

breakfast was great and it was quite and my kids enjoyed playing with other families at the

they dealt with my crazy kids great

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

pool was enjoyed by my kids but the chemicals might have been a bit off, not super clear.

my kids are really picky but they loved the soups

my kids and i went there to spend a night away from home where they could swim

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

the pool, the breakfast and the room.

parking near main entrance

hotel is pet friendly yet very clean, provides ample parking, pleasant staff and free breakfast

enjoyed the breakfast the pool had a lot of kids so we couldn t enjoy the hot tub even though it was after

had larger vehicle parking at rear of property. multiple machines in laundry room.

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

be nice to have tv in laundry room

the is a laundry room and price is great

in which she finally gave me a laundry bag

the parking in the back is very convenient and the door is right near the elevators so you don't walk

free breakfast need to be offered. because family with kids needs that.

went swimming after supper and kids were in there one of the moms was a little rude to us

there were also issues with kids on the 6th

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

turn on, one of the lamps didn't work, and the website needs to be updated that there isn't room

times for work i am a nurse traveler to rochester area i love the location to the hospital the parking available

i enjoyed the decor, the lobby and bar area were spacious and well appointed

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

apparently they were still in the laundry

guest laundry was much appreciated

breakfast was well stocked and lots of variety

the location is in a sea of parking lots

a young lady ran down 2 flights of stairs when she sat my hotel cart tip over in the parking lot she got a

free laundry was really nice as well, especially with 3 kids

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

a pool, gym, laundry & seating areas, parking

love being able to do laundry while working out

having a complimentary laundry was really appreciated

the breakfast was great plus the gym and swimming pool were excellent.

times it seemed as though they had difficulty in keeping up with eliminating waste in the breakfast and coffee

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it

appearance and setting were better than most hotels in the area; room was quiet and private; parking was adequate

plenty of parking

-gym was closed for construction

the location was great. the bar was great. the accommodations were fantastic. had a great time.

the indoor pool

the front desk staff often looked like construction workers or kitchen staff

absolutely loved the bar staff

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

this hotel has two bedroom suites with a full kitchen that was perfect for our family.

really nice and cleaned and the breakfast was really good

as clean with kitchen appliances ie stove was attrociuos, oven evenworst

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

and the laundry room is decent

the laundry room was also messy

the laundry room is also shut down

the cost to was clothes and didn't have change machine to get coins to use for laundry

amenities great,breakfast,laundry room,work out room

they had a laundry room which we need

nice to have laundry, don't usually need it, but this time we did

was over the laundry, which was in use at 7 am

self-service laundry and a small fitness center available

no laundry but was able to go next door to homewood suites.

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

there is not laundry area in the building

the pool and the breakfast

my kids enjoyed swimming in pool and working out in gym during their down time

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the breakfast each morning was nice with plenty of items for all

the kids ran the hallways all night long

no pool for the kids, no breakfast.

coffee machine in room did not work , gym treadmill unstable and squeaks at higher speeds

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

you can do your laundry

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

love this hotel, i stay at it every time i go to rochester to visit my daughter's family, breakfast is good,

the pool and gym hours were great-7 am-11pm

no towels were available, pool was booked so kids could not enjoy stay

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

the pool was a bit small only 4 feet deep.

the breakfast was wonderful-juice, coffee, tea, oatmeal, cold cereal, fresh fruit, two egg dishes,

had no breakfast bar or coffee included

clean, pool, outdoor seating area! mini bar at front desk

pool more than compensated for this missing piece of exercise equipment

had kids knocking on my door first 2 hours

pool was great for the kids and the fire pit

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

i only ended up taking one picture because the kids thought i was exaggerating then in the morning when it was

good staff. good location. a lot of parking space

parking location

the laundry room sucks

i was told the laundry had not been done

it was really the pits, dirty, no wifi as advertised, didn't dare eat the free breakfast, had to check the bed

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

dark parking lot

convenient location. rooms well-designed, good conveniences. plenty of parking.

wifi worked well

excellent spa

free valet parking

the service at the bar was mediocre

staff is great, parking is plentiful and

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

the breakfast was fantastic and staff and location was great

pool and hot tub

excellent breakfast the next day

the snack bar was nice as well

parking

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

the dryers in the laundry room took several cycles to dry a small load of laundry

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

the night of the wake, we all gathered in your breakfast area to eat

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

parking lot was lit up superbly in the evenings and quick and easy off the highway

i always found the breakfast enough for me,and the area always neat and clean.

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

no laundry bag

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just

sink plugged, wifi not working, breakfast had a boiled egg explode when cut into, spraying hot egg particles

wifi signal not the strongest

no guest laundry facility on-site

the breakfast and guest laundry

we loved the pool and hot tub breakfast was amazing

seems that the pool area and pool wasn't very clean

pool was great, staff, and breakfast

i had to walk around piles of laundry on the floor when i left

the kids enjoyed the pool

the pool was nice but freezing cold

wifi very problematic

was useless, wrong room provided, room services that was paid for were not provided nor a refund issued

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

parking lot directions confusing

the facilities need updating - no microwave or fridge in the room, the kitchen microwave is tiny

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast and the coffee were very good as well

pool was closed only reason why we booked. kids were talking and got a noise complaint on us.

the pool was nice, and the breakfast was good

location. free breakfast, internet and parking.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

gym was closed. breakfast was take out

handicap parking spaces are not by the entrance where they should be

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

great location, easy parking, decent breakfast

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

pool was cloudy and hot tub not open

wifi was difficult to connect i do not like plastic to eat from a bar is missing

quiet, hiking trails, lots of nature, great parking lot and well lit

parking lot was slippery.

the wifi worked well

breakfast was fabulous

laundry on site made things easier as well

she loves the pool and hot tub as well as the breakfast in the morning

the pool and gym amenities were great too

the pool and gym amenities were great too

easy check-in and parking, room was good