poor standard, room out dated, smelt , dirty laundry in corridor

the wifi should have been entirely free

skip the set menu and order room service

allowed to take pet dog

friendly staff and bar guys were nice to chat with.

to cancel the trip, was looking forward to staying there as in previous years i had helped the laundry delivery

found some dirty laundry under sofa bed on arrivalud83eudd28

buffet style breakfast perfect for fussy kids a bit of everything to suit.

the breakfast was very nice with alot of options for kids too, and the tables were kept

the members rewards are great especially the late check out

great breakfast (except sausages), free laundry a bonus

i liked the easy access wifi and the free laundry facilities

free laundry location

we were very happy to see the laundry facilities available to guests

laundry is free! it s very convenient!

the water was allways hot, and the wifi and tv worked well

wasn't aware there was a charge for swimming pool until arriving

it s also close to some restaurants, two casinos and a bowling alley and cinema

stay, the staff were amazing, the leisure center on site was great, the food was yummy, even the bar tender and

upkeep of hotel wasn't that clean found alot of dead bugs left there false advertisement of room service which

out in the end as no one came back to clear plate for 40 mins after finishing main course - no laundry service

room,great mattress and lovely pillows, breakfast nicely laid out

aldo free wifi which helped alot with the kids

swimming pool and the gym on site

great location helpful staff comfy night great room service

the bedding had odd stains laundry firm need to check this

wifi was difficult.

road parking in rear private car park

super easy parking and location was perfect for our trip to alton towers the next day

parking is a bonus the staff are great, the rooms were really clean some in need of a refurb but

lots of noise very early (before 7am) of laundry trolleys careering past the window

we had been traveling for several days and had hoped to find some laundry facilities nearby but none available

parking was good and i enjoyed having a night cap in the bar

breakfast is a buffet so perfect for kids and the staff are friendly there is a small outside playground

think that the bar prices are a little too expensive (over 12 for a glass of wine and a pint of lager)

there was no clean pillow cases for us as the laundry person had not been to the hotel yet so we had to shared

i feel sorry for them having to live there without kitchen / laundry facilities

good quite location with parking available

in the room so i wasn't sure how to get certain channels on the tv and also i didn't have the wifi code

second time i stayed her , property looks good from the outside , plenty car parking.

the hotel should provide laundry services , this was the only issue i had . thanks

no laundry service, no food service, the bed was cracked in the middle

free wifi ( new policy since our last visit much welcomed)

is great, staff friendly everyone i walked past said hi, reception guy was helpful sorting the wifi out for me

they really need to get to grips with the kitchen

we were next to the laundry room

kids ate dinner with nanny and it took a while to get served

went the extra mile and genuinely cared about the quality of your stay exceptional choice for breakfast; eggs

i had a trailer that i wanted to unhitch and leave in the overflow car park in

full english breakfast was lovely

leaving to catch a flight and missing their first rate full english breakfast

th room service for towels etc

fantastic spa and facilities great room and food fabulous

tried gym on final morning and enjoyed that too

wifi is sky icloud which means you have to fill in a huge form to use each time rather than simply

our room was next to the service room where all the laundry was kept and there was a stench emanating from that

was ready early, the pool was lovely after a massive cycle ride, the room was massive and clean, breakfast was

hotel spa from the hotel to all its exceptional staff and amazing food is above and beyond

everything was good bar the wifi

no connection to the wifi.

eg no laundry service in house but staff helped to find an alternative

room was right by where the skip was and the laundry vans were there at 8am in the morning

the parking was amazing and the landscape was better

junior suit was big, however, the kitchenette had no facilities, no plates, bowls, cutlery to make own food and

very quiet location ,secure parking for cars ,friendly staff ,very goobd breakfast

abandoned laundry carts, room service trays, bottles, glasses and rubbish litter the corridors

possible until almost nine at night - we didn't book and on saturday were offered a table in the bar area (which

i was lucky with parking but it s limited near to reception if raining

all rooms in the new part of the building are available for pets- which we were not made aware of until we

kids pool time really restricted, which i understand but over breakfast

one towel was badly worn one breakfast returned as cold bales of clean laundry blocking access to our

long minutes for our deserts to arrive whilst the chef and kitchen people were busy unloading laundry from a

was above bar so quiet noisey (happy guests) until around 10

parking when i arrived but you can't really criticise a pub for being popular

large parking area

early check in very comfy room

wifi slow had to switch it off and use 4g. no water in the room. kettle too small.

parking right outside hotel

great bar with good selection of drinks

wifi was great

no laundry facilities

com don t tell you what the cost will be for a pet and there was an error in what we were charged which had

nice staff, very comfortable bed, nice bar area and great dog station - really great stop off from the

what time did i want breakfast and where to have my breakfast

close location and nice breakfast. kids area was nice too

cannot comment on the bar or restaurant as i did not use them

also i feel that the kitchen shut haabit premature for my liking

excellant staff, good breakfast, great coffee, happy days

(and very clean) only negative i checked in around 7pm and the kitchen was just closing so i couldn t get

breakfast is self serve, cereals, toast, full english selection, and was included in the price

the open fire in the bar was so inviting

the wheatsheaf were excellent and the building and cleanliness is a credit to staff and owners, parking available

ev charger available

location for us and ev charging

location food excellent both at breakfast and evening meal we stayed in a suite which was

brilliant location and loads of parking

easy and free parking

had a lovely room upgrade with a super comfy bed and a lovely bathroom with a whirlpool spa bath

pool availability & spa cost

the waiting time at the main bar would have been halved if more staff were serving

setting from location, gardens, building exterior, restaurant, bar and topped off with exceptional bedrooms

the wifi would not connect at all during the stay, hardly life ending but still somewhat annoying

room service menu not in room information booklet

wifi and heating a bit dodgy but staff helpful in the latter.

complaint was there was no working wifi and lack of signal (not surprising given location) and the cold tap didn

loved the room , bar restaurant lovely.

couldn't get wifi in my room

breakfast very good plenty of choices. good central location

the tv was not working and the wifi was a little intermittent but i think the lack of tv maybe caused wifi

friendly staff, nice atmosphere, clean room, nice comfortable bed, nice gluten free breakfast

were given quite a poor room right next to the laundry room which was rather noisy

the creakiness of the floors and the fact that i was adjacent to the laundry room meant for a noisy early

the room was next to a laundry room

perhaps unfortunate our room was next to cleaner s cubby where laundry and services were located maybe

breakfast available told us to use local cafe room next to ours was a laundry room ,got woken up both mornings

laundry van loading / unloading directly outside our window early on saturday morning was

the food was outstanding in the restaurant and bar and service was very good even during busier periods

i am being super picky but the pool could have been a bit warmer.

very helpful check in staff. spa. plenty of parking on site.

spa and gym are both very good

easy to find and good parking

breakfast was excellent

wifi was a bit of a let down compared to the absolutely amazing comfy beds, lovely staff and food

was very good, staff were friendly, rooms were quirky, bar and dining areas cosy but interesting

i ordered room service, got the fish and chips, again fine but not worth the 17

there are laundry facilities, dishwasher, oven/hob utensils etc, hairdryer, robes, slippers, toiletries all

there was fast wifi if that s what you need

hallways were crammed with laundry bins and stacks of clean sheets, making it seem very untidy

fold-up beds, boxes, laundry bags and cleaning equipment were all in full view and ugly

we were woken early the next morning by laundry trucks stopping right outside the window

also at 7am on saturday 04/05/19 we were awoken by the laundry trolleys being dragged up and down a footpath

6am laundry collection

there were no laundry services or facilities, which i needed for my 4 night stay

bed felt small for a double, only a pub for dinner close by (or macca's), no laundry facilities

excellent breakfast. very efficient check in and nice late check out time.

distance from the southbound m6 , plenty of parking and efficient check

wifi and meeting area

pleasant friendly staff. helpful arranging early check in with no extra cost

staff friendly in most part and early check in which was

made an unexpected stop here on a long journey and were so tired that we just ordered room service food - it

excellent food. glad to use room service for no extra cost.

what i will point out though is that they have 4 ev chargers, tesla destination chargers, which was great

the bar supper last night was delicious and the self service breakfast this morning was excellent

super attentive and helpful staff. great restaurant. easy to access from m6. loads of parking.

too much noise until midnight coming from kitchen area below

open fireplace in the entrance makes you feel welcome

assumed there was an actual spa with pool, jacuzzi and everything but there was just a sauna and treatment rooms

there is a sauna/gym at the property and you can rent bikes for free as well

comfortable rooms, stylish, lovely gym/sauna area, family friendly, friendly staff

fond of was that it was a cashless hotel and i tried multiple times to contact reception to order room service

wish i would of done room service even with a 5 supplement the staff are lovely and friendly and the members

service; swimming pool facilities first class; i unfortunately didn't have time to try out the golf course

nice stay, clean, modern and spacious rooms. would definitely recommend. good parking and wifi.

the room was excellent, the bed was very comfortable, and the wifi was good and accessible.

there is no room service available which was a shame.

very convenient parking facilities

car park was a little compact but had plenty of parking spaces.

wifi breakfast child friendly pet friendly restaurant outside areas

as it s pet friendly we will rebook again with our pet

laundry piled up in corridor both days

accessible entrance via the lift the corridor and exit was always blocked by mounds of dirty laundry bags

pet friendly

the dinning tables were sticky and the music in the restaurant was like being at an ibiza pool party, not a

walk back up but other than that it s a reasonable price and would definitely go back plenty of parking as