everytime we asked for more we were told they were doing laundry

laundry room was dirty and machine ate coins but hotel is not responsible call number

no laundry on sight and the one recommended was closed.

we didn't like the speed of the wifi

we received 2 rooms first room was checked in at 10 pm in was fine my kids came in at 2 am and they were told

the breakfast was excellent. appreciated the laundry facilities.

laundry, breakfast

no working laundry. no shuttle to airport!

laundry just down the hall

big bed, linens good, excellent breakfast, laundry available

house keeping thru my dirty laundry away cause i had it in a trash bag

i love that they have a gym, a laundry room and it s close to my job

laundry machine ate money

the kitchen in the room was nice, but an oven would have been super helpful..

we loved the kitchenette we had a lot of space

no laundry roomno free breakfastno vents in bathrooms

shuttle drivers coming and going were helpful and friendly

pool wasn't heated enough to swim

but i did not like the room service, i was from sunday to thursday and in those days they never did room service

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

i wish they had a laundry room; it would have made my stay even better!

missed having a guest laundry to catch up.on washing

hard to get out of parking lot due to traffic . no laundry facility

no laundry facilities

laundry

gym and swimming pool are great to relax after full working day

we stayed in march 2021 and they were allowing guests to book a time slot to use the pool, which a lot of hotels

we had a great time. the kids loved using the pool.

no room service, no coffee, no food , nothing.

amenities no breakfast,pool,gym just plain room

guest laundry not provided

it is a hotel just to get some sleep also no laundry facilties or eating places in walking distance

enough; swimming pool is very small with the changing room a slight distance away; coin-slotted laundry machine

liked suites with pull out couch, good breakfast, friendly staff, and laundry facilities.

gym facilities ok

gym n breakfast rooms were great

breakfast was very good

staff is excellent, like the daily breakfast.

clean comfortable room. good breakfast . fast check-in and check-out

breakfast is ok.

shops and facilities around the hotel and great laundry facilities

the laundry facilities were very useful

american-style, just about everything i could want was offered for breakfast

check in staff were great great scrambled eggs, really decent gym fireplace near breakfast area

place lots of attractions nearby assembly row encore casino great restaurants in vicinity and boston isnt

the location from the metro laundry facilities rooms in itself quite big and comfortable

one of our phones had issues with the wifi

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

pool is small but really most people don t come to the boston area to hang out in the hotel pool

the lavender sauces were a very pleasant touch, gym was well equipped, pool area small but clean

was a pile of used laundry on the floor outside our door; more piles of used laundry in the hall

no maid service, no room service, room not cool enough, pool closed a lot

breakfast, swimming pool, parking and room spaces.

there are several things that i like about the hotel: the location, it's pet friendly, and i really like the

breakfast was great so was the location. my kids had a great time

it was also nice to have laundry on-site

a guest laundry room

ok, so place was ok, laundry on site, but didnt use it,,,, but after all that

laundry room is relatively expensive compare to other hotels of the same range were we've been.

parking, location, room size, clean.

no laundry service

no laundry facility

lake, friendliness of the staff, the pool, the geese, water lillies, the bar, and it had a peaceful cozy

nice people. nice room, great breakfast

and wifi was very bad

breakfast was just over counter items not hot food

issue unexpectedly no questions asked no explanation needed they free of charge offered us a late check out all

the breakfast has options for all diets

good breakfast, nice swimming pool for kids, very friendly staff

we did not have breakfast.

everything was good. i wish the pool was bigger but it was nice and warm which was great!

good location for connections to the center with transportation, good breakfast, good gym and

pet friendly

nice to have a bar with food open late in the evening

breakfast was excellent

issues, no driver for airport shuttle bathroom drain sluggish as well as kitchen and loud heating unit sounded

the breakfast was great and the staff were so nice and very helpful.

room was exceptional, very clean and loved the surprise of having a kitchenette in or room

chick fil a,pool,breakfast

parking

no plastic laundry bag provided to take home dirty clothes as you usually find in the closet at most hotels

lot of trash in the parking lot, cans overflowing outside (chick fil-a next door), no change for laundry at desk

rooms on the first floor were hard to find and a long walk through pool area, exercises and laundry area

great laundry room as well

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility,

the lobby was pretty and they have a pool, gym, and laundry on the same level

that it had a guest laundry room

the pool

my kids love so much

close to the airport, nice rooms, super comfy beds, bar on site.

though seemed to be cleaned had huge stain on it (brownish color) - it made me wonder how the laundry is being

money for the laundry :(

the hotel was clean and comfortable and i appreciated the onsite laundry (getting rarer these days)

they also have laundry facilities at reasonable

the beds were comfortable and it was great to have laundry facilities to do some washing

a guest laundry as a surprise bonus

the self serve laundry facilities were a huge bonus and came in very handy

free laundry great for long travellers

there is also a laundry room and free coffee and tea

was nice, gym and laundry services were exceptional

free guest laundry

comfy beds, spacious room, had everything we needed, free laundry was a bonus

free laundry machines and comfortable beds.

no laundry bag

there could be more laundry facilities.

the gym was outstanding

staff was a little rude, the restaurant lacked options for families/kids

but we endup not using it at all, they give you two option for breakfast, buffet or you can order room service

everything around the hotel closes at 10 and the pool was small

there is a bar service at the start of the evening

no laundry service

our roo. was across from the laundry room and we could hear the night shift staff talking

us the worst room available next to the laundry, pool & gym

no laundry facility on-site rooms are kinda small

breakfast and free wifi was great

room, sea view, convenient laundry machines; right next door to subway station for easy trips into central

nice sized indoor swimming pool, my kids enjoyed it

gym was nice

no bed linens or towels for over a day, kids where cold as no blankets

the hotel also offers a shuttle service to the airport

of the facilities like airport pick up 24 hr coffee guest laundry superb breakfast staff was super fast in

love that they had guest laundry available

room with king size bed, swimming pool, laundry for guest, excellent wifi, good breakfast, free shuttle for the

and train station large room, comfortably furnished breakfast included and dinner available guest laundry

this was a personal stop at the end of a long business trip and the laundry room came in handy

i was very pleasantly surprised to discover we had washing machines and dryers for laundry on each floor

looking at the building from the outside, it looked awful, with laundry hanging in the windows and a lot of

a lot of work elevators dirty divots in the floor of elevators, ice room laundry area dirty, ceiling in bathroom

laundry machines broken

full of boxes stacked badly, the door of the bending machine gets stuck, the big doors of the laundry facilities

laundry facilities great

room smelled like dirty laundry immediately

small exercise room and laundry (cheap

gym and swimming pool are nice

pool was very cloudy

fairly decent with free laundry services available.

complimentary laundry service is a great feature and the hot breakfast was great

laundry service is a surprise

didn't know where the laundry was and sent me to the wrong floor twice

new with free laundry room

laundry facilities; ability to get food until 9

the room was great gym laundry close to beach shopping good foods

the gym is clean and the laundry is installed, which may have been helpful during our stay.

like doing bit if laundry after a long trip and having to battle housekeeping using guest laundry

target across the street made it easy to grab essentials complimentary laundry facility, breakfast offerings

the room is really spacious and includes kitchenette. there is a gym, swimming pool and laundry

great laundry facility's

nice gym

slight food odor in closet most likely due to its proximity to kitchen area in room (some attention to

spacious suite, very friendly helpful staff and great shuttle service

other facilities included guest laundry, pool, gym and restaurant, which is helpful as the location is not

shuttle is convenience. having microwave, food from hotel shop, laundry machine

hotel with all facilities necessary including a self-service laundry

happened both times i went to use the laundry facilities so it was a minor

didn't use but customer laundry center and business center looked great

also, it says it has laundry but it only accepts quarters so i would need 16 quarters to wash and dry

they said they hadn t got laundry back

laundry using system

were doubles not queen no laundry

the wifi was strong

well appointed laundry room

some residents couldn t do laundry

the transport to the airport and they let us do early check in.

no room service, no bath robe, no suitcase stand (considering the price)

i arrived at checking the fire alarm was blaring and fire department did turn it off (kids had gotten in via

comfortable beds. excellent staff. laundry facilities were good.

no laundry bag

next door to a nice italian restaurant and they had a guest laundry.

night i was there with my children the hotel was having two events so when we returned the parking lot was full

pool was murky and there was clumps of hair around the outside of pool

they have housekeeping every days the place is well secured, laundry facility and a gym.

was so grateful for the complimentary laundry facilities as we were there on a rainy weekend

laundry and dryer machine is free

a big plus for the free diy laundry service

clean and comfortable. staff were nice, and great facilities. nice gym, game room, and laundry.

is no laundry and i didnt have a car to travel easily to do my washing

room felt like it was a half mile from the desk and located across from the laundry and cleaning staff

no laundry room on site.

room was next to the laundry and work area and was loud from the workers talking and setting up

if they had laundry facilities and the price is one so high i would have stayed there

the laundry was out of service

we were told we could take our dirty towels to the laundry chute at the end of the hall

the laundry and 24hr market on site were also benificial and came in handy

the bed was wonderful; the breakfast was great! everything (laundry, pool) was very convenient.

helpful personell, laundry for guests, pool inside hotel

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

huge room, very good kitchen, laundry room nice breakfast

clean, free parking, good free breakfast, helpful staffs

there was limited access between parking and entrances.

our room was so clean and well appointed with a kitchenette that is perfect if you choose to make a light meal

onsite laundry facilities

some of the corridors and the laundry need refreshing, maybe more light or new carpet

they have a pool and excise facility and where you con do laundry it's got all the things a person needs when

friendly and whenever i needed something (plates for the kitchen, toothpaste, quarters for the laundry machine

that the laundry is gross and holds water and loud!!

gift shop to buy snacks, ice cream, laundry liquid, drinks

front desk employees/ housekeeping she was rude and in helpful our towels smelled like sour laundry

very pleasant to talk to and very welcoming and seemed knowledgeable clean facilities just right breakfast lots

gym is just small

down a little , dirty walls & some things were also dirty in the kitchen

no facilities like laundry, gym

no laundry on site street traffic very clearly heard at all hours

a little pricey, inconvenient personally laundry service

hot breakfast was great

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were

clean, comfortable bed, great breakfast and wonderful location for accessing fenway park and downtown boston

location, the gym, cleanliness of the room

location, fast lift, gym

great full breakfast, good privacy and thick walls

hotel and air-conditioning very modern and small gym facilities

the laundry machine and dryer in the basement was very convenient

laundry and gym within the premise is really good

breakfast was amazing. selection was great.

everything. free garage parking, breakfast, very clean and extremely polite personal.

breakfast, free wifi, free parking, free fruit/coffee/iced water 24-7, free hbo and nice size tv

guest laundry was at sister hotel next door.

machine on two floors were not working and had no laundry so had to go to the hotel next door to wash clothes

no laundry

when i asked about laundry services, i was told i had to go next door to another hotel and use their services

like the breakfast area and the many choices of food and coffee in the am

laundry soap did not dissolve in washing machine

submitted items for laundry indicating that all items should be ironed and folded and twice the items came

as a family of 5, i appreciate laundry areas for guest use (minimal additional

decent room, decent location, laundry on location

rooms fresh n clean plenty if room liked seperate bedroom to the lounge area and seperate kitchen

there are self service options: hydration stations, microwaves, laundry room for guests

the next best part was the guest laundry and super comfy beds

they also have a nice laundry room for guess

laundry

wifi connection was very poor in the rooms.

the laundry service is convenient

proximity to the t station for the subway and there was a laundry room.

the free cook to order breakfast was awesome!

was upscale and close to the airport we like the pool and spa and breakfast too loved that i could open windows

king suite was extremely spacious with kitchenette, living area, table/desk , sep

room located next to laundry and gym

also, no laundry on site

the mini bar was there but we had no way of checking the prices of items before using them which seemed

to other cities/countries and the standards of the amenities are not up to par eg lobby area, gym

the bar closed too early, particularly on the weekend

also no laundry

you made me john hilton honors so i could use wifi dont regularlly recibe my check out receipt

the hotel is pet friendly, has a good location that s close to everything. staff is nice too!

free wifi

i wish we took advantage of the free shuttle

i wish the bar stayed open longer ! closes way to early

very nice location. clean rooms. good wifi. walkable spots.

the exercise/gym was very nice with great equipment and hardly busy

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

excellent location, overall very nice rooms and gym facilities.

didn t have room service

nice gym

gym was boring, like all other

not have any bar soap for sink or shower or conditioner

good location good gym

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our

the kids would have been happy to sit and watch people the entire time

room service was excellent, valet parking a park and the location was superb

a bed room and kitchen/living with sofa bed

no guest laundry

no laundry service at the moment

hallways are very tight especially when housekeeping (and their large cleaning/laundry carts )is trying to

incredibly helpful in all areas of the hotel (parking, help with luggage and valet on arrival, laundry service

breakfast was delicious & free with booking

the gym was small and needs some updates

loved the easy and free wifi, and the staff was very friendly

free water in the gym.

it was to td garden and some local bars it felt super safe since ive never been to boston the breakfast was

the gym was closed and it was not mentioned when i booked.

very nice and clean house with a kitchen

there is one elevator that is always packed with staff carrying cleaning equipment, food, dirty laundry, etc

staff - even the laundry team offered help

no self laundry facilities

comfortable beds, attached bathroom with shower and basic amenities like coffee maker and good wifi

room service 24/7 is important too

water, tea and coffee bar was very appreciated

restaurant staff including room service person were all very wonderful

restaurant or bar at the property as well as the launching area is very small at the entrance of the hotel

no restaurant or room service.

no microwave or refrigerator in room and no laundryroom

the cleaning staff left their laundry and cleaning carts in the hallway overnight

was that the first thing we saw when we opened the door to our room was the pile of dirty laundry on the floor

proximity to airport, gym, airport shuttle

there is a coffee bar in the lobby that serves starbucks coffee

laundry service was very efficient 4

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the

the space of the room - the friendly staffs - laundry

however we love the gym and the convenience of laundry facilities

laundry room was convenient

big room and laundry facilities

at the cost, upgraded wifi should be included

great bar and awesome room !

room service ends early

the hotel supposedly gave us a pet free room

through hotel, walkable neighborhood away from the center, clean during covid, big bathroom, pet

used the hotel laundry service which ended up disastrous

disappointed with the laundry, so small and dirty. and no breakfast provided.

staff, clean room fast and simple to use room service

gym could be better equipped

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

laundry service was horrible

fantastic location. very helpful staff. super rooms and nice gym.

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

we like the gym and the front desk staff, who are always pleasant and knowledgeable

but we have two little kids so if it was just me and my wife i wouldn t mind walking somewhere

no do it yourself laundry

if you are a hotel you really should have a laundry room

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

the mini bar coul;d have been a bit more reasonably priced

no room service no mini bar or coffee maker uncomfortable bedding parking $$$

it was nice having laundry facilities on the premise

laundry facilities a big bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

i m sad i didn t get to use the gym, but i ll be back for a longer stay to try it

breakfast being brought every day in the room was great

2nd floor is stocked with amenities gym, connected to shopping center, laundry room

had to share elevator with food service & laundry carts, once two carts with staff crammed in with us

the surrounding amenities like supermart, train station and food outlets as well as the pay laundry facility in

laundry facilities were good and meals were great and well priced

there were coin operated laundry facilities on the second floor which we discovered too late

hotel was beautiful, the rooms attractive and breakfast was fantastic

breakfast was excellent and tasted great

wifi is very good, the beds are very comfortable, and the breakfast is excellent and included in

breakfast was amazing, we were not hungry until dinner and the wine was such a nice touch before

super cozy atmosphere, truly delicious breakfast and very friendly staff

laundry quick and efficient

the fireplace was so cozy and the view of the city was incredible, as was the location

if needed a late check out would cost 60

the gym is sufficient for most exercising

i did ask for a quiet room so i'm ok with that but i was right next to the gym so that door opened and closed

everything was on good level except the laundry

unfortunately, the bathroom vent brought in an unpleasant smell possibly from the kitchen which made

the gym was under reservation and you would have it to yourself for whenever

wish the gym was a bit better equipped. that's it.

everyone was so friendly, including the bar staff

while i appreciated that the hotel provided washers and dryers for self-service laundry, i was a bit put-out

liked that the hotel provided washers and dryers for self-service laundry

great location, fantastic guest laundry room, nice sized rooms.

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

the bar and restaurant was just as good

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

the bar was nice and quiet, some evenings had live music but wasn't overly loud

good wifi

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

front desk has change available for laundry room

kitchen, laundry

full laundry

nice amount of room in the unit. the laundry facilities were great.

i could see a laundry aide across the hall

free diy laundry need to be mentioned

the laundry room had 2-3 washers and 2-3 dryers, all of which were free to use

location & room, staff were friendly & helpful, laundry facility

rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities

the laundry room on the 24th floor was very useful

additionally you advertise laundry/pressing service, but again, no

quite nice to have a very good breakfast with wide variety of food options (for american hotels)

excellent location. great breakfast. friendly helpful staff.

wifi always loses connection

i did not have breakfast there

no bar to meet our friends we visited

need a bigger gym or access to bsc next door

also breakfast is not included in prices and is very expensive

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash

no place to hang towels to dry, but we also don't like to ask for more towels everyday (increases laundry and

staff occupied elevator with laundry bins while guests left to wait for elevator to return

location laundry

no laundry service

nice bar and friendly staff

bathroom,bath (tub) is past its time (painting is peeling off),showerhead with only narrow jet, laundry service

room service was perfect

close to everything. early check in was super beneficial. staff was very friendly.

room service was fast with plenty of selections

fantastic location, nice gym, nice bar, great hotel history section in the basement level, and a beautiful

the staff are not so friendly, when i ask questions about the laundry facilities, they are not so patient

part of town to walk around right across the street from boston common and beantown grill and bar right next

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

much service for kids, no welcome drink for kids

no laundry facilities. a lot of garbage on the streets in the neighborhood.

laundry facilities or services available

my paperwork stated the hotel had a laundry which i was counting on and there was no laundry.

he was great with kids too

tradesman was great, room service was exceptional

cleaners tend to block one of two elevators for moving laundry

website says free laundry is included , but they did not honor it

although the corporate website claims laundry facilities, there are none

not friendly, the family room we had was really small with pull out bed and lost two items of my laundry

no laundry facilities. small bathroom.

(laundry smell seemed to have been pumped into the room somehow) i was moved to a smaller darker

really child friendly with toys upon arrival and in the pool area

i loved everything! the only thing missing are spa services!

if there was a recommendation it would be to expand the room service menu to include child friendly meals as

3hrs extra ud83dudc4cud83cudffe the kitchen catered to my special dietary needs

beautifiul hotel great location . kids liked saltwater pool and hot tub.

slow wifi

location overlooking the harbour, fantastic views and a lovely sunny terrace for breakfast, excellent base from

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

was so good it is hard to find any fault but one thing in the usa is that breakfast is based around eggs and i

there was a gym and laundry facility on the property which would have been great

more choices at breakfast, eg pancakes, more laundry facilities, machines seemed to be always in use

the laundry facility is great

good laundry facilities at a very low cost downstairs

staff from housekeeping to front desk to shuttle drivers; very clean hotel and excellent clean laundry facility