laundry on site made things easier as well

fantastic facility, we even used the pool while it was snowing outside!

enjoyed the gym, pool and complimentary breakfast.

parking....someone in a utility truck took up 6 parking spaces instead of parking in the circle

large room, good breakfast nd resonable price

my husband was in the hospital and needed a place to sleep and do laundry

they helped me figure out the laundry room

snow removal @ entrance, on walkways and in parking lot

pet friendly

clean, has a decent breakfast, convenient.

it offers many amenities: gym, pool, laundry facilities, fire pit , grilling area and awesome breakfasts every

one does not have free laundry like the other home2 suites in the rochester area

clean.great breakfast options, except for only skim milk or 1%.next to bjs

breakfast could of had more variety

no pastries offered at breakfast but that is so minor

in which she finally gave me a laundry bag

pool

too many kids in the hot tub, we couldn't enjoy or relax at all!!

love the room,pool and jacuzzi

a sign for the gym would be helpful, as there was none and it was located below the

love the pool area,

they are doing construction and renovations so. at night there are no parking spots.

the pool and hot tub was amazing

pool was crowded with kids

breakfast

the last day there i went in the jacuzzi changed clothes and wanted to wash my laundry plus wet bathing suit

laundry machines was only $1 to use, and they provided complimentary detergent

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

i kept going into the og parking lot and felt like i was riding around in circles

kids however loved it

be nice to have tv in laundry room

had larger vehicle parking at rear of property. multiple machines in laundry room.

would recommend this hotel but would recommend staying away from room 115 as it was adjecent to laundry room

smell of cleaners or laundry detergent was stronger than i like, and the air was a bit stuffy

cleaning staff very helpful and polite. the laundry room was very nice.

don't have a laundry facility there

bed, hot shower, mini-fridge & microwave, clean & convenient with shared facilities like coin laundry & ice in

pet friendly

the property advertised free access to the gym however it was not available to use

was large, bed very comfortable, tv very good, pet friendly at no extra charge, breakfast was adequate

the pool was heated, the gym was clean, and the laundry facilities were readily available for use

having to do laundry outside the roon

parking, big rooms with a sofa and kitchen, complimentary breakfast and a short walk to

it is a very nice hotel, our kitchen had all the basics needed to prep a simple meal in room

comfy bed. lots to choose from for breakfast.

alarm woke us up on sunday morning (smoke was detected in the laundry room but the alarm was rung by the fire

wifi didn't work

internet, no wifi

lovely inn in a very leafy area that was very quiet. large rooms nicely decorated. easy parking.

kids were mostly unsupervised even though there were adults there

hot water in shower in no sink hot water no laundry hot water no kind of refund or comp for next stay nothing

breakfast good

breakfast in the morning was very good

the breakfast was delicious, the staff is very friendly. the rooms were nice and clean.

nice staff, great breakfast and very clean

laundry facilities on site

this place made me and my husband take sheets and take them to the laundry mat and clean them and bring them

a whole family of five who appeared to be living there coming down the stairs with a huge this of laundry

the room size the vending area the laundry area

laundry and they hold your luggage for up to 24 hours after checkout which is very

laundry facilities

staff from airport shuttle to front desk were friendly and helpful

shuttle was timely both directions and the drivers were friendly and helpful

staff were friendly and the continental breakfast was very yummy

room is quite small, the cross trainer in the gym is very poor quality and noisy

washer and dryer (filter) cleanliness issues in the laundry room?

very wide and clean room and nice breakfast. free self-laundry service available.

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout

great breakfast. very comfortable bed. thank you for the complimentary laundry room.

free guest laundry was clean and incredibly handy

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

permitted early check in. 6th floor head maid nice.

the free wifi advertised on the web site does not work. when asked the front desk answer was

clean had parking ramp that connected to the hotel the restaurant they had connected had great room

cockroach in room, unresponsive room service

only had breakfast thru room service once

caused the pool to be closed for the first 2 days and the lobby level/check in was a bit mixed up

room---the kids were able to spread out----great pool & we all loved the cook to order breakfast

i asked for room service 3 times

clean and pool area is nice.

floor, the tv did not work, there were fake eyelashes and hair balls on the extra blanket that my kids were

the pool wasn t open on this stay

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree so that was

wifi worked, the laundry facilities worked, the location is in a plaza with tops and a dollar tree

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads

no one took out our garbage during our 4 day stay , no exercise mats in gym

pool, resturant attatched with a great bar- friendly staff- clean high quality energy, beautiful

no wifi very disappointing

the room, amenities, bar and restaurant were all excellent

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

parking is an awesome plus

also, the complementary breakfast items were scarce and when i asked if there were any granola bars he looked

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

i also appreciated that parking was provided at no additional charge and the building was secure so i felt very

we didn't use the pool, but it looked welcoming and warm

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

jason at the bistro and bar was especially nice

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

price and lots of kids running thru the hallway

ev car no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not

very clean , kids loved the pool ! quite .

the pool was closed

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my

it would be nice if airport shuttle service available.

modern, comfy bed, bar in lobby

there is a bar downstairs

parking-facility; location of the hotel in proximity to the city-center as well as some of the most

room we were assigned to you was dirty in the bathroom, tv didn't work, laundry room with loud music was next

the self serve laundry room didn't wash my clothes

upon arrival in that room, there was dirty laundry hanging from the shower pipe, so, upon notifying the front

the room was next to the pool and laundry area we didn't hear any noise.

there was no detergent in the laundry room (the machine was out of order) and the staff could not make change

the laundry room sucks

i was told the laundry had not been done

the bar has a big party there is no place to park near your room and have to park cross the lot

wifi was free though unsecured, and enough outlets for our needs

it was really the pits, dirty, no wifi as advertised, didn't dare eat the free breakfast, had to check the bed

no laundry facility in it.

no guest laundry

not happy no guess laundry and the prices to high small rooms

beds very uncomfortable . no laundry available

no laundry facilities for guests on site. breakfast area was fairly small.

the wifi was spotty at best.

plenty of parking for my rental car

the spa wasn t up and running

lovely rooms and outdoor bar area

from the valet parking to the wonderful food at the restaurant (breakfast and dinner) and the comfortable room

info is only in a welcome email (goodies price list) some you need to ask the staff (how to do laundry)

for example, we thought we could do laundry ( we were cycling the erie canal so needed to do that

private off-street parking and security measures are exceptional

pet acccess allowed

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

breakfast offerings were a bit spare and breakfast room crowded.

breakfast was fresh, varied, and staff was very friendly and helpful.

breakfast wasn't the best

service & parking

i was there, i decided not to eat any food from the breakfast offerings, and went across the parking lot to ihop

free breakfast was great

cleanliness, comfort, helpful staff ,parking overall above par

friendly, quiet, great value, pet-friendly, convenient to shopping and dining, plentiful free breakfast

the pool!!

location was incovenient for me too niosey. overly crowded and terrible parking situation.

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool,

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

-i love the multiple parking entrances for the property

no laundry but was able to go next door to homewood suites.

there is not laundry area in the building

you had to go next door to the sister hotel for ice and laundry services, which is inconvenient

plenty of parking

00 for parking

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the pool was very warm and the staff was phenomenal

even in the gym equipment was not working

kitchen is very good but the pans were not clean in the dishwasher , it had left over food and didn

picnic area but they allow the pets to poop and pee where the grill is and my children couldn't enjoy that area

apparently they were still in the laundry

guest laundry was much appreciated

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

the only thing is that you have to pay for parking as it is not included with tour stay

has a pool and a gym

free laundry

a pool, gym, laundry & seating areas, parking

workout room hours were very limited and was in the same room as the laundry room thus making the room extra

full kitchen stocked well with dishes, laundry facility was nice, bed comfortable,

love being able to do laundry while working out

pool was small and in an open area.

wifi never worked during my 2 night, $350 stay

pool is too out in the open

the wifi signal was poor.

the front desk staff often looked like construction workers or kitchen staff

the laundry room is also shut down

the laundry room was also messy

common areas, hallways, elevator, entrance/exit doors and laundry room need constant cleaning/disinfectant,

the cost to was clothes and didn't have change machine to get coins to use for laundry

we arrived there was a barefoot woman who looked disheveled carrying laundry in the hall

but the bathroom was not ( i later found that the front desk staff were cleaning the rooms/ doing laundry as a

bugs from spiders to other crawling bugs the blanket was dirty so i gave it to housekeeping for laundry on my

the gym and laundry are being renovated

breakfast and paraking aone would've made me give 5 stars but it was truly a comfort inn with laundry, gym,

and guest laundry, which were features i purposely chose this hotel for, we're not operational and this was

had to dry off with our tshirts and bring home a bunch of wet laundry

flies in the room were a result of food trash not being removed in the second floor laundry

in wasn't on time, laundry room wasn't stocked, dryer didn't work, toilet seat didn't stay in the toilet,

location kids liked breakfast

kids running around late at night. shower curtain had mold on it lamp shades were in bad shape

guy who checked us in looked like he smoked pot all day, grabbed a tee-shirt out of the dirty laundry and rode

our kids hadn’t eaten since the day before

breakfast was good but coffee was ice cold.

my kids and i love the breakfast choices

couldn t get into the gym, must be the door was broken

no laundry. we had to take laundry next door to the red roof

no guest laundry. no hot tub.

no laundry on the premises

no laundry, only a small in the next hotel.

pool was clean and nice locations was great plenty of food places close

the laundry room was across from us and very noisy during the night

value, clean, excellent bed, value priced laundry, good breakfast, nice carpet, safe area, near parks and lakes

i could hear kids, phone calls, alarms from nearby rooms

weak and / or malfunktioning wifi system

a bunch of kids and rude adults everywhere

and i had to ask for laundry bags for dirty

plastic laundry bag, pillows were good, not great

the breakfast is very good given the size of the facility

no hassle early check in...

they are pet friendly , and grounds are clean

the coin-operated laundry and dryer machines are new and clean

laundry machine broken - ran out of detergent - ran out of quarters at the office - not too clean

floor, one on 4th floor and total opposite sides of the building made it very hard with 6 small kids and only

hotel pool was cold despite being advertised as heated

breakfast was quite good as there was a variety of options

bolt lock on my door did not lock and they need a change machine for the laundry room or at least allow you to

laundry was broken

park and that the lady that does the breakfast went out her way to make sure i had quarters for laundry i am

renovation of guest laundry facilities, general upkeep of building interior not that great

the laundry lady i met in the hall was kind as well

we must have been below the laundry room because there was a lot of noise like cars rolling across the floor

wifi was excellent, room had ample tv stations and it included a robe, mini fridge, mini pantry

casino had no supervision we could see the machines aren t wiped down like before the moral isn

with the casino on site food good in bar excellent band in bar able to watch the horses

drinks and bar food was excellant and reasonable

only one laundry machine

was over the laundry, which was in use at 7 am

self-service laundry and a small fitness center available

nice to have laundry, don't usually need it, but this time we did

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

clean, pool, outdoor seating area! mini bar at front desk

had no breakfast bar or coffee included

pool water needs to be heated.

bike in the gym, we are not treadmill folks

free parking