there is no swimming pool

90 for spa access

breakfast was amazing lots to choose from

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

very clean nice smelling property the receptionist welcomed the kids with a activity pack!

from 6 due to location (across from laundry room and some outside trolley noise) but

there is a bar open in the evenings which appears to be popular with guests

the double bed was a little small for two people...and the sofabed was small for two kids.

draught guinness in the bar please.

location and price great breakfast

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

the wifi speed is very good

staff are so helpful and friendly in the reception and bar area

i guess i have a tale to tell my kids (head to the negatives

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

and, importantly, pet friendly

meant no room service so by the end of the week the room looked pretty tired

room service

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

a family, but by the time we got back from the cemetery, it was a little late so we opted for the spa instead

friendly staff 24hr room service and great breakfast with

phone for room service was broken

room service was great, and so was breakfast

laundry left piled next to guest elevators.

:) good wifi and shower

my kids really appreciated his support and how lovely he was towards them

food from the bar was edible

the hotel bar has a nice atmosphere in the evening

everything works without any extra charges, cordial staff is always available, and there is free laundry

correctly with all you need and more there s also a littler shop to buy what you need gym and laundry room it

it was a nice and quiet location with access to kitchen, gym and laundry

they even had a shop on site, plus gym and laundry facilities

but as a light would prefer first floor rather than basement due to the location of the laundry room

no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

liked that breakfast and parking were provided, the garden view we had was ok and i really liked the blue lighting

parking spaces only for 5 cars

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

more variety with breakfast

decent, large kitchen with a bar, comfy bed an sofa/living room

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

noisy delivery of laundry very early in morning

good to have laundry facilities

the reception staff were welcoming as always. the pool and gym staff seemed not as friendly.

early check in enabled for a fee

free wifi

no options to dinner after 9:00pm, difficult with kids

my daughter likes the pool area and my husband likes the gym area

it was first class lovely bar very clean bedroom was lovely

room with great breakfast, nice bar with outside space to relax and good location for main triangle, bus and

the bar was busy as it was an event day at crystal palace, but we were served quickly

good location, lovely room, bar and restaurant were great

the food and atmosphere in the bar are just great, specially after a hard day's work

laundry rooms while serviceable, needed a tidy-up

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

it felt a bit more like a staff elevator for dirty laundry, not for guests

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

room service only suggested uber/deliveroo

parking was available

everything was clear about our room, where breakfast was, the bar and lounge area

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no

free tea and coffee in room and good wifi

there was also free parking and wifi available

comfortable nights sleep and free parking

room was comfortable, and an early check in was not a problem.

small room for three people and no laundry service

the staff were friendly and helpful and the breakfast was excellent with hot food

the kids had their own beds and there was enough space for us

many young kids running around breakfast room on saturday and sunday mornings

contains a nice bar and the main eating area

wifi was unusable

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

the wifi did not work

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

wifi see above

more staff in bar and restaurant to attend to customers needs more attentively

small issue with the laundry which was eventually positively solved

the food ordered from room service wasn't great.

parking, decor and warmth

comfy bed, good size desk, good wifi, usb charge points, iron/ironing board were in cupboard if needed, good

room service was bad

the room service for food was excellent and so was the food

the pub guests with rooms, need separate wifi- not shared with general pub guests.

amazing mini bar and snack

wifi was terrible no signal/service mobile or wifi in room 9.

the wifi kept disconnecting

room, friendly and helpful staff great service for the kids

pool/

great gym and good size pool in spa

went early for breakfast and the staff were very good and breakfast excellent

we dined in the cloisters & the terrace as well as having room service frequently

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

they are flexible and allowed an early check in and late check out, which was very helpful

the honesty bar was brilliant- huge lovely showerroom

location, right across the road from the train station and next to a great bar but very peaceful at night

only wish there was room service

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

no laundry

at the same time they offered us and the kids drinks and treats

bed is small for even 2 kids, 12 and 14

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

train bar staff how to make your 'signature' dry martini

sadly the restaurant & gym facilities weren t open but this was due to government restrictions

the bar and restaurant are good, too (we had supper and breakfast)

room was cosy and clean and it s pet-friendly

also no laundromat facilities on site, would be ideal for guests requiring laundry services

lack of seating in the safari hotel bar side

arrived at 5,they said it was a maintenance problem, we were given free drinks and waited in the bar over looking

breakfast was amazing, free easy parking, really helpful staff, especially julie

the rooms looked tierd. the splash pool and spa was out of service.

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

wifi didn t work tv didn t work either

i could not log on to the free wifi.

free wifi

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

wifi wasn't brilliant but it was totally manageable

no laundry option in the rooms

a high end hotel with no laundry service is unusual. makes things difficult for tourists

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

gym and spa a bonus

really cool spot - just disappointed i didn t have tine to use the spa !! - next time !!