lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

new and clean room. i like to gym and i could, however the gym room is small.

breakfast, nice, comfortable room with wifi

location north of madrid where we enjoyed peaceful evening walks and found things for all our kids to enjoy

the breakfast was nice

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

breakfast is

clean, cozy, nice personal, tasty breakfast

the bar hours were a little short and out of 5 nights only able to visit once.

breakfast was delicious and varied

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

wifi reception in my room 210 was very poor and erratic

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

very comfortable bed, great wifi coverage, cleanliness;

room service etc

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

a hotel catering for mainly business travelers cannot have bad wifi.

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

free parking a bonus

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

confortable room, good breakfast, quite location at the university

nice breakfast, standard continental, eating along with the students of the residence is always fun

there was a kitchen with all the equipment for cooking; however, i did not use the kitchen as the canteen in

the location was perfect for staying. so, many options were available in breakfast menu.

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

missing wifi password reminder

very comfortable room service very good

were no tea or coffee making facilities in the room and there was no room service the day we were there

needless to say, i went to a local bar the following night for some tapas and a few beers

off the main road with safe parking. very private and quiet.

car parking

the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

the pool was empty as it was out of season but that would be perfect when the weather is hotter,

the fact that there is a pool is a massive advantage for the kids

loved the shuttle bus to the airport and having the pool facilities

the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space

shuttle service only available during the week and certain hours.

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

too expensive breakfast

,parking is charged but is secure kitchen and bar open late with outdoor seating

good wifi

more plus the extras which we were unaware of until arrival, pet and parking extra 23 euros taking our stay to

breakfast

how pet friendly it is . very clean

i could not connect to the wifi as the signal was weak.

the breakfast is overall good, some items were not replenished as required

everything you need including a very nice breakfast

expensive, poor a/c, non exsistance free wifi!

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

a little noisy due to thin walls and lots of kids.

excellent breakfast

gym was small, dark, and ill-equipped with exercise machines that were in dubious condition

exceptional breakfast buffet. super clean bathroom with towel warmer.

opening hours gym could be 24h

no laundry no restaurant or coffe breakfast is not nice

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

big room good wifi location near airport. i was just for one night to catch a flight next day

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

great value for money.good location,staff,wifi and breakfast.

gym awful. shower needed maintenance. no laundry service on weekends

coffee facilities in the room, and no room service on sunday

i couldn’t have a late check out

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

very clean and spacious rooms. warm greeting and late check out possibility

clean laundry

also no laundry service even though it says there is one

wifi dropping constantly not even able to work during my business trip

no room service

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

delay of room service for cleaning , may be it goes to afternoon.

wifi is no good response. too small fruit for breakfast.

room size is small, breakfast is average. very small gym, no swimming pool.

the reception was very good. the room was always clean. breakfast was excellent.

room has no tea or coffee facilities during this day then you are forced to pay for one in the bar as there are

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

a hotel for business people .hotel bar not open during our stay

restaurant or bar open due to it being good friday

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

parking was easy

wifi not used

beautifully clean, lovely room, lots of safe free parking, full restaurant on-site (in separate building)

coffee isn't self service so have to get the bar man to make each time

hotel was easily accessible from the motorway with secure parking

wifi was not up to the standard of my children s streaming needs.

breakfast spread

bedrooms, views from the rooms, countless welcome details and last but no least, an amazing breakfast make this

the food was great and room service was great at no extra cost

was ok, however when using the telephone for room service (room 223) it was completely loose

staff, ambience, location, gym, rooms all fantastic

we ask for a connecting room which they were unable to gives us given we were 5 (3 kids)

pool and terras to relax after a long day of driving

everything works, staff are helpful, location is good, value for money, pet friendly

that is pet friendly

have laundry service

no laundry option

wifi connectivity can be improved... breakfast can be little better

wifi

& clean & large bed & bath rooms, good wifi connection, breakfast is simple but enough

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

it is a good hotel with gym, good services and clean

gym, the room furniture, the bathroom

gym equipment broken and old, tv doesn't work in the gym

was really good reviews regarding the gym however there was broken machines (certain chest exercise (pec fly)

room service was available and room had a mini bar also

all the staff especially at the bar (:

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

a gym would be nice

no tea/coffee making facilities within room and unable to get it from reception once bar closes.

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

kids swimming area, the pool is 1

the nq bar at the spa and gym club was always closed, but i wanted to try something there

our rooms mixed up - but was sorted out location is a bit quite room service wasn't too great pizza was frozen

> no iron device in the room. > laundry pickup , you need to give it to reception.

wifi intermittent

very nice hotel close to my work good breakfast nice swimming pool

wifi works perfectly

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

the bar and dining room are small but cosy and staff is friendly, food is good

doesn t have gym

location (near our office) breakfast choice, bar food and staff.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

room service food was poor value for money and there was no price guide for the mini bar in our

bad gym, works only by 10pm

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

room service menu left something to be desired

cleanliness, nice staff, good facilities, strong wifi, comfortable beds

free parking on the street - close to metro station - 24h gym - clean, confortable room - super welcoming

to small pool area and long distance to city center

there was not price list on the mini bar and we were a little chocked at check out.

there was a complete absence of information in the room apart from a room service menu

lobby bar closes too early for a hotel

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

excellent rooms and amazing views. spa was wonderful and gym was well equipped.

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid

the room service 24h, the staff, the attention to detail...

big rooms. laundry service was excellent.

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

lack of room service after 11pm (arrived at 11.05...)

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

the was no room service option either

laundry service is tremendously expensive

do not request for laundry service, your clothes will be ready in 5 days

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

laundry facilities were a

wifi is slow

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

good bar food and welcoming staff

the wifi was a bit patchy

the hotel provide late check out for a nominal fee

rooms comfortable, good free wifi

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

out of principal, i turned the room service back when they asked me to pay

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

- conveniently close to airport (15-20' car / 30-40' metro with one change) - very quiet & great wifi in room

spa was not working

not so good wifi connections,

and clean rooms, good breakfast and great wifi

we entered the room there was a smell like smokers had been there - or old laundry left too long

laundry pickup to early (around 6:30) and the driver is not very smooth.

wifi in room (far end of corridor), very isolated - car essential

of parking bus stops outside for madrid central 15 minutes by car to the centro nacionale de golf

quiet place, on site parking, the bed is super comfortable

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

it was convenient to have a bar and restaurant on site since nothing else close by

spacious room, comfy beds, well equipped bathroom . spacious gym.

that is, reception, restaurant and room service

shuttle bus worked very well too, it's only 10min drive and for free

not many vegetarian options for room service

we didn't use the gym facilities but they looked wonderful

in a country where kids are playing for hours late into the night - often past midnight in the summer - it is

we also enjoyed the pool deck and had free coffee in the morning

the breakfast was basic (tortilla patatas, bacon, cheese, ham, fruits, pastries , cereal, juice and

breakfast was very limited, could def have had a bigger & better selection

strong wifi, free parking :)

they don't have many cots or any small extensible beds for kids.

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

also the laundry downstairs operated by wewash is easy to use and access

i was also impressed by the laundry service via wewash app

well furnished, beautifully updated, has laundry facilities

facilities, laundry service, breakfast was phenomenal

the broken laundry service wewash. could not connect.

room service

could not get room service.

qr code with room service menu does not work

tv, no coffee or tea machines in the rooms, bar service, no maintenance for the equipment in the gym

i had a little accident at the bar and my mother tells me all the staff was super helpful

the comfort of the room and the facilities especially for kids were superb

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

the staff , location , cleaness and the pool facility in hot summer

free wifi

spa treatment was below average

were not much of a service like: picking up the laundry from the room, limited time for lunch and dinner service

13) on the site, it says laundry facilities and massage services

however a snack or a simple room service could be an easier option

really nothing special. well, the wifi but that's pretty much it.

very secure underground car parking

bar in the back of the place

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

the restaurant and the bar are perfect at night time

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

wifi was available at all times, no issues with insufficient bandwidth

it means the restaurant and laundry close on the weekends and holidays

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

there is no room service 24 hours !!!

it was nice to have a gym in the building even tough it is very small

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

not ideal for two large adults sharing it

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

the wifi seems to work well, although there

was no microwave in the room to heat up food, nor was there a place to dry the laundry

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

maybe breakfast can be improved but overall ok

wifi not working vert poor insonorisation in between rooms and room and corridor

there is quite early check in, and late check out, what is very comfortable

wifi sometimes hung up - definitely needs improvement

was a bit disappointed to the fact that there was only slow speed wifi included

for the category of this hotel, the standard wifi should be much faster

high-speed wifi

friendly staff and good room service

breakfast friendly staff, helpful with kids good wifi connection close to metro station

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the wifi maintained a good connection, even during times i required video conferences

the free wifi was excellent

no issues with wifi

the pool was under maintenance for a while

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

position is too far from the city center, the wifi is slow (and the premium wifi is slow as the free wifi), too

pool is for adults only so my 11 year old son could not use it for a swim

helpful staff, clean and good wifi

decent rooms and wifi

good wifi and ok breakfast

lobby, simple and comfortable. everything clean and new. good wifi. coffee and tea were free.

kind of tired looking. smallish room but adequate for a night stay. pet fee rather high imo.

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and

no room service

a lovely restaurant bar beside hotel (castizo)

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

rich breakfast with real orange juice - clean and modern room - working wifi connection - nice and professional

good wifi connexion, convenient parking in the building, variety of restaurants on site and around, very

from first level of room to the bedroom not ideal if your unsteady on your feet or have young kids

the bar wasn't open for any food or drinks

the terrace could be cleaner and wifi could work better.

pool, short walk to the bus stop

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

fast laundry service

but myself and my wife went upstairs out room and found the room service menu and on it was the daily soup

no gym

except for a small gym, there is nothing great to do inside the hotel.

free wifi only worked for one device

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

but manageble, limited options of restaurants around hotel, no gym

the staff was amazing and i loved the free late check out option and the no hold deposit on my card

plunge pool was not open

no gym, and kind of outdated

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

several different types of business close - restaurants, laundry

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

i liked the room. modern, clean, good feee wifi

clean (u do hope they know to appreciate their cleaning lady) and was in a very good shape; wifi worked fine,

roos are small and it has no gym

i did not use the restaurant or the room service, so no rating or comments are made in that regard

was perfect in every aspect, very clean, comfortable queen anne bed, nice size screen tv, mini bar, nice size

would appreciate to have a gym

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

the laundry service was great

no morning room service

everything you need rooftop pool and bar is lovely

pleasant staff able to accommodate my early check in request.

the amount from my visa and didn t return it they told me that they will not deduct amount for room service

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

also kids on the rooftop is a massive vibe killer

the price and the pet conditions it's not clear and very expensive

hotel with a gorgeous little rooftop pool and bar, quieter too as in a residential area slightly out from

drinking or smoking/vaping around the pool, but not really an issue as bar and seating right next to pool instead

laundry facility is costly. no provision for washing underwear and drying.

there was a gym

the free wifi wasn't great. you had to pay for the high speed wifi.

a day for wifi is from the last century

paying as expensive as near hotels with one more star, nicer reception, bar and breakfast, international tv

20 a day for a pet is very expensive!

pet-friendly, parking and electric charging

clean and large room. small gym.

1. the fact that it had a gym. 2. small restaurant with very good and reasonably priced food.

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

the people in the room across from me were very loud and banging things around - parents with 2 kids

think it would have been nice to be able to access the hotel bar during the afternoon even for a cup of tea or

in house laundry offerings are useless when only staying one night and we stayed at 3 hotels in a row for

wifi was weak.

everything good .wifi poor.

breakfast was very basic with very limited options. no gym or pool.

more of a lounge bar area and snacks

lots of extras like laundry and kitchen

the shared kitchen and laundry areas were great and very clean

has amenities to cook, and also washing machine in case you are staying longer and need to do laundry

concept of shared facilities of well equipped kitchen area, laundry facilities and eating area

the shared kitchen and laundry areas were great and very clean

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service

wifi had some downtime

fantastic value for money and being allowed to take our pet cat and keep her in the room

high-speed wifi. close to city center.

aircon wifi parking lovely leafy location clean towels and

was upgraded to a better room, in the annex outside the hotel, with easy access to the parking

hotel had good secure parking, we had asked for rooms next to each other as we had children with us, and the

they don t offer bar or restaurant

the swimming pool needs to stay open longer into the evening.

good value for money. quiet. clean. has a pool which is not too busy. seemed kids friendly.

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

excellent location, good wifi, spacious room, fridge in room

also, very confortable for travelling with kids and the breakfast superb

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

is there a gym

close to airport excellent buffet breakfast

was lovely & there was a comfortable bar area

also liked the small gym, that although basic had everything i needed, this was also nice and tidy and clean

we used the laundry services and it was extremely quick

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi barely worked on 8th floor.

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

wifi works well

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

additionally, there was no toilet paper, the laundry was still wet, and there was an unpleasant smell in the

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

said that since they offer a full laundry service, they don't make irons available

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

laundry machine was noisy and going late next to our room

the breakfast buffet had a variety of food.

easy early check in

not much at all, bar menu a bit limited but nothing else comes to mind

the natural light of the room. the breakfast and restaurant staff. the amenities in the room.

the bedding was extremely comfortable and the breakfast was excellent

do not have room service

wifi was ok

room service is excellent, good and plenty of food