despite multiple attempts, i could never find a dryer that functioned in the guest laundry.

i like the fact there's a free laundry service

it was clean, and the pool, gym (albeit a little small), and laundry room were all good

laundry for free bc the hotel owned by rit and students live in it.

the dryers in the laundry room took several cycles to dry a small load of laundry

i was told the laundry had not been done

the laundry room sucks

first room we had smelled like bar room beer smell

wifi didn't work and they didn't even give the right password, the tv didnt work, poorly patched

to use wifi, breakfast was less than my last stay: no eggs or bacon

upon checkout, i did advise the manager of the laundry list on

previous guest's dirty laundry on floor under nightstand and bed

good staff. good location. a lot of parking space

the room was very comfortable, and clean. very close to parking.

the room has been remodeled clean, comfortable. pet friendly is always a plus for us.

it had 24 hour laundry facilities and the room was spacious

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free

there was no detergent available for the laundry, and the vending machines were always broken

you can do your laundry

the neighbors down the hall were blasting their music with kids crying and mom yelling

breakfast wasn't the best

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

pool, staff. beds really comfy, fridge and micro were a bonus.

(probably just never had this room setup before) noisy kids next door

no towels were available, pool was booked so kids could not enjoy stay

only need to put a sign that, in front of the two chargers, parking is only allowed for vehicles when charging

the fairfield is more modern and cleaner, the wifi is more reliable, and the gym and pool are nice to have

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

great stay - would recommend for families with young kids!

tv model, the cleanliness of the room ,th3 pull put bed and the family area that they allowed pets to use for

burned the eyes and kids couldn’t stand it for very long

the kids ran the hallways all night long

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

no laundry but was able to go next door to homewood suites.

there is not laundry area in the building

plenty of parking

they charge to park your car in their parking lot???

kids (

was really working hard trying to keep up with demand while the people in the back part of the kitchen seemed

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

pool was closed last day

everything about this hostel is exceptional, from the staff to the rooms to the included breakfast was good

and the laundry room is decent

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the cost to was clothes and didn't have change machine to get coins to use for laundry

the laundry room is also shut down

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

loud music in the parking lot

good wifi

bother paying extra for the breakfast

location!! great pool great breakfast! really great linens!!

hot tub and that no one answered room service or the restaurant didnt pick up either

free laundry

a pool, gym, laundry & seating areas, parking

having a complimentary laundry was really appreciated

love being able to do laundry while working out

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

pool

the indoor pool

very friendly staff. plenty of parking.

the wifi signal was poor.

the whole reason for booking this hotel was for our kids to be able to swim on their february vacation

apparently they were still in the laundry

guest laundry was much appreciated

loved breakfast

they had really good cookies at the front desk and good wifi

a young lady ran down 2 flights of stairs when she sat my hotel cart tip over in the parking lot she got a

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

the coin-operated laundry and dryer machines are new and clean

no pool towels in the pool room

kitchen was awesome

breakfast was quite good as there was a variety of options

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

i needed quarters for laundry and the hotel had zero (isn't this something you could prepare for, just to be

the room was next to the pool and laundry area we didn't hear any noise.

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

convenient parking

wifi wouldn't work in our original room so we had to switch, but we were comped free breakfast the

shuttle - flight arrived at 3:00pm hotel would not send shuttle til after 5pm had to wait at the

the lobby, bar, rooms, starbucks coffee, the pool

loved the pool and whirlpool and room was very cozy and clean

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

patio to sit at out front with plenty of seating, lots of parking, bbq for public use, friendly staff

sidewalks and parking lot needed to be shoveled and salted it was very hard to get to and from our

of parking, seemed like a safe area, nice location

the breakfast is so good

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

restaurant and pool on premises great for small children.

kitchen at property stopped food at 9 which was before my arrival

the pool was nice, the rooms clean and bed was comfortable.

made do with room service

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

the breakfast was great each morning. they had free laundry service on site.

washer and dryer (filter) cleanliness issues in the laundry room?

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

free laundry facilities

laundry facilities

my kids were sad there was no pool, but it wasn't a big deal.

i used the gym each morning which was nice since i am an early riser

lots of groups of kids just loitering

breakfast was delicious and fresh

only one laundry machine

self-service laundry and a small fitness center available

amenities great,breakfast,laundry room,work out room

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

they had a laundry room which we need

they helped me figure out the laundry room

my husband was in the hospital and needed a place to sleep and do laundry

was very disappointed with the poor wifi at this place

no loghts in the parking lot a solar power spot light would be awesome

nice and comfortable room, easy parking

one laundry lady she good help

laundry facilities on site

the room size the vending area the laundry area

had a over priced vending machine and laundry on sight

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

excellent spa facilities

the service at the bar was mediocre

spa is the best in the area

lovely bar area.

location, free parking, bar and restaurant were great

services the room the entrances the laundry no ice machine working laundry to expensive animals pooping an peeing

there was a smell in the hall when you went to the laundry room

they have on sight laundry washing and drying

trash all over parking lot

smelly, dirty, loud, uncomfortable bed, people hanging out in cars in the parking lot just outside our room

i had to walk around piles of laundry on the floor when i left

to have breakfast at the hotel on monday morning, but was told when we checked in that the bar and dining room

i stayed in the terrace level room with a view of the parking lot and nothing else

there was an ice machine on every floor parking was great

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of

the pool was nice, and the breakfast was good

plenty of parking lot lighting

location. free breakfast, internet and parking.

the kitchen.

we called for room service and they were very prompt

room service was prompt and polite free wifi

i wanted the rooftop pool like the online site said

that it accepted pets

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

pool water was chilly

great gym. room was good sized. hotel in walking distance to some good restaurants.

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

had a junior suite and was very small. not worth price. paying for parking. bar closes early

great staff - very friendly and helpful. pool and gym facilities outstanding.

parking is a bit of a challenge when the hotel & catering venue is full

we ordered omlettes for room service and they came fast and were delicious

the free parking and the location are really great as well

restaurant and bar are very good, the room was clean, quiet and comfortable

lovely rooms and outdoor bar area

free parking

modern, comfy bed, bar in lobby

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

very modern and clean. close to lots of dining options, on site parking, felt safe and secure.

there is a bar downstairs

loved the updated room, huge tub, fireplace, and the coziness the room gives off.

plenty of parking and easy access in and out of the building

restaurants and jazz bar excellent

really love the aesthetics embodied culture and history, what a pleasant surprise to find a jazz bar in the

fresh fruit plate on the breakfast would be nice.

fact that i paid full price and was not notified that the pool is closed for a few months and no laundry on site

the pool could have been cleaner.the water was a little bit cloudy.

the breakfast offered several options and was perfect for a traveling family

pool was cloudy and hot tub not open

hotel is hosting a school bus full of drunk women that are screaming down the hallways and in the parking lot

the staff was very friendly and i liked the on-site laundry.

this morning when i checked out, 2 housekeepers were hauling a large bin of laundry up the stairs, clearly

the breakfast was adequate and there's a laundry room which was handy.

breakfast was above average, coffee was available 24 hours (and cookies

wifi signal was strong and the staff were very courteous and helpful

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

full kitchen, comfortable couches & bed

good location, clean and pet friendly

breakfast and the beds wer very comfortable

we loved to indoor pool and cookies at the front desk were a nice touch

pool which was open was very cold

free breakfast and friendly staff

quiet, hiking trails, lots of nature, great parking lot and well lit

the laundry room had no locks

laundry was free, but had only one machine and it was already in use while two big laundry baskets

very loud noise of laundry machine or heater. cannot go to sleep

of control guests and no action - kids running around and one child got burnt using the waffle maker

there should be a garbage can under the outer bathroom sink. kitchen garbage can too tiny.

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

eggs, but coffee was really good, bagels fresh, terrific they are pet friendly

room smelled of gym socks, smoke, and musty

i had to pay for parking in a really big, garage that i couldn't go to my car alone due to the sketchy area

had kids knocking on my door first 2 hours

we loved that there was a pool, market and starbucks available!

pool was great for the kids and the fire pit

pool was great for the kids and the fire pit

free parking

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

love the little fire pit areas that was a nice touch ud83dude00 love the pet friendly option also, nice areas

the breakfast room was the largest and most comfortable that we had ever been in

ran out of coffee at breakfast

breakfast was nice and the atmosphere was cheerful

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

suite had a kitchenette that had everything you would need, the room and bathroom were clean, and the pool was

parking was odd. they were pretty full and we had to park around back.

the breakfast was nor so good. not a big deal, we had a suite.

beds very uncomfortable . no laundry available

not happy no guess laundry and the prices to high small rooms

no laundry facility in it.

no laundry facilities for guests on site. breakfast area was fairly small.

no guest laundry

cleanliness, comfort, helpful staff ,parking overall above par

pet fee for one night at $75 was more than i expected and i don't remember seeing it on their page

pet friendly

free breakfast was great

pet friendly, handicap friendly, very clean, good breakfast

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

laundry machines was only $1 to use, and they provided complimentary detergent

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

free parking

pool & hot tub

pool was crowded with kids

clean comfortable room with full kitchen. breakfast sunday am was very nice.

love the pool area,

breakfast was great and it was quite and my kids enjoyed playing with other families at the

pool was crowded with kids

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

nice staff.. good breakfast...clean rm....

my playstation would not connect to the wifi.

room, comfortable mattresses, dove toiletries, great breakfast (loved the chobani yogurt), ample parking

difficult to get to the parking area

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

comfy bed. lots to choose from for breakfast.

hotel, vagrants frequented the parking lot

comfy beds and great location! friendly staff and great breakfast

in which she finally gave me a laundry bag

group of kids was out of control in pool/spa area and adults and staff did nothing

staff and food in the bar were very good

the pool and gym were nice and always a perk

unsupervised kids running all over the property

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

was very comfortable and the staff was super friendly and very very pet friendly

the pillows and free coffee. the gym is nice too.

breakfast

great breakfast and my kids enjoyed the pool

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

had larger vehicle parking at rear of property. multiple machines in laundry room.

i asked if i could have an extra blanket and was told no it's laundry day

be nice to have tv in laundry room

cleaning staff very helpful and polite. the laundry room was very nice.

we were able to book a pool slot and the kids had a wonderful time

no more hot breakfast... but certain that is no fault of theirs... most likely covid.

the night of the wake, we all gathered in your breakfast area to eat

breakfast offered a wide assortment of nutritional food

my husband went down to check the pool ( we knew there were quite a few kids staying this weekend)

no laundry bag

were very nice laundry room was nice to have , especially during a longer road trip , it is nice to be able to

ver convenient. clean. and i liked to breakfast options

the breakfast was very good

breakfast was great, use of the gym and the pool was nice.

no guest laundry facility on-site

the breakfast and guest laundry

stones around the pool were wet and extremely slippery. a bit of a danger to me.

we loved the pool and hot tub breakfast was amazing

breakfast , the coffee , tea, hot coco in the lobby , the pool and hot tub

the pool area was clean and peaceful

that the pool wasn t open

the gym also had a stench and old , not working well equipment

elevator, the person at the desk gave us no information as to how to find out room, where the wifi password was

scary people hanging around side parking lot

laundry on site made things easier as well

pool and spa and location close to apple orchards and beach

we were hoping after a long day of business traveling the pool would be open - we arrived at 9pm

i enjoy the breakfast and the entire hotel was so clean .... staff were friendly

bed was amazingly comfortable, cleanliness, pool and hot tub availability.