the breakfast was delicious, i loved the fresh juices and the fried eggs and bacon!

nice view but the breakfast was nothing special, no vegetables again.

the pool was really nice, there were several options for the breakfast.

the restaurant is also very nice quality and a great breakfast included

advertised indoor and outdoor pool closed without notification prior to booking

there was a delicious breakfast with a wide range of food to choose from, including eggs and bacon

the breakfast was outstanding, which is unusual in my experience

exceptional breakfast! very fresh and delicious.

a peaceful, semi rural location. welcoming hosts. well equipped room. free parking.

breakfast was delicious and filling

kitchen and common room were very small, the pictures are misleading

the spa was exceptionally expensive for a basic pool/spa/sauna

nice pool, pleasant staff. excellent gym.

location amazing view from our room and excellent service from pool attendant to bar staff including breakfast

spa is an extra charge of 20 per person

was no room service option available for hot meals as the restaurant wasn't open for another 2

location spa breakfast

food and bar available on site and a good choice for breakfast which was served until 11am

you have to pay for the indoor pool via the spa area as the hotel has a separate agreement for usage of this

breakfast was a bit skimpy and though available until 11:00 they stopped refilling the buffet by

gorgeous pool area and dining room with incredible food for both breakfast and evening meal

breakfast was the best we

breakfast was lovely and varied

has a lovely spot with a nice chimney (for the winter) and a pool and great garden space for the summer

the pool is fantastic, the garden is perfect

was good, washing machine and complete kitchen

comfortable bed well equipped kitchen

how hard they worked to ensure wifi with a new system.

there was no breakfast serve.

comfortable rural hotel 10 mins off motorway en route to santander with secure on site parking

the owners were very friendly, helpful and obliging. excellent food. secure parking.

parking spaces were a little tricky to access as i have a large car, but not a problem.

secure parking

very quiet surroundings, plenty of parking space and a good breakfast

no wifi in rooms, only communal area.

clean free parking available nice views

- parking - reception area

parking is very easy

helped with the wifi and found me a restaurant that delivers to the hotel

good car parking out and indoor

the back side of hotel), backyard view, very clean room, big and confortable bed, good breakfast, gym room, lift

free parking

no room service until the same time the restaurant opened

bedroom was very large and comfortable with nice views. parking right outside the entrance

the wifi was terrible and extremely poor

good wifi connection as well

really good value for money and staff extremely helpful (arranging for me to go to the local gym)

room was located near to a late night bar that is very noisy until 3 am

location, staff and gym facilities were exceptional

everybody seemed to gather in the irish bar next door (very loud music) which made the bar area redundant which

good spa facilities. decent facilities.

i asked for water (the mini bar was compltely empty) and they told me they were bringing to me but never happened

there is a pool, but we didn't get around to using it

even had a gluten free section, movie room, fireplace, walking distance to a small playground for kids, gameroom

dinner and breakfast is extra and is basic (you get what the other monastery inhabitants are eating at 10

to have breakfast (9am-10am, 7

no wifi in restaurants so couldn t translate the menu

breakfast started at 9am sharp and it was a bun fight

breakfast bit too simple, only baguette with butter & jam. or packed cereals.

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

the overall experience (i was traveling with 3 kids) was great

during the big san lorenzo festival), and the restaurant ticked all the boxes for adults and kids alike

second time i have stayed here both times mini bar not working

comfortable beds and wifi

room only had one towel because the laundry delivery had been delayed

a problem, but communication is not that easy --some of the staff (in the restaurant and outside bar do not

the room was a good size and the wifi worked well

bar which was part of the restaurant, didn't serve my preferred night cap, brandy

hotel was advertised with a pool, but the pool wasn't open yet, which was a shame

breakfast could have had more selection and the bar could have been open in the evening

we upgraded to the junior suite which gave us plenty of room and a spa bath that looked out to the view

also pet friendly location, we travelled with a dog

breakfast was in a bar next door with bad service and a minimal breakfast

a bar cafe next door with tables on the pavement

good bar and restaurant onsite.

service was very slow, order at the bar if you are in a hurry

of kids running the hole day in the corridors, screaming, beating doors

was very basic and was served in the bar next door, which belonged to the hotel, but was also public

the wifi only worked in the lobby, not in the rooms.

we were able to get some laundry done very quickly

room was quite small. laundry service extremely dear

plenty of free parking at the hotel

the gym was half disused with piles of old yoga mats, randomly assorted weights, a half broken workout

the wifi was not the best in the room i had

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

was no bar on site, we didn t have enough pillows, there could be more umbrellas and lounge seats at the

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

no room service

plenty of free parking on site

in spain (including madrid), the breakfast was too limited in both variety and quantity, and the laundry charges

great location, good sized room, free parking, breakfast included, fabulous restaurant.

the hotel is very nice with a wonderful breakfast included

wifi signal not great

very good breakfast. very helpful staff at reception

wifi didn't work most of the time

wifi worked very well and all staff were very friendly

wifi in room very weak

the latter understandably because it was new year, but kids running up and down corridors was really not on

good shower and wifi

very pet friendly would again in a flash

be a little bit tricky as it's on an unclassified road (mind the potholes) we had an excellent breakfast and

parking is free and easy

plenty of space, particularly for travelling with a pet

there are coin operated laundry machines in the building next door that hotel guests are permitted to use

laundry facilities were a bonus

no price list for laundry.

don't expect room service unless you are prepared to have an argument with reception

hotel has a great location, excellent staff, is very clean, has good wifi and a great breakfast

do have remotes) anyway, this didn't spoil any of our stay though, and we will return to hotel spa la casa

breakfast the chorizo sausage slices were cut and arranged on a plate, beautifully, but they

i had kind of presumed there would be a swimming pool but there

thought from the image that there was a hotel pool

check in was smooth (apart from the shock of having to pay extra for pool/sauna) and the valet parking worked

ad said hotel had laundry - actually a sister hotel further away had laundry services

brilliant laundry service

good wifi

swimming pool facilities promises were 9km away

the early check in option went well.

our laundry was misplaced but the staff responded quickly and returned it to us in half and hour

wifi didn't work as i couldn't get on to the internet and had to use my mobile as a hotspot

a well stocked mini bar (although we only made use of the water)

the menu for the room service was very limited in option.

had hoped for better gym/exercise facilities than what was provided

laundry is only two day service

the hotel information sheet said they had a laundry service

toiletries , laundry bag ,aircon control from reception and poor operation

no laundry service.

no instructions for wifi in room.

it's a beautiful and centrally located hotel with excellent wifi and lovely views.

a/c, free wifi, excellent breakfast in lovely rooftop location

the wifi wasn t working well bathroom outdated

a total of 4 rooms (2 rooms each night) the staff was rude and unpleasant we had 2 small kids and no

lots of noice from running water/ heating etc the property promised to have a functioning gym, but unfortunately

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

awesome parking lot

near city center. free parking. great restaurant and tapas bar. good price. good wifi.

great stop over with great staff, rooms and parking off road

smashing bar wine and food

*wifi: worked well *room: clean and comfortable *i loved modern design of the

despite the building being quite modern it still has great style and the spanish feel

good secure parking

ample, covered parking

one of them was though service minded -the man who brought us dinner in room service at late evening

great pool

nice garden bar near the pool for an evening drink

size room for 3 people very clean nice clean pool with bar area regular bus service down to the aqueduct and

nice garden bar near the pool for an evening drink

pool area in gardens with bar

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

very nice parking in basements

wifi was too weak at the room no kettle available at the room

that there are no tea or coffee facilities in the room only in reception and the minimum order on room service

only negative: wifi was quite spotty when it worked, it worked ok, but at times, it cut out completely

good car parking and free wifi

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

friendly staff, and accommodating my need for late check

wifi and heating worked well

it means the restaurant and laundry close on the weekends and holidays

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

no complains. perhaps the gym could be somewhat better equipped.

it was nice to have a gym in the building even tough it is very small

wifi wasn t strong - but i wouldn t say i didn t like that about the property

bad quality of wifi

decent rooms and wifi

good wifi and ok breakfast

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

helpful staff, clean and good wifi

wifi was not good. didn t work most of the time.

provide common washer and dryer if some one wants to do own laundry

room comfortable, good continental breakfast

everything. very dog friendly, plentiful parking and close to a restaurant and service station.

very pet friendly

breakfast was excellent

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

fantastic value for money and being allowed to take our pet cat and keep her in the room

aircon wifi parking lovely leafy location clean towels and

high-speed wifi. close to city center.

wifi had some downtime

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

clean rooms and friendly staff, good quality hotel good wifi

room service never answered the phone when i called to order dinner.

no room service

a lovely restaurant bar beside hotel (castizo)

we entered the room there was a smell like smokers had been there - or old laundry left too long

laundry pickup to early (around 6:30) and the driver is not very smooth.

great parking

quiet place, on site parking, the bed is super comfortable

gym has everything you need too

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...)

wifi works well all over the place

wifi can work poorly sometimes

wifi gave me trouble but was quickly repaired. great staff.

this time i used the laundry facilities, which are very convenient

gym and pool facilities are good

was a small kitchen in the apartment, but cooking pots were not provided so you could not really prepare a meal

is really good, cozy, has own private territory with nice facilities like gym, library, pool,

were nothing in the kitchen for the short stay

everything except wifi

in front, a quiet area with easy access, breakfast with a good amount of fruits and cereals and wifi that works

i arrived they found a room available for early check in

room and breakfast

more room to accommodate all for breakfast, but staff coped well

clean laundry

also no laundry service even though it says there is one

and the wifi didn t work in the rooms

confortable rooms, nice swimming pool and gym.

room is exellent, bed is exellent. staff in bar is friendly and very professional.

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

is a great place to stay in madrid if you need a big room and free parking , location is outside the main downtown

the pool was a hit with the kids

the nq bar at the spa and gym club was always closed, but i wanted to try something there

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

good staff, bar food was ok. rooms very clean. gym was ok

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

room service was available and room had a mini bar also

a gym would be nice

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

like madrid, when a hotel is far away from the city centre it has to have an outdoor swimming pool to compensate

gym and pool was very good

gym, the room furniture, the bathroom

complicated wifi access

> no iron device in the room. > laundry pickup , you need to give it to reception.

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

too really good pool lifeguard lady was brilliant as was hamza on reception and manuel in the bar nothing was

we had flexibility for early check in and luggage storage after checking out, which is really important in a

room service

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

they all have excellent customer service skills that go above and beyond and raise the bar of expectations

no swimming pool

doesn t have gym

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

thing of note is that the free drink tokens for the bar were misleading

rude room service, asked me to come down and get my own order.

service in the bar quite slow

great pool area

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

service food was poor value for money and there was no price guide for the mini bar in our

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

wifi was poor and changed my room twice, the first time straight away, due to the smell off someone

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

laundry facilities were a

laundry service is tremendously expensive

was not allowed to stay in superior double room with two little kids (1 & 3 y

the gym is to the small side

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

room service is awful

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

it was not finish and something were not usable (gym, rooftop, elevator)

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

very annoying when you have little yelling kids in the opposite room (i have to say

staff was very helpful. great location, very central. wifi was excellent

the cleaner were cleaning the room for 4 days and did not clean the cups of coffee we got from room service

spa was not working

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

a laundry room where i could do my own laundry would have been nice.

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

find the numbers for reception or room service so had to go down and ask

clean and modern, great vibe specially with kids

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

location, well connected via city transport, excellent breakfast, comfortable rooms, good wifi

free wifi and small waters in the mini fridge

front desk has given me false information about the services available he hidden that they have laundry services

such as kitchen and laundry

the pool was very pleasant and it was a great experience to explore the communal areas

the rooms we so convenient and cosy! the pool was absolutely gorgeous for watching the sun set

pool available

the wifi maintained a good connection, even during times i required video conferences

breakfast friendly staff, helpful with kids good wifi connection close to metro station

excelent wifi

very friendly helpful staff, great price, good wifi.

breakfast friendly staff, helpful with kids good wifi connection close to metro station

laundry facility is costly. no provision for washing underwear and drying.

there was a gym

a day for wifi is from the last century

the wifi was poor also the breakfast was poor

wifi very poor- none in rooms and free wifi in reception was painfully slow.

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

i liked the room. modern, clean, good feee wifi

very good wifi (1st floor)

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

didn't like the pool opened at 11am

hotel kindly put our two kids into adjoining rooms which made our stay peaceful with our own space

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

incredible room, amazing breakfast, fab staff

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

the breakfast very good too

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting

we had a problem with wifi, but finally we could change a room and everything was ok.