i was looking for a laundry bag on top of the coat rack where they usually are, and found a small ziploc bag

the dryer in the laundry facility could be upgraded.

pleasant and comfortable. friendly helpful staff. i really liked that they had smoking rooms!

excellent breakfast, we got sausage and biscuits

wifi worked and ac worked

beds were comfy laundry was convenient to use.

we had a room near the parking and it was noisy in the morning with buses or motorcycles outside our window

excellent breakfast

breakfast was great & the place was really clean

great breakfast and price.

i called the front desk and found out we were above the laundry and they were running their dryers

breakfast was good. good location. had a swimming pool and laundry

also liked the fact that you could do laundry

they had the place super clean and sanitized, pre packaged breakfasts and time slots for the pool

allowed pets, had to tell staff that a dog had pooped on 3rd floor by elevator

when we opened the door because cleaning staff didn t have any clean pillow cases waiting for laundry to finish

one person was trying to check people in and fold laundry and in the morning had kitchen duty

breakfast hours 6 to 8 no laundry facilities

no laundry facility

watching tv but since it was wifi half way thru a movie it froze and had to finish it the following nite

laundry towels pilled in the hallways

thought it was a no-smoking, pet-free hotel

free wifi & breakfast were included with the price

the pool was so small there was 6 kids in it snd there wasn t any room for my two girls.

breakfast was fine. the staff and parking were good.

being charged a pet fee for an 8 week old puppy. that was in a carrier except when being walked

we had a family with kids above us and they were running around at 11:00 at night!

parking

the breakfast was fine.

there was not an indoor pool, and the gym was geared to hand weights only

pet friendly, friendly staff, clean environment, hot breakfast, coffee 24hrs

its literally 2 mins from hollywood casino (the whole point of our visit) n your 3 mins from the only strip

clean, friendly staff, convenient to the casino.

are pet friendly

didn't have the trolly to shuttle back and forth to casino

no laundry facilities for guest

wish it had laundry of some sort

great view, hospitable and friendly staff, ease of parking, small town feel

no free coffee bar in lobby for early risers

we opted out of room service because of the complaint of comforter but called front desk for towels and they

laundry facilities need much improvement

small parking lot

breakfast was good

some kids were not supervised in the pool which ruined fun time with all our kids

room was great and my 5yr old enjoyed your pool.

late at night to our room so we just wanted to sleep well early morning we were awoke by the laundry room being

being close to the pool but both dryers did not dry well and there was no change machine in the laundry either

laundry facility was clean and much needed

were on the first floor across from laundry

and housekeeping entered our room and saw our clothes all over where we were separating it for laundry

the breakfast wasn't amazing, but that's not a big deal.

breakfast was less diverse than at all the other hotels we stayed at on our road trip

love this hotel,it is very clean,close to my sister's,pool and hot tub is always maintain, will be back

the breakfast was awesome, and the kids loved the pool.

spa bath, location, friendly staff at check in/out

laundry piled in hall that was still there when we checked out

the pool was not heated so we were not able to swim

no room service menu in room

and convenient airport shuttle

$25 for parking for up to 2 weeks and, a free airport shuttle. can't beat that anywhere.

breakfast ended at 9. ten would have been better!

a lot of parking, friendly employees

some people didn t have a place to set for breakfast because they had a staff meeting in the dining area

greatly appreciated the mini coffee bar with flavored syrups & creamers

comfortable beds, clean upon arrival, internet service, good breakfast, friendly staff, quiet, parking lot well

had to use the sister hotel for a load of laundry

no receptionist upon arrival and room service trays left in corridor

room service dishes and discarded food on floor not collected all day outside of people s rooms

needed room service

had a early flight out of cincinnati and the hotel had a shuttle to the airport and it was about three

pool was disappointing cold and in need of repairs.

we got stuck in the parking lot and had to call aaa

breakfast cleanliness kindness

the smell of marijuana in the halls and the group of gentlemen smoking in the parking lot.

the gym had mix matched dumb bells

bed wasn't too comfortable and there was no guest laundry on my floor.

the lights in spa tub didn't work and for the price room could've been a little bigger.

there was kids in the pool and hot tub

friendly staff, clean, nice breakfast

there was kids in the pool and hot tub

clean rooms, had good laundry facilities

also, we were by the desk and laundry area

facility has a laundry room for guests self-service

machines out of order, laundry 2nd floor

i needed to do laundry and ran out of quarters and the 3rd shift staff helped me out and gave me quarters to

clean room and love the fact that has self laundry facility

was worn and outdated, time for updating, broken leg on table, laundry vending machine didn't have soap to wash

desk, we were to walk through the halls with the staff member on duty, to get blankets from the laundry room

beautiful hotel, excellent breakfast

used the gym and all 3 treadmills were broken

the kitchen staff not so friendly

loved the two bedroom suite with full kitchen

breakfast :(

the separate bedroom was awesome! pet friendly! great rooms

kitchen included a microwave, full-sized refrigerator, dishwasher, sink with dish washing detergent

did not have time for breakfast. i caught the airport shuttle at 6:30.

to watch from too-no left side lamp/table--pool closed for 1 week (terrible if i had kids) -- was advised to

the shuttle to the airport deal is awesome to have, super convenient and great

the shuttle to and from the airport was nice. driver was very courteous.

very friendly staff and free of charge shuttle to the airport

was very close to a sports tournament the kids were playing in

was very close to a sports tournament the kids were playing in

kitchen closed at 10, so you can t get the great food any later than that

the street weren t parking there this time around when we were there there were multiple young kids around

is always a downside there is a fee for parking which i wouldn t mind if people going to the bar across the

the service at the bar / restaurant was superb as well

location to other bar & restaraunts

hallways have no carpeting, so you can hear kids bouncing basketballs on their way to their rooms

the coffee or tea bar consisted of a keuring or freshly brewed coffee also with cream and sugar of course

that the gym was across the street

the beds and pillows were pretty comfortable, and the wifi was good.

how far away the parking lot is from the doors of the hotel

laundry room and pool hard to locate

gym and laundry room were a plus

it doesn't have a pool

pool or hot tub, seems like a bad part of town, had to switch rooms cause the first one had no heat

love the location and parking and all of that

there are laundry facilities on site which come in handy

when i done laundry they had no change machine and the lobby desk said they dont give out change

especially in the basement near the laundry room

i was then made to wait for one hour in the lounge, the lady told me she had to take care of laundry first and

comfortable, helpful staff, kitchen, clean, close restaurants., affordable.

good free wifi

the rooftop bar has a fun vibe with wonderful bartenders

kitchen was down for breakfast

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

had a gorgeous rooftop bar with some great music and hospitable bar staff

adequate fitness facilities for what we neede

breakfast was good, staff was very friendly and the facility was in excellent condition

clean, new, pool and fitness center

breakfast was good. staff was helpful. fitness room and pool were excellent

clean, friendly, fast check-in and out, nice coffee bar and breakfast

friendly staff and great price! clean pool and laundry room!

wifi too weak to use, no local tv stations, no major networks, phone didn't work, plugs literally

they failed to have anyone plow their parking lot and i got my car stuck in the back lot

the staff was friendly and very entertaining. they were very kind to my kids.

parking

good location and helpful staff! wry convenient laundry!

only had one washer and one dryer for guest laundry for the whole hotel.

we loved everything about the hotel..the breakfast in the morning was awesome!!

free breakfast, pool n it's area so many food places ud83dude0a

i love that the hotel is pet

laundry facilities. not many hotels/motels have that and clean clothes are a must.

i liked how big the room was. laundry was good.

1 laundry room

the ac worked better in the second room but we were given no towels and had to wait for the laundry to be done

for the price it was very clean. liked there was a nice laundry facility on the premise.

had a small kitchen with frig, stove, and sink with pots, pans and glassware

the gym was nice too went at night and enjoyed my

being a modified breakfast, there were enough choices

the pool area was also very well kept

there was a pool and gym

good laundry unit

laundry facilities available ($2 per machine), rooms are pretty clean, everything is quite new.

the lady who ran the breakfast was so helpful and friendly, really enjoyed her

pool was closed and we were not made aware before stay. we had some very disappointed kids :(

clean, great front desk and breakfast staff

they do have vending machines that work, ice, and a laundry area

first of arrived and there was dirty laundry baskets and take out food all in the parking lots

people walked around in the parking lots all night and sat right outside your door like very uncomfortable had

the bed was comfortable. to be a smoking room the sheets were hole free.

cleanliness and available parking. breakfast was fine.

guest laundry area and fitness center

loved that this location offers free laundry to guests, and that a key card is required to access the laundry

laundry, breakfast was wonderful, room was super nice with everything we needed

room, nice kitchen with a full size fridge, clean, free laundry, indoor pool still open this time of year, plenty

great breakfast, free laundry, very nice staff

was very clean the breakfast food was good and the staff was very attentive to cleanliness the pool was

i liked the comfort of the room, the quality of the gym and the service of the staff.

the gym was sufficient

the breakfast for both days were not to my liking.

beds a bit stiff and the pool was highly clorinated

the fitness room and the laundry room

food and bar closed at 11 and there is nothing nearby

didn t have a bathtub, which would have been fine if i didn t have kids with me

my kids loved the fun decor throughout the hotel

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

signage for pool/workout are could be improved.

the breakfast was wonderful !!

starters there was literally 10 cars in the entire parking lot and we got put on the 3rd floor

i liked the parking lot was well lit

breakfast just ok

breakfast was yummy, and the staff was helpful and efficient

pool was clean & had nice seating for those not swimming

current restrictions, we were quite surprised to see all the facilities open (the pool and the gym)

loved the breakfast, the pool, location of our room, the way the hotel looked, how fresh the room smelled

were in the process of revisiting their parking lot

curtains, slow drains, hair in towels(housekeeping need not place towels that do not wash out in laundry

didn't like the laundry room or the bathroom in my hotel room

had a laundry. well situated

laundry staff and housekeeping needs to pay attention to the sheets and coverings for the beds

happy to have the guest laundry when we got caught in a thunderstorm and our clothes and shoes were drenched

laundry was handy

we love having the kitchen in our room to be able to keep food and drinks in the room

saltwater pool, clean and well equipped gym, cleanliness, location & staff were great

and the staff could not have been more accommodating and friendly - checkin, checkout and the shuttle driver,

the entire facility was clean, staff helpful and friendly, good breakfast variety for all, great pool, and the

good staff and it was clean . guest laundry

00 cash for our pet

they don't have breakfast as advertised.

not work, freezer frozen solid, noone cleared sidewalks to room or office, noone cleared snow off parking lot,

oh and let's not forget i got pulled over in the parking lot and they asked me why i was there

has nice pool and hot tub

loved having a kitchen and separated bedroom

we always enjoy the pool and breakfast was excellent.

love the kitchen and the fact it had a bathtub for my kids

we also enjoyed breakfast

the access to a laundry room and clean rooms.

being able to do our laundry since we were there four nights was very helpful

breakfast was great! lots of options!

everything was great. room was clean. staff was so kind and helpful. breakfast was delicious.

pool was alittle small. breakfast was ok.

the gym room/laundry room stank

wasn t a ton of parking unfortunately, also there was no breakfast as the ad originally stated

have a hot breakfast options, not just grab and go food.

out our window the pool looked a nasty green, totally grossing out my kids

breakfast area was very clean

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love

we also love the shuttle service and ability to park our car at the

pool and jacuzzi were perfect after a day on our feet all day

, love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love

pool was out of order so that was a huge bummer for our kids.

parking wasn't the best, not accommodating to trucks (not 18 wheelers)

of parking

free wifi

not enough parking. there were times we had to park in unusual spots.

wish i would ve known we had to pay more for our pet, but it didn t matter we had to be there either way

love the hot tub in the room. breakfast is always good and the bed is comfortable.

pool was closed in august, and the wifi was down

there could have been a little better gym. while there was free internet, it was quite spotty

liked everything except room was noisy. too close to pool

the wifi was down and the pool was closed but was not that big of a deal to us.

the wifi didn't work on my laptop, only on my cellphone and i couldn't work at the hotel

breakfast was good

breakfast was adequate

all the noise door slamming kids running

pool area

couldn't get laundry done

family loved the breakfast, the beds were very comfortable, the young guy at the front desk could not have been

the breakfast in the morning

parking lot was not up to par because of the snow

i was able to get time in the fitness center where the equipment was topnotch and the room very clean

the laundry facility was very convenient and appreciated as we were half way through our trip and

it had a full kitchen in suite, laundry facilities on site

cleaning people were a little bit loud first thing in the morning, and we were right next to the laundry room

full kitchen, quiet, laundry facility, breakfast and landscaped grounds

exercise room, laundry, breakfast, elevator, maintenance on the grounds, secure doors and even a room for you

it might have gotten tangled up in the sheets or something and asked if they could check the laundry

door pool samsung flat screen the breakfast the popcorn in the dining area omg i loved my stay keep up the good

extra toilet paper, no kleenex, had a kitchenette with a sink and no soap or paper towels/napkins for it

breakfast, nice fluffy towels

bigger parking lot. i had a truck and trailer was hard to find parking.

overly scented softener used in laundry

the restaurant and bar where closed in the middle of the week.

excellent breakfast

seems like the local music bar of choice with live jazz at least 3 nights in a bar which seats about 40 (very

limited items for breakfast

it was great to have laundry services available to wash clothes

very small pool that is outside so we could not swim because it was cold and raining

the breakfast was good and the staff was super helpful

clean , excellent decor, breakfast was well set up.

kids and i were disappointed to say the least

microwave or laundry bag, draft near window

no laundry

first floor room across from the laundry

be careful of the garbage, the housekeeper made a snide comment about the bag being full of clean laundry and

i called hotel and shuttle was right over to pick me up

location was a 10 breakfast was an 8

very clean, nice warm pool

close to the airport, great staff, and easy shuttle run in the morning.

great shuttle service and driver to cvg

pool was closed, even though it was outdoor and the weather was perfect

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

first room we were given had dirty laundry in a pile in the floor

laundry room in hotel, vents in the room super dirty

it was nice. i wish the pool was heated

there was a bar and restaurant though i didn't use those

pool was chilly but clean with lots of towels

laundry facilities worked well and were good addition

although signs say quarters are available for laundry facilities,there were none at office

i had to catch the front desk help at the laundry area and ask for toilet paper and cleaning spray so that i

due coronavirus 19 staff had to attend to everything just one person hallway cluttered dirty laundry and garbaage

flat screen tv, free in-room wifi, and free parking

was placed in a room next to the laundry and kitchen

was placed in a room next to the laundry and kitchen

of the hyatt benefits were available: gym, pool, breakfast, decent rooms

the kitchen staff were accommodating

clean nice staff and we got to kentucky early and they were kind enough to allow a early check in which meant

there seemed to be random people roaming in and out of the laundry area and going back outside (not sure they

we found dirty laundry sticking out from behind the dresser that should have easily been found it the room was

kitchen, refrigerator, stove, room size, tv, laundry faciities,

room was nice and very clean the bed was very comfortable and it was nice having the kitchen

i'm sure that attracts the clientele we saw hanging around in the parking day/night

the pool, exercise room, and laundry facilities were nice bonuses and great value for the price paid for the

the pillows and towels smell bad i think it's the laundry detergent they use

laundry for guests, 24/7 airport shuttle. amenities- fitness center, indoor pool. location.

pool /spa that is open late , fitness center and even a laundry room

nice and fairly priced laundry facilities

enjoyed the room, amenities of the hotel, the breakfast, fitness center, pool, and laundry center

bed smell from laundry in fitness room, seems ventilation system not working properly

the laundry facilities were cheap which was a plus

lots of storage in the room, lots of outlets in the room, lots of room, workout facility/laundry room is very

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

breakfast, tv and seating in the lobby, laundry services, vending machines, tv channels in the room, setup of

the room we were given was next to the laundry room and the staff was doing laundry all night

need more laundry facility and out outlet for the phone or the wall was broken inconvenience

kids playing in the hallway, too many people allowed in one room

kitchen worker (person in breakfast area) talking about customers in the presence of a customer

very. lean and comfortable. laundry was a bonus.

the room was clean and had a nice kitchen with a large refrigerator

is no bar or restaurant in the hotel

breakfast was wonderful with wide variety!

there s a nice game room and small pool downstairs

the laundry fee is quite reasonable

it was cheap and the laundry was cheap.

need to take your own laundry detergent, none available to buy

went to the laundry area to ask a question about why the television was not working, she told me that she did

they have a washer and dryer so anyone staying can do their laundry

staff members were very kind. very reasonable price to do laundry.

location, plenty of free parking, ice cold water bottles at front desk (very hot & humid weather), clean and

print must be read: i even called to confirm a shuttle ran to and from airport -if there s a shuttle driver

many hotels have a coffee bar in the lobby all the time. this one did not.

i didn t like the fact that online it states that they have a pool

we were a bit disappointed that breakfast wasn't included, but the room service was tasty

i decided to try room service, but no one answered after waiting over 5 minutes

i wish they had a free breakfast

small shallow pool. kids were not impressed.

gym

that the billiards and bar were on separate floors

breakfast was not well stocked

the lighting in the kitchen area could be brighter

the kitchen and bathroom were very spacious and i have never seen a kitchen with a dishwasher, 2 burner

loved your kitchen

was good, and it did have laundry somewhere within the building

depressing, floors with the laundry were trashed and almost scary

everything from the rooms to breakfast. they always do a great job.

staff were very polite and helpful. the breakfast was delicious!

didn't get free wifi.

we did get a fan from laundry

there was no laundry bag

free wifi

i love the room it was big and my kids definitely enjoyed the space.

also the gym and the restaurant were closed

the wifi never ever worked and the walls are paper thin.

the whole room smelled like old smoke even though it was a non-smoking room

pet hair and fleas in bed and room

front clerk was rude, the room was clearly smoking when it was designated a non-smoking room, it reeked of

is conveniently located near the airport (13 minutes from the parking garage for early flights)

gym was closed and there s no guest laundry.

the front desk for towels and washcloths and coffee had to use trash bags of our own no guest laundry

location free wifi free breakfast

someone was working out in gym with music on at bedtime

shout to jean and the kitchen crew being on top of breakfast

expected the hotel to have laundry service

we had a great visit to the hotel spa and the restaurant had a fun and classy vibe

no pool or hot tub, spa took forever to get in touch with.

bathroom was gorgeous, beds were comfy and my kids loved seeing the art

the hotel gym had a variety of equipment

lack of laundry facilities and breakfast

i couldn't do my laundry.

there was a group of people in the parking lot smokeing drinking and passing around

very friendly staff, well lit parking lot, safe place to stay for a reasonable price.

wifi wasn t good.

unfortunately, the family next to us had several kids that were allowed to run wild,yelling,screaming and ruined

the kids in the next room were loud the first night

the pool was closed at the time of our visit. our kids were very disappointed.

wasn't nothing open around there! no fault of the hotel. couldn't access the wifi.

the kids in the next room were loud the first night

the only thing i thought was weird was that there was a big black trash bag of laundry outside our room the

in the bath room other than 1 bar of cheap soap, not even a liner in the waste basket, no bag for laundry

had to ask for house keeping no laundry facilities

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good

cleanliness, room service, and staff were excellent

the price at the laundry very

they woke up my kids

the breakfast bar was outstanding and the staff was very attentive

ev charger

gym was also good

wifi is not included.

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

wifi was solid

nice bar and restaurant

took an hour to get a drink from the bar poor staffing the hotel was noisy with a lot of street noise and room

bar could be open later on weekend nights, pricing, my sisters room charge was less than mine

pool water was very cold. didn't offer free breakfast.

the hotel has a bar inside it

pool was ccccooooollllld

big clean rooms, excellent bar at the lobby. staff was super friendly, kind and informative.

the room didn t have trash bags in the cans or extra bags for dirty laundry.

breakfast was a little weird

we were able to get an early check in

location entire hotel was very clean balcony room late check out option valet parking

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff