the pool is amazing and my kids love it so much we will return

the breakfast was fantastic and staff and location was great

good parking, excellent, spacious room and bathroom

limited parking

the breakfast room was the largest and most comfortable that we had ever been in

pool was great for the kids and the fire pit

had kids knocking on my door first 2 hours

had no breakfast bar or coffee included

pool was great for the kids and the fire pit

had kids knocking on my door first 2 hours

breakfast, cleanliness, the pool

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

breakfast was hit or miss.

ps: a couple of electric car chargers in the parking lot would be nice, would have used one if it were there

no guest laundry facility on-site

the breakfast and guest laundry

wish the pool would stay opened a little later , and although the breakfast was good it would be nice if it

was competent and friendly; amenities were great, parking was ample, breakfast was delicious

lighting next to kitchen.

staff is great, parking is plentiful and

there is no pool, which was disappointing for my kids

free valet parking

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

the service at the bar was mediocre

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

was put in the room as far away from the handicap parking as possible

staff and the breakfast

the breakfast in the morning was delicious

i had to walk around piles of laundry on the floor when i left

wifi very problematic

no room service

the kids enjoyed the pool

the indoor pool

amenities great,breakfast,laundry room,work out room

self-service laundry and a small fitness center available

they had a laundry room which we need

only one laundry machine

breakfast, free parking, helpful front desk staff, laundry room $1

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

large sitting area and kitchen

no pool. but that wasn t a big deal.

otherwise, great location, convenient parking, unique experience

was great, parking was so easy

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

top bar beautuful with great outdoor fire pit and best views of the city but small

is somewhat at the mercy of the fancy restaurant and limited room service

the wifi was spotty at best.

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

free shuttle to our event

there is a bar downstairs

fast easy early check in.

staff was great from check in to coffee/ bar

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

they have breakfast by the way

free breakfast was great

cleanliness, comfort, helpful staff ,parking overall above par

breakfast super friendly staff

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the laundry room had no locks

room was booked for 2 adults and 2 kids, but only 3 big towels were provided in the room, and only 1 small bottle

tub and pool water are the clearest i

no guest laundry

no laundry facilities for guests on site. breakfast area was fairly small.

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

beds very uncomfortable . no laundry available

restaurants and jazz bar excellent

furnace/thermostat in our room didn t kick on and fireplace was only for show

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

no coffee/keurig machine (even with a kitchenette room, which included a fridge and microwave)

small breakfast corner was

i asked for room service 3 times

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

great staff - very friendly and helpful. pool and gym facilities outstanding.

the bar with live music was awesome

pool was a bit too cold

the free wifi advertised on the web site does not work. when asked the front desk answer was

breakfast was great. i also used the fitness center.

breakfast was good and i enjoyed a lot ,stay was comfortable

clean had parking ramp that connected to the hotel the restaurant they had connected had great room

bar and restaurant areas had a great atmosphere

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

hotel pool was cold despite being advertised as heated

also the kitchen floor felt sticky when walked on

staff was super nice. pool was clean. breakfast was good. great stay for an affordable price.

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

plenty of parking lot lighting

large hotel with lots of things inside as well, gym, swimming pool and jacuzzi

breakfast was amazing, beds soft, clean, easy check in and out

convenient location and pet friendly. good breakfast and very comfortable bed.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the breakfast was adequate and there's a laundry room which was handy.

the staff was very friendly and i liked the on-site laundry.

breakfast included more than i expected. including fresh made pancakes

nice motel. easy parking, very clean. good breakfast and friendly staff

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

liked the options for free breakfast, pool, jacuzzi, parking, and wifi

manager was very helpful and the pool hvac had broken just prior to our arrival

hotel is hosting a school bus full of drunk women that are screaming down the hallways and in the parking lot

the staff was very friendly and helpful. the breakfast was good they had a good selection.

everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

the pool was very chilly so we weren't able to enjoy it.

i was at a golf tournament + turned off my phone for the time that we were at the course

the wifi worked well

' the pool and fitness centers were open

gym equipment

the laundry room is also shut down

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

and the laundry room is decent

room needs a good clean-up, and laundry people make sure the towels are clean

the cost to was clothes and didn't have change machine to get coins to use for laundry

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

wifi was spotty and unreliable

i have never had an issue with wifi, but on this trip, the wifi access was horrible

parking was also convenient

rachel and sydney at the bar were great

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the pool is heated but it was freezing my kids didn't even wanna get in it

very clean , kids loved the pool ! quite .

check in excellent, breakfast excellent.friendly personal.

sidewalks and parking lot needed to be shoveled and salted it was very hard to get to and from our

the indoor pool

there were kids in the atrium area playing floor hockey and being extremely loud.

-room service trays laid in the hall for 2 days

the pool is lovely

people tracking water from the pool makes the floor very slippery

the room was next to the pool and laundry area we didn't hear any noise.

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

nice pool

bigger pool towels but was fine

easy for on-site parking

pool water a bit cold

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

free laundry

love being able to do laundry while working out

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

a pool, gym, laundry & seating areas, parking

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

apparently they were still in the laundry

guest laundry was much appreciated

computer systems of reception were not working , then an old gentleman started saying that can kids be quite,

parking. too many construction vehicles taking up parking spots.

bed were comfortable, love the convience of the microwave and refrigerator, and free parking on

hotel pool was chilly

nice breakfast in morning

we stayed on a sunday night and the bar was closed which was disappointing.

some furnitures are outdated plus gym need for equipments

hot tub and that no one answered room service or the restaurant didnt pick up either

machines on site so i had to go back upstairs grab my keys and leave even though me and my kids just wanted to

can't open window on room. a pet peeve of mine.

kids (

plenty of parking

convenient parking

free guest laundry was clean and incredibly handy

very wide and clean room and nice breakfast. free self-laundry service available.

laundry machine broke for a while.

free laundry facilities

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the breakfast was good.

clean, nice breakfast, lobby very relaxing, room, suite very comfortable

ambience and breakfast are awesome

even in the gym equipment was not working

there is not laundry area in the building

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

no laundry but was able to go next door to homewood suites.

also was truly pet friendly , never felt i was a burden for having 2 dogs stay in

friendly staff and great breakfast.

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

had a over priced vending machine and laundry on sight

laundry and they hold your luggage for up to 24 hours after checkout which is very

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

the room size the vending area the laundry area

laundry facilities on site

laundry facilities

the shuttle started promptly at 4am

room is quite small, the cross trainer in the gym is very poor quality and noisy

comfortable, free shuttle

w had to leave at 4am and they brought out some cold food items for us for breakfast

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

it was supposed to to be a smoking room yet there were no ashtrays to be found, which meant we had to use one

i slept in my car in a walmart parking lot

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

really appreciated the laundry, and breakfast was good

the ice machines and half the laundry machines said out of order

the hotel laundry was easy to use and the hotel has supplies you can purchase to use

they always had a sign saying they were in the laundry room (again, not that many people were there)

you can do your laundry

it had 24 hour laundry facilities and the room was spacious

there was no detergent available for the laundry, and the vending machines were always broken

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

wifi was weak

breakfast had a nice selection of foods.

pool water cloudy

parking lot a bit garbage laiden

location, room was clean and quiet. i am currently disabled, parking spots were good.

best breakfast i had on this road trip

specious room. elevator. free parking

lots of parking

front desk was very helpful with early check in - even upgrading our room for only $5

wifi good too

pet-friendly and close to major highways

husband and i are early risers so the breakfast times were fine for us

the staff was amazing, and the pool area. the whole hotel was very clean inside and out.

the pool and gym hours were great-7 am-11pm

my kids who swim in farm ponds wouldn't swim it

(probably just never had this room setup before) noisy kids next door

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

parking right in front of door, perfect.

they are pet friendly

the room has been remodeled clean, comfortable. pet friendly is always a plus for us.

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

to use the ev charging station in the parking lot, but it didn't work

i also ended up choosing this one for the gym

clean and pet friendly

i was told the laundry had not been done

the laundry room sucks

we weren t in the main building but the boom-boom from the bar we heard till about 2:00

the bar has a big party there is no place to park near your room and have to park cross the lot

haven't tried wifi

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

breakfast in the morning was very good

difficult to get to the parking area

there is no bench in the gym/fitness room

the cable, phone and wifi didn t work at all

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

kids liked the pool. pool towels are rather thin.

the pool was open, the hot tub was closed our first day, but was fixed by the 2nd day

slow wifi

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

the pool & hot tub was awesome! it was very clean. the room was also very clean. it was quiet

kitchen area was modern and living room and bedroom were spaced out.

more time in the pool

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

was a bit rainy while we were there, so didn't use air conditioner or pool, so unable to answer these questions

staff was pleasant and friendly, the breakfast was wonderful and room was roomy.

my kids are really picky but they loved the soups

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

breakfast

breakfast was good but needs to have cereal kids enjoy , rice krispies maybe

hotel is pet friendly yet very clean, provides ample parking, pleasant staff and free breakfast

inn express across the highway the last two years and they have an excellent breakfast but no pool

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

i asked if i could have an extra blanket and was told no it's laundry day

the is a laundry room and price is great

be nice to have tv in laundry room

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

space with ability to draw the curtain, after a week staying in a cramped nyc hotel room with 3 kids

breakfast could of had more variety

parking was limited, granted the hotel was booked to capacity with contractors all with large

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

laundry for free bc the hotel owned by rit and students live in it.

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

in which she finally gave me a laundry bag

there were also issues with kids on the 6th

if it was easier to hook up to wifi

the pool and gym were nice and always a perk

the pool was fantastic and so was the room

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

we were on the first floor near the parking lot

pet friendly

the breakfast spread was lacking, but fine overall

not order room service due to expensive pricing, especially breakfast menu

many flies at swimming pool area , i think it was their season

the common areas, restaurants, pool, grounds, and views of the lake were all breathtakingly beautiful

the food at the restaurant is expensive and portions are small for breakfast

breakfast was just ok

laundry bag missing from room but front desk gave us one. very minor issue.

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

didn't know that the pool and gym were closed

plenty parking

due to covid, breakfast limited to yogurt- grab and go

beautiful grounds with a lovely pool and outdoor cabana bar

the gym was clean

also, i would have expected 24 hour room service for the price of the hotel

great location. nice bar and restaurant. walk to many bars.

pool- no towels available, wish it faced the water

were unable to get on the wifi and also unable to get tv access

was a truly memorable stay, thanks to the exceptional service i enjoyed breakfast at the hotel the food was

breakfast was great! beautiful area!!

to cmac, so if you are staying the night to see a show, you can walk and save on the hassle of parking or uber

new furnitures, comfortable beds, clean new toilet, breakfast