i had to walk around piles of laundry on the floor when i left

i hear the pool and hot tub were excellent and breakfast was available in the am

wifi kept dropping which was frustrating as you had to sign in again

the wifi wasn t working, but or stay was just overnight so this wasn t critical for us

little parking in front and no access door in back with majority of parking

the service at the bar was mediocre

spa is the best in the area

lovely bar area.

the spa was just down the hall from our rooms

staff was amazing, the spa experience was amazing!

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

the fireplace really added to the ambiance of the room

grand fireplace that greets you at the edge is awesome

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

convenient location and pet friendly. good breakfast and very comfortable bed.

large hotel with lots of things inside as well, gym, swimming pool and jacuzzi

the parking was a tad rough. ut it was new years eve so i'm guessing it was a fl hoise

kids did not sleep well on it

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

the breakfast was adequate and there's a laundry room which was handy.

wifi sucked

the breakfast was very good!

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

nice pool and hot tub

loved the breakfast, the pool, and the staff

something needs to be fixed in the kitchen

still advertising hot breakfast when they cant because of state covid laws

the bed was very comfortable and the pool great

gym equipment

very clean, up to date, parking easy, and location close to food.

were told at check in that there was a $35 or so fee for having a pet

pet fee ($35 per night) was too high entrance was hard to find (obscured by gas station)

self-service laundry and a small fitness center available

breakfast, free parking, helpful front desk staff, laundry room $1

was over the laundry, which was in use at 7 am

they had a laundry room which we need

only one laundry machine

i didn t get to try it but the work out room and pool looked lovely and there was a fire pit outside with

connecting to wifi required joining hilton honours. for our short stay we didn t!

staff was super great the stay i was there the inside pool was awsome my daughter love ud83dudc95 it will

i was driving a uhaul truck and the parking was very easy

the little bar in the hotel was not open on saturday night which was odd since it was serving the previous two

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

free parking

pool was great for the kids and the fire pit

the room and the pool

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

we enjoyed the pool and lounge area as well

staff was very friendly and helpful. room was clean, breakfast was good.

recommended a first floor room near an entrance when he realized we were traveling with a pet, before we asked

the laundry room was also messy

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

and the laundry room is decent

the laundry room is also shut down

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

very friendly staff. plenty of parking.

people tracking water from the pool makes the floor very slippery

the young lady and kids screamed out for him to stop hitting her

pool

the atrium and free parking

free laundry

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

a pool, gym, laundry & seating areas, parking

free laundry was really nice as well, especially with 3 kids

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

guest laundry was much appreciated

apparently they were still in the laundry

trucks took up a lot of the parking lot and parking late at night was a bit of a challenge

excellent breakfast, nice rooms

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

hotel bar and restaurant. easy access to main hwy.

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool,

we got a complimentary free drink, the pool was nice and warm and the room was perfect

that's outta there control because of covid an that's not having the bar & restaurant open but other than that

wifi access good and sufficient bandwidth considering the teen in the room with me

plenty of parking

gym and pool at your disposal

this hotel offers free parking, and the location is good

parking lot, pool and elevator

but the parking is so stressful

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the pool was closed:(

good breakfast

hotel is dirty charge 75$ per night for a pet!!!!

loved the mini kitchen esp. the full size fridge clean & quiet

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

no laundry but was able to go next door to homewood suites.

there is not laundry area in the building

the pool

value in the area, with an above average breakfast for what we typically see at comfort inns

the self serve laundry room didn't wash my clothes

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

2 adults and 3 kids

windows open all the way with no protective net or bars so dangerous if you have younger kids

windows open all the way with no protective net or bars so dangerous if you have younger kids

cleanliness, friendly staff, large rooms, continental breakfast. check in was fast and easy.

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

location, room appearance and size, staff, pool, parking

loved the pool and whirlpool and room was very cozy and clean

nice pool

wifi wouldn't work in our original room so we had to switch, but we were comped free breakfast the

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

you can do your laundry

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

no breakfast, but coffee and water machine was available for use

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

location . free shuttle to airport and hospital

wifi was suuuuuuuuper slow

night receptionist signed me up for shuttle at 0645 am

attatched with a great bar- friendly staff- clean high quality energy, beautiful fire pit and gym area

previous guest's dirty laundry on floor under nightstand and bed

upon checkout, i did advise the manager of the laundry list on

parking location

parking right in front of door, perfect.

tim hortons in the same parking lot

the staff were friendly wifi

the gym was much smaller than expected

my kids who swim in farm ponds wouldn't swim it

breakfast was convenient--plenty of hot coffee

like the gym open even for one person at a time

the laundry room sucks

i was told the laundry had not been done

haven't tried wifi

everything excluding the wifi

wifi was free though unsecured, and enough outlets for our needs

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

the dryers in the laundry room took several cycles to dry a small load of laundry

laundry was free, they have a restaurant inside and the pet fee

i like the fact there's a free laundry service

was great, parking was so easy

beautiful inside and out. great location. good parking.

the spa wasn t up and running

the wifi was spotty at best.

would have been perfect if they offered room service

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

modern bathroom and kitchen facilities with retro appliance touches

the service is above and beyond with everything from an upgraded room to a bottle of champagne to room service

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect

fast easy early check in.

the room was exceptional! very spacious and comfortable. i also love the garage parking.

the property is clean, comfortable, and newer. plenty of parking.

free parking

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

blonde hair so that was pretty gross again, for the price paid i would expect to have working wifi

loved the updated room, huge tub, fireplace, and the coziness the room gives off.

would ve liked a mini bar and a jet tub but those are minor things.

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

couldnt get room service late at night

very wide and clean room and nice breakfast. free self-laundry service available.

laundry machine broke for a while.

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

the towels were obviously washed but they need to do something to reduce static cling in the laundry, or

free guest laundry was clean and incredibly handy

breakfast was great

best breakfast i had on this road trip

pool water cloudy

temp of pool .... too cold

lot of hair were in the swimming pool and the water seemed not clean.

clean, comfortable beds, & accommodated a early check in.

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

lots of parking

continental breakfast had great variety

easy parking.

my kids barely got any sleep

we called for room service and they were very prompt

there’s no free breakfast

did not like that the pool was not open

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

we even used the pool

great gym. room was good sized. hotel in walking distance to some good restaurants.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

hotel was sold out and there were a lot of teens/high school kids d/t a conference and it was very noisy for

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

laundry facilities

lots of groups of kids just

a shuttle picked us up within 10 minutes

shuttle was timely both directions and the drivers were friendly and helpful

close to the airport, comfortable bed, delicious breakfast!

laundry facilities on site

one laundry lady she good help

laundry and they hold your luggage for up to 24 hours after checkout which is very

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

they have on sight laundry washing and drying

there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

smoking rooms

the wifi didn't work at first

free breakfast was great

value, breakfast

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

loved the fact that this location included breakfast in the cost, in which i didn't have to pay an additional

breakfast. no one from staff brings another food. no one cares about you

no guest laundry

beds very uncomfortable . no laundry available

no laundry facilities for guests on site. breakfast area was fairly small.

no laundry facility in it.

not happy no guess laundry and the prices to high small rooms

the night of the wake, we all gathered in your breakfast area to eat

i think the pool was heated but i wasn t able to use it :( room was spacious and beds were

stay, kids kept knocking on our door, of the third-floor had loud music all at the front desk was very

the bed was so comfortable and the breakfast was very nice

needed a night out of the house and the kids really wanted to swim

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

wifi signal not the strongest

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each

wifi easy access, parking plentiful & easy access

no guest laundry facility on-site

the breakfast and guest laundry

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

breakfast was great staff was very helpful plenty of parking

i was really thankful for the shuttle service, bob was awesome and gave me a lift to target

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

breakfast was good

excellent stay! the breakfast is great.

clean and pet friendly

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

wifi doesn t work, breakfast is laughable, homeless encampment at the entrance

suite had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was

everything was very good. the kids liked the pool. breakfast was good.

really appreciated the laundry, and breakfast was good

they always had a sign saying they were in the laundry room (again, not that many people were there)

had a room next to ice machine, laundry and elevator

the ice machines and half the laundry machines said out of order

if times when i went to the front desk there was no one there, just a sign saying they were doing laundry or

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

friendly staff, pet friendly, great continental breakfast. very clean.

we were on the first floor near the parking lot

very comfortable and good breakfast

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

everything. good location. friendly helpful staff. good breakfast. quiet. nice shower and bed.

free wifi was slow

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

room quality and great breakfast.

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

wifi strength was very poor and intermittent - even when connected, devices would drop out for no

very friendly staff accommodated my late check out requests with no issue.

parking area, roomy and comfortable room

more time in the pool

kitchen area was modern and living room and bedroom were spaced out.

actually didn t eat the breakfast but we loved the location

breakfast was also excellent, loved the little egg dishes

having to do laundry outside the roon

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

pool was enjoyed by my kids but the chemicals might have been a bit off, not super clear.

hotel, vagrants frequented the parking lot

the pool was great

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

great gym and the staff was awesome

enjoyed the breakfast the pool had a lot of kids so we couldn t enjoy the hot tub even though it was after

wifi didn't work

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the is a laundry room and price is great

cleaning staff very helpful and polite. the laundry room was very nice.

had larger vehicle parking at rear of property. multiple machines in laundry room.

in which she finally gave me a laundry bag

the indoor pool was warm and the gym perfect for me

maintained exercise room and pool, spacious clean room, easy to operate shower, great staff, nice

the pool and gym were nice and always a perk

staff and food in the bar were very good

not order room service due to expensive pricing, especially breakfast menu

many flies at swimming pool area , i think it was their season

the common areas, restaurants, pool, grounds, and views of the lake were all breathtakingly beautiful

the food at the restaurant is expensive and portions are small for breakfast

breakfast was just ok

pool and hot tub clean and very heated

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill

location on lake, bar outside, fire pit

the gym was clean

pool was good amenity

when i went down to get breakfast the employees were in the laundry room bitching up a storm about something

laundry bag missing from room but front desk gave us one. very minor issue.

the remaining parking spaces were usually at the end of the lot

the unplowed parking area

don’t know her name but it wasn’t notated we had a late check out and she ensured my daughter could sleep

were unable to get on the wifi and also unable to get tv access

was a truly memorable stay, thanks to the exceptional service i enjoyed breakfast at the hotel the food was

breakfast was great! beautiful area!!

to cmac, so if you are staying the night to see a show, you can walk and save on the hassle of parking or uber

new furnitures, comfortable beds, clean new toilet, breakfast

comfortable room and pet friendly

close to letchworth state park. full size pool. king size bed. complementary breakfast.

pool was not available; even though they offered up the one at the hampton inn next door, it was an

only issue was the gym was very small with few machines

parking was very convenient