clean smells wonderful pool was open outdoors 247

very clean and breakfast was great.

wifi was terrible

driving through the parking lot to get to the hotel, there were a lot of bumps/potholes.

staff was very helpful and breakfast was amazing

also liked the fact that you could do laundry

breakfast was good. good location. had a swimming pool and laundry

i called the front desk and found out we were above the laundry and they were running their dryers

breakfast was great, enjoyed the waffles. room / bathroom are well maintained. quiet.

liked wifi, fridge in room

one person was trying to check people in and fold laundry and in the morning had kitchen duty

breakfast hours 6 to 8 no laundry facilities

when we opened the door because cleaning staff didn t have any clean pillow cases waiting for laundry to finish

no laundry facility

that is close to perfect north slopes and is a pet friendly location

laundry towels pilled in the hallways

room close to elevator. breakfast very good for motel meal. great coffee.

no hot tub in pool area parking lot lights shining into our windows at night

unable to get free breakfast advertised

the parking area was a little over-crowded, but it was a holiday weekend.

close to restaurants and the casino

the proximity to the casino was great, and the room was large

it's pet friendly and even the staff like dogs

location was great since we were going to the hollywood casino

courteous and professional staff, very clean facility. pet friendly

laundry facilities need much improvement

clean room, friendly staff, decent breakfast. easy to get to

nice breakfast.

25 kids in a small pool

there later in the evening and had to park alongside the road because there was no open parking spots

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the facilities laundry room needs updated equiptment.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

hot breakfast, pool, laundry room, location is all excellent.

spa tub was weak

breakfast was good everyday. the gym was basic but workable.

clean & well maintained hotel inside and outside. conscientious employees. good breakfast.

the kids loved the pool

the breakfast wasn't amazing, but that's not a big deal.

laundry piled in hall that was still there when we checked out

shuttle to the airport was on time, short ride to the airport

no microwave ordered room service twice and food was cold, no way to heat it up

i ordered room service for breakfast with doorknob card collected at 3am

bad but the sliding doors in the newly remodeled rooms made my kids a bit uncomfortable because you can hear it

wish it had laundry of some sort

no laundry facilities for guest

had issues with the wifi and door keys but this was a city wide power issue no fault of the hotel

the room was a nice room, outside of the wifi and counters not clean

i needed a late check out to take a meeting - only 45 min, when i asked they did not hesitate to say yes and

had to use the sister hotel for a load of laundry

gave us a room that was a pet friendly room and our room smelled like urine

room service dishes and discarded food on floor not collected all day outside of people s rooms

the room service was prompt and outstanding

the pool had alot of clean, large towels available without having to call and request them

beds were comfy laundry was convenient to use.

breakfast was great

the people at the front desk and cleaning staff abd ladies in the kitchen were awesome

bathroom was dusty on shelves. ac was a little noisy. parking lot view.

breakfast was great & the place was really clean

i was looking for a laundry bag on top of the coat rack where they usually are, and found a small ziploc bag

the dryer in the laundry facility could be upgraded.

they have smoking and non smoking rooms

breakfast was phenomenal

the wifi kept going on and off

machines out of order, laundry 2nd floor

also, we were by the desk and laundry area

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

facility has a laundry room for guests self-service

clean rooms, had good laundry facilities

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

very nice large pool

beautiful hotel, excellent breakfast

needed a choice of breakfast food for

they had a hot breakfast buffet with lots of items

from the front desk to the kitchen, everyone went above and beyond to make us feel welcome

the studio apartment with kitchenette

we needed an early check in to be at an event on time

great for a staycation, has a shuttle to the airport, the staff are friendly and helpful

great customer service very clean property convenient location long term parking

kids were coughing, having a hard time breathing

the shuttle to the airport deal is awesome to have, super convenient and great

location mainly and even though you had a bistro you need a bar with tvs and a bar feeling

laundry, breakfast was wonderful, room was super nice with everything we needed

i even used the laundry services and found an employee cleaning the washing machines with a toothbrush

thankful for the indoor pool and complimentary laundry

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

above average breakfast

the staff was friendly and the breakfast was good & well maintained

parking was included, very convenient, and parking area was safe

current restrictions, we were quite surprised to see all the facilities open (the pool and the gym)

but we missed the breakfast each day because we needed to sleep in

laundry was handy

breakfast omelette were awful and needed better breads and healthier cereals

rooms are beautiful. kitchen was wonderful.

we did have a misunderstanding about the shuttle when we arrived but that was quickly explained and sorted out

suite had the best kitchen layout with sophisticated storage system

good staff and it was clean . guest laundry

00 cash for our pet

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

night i had police out in the parking lot and all night over what i don't know i feel like i wasted the money

has nice pool and hot tub

we always enjoy the pool and breakfast was excellent.

love the kitchen and the fact it had a bathtub for my kids

easy check in clean room great shuttle service

loved having a kitchen and separated bedroom

room was beautiful, staff lined us up for a shuttle for an early flight. really a great stay.

room service/cleaning schedule is horrible

pool was out of order so that was a huge bummer for our kids.

nice breakfast, the pool and exercise room. room was spacious beds were comfortable.

pool was small but kids will always have fun with water.

the gym room/laundry room stank

out our window the pool looked a nasty green, totally grossing out my kids

the facilities are great: the gym was great to have, small, but of course it's a new gym with a tv in it, clean

pool was dirty,up all night with kids running and jumping in hall ways.

pool was dirty,up all night with kids running and jumping in hall ways.

being able to do our laundry since we were there four nights was very helpful

the access to a laundry room and clean rooms.

pool seemed small

parking was just a bit tight

breakfast had a great selection

had to pay $40 for parking for 8 days while i was traveling

clean & close to casino

the breakfast

parking wasn't the best, not accommodating to trucks (not 18 wheelers)

breakfast buffet area is a little small

it had a full kitchen in suite, laundry facilities on site

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

the free breakfast is great and love the convenient things like laundry and vending machines they are always

the laundry facility was very convenient and appreciated as we were half way through our trip and

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

cold breakfast area. really smelly air freshener in lobby area

free wifi

very clean and comfortable. staff was very nice. pool very clean.

the pool was perfect for my kids

couldn't get laundry done

no longer pet friendly

easy check in without extra fees, heated pool, clean and spacious fitness center and breakfast was good

dident get breakfast

lady in the kitchen/breakfast area was a little rude.

it was great to have laundry services available to wash clothes

the breakfast was nothing to brag about. more centered in kids eating.

breakfast was good me and my family liked it

gym and good location

you also stated there was a pool and to our disappointment it was closed

microwave or laundry bag, draft near window

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

no laundry

first floor room across from the laundry

the breakfast was not cooked well at all.

great shuttle service and driver to cvg

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

an airport shuttle was available for a very early flight

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

the main reason we booked this specific hotel was because they had an outdoor pool

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

called the hotel they gave us great directions, and sent a shuttle to pick us up

clean. modern, indoor swimming pool

room service was easy and good

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

free wifi was slow , $4.95 upgrade to high speed

was placed in a room next to the laundry and kitchen

the pool was a nice size for our family and friends

the shuttle runs on the quarter hour so just book a spot on the shuttle when you re checking in

clean rooms, courteous staff, very good breakfast area with scrumptious choices, and great location

we we left waiting for an airport shuttle for over an hour in sub 20 degree temperatures

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

wife and i, breakfast ( coffee, muffins and oatmeal) was a plus since we have a stove and small kitchen in room

and dopers in the build and outside in parking area, if you need cooking utensils you have to ask nothing in

pool /spa that is open late , fitness center and even a laundry room

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

the pillows and towels smell bad i think it's the laundry detergent they use

nice and fairly priced laundry facilities

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

the laundry facilities were cheap which was a plus

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

bed smell from laundry in fitness room, seems ventilation system not working properly

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

there was a good selection of foods for breakfast.

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not

went to the laundry area to ask a question about why the television was not working, she told me that she did

i waited 3 days to do laundry and that was going to check every 30 minutes or so until i finally gave up because

the laundry fee is quite reasonable

the room was fairly comfortable. it was nice having laundry facilities available.

it was cheap and the laundry was cheap.

staff members were very kind. very reasonable price to do laundry.

pool 2-the exhaust fan from the bistro roared below out room- quite annoying 3-could hear the guest

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

decor was nice, parking was easy, room set up was functional

no pool

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

to children and animals but got put on a 2nd floor there was cigarettes in the window of a non smoking room to

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

at the door parking and the attendant (pattie) made us feel very welcomed and helped out with our pet alot

pet hair and fleas in bed and room

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

stars hotels usually have room to fellowship there was but a crowded kitchen to talk with friends and when i

plenty of parking for rv or towed trailer (my situation), with well lit parking lot

poor parking

lack of laundry facilities and breakfast

i couldn't do my laundry.

our non-smoking room smelled like stale smoke.

allowed pets which was important for us. rooms renovated and with kitchenette.

00 pet fee for six ounce bird in a cage

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

had asked for a non-smoking room and we had just done a load of laundry we were folding in the room

have my money back, i couldn't go check the room first, and the woman stood there doing personal laundry in

wifi cable tv breakfast affordable clean

clean affordable friendly wifi breakfast

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

had a laundry. well situated

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

the rooftop bar has a fun vibe with wonderful bartenders

had a gorgeous rooftop bar with some great music and hospitable bar staff

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

good free wifi

kitchen was down for breakfast

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

lots of kids when i stayed so it was impossible to keep the common areas clean

to covid precautions, pool and fitness center were closed and did not have hot breakfast

the pool was closed which was understandable because of covid

overly scented softener used in laundry

the three course meal was wonderful as was the complimentary breakfast

the bar atmosphere, the rooftop sitting area and the breakfasts were all amazing!

it's conveniently located and included a delicious breakfast

the staff is very friendly and knowledgeable and the restaurant and bar

their laundry area consisted of an ancient coin operated washer and

came into the office behind the desk and we're arguing about who was going to open the laundry room for a customer

was going to do a load of laundry before we headed out the next day

breakfast which was printed on my receipt and the check-in clerk (who also was doing the laundry) just said

was very filthy no toilet paper old trash and dirty laundry present and not fixed during the stay

the parking, laundry and staff

wanted to charge an extra fee for having a pet

it was pet friendly.

cost and value and pet friendly

no breakfast because of covid decent daily price stupid pet

i liked size of queen beds, friendly staff, a laundry room is always a plus!!!

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room

breakfast, was great, the room was clean, and the staff was great, and if i every come back to

way too much chlorine in indoor pool, kids had red eyes

breakfast was excellent! everything was very clean

pool was cold, but we assumed it was due to the door not working properly therefore it had to stand

the rooms were very clean, and the pool was nice

breakfast was delicious

we couldn't connect to the wifi in our room

bed was comfortable. breakfast was good. location excellent for our purpose.

breakfast. we got there at 9. another empty. no cups. placed trashed.

wifi was horrible

very. lean and comfortable. laundry was a bonus.

bar off the lobby was very nondescript

everything. gym is nice

parking services is great but bit expensive the room cleen gym is good staff members are good

it was a busy weekend and the hotel bar was not open

little hot water prices for the laundry room way to high for washing clothes 3

that i could bring my pet.

we liked having the kitchen area in our room.

spacious room good parking

free breakfast only consisted of coffee, hot water, tea bags, oatmeal packs, wrapped muffins and granola

gym and laundry room were a plus

laundry room and pool hard to locate

laundry room and pool hard to locate

wifi would not connect to my game at all

the size of the parking lot could have been bigger.

the fitness room and the laundry room

there was a little girl meandering around in the kitchen

we enjoyed the bar food/drinks, they were surely overpriced ($12 for 2 soft pretzels) - keep this in mind and

drinks at the bar were way too expensive. especially for bottom shelf alcohol

very cool themes in this hotel. pets welcome. parking is high at $25.

the room service and no pizza :(

small shallow pool. kids were not impressed.

is no longer on the shuttle route with the casino, but it is still advertised that way thru the casino website

went for my kids birthdays

gym equipment outdated and out of order, furniture worn and

room i was in was above the laundry room and evertime the hotel did laundry my room was shaking plus they put

bar server was not particularly deft with our food or drink

the pool was a little chilly!

arrival there was no parking and we had to park under the overhang out front

fact that breakfast was just a cereal bar and juice or coffee

cleanliness, easy access, pool, workout room, self laundry , loved the shower !

we have a service dog and they gave us a lovely room that wasn't pet destroyed

got the breakfast and they also have a bar

did not provide any room service

breakfast was reasonably priced and not half bad

great breakfast

muffins, granola bar and coffee

the bar was not open on a friday night

garbage disposal didn't work so kitchen sink would back up when running water or using garbage

suite features for kitchen use to whip up snacks and meal on a rainy night in cincinnati

depressing, floors with the laundry were trashed and almost scary

was good, and it did have laundry somewhere within the building

the gym had decent equipment

great value for the location. continental breakfast was very nice!

free breakfast, good location, nice gym.

we did get a fan from laundry

there was no laundry bag

also, it wasn't mentioned that they are currently remodeling which meant the restaurant, room service, and bar

guest services to come to the room several times and no one showed up saturday the kids above us running all

wifi signal was so poor i ended up using my phone as a hotspot

the laundry room terrified me

checking in, we asked about a laundry room

some room renovations, the laundry room only had one washer working

the indoor pool is nice and i love the gym

the wifi sucks!

i also like it's pet friendly my pomeranian enjoyed her stay as well ''

pool is actually located in a gym, and closed early

beautiful hotel, bar and rooms!!

no food my kids would of wanted

the room service meals were amazing.

a lot of litter) part of town, poor wifi signal, practically nonexistent and kind of a high price for no

had kids so was disappointed pool was closed. understandable though.

were able to ask for late check out without incurring a fee.

tiny bath and horrible wifi

i came to the thinking that pool was open so had to disappoint my kids

expected the hotel to have laundry service

loved that had a spa and bar. beds were so comfortable. loved the nice big bathroom

withe a weekend away from kids, a girl just wants to take a hot bath

funky phone system, very hard to place a room service order

i used the gym on two occasions - while on the smaller side, it still had all the facilities i needed

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

pet friendly

laundry dryer was thumping against the wall

also, there was to be laundry facilities but that was not so, i had to find a laundromat

laundry machines not working

of new paint but it doesn't cover bugs, bad carpentry laundry facilities out of order and the breakfast was cold

room was next to laundry room with cursing employees entering my room without knocking

wifi is not included.

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

paid wifi, busy valet line.

have to pay for wifi 13$ or 15$ a little bit more incentive for $300

took an hour to get a drink from the bar poor staffing the hotel was noisy with a lot of street noise and room

i took my kids out the pool and went back to our room

pool wasn t heated so it was kinda pointless and they should definitely tell you that you have to

the hotel has a bar inside it

i had my 3 kids with me at all times

got to sleep in with peace and quite and i got to work out enjoy the gym didn t get to use the pool kept

i wish the pool was warmer. a little on the cold side for me.

the pool is ice cold. no heat whatsoever.

the bar was fantastic

kids love staying in this hotel

lastly , great gym and locker room , but there were no keys to the lockers to be found when i wanted to go

the room didn t have trash bags in the cans or extra bags for dirty laundry.

the gym was great, everything was clean

also they are a pet friendly hotel

after being treated so politely and wonderful we were even given free drinks at the rooftop bar as an anniversary

parking and breakfast cost extra.

also nice that you provide complimentary guest laundry services and an awesome omelet as well

cold breakfast pastries

faucet was broken and there was a 12 by 12 hole cute out in the ceiling for what looked like a wifi router

and the tiny gym had all the necessities to have a good workout

spacious room and made-to-order breakfast were great.

laundry room is small, only one washer and dryer.

over charged no room service no parking was not mentioned poor location

rooms were big and all have a little kitchen

hot breakfast was great and the location was beautiful and convenient

loved the kitchen and amenities made it feel more like an apartment

the price at the laundry very

the wifi was pretty great too

great amenities including the bar, pool, fitness center and free breakfast

they woke up my kids

we enjoyed everything. the rooms were clean. the pool was a nice size.

it was absolutely fabulous. i is impressed with the room and the room service

great hotel, would be great to have a gym for business guests

welcoming staff and delightful bar with excellent restaurant

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious

friendly staff, super clean, stylish interior, excellent food, well equipped modern gym

breakfast was good and the kitchen staff did well restocking the buffet as needed

the fitness room offered lora of materials, the breakfast tasted fresh, and the hotel was clean.

the rooftop bar was amazing & the breakfast was pretty standard but hot & fulfilling

clean, friendly staff, close to nearby entertainment, and breakfast was amazing

the kitchen was very useful

we also enjoyed the pool and was grateful for the guest laundry after a root beer incident

some staff was rude. in the kitchen staff.

i liked that it had a gym, it was close to everything, and the free breakfast

wifi was slow and i was unable to connect to the tv with my phone-probably user error

room clean/ breakfast service still great although modified/ kids loved the pool

but the kids had to problem with any of it

the only thing i didn't love was that the breakfast had to be paid for separately

we came with our kids so that was the only reason i would not go back if i had my kids

breakfast was small, people were smoking on the patio area

kids swam in the pool

we were across from the laundry and right next door to the exercise room

breakfast was okay but not many options.

fitness center was too hot

while i didn t eat a full breakfast here, i did grab a muffin and checked out the rest of the offerings,

breakfast was a bit lacking in variety

room carpet was sticky. housekeeping was every other day. the washer to do laundry was broken.

it was pricey. breakfast was not included. bar set up was odd.

ended up having to take tiny gym towels

the kids loved the pool

didn t like they the bar wasn t off in its own room, and that the hotel didn t offer continental