there was a smell in the hall when you went to the laundry room

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

they have on sight laundry washing and drying

doors did not lock, bugs, shower digusting, smelled like smoke in non-smoking room and filty

i asked for the wifi log in info and she snapped and said ma'am it's in your room

laundry facilities on site

laundry and they hold your luggage for up to 24 hours after checkout which is very

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

one laundry lady she good help

the room size the vending area the laundry area

laundry facilities

closeness to airport. great breakfast offered at early hours. shuttle was right on time

breakfast was delicious and fresh

breakfast starts from 4am, perfect!

this hotel doesn't seems to have much for kids to do, making it not that 'kid friendly'

the breakfast was great each morning. they had free laundry service on site.

laundry machine broke for a while.

laundry can be done on site, which is amazing and free

free guest laundry was clean and incredibly handy

washer and dryer (filter) cleanliness issues in the laundry room?

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

eggs, but coffee was really good, bagels fresh, terrific they are pet friendly

its a great location and staff were polite. parking was good

there was to much electric car parking spots and not enough regular spots.

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

made do with room service

parking is between building, so it almost feels like you drive into a courtyard

location, clean, gym

free parking&easy access

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

were big beds were comfy the pool was just the right temperature and breakfast was

like it all for.our.ahort.stay breakfast.l was outstanding and the kids loved the pool

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

the end of the hall in a corner so the netflix and tv would frequently cut out while looking for wifi

another question about an ingredient she started yelling to the point we had to take our young kids and leave

the staff were fantastic, the pool has 25 yards of pure relax, the gym is modern and very convenient

did not like that the pool was not open

we had no pillows or bedding for the kids

room faced the parking lot, the sliding glass door did not seem as secure as i would have liked

the pool and hot tub were well needed, the beds were great as was the staff

wifi wouldn't work in our original room so we had to switch, but we were comped free breakfast the

it was tucked away in a parking lot. not terrible but not as visible as most hotels.

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

pool was closed

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

the bar was very nice as well

we even used the pool

the bar with live music was awesome

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

very clean , kids loved the pool ! quite .

very clean , kids loved the pool ! quite .

price and lots of kids running thru the hallway

the breakfast was delicious overall. the eggs could have been hotter and fresher.

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the room was next to the pool and laundry area we didn't hear any noise.

wifi is very weak and barely worked

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

plenty of parking and easy access in and out of the building

we stay here every year and like it - oh, and free parking and the best steakhouse in roc

in-hotel bar was closed on sunday night.

that there were lots of places to eat and hang out just crossing the street, also that it had a parking lot for

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

there is a bar downstairs

staff was great from check in to coffee/ bar

spacy room grill place where you can spend an evening near a fireplace irish pub nearby large parking

we ordered omlettes for room service and they came fast and were delicious

would have been perfect if they offered room service

the spa wasn t up and running

great gym with well maintained equipment and rowing machine.

convenient location. spacious rooms. wonderful fitness center. ample off street parking.

the hotel is having free breakfast. the fitness area and swimming pool are also available.

loud music in the parking lot

very friendly staff, nice pool

good wifi

large and spacious pool. rooms in great condition

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

loft is good for families with kids or young people.

then they want to offer room service to take trash out n make the beds and get extra towels

parking was a little rough because it seems like it was busy that weekend, but it was in a parking

kids (

great options for breakfast that is included and a great pool my kids didn't want to get out of

gym and pool at your disposal

first most of all pet friendly second clean and an amazing breakfast

the kids loved our room, and i quote i feel so fancy this room is so nice

guest laundry was much appreciated

apparently they were still in the laundry

we could have 2 beds, had to sleep kids on the floor but made the best of it because they were all sold out

they had really good cookies at the front desk and good wifi

friendly staff and very comfortable beds! good variety of breakfast items and tasty beverages.

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

no room service no pool no gym as was advertised

kids liked the pool. pool towels are rather thin.

on-site laundry- clean, tidy, just be sure to look carefully at the machines as they somewhat look

free laundry

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

having a complimentary laundry was really appreciated

free laundry was really nice as well, especially with 3 kids

incredible amenities, friendly and professional staff, great parking, quiet hotel

pool area was oppressively hot

clean, friendly staff, great pool and hot tub, room wall were not thin and breakfast was great

slow wifi

was spacious, pillows comfy, well supplied kitchen and hot showers

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

there is no bench in the gym/fitness room

very friendly staff accommodated my late check out requests with no issue.

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

my playstation would not connect to the wifi.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

absolutely loved the bar staff

love the room and the heated pool!! will be back again!!

there were kids in the atrium area playing floor hockey and being extremely loud.

very friendly staff. plenty of parking.

in which she finally gave me a laundry bag

too many kids in the hot tub, we couldn't enjoy or relax at all!!

spa or hot tub was out service

desk was sweet and knowledgeable , the vibe was great , the pool was amazing and the hot tub the kids enjoyed

room service closed earlier than stated on the menu, so we had to drive around and find a

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

great room, great breakfast, pool was heated and nice, staff was very friendly

the rooms is also nice fit for us as it had a separate room for kids to sleep

comfy beds and great location! friendly staff and great breakfast

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

nice and comfortable room, easy parking

service was great. staff was great. facility was great. parking was easy.

view into parking lot

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

convenience. kitchen breakfast staff was friendly and helpful.

the pillows and free coffee. the gym is nice too.

the pool and gym room were not available

pets allowed under 40#, no additional cost

the laundry room was also messy

the cost to was clothes and didn't have change machine to get coins to use for laundry

and the laundry room is decent

room needs a good clean-up, and laundry people make sure the towels are clean

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

the is a laundry room and price is great

cleaning staff very helpful and polite. the laundry room was very nice.

had larger vehicle parking at rear of property. multiple machines in laundry room.

i asked if i could have an extra blanket and was told no it's laundry day

there is not laundry area in the building

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

no laundry but was able to go next door to homewood suites.

also was truly pet friendly , never felt i was a burden for having 2 dogs stay in

i live in rochester and i bring my 3 boys there in the summer to enjoy the pool , the gym and making waffles

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the swimming pool was bit cold. would be nice if the facility has a sauna and whirlpool.

friendly staff, nice room, nice clean pool area, good breakfast selection

breakfast and reception were awesome above what we have gotten at other locations

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

really nice and cleaned and the breakfast was really good

hotel pool was cold despite being advertised as heated

breakfast was good . location for college and shopping good

very comfortable bed, my kids enjoyed the pool and we all enjoyed the snacks.

the pool and gym hours were great-7 am-11pm

bed was comfortable, breakfast was great,staff was friendly and helpful.

super clean room, the pool was nice, a few restaurants right down the road,

(probably just never had this room setup before) noisy kids next door

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

it had 24 hour laundry facilities and the room was spacious

you can do your laundry

was there wifi

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

the room has been remodeled clean, comfortable. pet friendly is always a plus for us.

pet friendly is nice.

they are pet friendly

i was told the laundry had not been done

the laundry room sucks

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

the bar has a big party there is no place to park near your room and have to park cross the lot

to use wifi, breakfast was less than my last stay: no eggs or bacon

no laundry facility in it.

no laundry facilities for guests on site. breakfast area was fairly small.

beds very uncomfortable . no laundry available

no guest laundry

not happy no guess laundry and the prices to high small rooms

i was there, i decided not to eat any food from the breakfast offerings, and went across the parking lot to ihop

great breakfast options they had eggs sausage yogurt cereal and more

gym and pool out of order; room was not clean

the wifi was great and i was able to work on projects after returning back to the hotel

close to food places and target. easy parking lot

each time it's always a great price the staff is very friendly and helpful and they have free laundry with as

i like the fact there's a free laundry service

despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

laundry was free, they have a restaurant inside and the pet fee

breakfast, free parking, helpful front desk staff, laundry room $1

self-service laundry and a small fitness center available

only one laundry machine

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

they had a laundry room which we need

the spa was just down the hall from our rooms

excellent spa facilities

excellent spa

spa is the best in the area

staff is great, parking is plentiful and

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

we loved that there was a pool, market and starbucks available!

pool water needs to be heated.

bike in the gym, we are not treadmill folks

clean, pool, outdoor seating area! mini bar at front desk

also it was nice to be able to use pool, hot tub, and gym

the breakfast room was the largest and most comfortable that we had ever been in

parking

connecting to wifi required joining hilton honours. for our short stay we didn t!

ran out of coffee at breakfast

i had to walk around piles of laundry on the floor when i left

gym .. too cramped

there was an ice machine on every floor parking was great

the wifi wasn t working, but or stay was just overnight so this wasn t critical for us

no room service

breakfast was hit or miss.

honored my request for handicap room. good parking easy accessibility. staff was very friendly

staff and a pool for the kids to play in and hot tub in the same area for wife and i to relax in

pool and spa tub are not up and running yet, however it doesn't say that anywhere online and i

kids had a blast for our staycation

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

the breakfast in the morning was delicious

breakfast was great, use of the gym and the pool was nice.

location and the breakfast was beautiful.

no guest laundry facility on-site

the breakfast and guest laundry

the breakfast was very nice and had a good variety of food items.

is knowledgeable and accommodating, location for our purposes was terrific, plenty of safe parking, breakfasts

easy parking & easy access from main

the laundry room had no locks

very loud noise of laundry machine or heater. cannot go to sleep

laundry was free, but had only one machine and it was already in use while two big laundry baskets

parking lot directions confusing

the facilities need updating - no microwave or fridge in the room, the kitchen microwave is tiny

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

breakfast and the coffee were very good as well

pool was closed only reason why we booked. kids were talking and got a noise complaint on us.

the pool was nice, and the breakfast was good

location. free breakfast, internet and parking.

the breakfast was adequate and there's a laundry room which was handy.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the staff was very friendly and i liked the on-site laundry.

gym was closed. breakfast was take out

handicap parking spaces are not by the entrance where they should be

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

great location, easy parking, decent breakfast

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

pool was cloudy and hot tub not open

laundry on site made things easier as well

the wifi was easy to get connected

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

the property was clean and comfortable. ample parking and also convenient location.

convenient parking

the cost of having a pet.

good selection at breakfast. wifi worked well. reasonable rates.

we loved to indoor pool and cookies at the front desk were a nice touch

property is dog friendly and only charges a $33 pet fee