lovely terrace overlooking pool

welness/spa is poorly equiped and expensive

car parking was good

good breakfast, friendly helpful staff

the spa was not open when we stayed as we were out of season

good location, premises are well maintained and pool is enjoyable during summer

was very cold at the main space at night

when we came the heat of the seeming pool didn't work so we got a discount

nice pool, pleasant staff. excellent gym.

location amazing view from our room and excellent service from pool attendant to bar staff including breakfast

the restaurant is also very nice quality and a great breakfast included

the pool was really nice, there were several options for the breakfast.

advertised indoor and outdoor pool closed without notification prior to booking

stay and great breakfast

the pool was really nice, there were several options for the breakfast.

how hard they worked to ensure wifi with a new system.

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

there was no breakfast serve.

breakfast was the best we had in spain and we felt totally spoilt by all of the staff

we borrowed the bikes and went for a ride, swam in the pool, had a massage and spent time just relaxing sitting

has a lovely spot with a nice chimney (for the winter) and a pool and great garden space for the summer

outside box with fireplace was our favourite place, the staff was super nice, great breakfast, overall a quiet

the pool area is absolutely beautiful with lots of loungers, you can also get drinks by the pool from

breakfast was sumptuous

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

breakfast was amazing

breakfast was delicious and filling

breakfast, location and stuff

comfortable rural hotel 10 mins off motorway en route to santander with secure on site parking

the owners were very friendly, helpful and obliging. excellent food. secure parking.

parking spaces were a little tricky to access as i have a large car, but not a problem.

secure parking

very quiet surroundings, plenty of parking space and a good breakfast

everything was fine. a shame that the gym didn't have a static bicycle

location, and has its own parking

the room was a good size and comfortable gardens were good and the parking exerlent

good car parking out and indoor

restaurant was closed only the bar was open.

parking is very easy

peaceful ,friendly , great parking, nice atmosphere with classy marble and stone finishes

had lots of parking and in excellent location for mountains and nearby town

they also have a big garden and plenty of space for parking

wifi did not work on second floor where i stayed

the wifi was terrible and extremely poor

good wifi connection as well

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

room was located near to a late night bar that is very noisy until 3 am

location, staff and gym facilities were exceptional

experience i had, at 03:00am, in the middle of the dark, walking from the hospederia to the parking to pick up

restaurant food was pretty basic and quite expensive, especially in the evening, breakfast was a good continental

as for the hospederia, we appreciated very much the possibility to have (a late) lunch and breakfast:)

dinner and breakfast is extra and is basic (you get what the other monastery inhabitants are eating at 10

luggage on rough pavement especially at night when you arrive, there is not enough light from the parking lot

good service, at checking in, only hand over the keys, no other information about breakfast, wifi, typical stuff

close to the nautical club, where we spent most of the day at the pool and the nearby facilities

indoor pool only opens in summer!!

pool opened at 11

paid to go to a pool nearby as the information on booking

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

comfortable beds and wifi

room only had one towel because the laundry delivery had been delayed

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not

the room was a good size and the wifi worked well

bar which was part of the restaurant, didn't serve my preferred night cap, brandy

hotel was advertised with a pool, but the pool wasn't open yet, which was a shame

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

also pet friendly location, we travelled with a dog

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

good bar and restaurant onsite.

service was very slow, order at the bar if you are in a hurry

of kids running the hole day in the corridors, screaming, beating doors

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

the wifi only worked in the lobby, not in the rooms.

gym worse (much smaller and old equipments) then it was before and you had to ask for the key

plenty of free parking on site

service, excellent breakfast, free parking

the gym

the rooms were nice and clean, the pool is great

the bar was nice, and the restaurant was busy with locals (which is always a good sign) we traveled

location, receptionist, parking, good space, big enough.

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the bar wasn't open for any food or drinks

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

13) on the site, it says laundry facilities and massage services

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

access from the highway with secure parking available on site

amazing, parking in site, really good quality, high standards, kind people working there

a large hotel, huge rooms, conveniently located near the highway and outlet, free parking.

wifi connection was quite bad, had to reconnect every 5 minutes

only negative: wifi was quite spotty when it worked, it worked ok, but at times, it cut out completely

wifi and heating worked well

breakfast not included in the price.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

it means the restaurant and laundry close on the weekends and holidays

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

there is no room service 24 hours !!!

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

we were able to get some laundry done very quickly

room was quite small. laundry service extremely dear

location for access to segovia plus free safe parking

easy outdoor parking directly outside the entrance to tithe hotel

plenty of free parking at the hotel

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

helpful staff, clean and good wifi

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

wifi was not good. didn t work most of the time.

and clean hotel on a highway, with free underground parking and decent wifi, all this at a reasonable price

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

great location, good sized room, free parking, breakfast included, fabulous restaurant.

gym

nice bar and restaurant

the included breakfast was very nice

provide common washer and dryer if some one wants to do own laundry

hotel, pet friendly besides breakfast when we needed to put our pet into the car to follow the hotel

breakfast was perfect location was remote but close enough in taxi

free parking close to a6 clean and comfortable

excellent parking, and close to motorway

good shower and wifi

the room was comfortable and there was even a gym.

wifi didn't work most of the time

free sweets in reception, good wifi and warm rooms

the hotel had good wifi, but our room was a dead spot.

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

no price list for laundry.

laundry facilities were a bonus

room service. staff member at night could not speak english

location, cleanliness, strong wifi, staff

check in was smooth (apart from the shock of having to pay extra for pool/sauna) and the valet parking worked

breakfast was really nice, lots of hot and cold options

breakfast the chorizo sausage slices were cut and arranged on a plate, beautifully, but they

i had kind of presumed there would be a swimming pool but there

nice buffet breakfast

brilliant laundry service

ad said hotel had laundry - actually a sister hotel further away had laundry services

pull out sofa for kids needs replacing.

the kids loved the bunk beds.

this was fine since our kids were older so we put them in 1 room

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

gym a bit poor, elevators a bit confusing, orange juice in breakfast not natural

the spa didnt have space available and needs to be cozier and the breakfast was already closing the

we paid for the spa which seemed expensive at around fifty euro but ended up having it all to ourselves for 2

ac didn t work in the gym. getting eggs at breakfast was a bit haphazard.

we had some problems with the wifi

not the hotel s fault, but couldn t get the app to work for the ev charger

good wifi

lots of noice from running water/ heating etc the property promised to have a functioning gym, but unfortunately

on the web there is a gym and there is, but really small and unequipped

toiletries , laundry bag ,aircon control from reception and poor operation

the hotel information sheet said they had a laundry service

no laundry service.

laundry is only two day service

rooms were large and well appointed with mini bar and filter coffee machine

no working wifi in the room

free , secure parking

secure parking

free parking

free parking

plenty of space, particularly for travelling with a pet

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

very pet friendly would again in a flash

parking is free and easy

and helpful staff; large, clean, comfortable rooms; excellent wifi; great food in the restaurant and cafeteria

room service for food, hot plates do not have covers so they arrive cold

pool and sauna hours are 1700-2100.

the wifi worked well and the staff could not have been nicer

access to the indoor pool is not senior friendly the

pool area doesn't open until 12

no smoking area for bar when weather inclement. breakfast expensive.

swimming pool and pool area

disappointed that the pool didn t open until 12 noon

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and

wifi wasn t strong - but i wouldn t say i didn t like that about the property

bad quality of wifi

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

room service never answered the phone when i called to order dinner.

no room service

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

laundry pickup to early (around 6:30) and the driver is not very smooth.

we entered the room there was a smell like smokers had been there - or old laundry left too long

room service system is inconsistent

quiet place, on site parking, the bed is super comfortable

shaded parking space available

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

big rooms. laundry service was excellent.

parking available, good breakfast, nice rooms, wifi. all perfect!

the wifi speed can be improved

wifi can work poorly sometimes

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

this time i used the laundry facilities, which are very convenient

gym and pool facilities are good

kitchen could be better equipped with cooking tools and a coffee maker and toaster.

were nothing in the kitchen for the short stay

paper towels in the kitchen would be a plus

room service was great and affordable

everything was fine, breakfast doesn t have huge variations but few and very good products .

very nice and varied breakfast

room has no tea or coffee facilities during this day then you are forced to pay for one in the bar as there are

room size is small, breakfast is average. very small gym, no swimming pool.

also no laundry service even though it says there is one

clean laundry

the existing gym could definitelly be improved

gym could be improved and an indoor pool

staff was super friendly and welcoming. it was super clean. breakfast was also excellent.

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

area but is close to restaurants and huge shopping mall only negative is there have a beautiful pool which is

the price is really cheap compared to other hotels and this hotel includes parking that comes very handy in

friendly staff, toilet was very good. room service was very quick.

all the staff especially at the bar (:

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

very good and cheap food from room service

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

room service is supposed to be 24 hours but when i ordered at 5am it's closed

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym and pool was very good

we couldn t get wifi in our room

it is a good hotel with gym, good services and clean

free wifi was truly terrible

> no iron device in the room. > laundry pickup , you need to give it to reception.

room service was incomprehensible and quite difficult to reach the reception

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza

the pool is amazing too and in general the stay at the hotel was really pleasant

stay here, the staff were kind and the facilities were great, a member of staff from the bar gave us a free

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

booked to take my daughter swimming. no kids in the pool…..

location, cleanliness, wifi and friendly staff

and the room was exceptional: good size, great bathroom, wonderful view, good facilities, small gym, good

location (near our office) breakfast choice, bar food and staff.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

the bar and dining room are small but cosy and staff is friendly, food is good

wifi was bad

rooms, breakfast, pool

it was great to have a bar downstairs and a supermarket nearby

wifi a bit intermittent

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry service is tremendously expensive

laundry facilities were a

i did like the room, it was super spacious, comfy bed, good wifi

the room service was also really yummy and quick

to small pool area and long distance to city center

room service is awful

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

it was not finish and something were not usable (gym, rooftop, elevator)

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

the pool was really good for family with kids

we didn’t have breakfast and even though we were offered a 20% discount it would make it 20€ per person,

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

on arrival with a family of 5 (3 kids under 6), we were told check in would be 2pm without checking my name

room service

the wifi was super slow, almost useless.

the room service doesn't answer to the calls . you need to call to the reception.

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

the wifi was a bit patchy

good bar food and welcoming staff

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool facilities coud have been cleaner / better.

the pool, the cleanliness of the room

wifi was strong, it is close to a metro station and the bed is comfortable once you get over the

the free wifi was excellent

room was clean and tidy every day, and the wifi was fast

wifi was good and the air conditioning worked well

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

laundry facility is costly. no provision for washing underwear and drying.

a day for wifi is from the last century

the free wifi wasn't great. you had to pay for the high speed wifi.

there was a gym

the wifi was poor also the breakfast was poor

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

poor wifi.

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

fantastic rooms and facilities, and the breakfast options were brilliant

with all hotels i suppose the mini bar in room was an absolute rip off, 4 for small bar of chocolate,

they breakfast was excelente,...and abundante

no free access to spa area.

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

the pool opening times could have been longer..early morning

clean room and great ameneties. good breakfast and nice staff.

also pool is available