the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space

front desk staff; our waiter in the restaurant was great; nice rooms; shuttle to airport went smoothly

very good wifi

lots of kids in and out of the pool, i would’ve liked to see a bit more maintenance

good breakfast, some of the things very tasty

gym and restaurant in premises

exceptional breakfast buffet. super clean bathroom with towel warmer.

the gym was tiny and didn t have much equipment.

good breakfast, gym available (did not use), airport transfer

you cannot order room service before 4pm

gym awful. shower needed maintenance. no laundry service on weekends

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the gym

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

lack of essential facilities such as bar or a place where guests can relax and have a drink

location is in the heart of the industrial zone. no chance by walk. and the wifi is really slow.

screaming kids in room above us for 2 nights. sounded like they were unsupervised

screaming kids in room above us for 2 nights. sounded like they were unsupervised

no surprises, good value for money. kids enjoyed the stay.

we had to eat a snack in the bar which was good and the wine inexpensive

wifi was flakey but im nitpicking

the food was great and room service was great at no extra cost

breakfast was one of the best we have ever had in a hotel - the choice was extensive and the

breakfast spread

gym facilities not accessible.

location, cleanliness. wifi quality, very helpful staff

parking was tricky free which is great, just hard to get in and out of ticket/gate didn t

we were travelling with our pet dog and check in and check out was easy

friendly staff and strong wifi

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

no laundry option

have laundry service

great hotel, pet friendly. comfy beds

basic and old equipment in the room; sober breakfast buffet and a struggle to connect to the wifi/internet

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

restaurant or bar open due to it being good friday

the gym was quite small but not bad.

a hotel for business people .hotel bar not open during our stay

saturday restaurant was off for dinner which i was not told, lighting in the room- not good, no room service

good bar for snacks, food, drinks

very comfortable room service very good

missing wifi password reminder

were no tea or coffee making facilities in the room and there was no room service the day we were there

intermittent wifi connection inside the room, couldn't connect laptop or ipad.

breakfast is really nice with a variety of foods.

breakfast pricey

breakfast is excellent

the breakfast was beautiful but the price was a little steep

no laundry no restaurant or coffe breakfast is not nice

the breakfast is not good

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

bed wifi

clean laundry

also no laundry service even though it says there is one

thought there could be a bar same location as the swimming pool. other than that all good x

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

also some of the gym equipment a bit shabby or

everything except wifi

breakfast was delicious

wifi, for a reputable hotel chain was very poor

room size is small, breakfast is average. very small gym, no swimming pool.

wifi quality

speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts), laundry on the

clean and comfortable rooms, breakfast was great with plenty of variety

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits, yogurt, donuts

kitchen in the room, speedy wifi, well breakfast (scrambled eggs, cheese, ham, cornflakes, fruits,

kitchen cutlery should include scissors

laundry damaged my trousers, lost colour in some places (just one-off as i often used it, but still

gym equipment broken and old, tv doesn't work in the gym

gym, the room furniture, the bathroom

bar service inside the hotel, they said it s working just during weekdays, not weekends

are moving parking is too expensive what is in the picture is big jacuzzi not a swimming pool and not good as

> no iron device in the room. > laundry pickup , you need to give it to reception.

the staff were amazing especially the bar staff who could not do enough to please

easy to find, comfortable, nice bed, good baths, lovely night receptionist, parking, super fast wifi

wifi is good

no coffee or tea available until bar opened in the

service in the bar quite slow

thing of note is that the free drink tokens for the bar were misleading

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

rude room service, asked me to come down and get my own order.

wifi was bad

room service for ice

the breakfast was great, and the gym is absolutely fantastic

no decor airport shuttle only goes to terminal 4

in a country where kids are playing for hours late into the night - often past midnight in the summer - it is

the room was good, the gym great

facilities, laundry service, breakfast was phenomenal

i was also impressed by the laundry service via wewash app

the broken laundry service wewash. could not connect.

the hotel has a gym, a swimming pool, and laundry facilities available for an additional charge

well furnished, beautifully updated, has laundry facilities

reception staff and bar staff were all lovely

huge props to the room service and cleaning staff

staff were welcoming and breakfast was well organised

clean, kind and english speaking staff, room and bathroom of good dimensions, wifi working good, on a calm

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

rooms were very clean and comfortable, the bar and the food were very nice, the staff were very kind and helpful

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

all the staff especially at the bar (:

room service was available and room had a mini bar also

nice hotel very rich renovation gym and sauna available 24/7 nice reception good lobby

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

comfortable room, nice terrace (with pool), small gym, and a good breakfast.

a nice pool on the roof, and a small but usable gym on the ground floor

room service

that the bar was not open all the time

no pool, poor restaurant and room service menu options.

overpriced weirdly not good. small rooms. terrible location. tiny gym.

very friendly staff, good breakfast :) room service works perfectly

it took me a lot of effort not to be annoyed by everything technically the room cleanness the laundry service

more affordable laundry service would have been nice for everyday washing - or even a diy within the hotel

spa and outdoor pool were not included in price

2 adults and 2 kids in the room were perfect in terms of size

nice and friendly staff, beds are comfortable, rooms are large and clean, wifi fast

laundry service is very expensive and charged per

all staff speak english; i need to ask laundry bag every morning; i need to ask for free aqua replacement in

that spa was overpriced. 30 euros for 45 minutes.

that in that night of maintenance work and also requested an extra bed for the kids and sati only late at 2 pm

have loved an outside pool just to lounge around after exploring madrid all day

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

everything was super. excellent wifi connection.

everything went well staff was helpfull for my kids

wifi connection wasn't great, so when i had to send emails for work, it was a bit of a challenge to

laundry is expensive, so we didn't use it - however for a short stay this is not a deal breaker

the staff was absolutely wonderful and the on-site laundry was great!

i loved the bar and food in the restaurant

wifi signal very poor in the rooms.

it was convenient to have a bar and restaurant on site since nothing else close by

laundry facilities were a

laundry service is tremendously expensive

the courtyard out our window bestowed views of hanging laundry and a scant lifestyle - not what i'd expect from

do not request for laundry service, your clothes will be ready in 5 days

breakfast good, location too

a laundry room where i could do my own laundry would have been nice.

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

the breakfast was superb with a wide range of choices from made to order eggs/omelettes/pancakes to

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

laundry machine was noisy and going late next to our room

by the way, of you need to do laundry, there s a self-service laundromat that s about 10 minutes away

the mini bar also had a few drinks for free

it was overall very good.. friendly staff, nice room, great wifi

the quality is high and the breakfast is phenomenal

novotel sevilla - no gift for children at check-in - no option for wash only (no ironing) laundry

there was not really anyone who spoke much english to help, one of our items was stolen from the gym which was

the staff was very friendly. was travelling with 3 kids and they loved it.

of the staff super breakfeast clean environment free airport shuttle great wifi close to the

the kids enjoyed also the swimming pool

the housekeeping manager should check the towels - i think it has to do with the laundry soap they use

00; yes there is room service but it is not the same thing

the check-in took very long when you travel with kids

room service

- conveniently close to airport (15-20' car / 30-40' metro with one change) - very quiet & great wifi in room

wifi was available at all times, no issues with insufficient bandwidth

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

room was a little small although perfectly functional and located opposite the laundry room, so at 6 am when

the wifi was very slow but again it s not q bid deal if you are only spending one night

bar wasn't open on saturday night charge for use of garage should have been included in the

nice pool bar at the corner 4

wifi connection is slow

ground floor room opening to garden ideal for accompanying pet

comes with a mini bar filled with drinks (have to pay obviously but ideal if you needed / wanted something last

room service food not so great. cooked breakfast could be better as well.

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

no hotel bar no gym or pool

large room and friendly reception staff. good and clean bathroom. wifi works fine.

underground parking or front facing parking if you prefer

is a small hotel in a quiet residential area of madrid with attached bar and restaurant

the most thing that makes u nervous is wifi which prefers to desappiar sometimes.

the people in the room across from me were very loud and banging things around - parents with 2 kids

weak wifi- common in most hotels

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area

i wouldnt recommend staying for business poor wifi and no usb charges in the room

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

gym appears to be closed all the time, so has jan ventilation

room wasn't clean and wifi was damn slow. the gym was like a small room with two bycicles.

early check in was ideal

is very small, wifi is very slow and disconect constantly, there is not outlets by the side table to charge the

we weren t given wifi and breakfast information, however we were a very early checkout.

the wifi was spotty, but it worked out after asking the host about another network

- close to the airport and metro station - wifi available - clean room - towels provided

no laundry facilities

laundry service provided and the breakfast options were not that great

the laundry mat was near by

we tried t order some room service for the kids and we were told it was not available.

good location, warm staff, clean and big room, safe, excelent wifi and near to airport

do not dare to touch their laundry paper or they will charge u whether u like it or

the top laundry bill, 114 euros for a small bag of washing

close to the airport. nice room and an amazing breakfast.

the eggs/meats/vegetables from the kitchen were all very well prepared and very delicious

no menu for kids

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

room service etc

wifi signal in the room was so low that one couldn't connect

stylish and comfortable rooms. nice bar area with friendly staff.

we waited so long our kids walked to mcdonalds

the price for breakfast could be a bit more reasonable.

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

there is a bar area next to the restaurant

then we discovered the hotel shuttle waiting for us

location, comfortable room with balcony and cooperative & friendly staff plus airport shuttle, nothing better

no pool

to the airport, punctuality with shuttlebus, breakfast, stuff so helpful, love to stay

had to sign in to the hotel's wifi several times

breakfast adequate though

very friendly staff. great breakfast and very clean room

bar for breakfast available even though breakfast was not included in my room rate

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

nice room, good breakfast

helpful staff, especially if arriving hungry; great breakfast!!

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

breakfast, nice, comfortable room with wifi

free wifi

room service breakfast was a nightmare long delay no salt or pepper and cold rubber eggs.

no free access to spa area.

huge lobby (and special mini-lobbies on all floors), very spacious, comfy rooms, outstanding breakfast, love

food. gym. location. room.

was really clean , and they have a very good room service, every day they clean the rooms in details

was no wifi, or at least even after complaining, no one was able to explain how to connect properly to the

the bed was so comfortable huge bathroom amazing gym the breakfast choice

only problem was that you have to pay additional amount for the pool and the fitness centre, perhaps this should

they also have an unbelievable gym so make sure you check it out

well-equipped gym

reservation did not include breakfast

high-speed wifi

wifi very

room decor is tired - restaurant/bar/ room service menu is too limited

they could build a gym. breakfast is expensive when compared to the options in the area

there is no pool or gym. breakfast is expensive for madrid standards

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on

roos are small and it has no gym

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

good location , nice staff and shuttle so easy to airport

it is surprisingly bad that there is no room service

no tea or coffee making facilities in room and no room service

we paid for a late check out and this went until 6pm which was very helpful to our departure

there's a great little playplace for kids and lots of green space for them to run around

in a good area of madrid,tree lined streets and cute restaurants,shops,laundry nearby

was no microwave in the room to heat up food, nor was there a place to dry the laundry

limited to 20 people for the pool.

wifi not working vert poor insonorisation in between rooms and room and corridor

maybe breakfast can be improved but overall ok

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

fast laundry service

second when i asked the day before i check-out the room service for a hot water, the service lady was rude

advice would be to limit window opening- it may be dangerous for kids

no gym

wifi quality. no mugs for coffee

such as kitchen and laundry

front desk has given me false information about the services available he hidden that they have laundry services

the pool is fantastic and the entire facility has so many extra rooms

the pool was fantastic

the pool was very pleasant and it was a great experience to explore the communal areas

no laundry services and when i asked front desk clerk if there were laundromats in the area, she

says the hotel offer laundry when i booked the room, but the staff said they don't have it when i actually got

the room is very small, but nice, new and clean, with small kitchen and dishes, lounge on the open air

kitchen and staff of breakfast restaurant are reluctant and uncooperative

would have liked the pool to be open for longer

were really welcoming and helpful, room and public spaces were very clean, gym was good to use and breakfast

room service was good, there was no noise, the facilities and amenities are quite new and all was

room service was not available at certain time of the day due to which either customer had to wait

variety of breakfast

no 24 hrs room service. no complementary water. bed is uncomfortable.

excelent wifi

very friendly helpful staff, great price, good wifi.

room was clean and tidy every day, and the wifi was fast

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

breakfast friendly staff, helpful with kids good wifi connection close to metro station

iron or ability to have an iron delivered to the room is crazy (only offer a laundry service which isn t

rooms did not provide kettles, laundry bags, basic amenities of even different shampoos and conditioners or even

i really needed to iron the bed and the laundry service wasn t available in the period of time i needed it

said that since they offer a full laundry service, they don't make irons available

been in that neither provides it or has an ironing room instead tells you you must use their laundry service

the front desk and bar staff were friendly and helpful

was excellent; if you are traveling with kids, there is a park next to the hotel

we were there just for a night close to the airport even had a free shuttle service the lobby bar was nice with

a place that serves room service and has a full service facility should help with bags

on arrival, we had to wait an exceptionally long time compared to the other hotel shuttles, and the return to

have to overpay if traveling with three kids

needs a nice pool bar for refreshments

location, pet friendly, extended stay, room service was excellent!

cons, wifi was not working too well.

pet charge

don t know what they use for laundry, but the sheet smells like formalin, which you may find in a old hospital

for breakfast is amazing

the breakfast selection is really good and delicious

no swimming pool

speed of wifi

nice clean rooms and next to a park with free self laundry service.

laundry was too expensive, 7 for a t shirt

not much space to layout and store clothes during stay. no self-laundry facilities.

wifi unlimited and fast

booked it casue of the airport shuttle and the pool and it was the best choice ever

until we called and they realized it was ready and had to go down to pick it up, quite pricey laundry as well

however, the extraordinary noise from the iiunion truck collecting and delivery of laundry or other at 1 or 2

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

english barrier was really poor between phoning for room service to ording a drink at the bar

breakfast choices (only orange juice for drinks, only tomatoes for veggies, no pancakes for kids, no fruit

the restaurant and bar of the hotel was closed ( as covid-19 measures) but we found near all necessary

didn't try restaurant/room service/breakfast as there where a fair number of eateries close by

room, the pool, the breakfast

close to metro stop gym facilities quiet and comfortable very friendly and helpful staff

room service was always on time.

the shuttle pick up to hotel was great

easy access to the gym.

cleaning, wifi conections,

close to the airport, clean, good food and pet friendly.

there is no bellboy but they saw me by myself at midnight struggling to carry 4 suitcases and a pet in

the hotel also has a laundry service during the weekend, and during the week, you can wash your clothes in the

it would be nice to have on site washer and dryer to use for guests to clean laundry

the view was of a bunch of beat up old building the laundry hanging

laundry

good breakfast

we used the laundry services and it was extremely quick

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

wifi barely worked on 8th floor.

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

wifi works well

the laundry service was great

the rooftop pool with cabanas and also the terrace bar were superb

to that, the room was highly comfortable and clean, all necessary amenities were there, the pool/terrace were

a look at the pool area and it looked really nice, small pool to refresh from the hot days and a bar right next

and rich breakfast, friendly personnel and clean rooms all you actually need

very friendly stuff, great breakfast, clean room and 24/7 bar for free!

wifi kept dropping out.

el desayuno es muy bueno y ademas se agradece mucho disponer de un snack bar y bebidas gratuitas las 24 horas

the snack bar was brilliant, helpful staff, comfy and spacious room.

relaxing - can chill out with free food and drink on tap - great with kids as never hungry or any need to drag

several different types of business close - restaurants, laundry

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i like that they let me had an early check in to the room

great location near metro and convenience store complementary stuff in bathroom included strong wifi

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

the gym and pool looked great but we didn t have time to use them

the bedroom, the decoration, the bathroom. the food from room service was delicious.

i should have ordered coffee from room service the night before

, restaurants very expensive , only pool open in spa area

have a fee for room service of 7 euros which seems a little excessive but i guess it's not bad if you order a

this hotel is amazing, facing king fahad masjid, and has great lobby and good breakfast

pet friendly hotel, clean installations, modern style.

kids really enjoyed the swimming pool but at peak times there were just too many people for such a

there is no room service

the kids will certainly thank you for the use of the fabulous pool and slushies that the hotel provides

despite following up multiple times, the hotel delayed investigating with their laundry provider for over a

the hotel also has a lovely bar where we enjoyed relaxing after a long day of exploring

bathroom's design looks great but not very convenient especially for young kids

clean hotel, bar area good but expensive and limited food options, but plenty of tapas bars and restaurants

fact that it states that it s pet friendly and you can t actually do anything because they don t

lady at the bar in the morning was so friendly

i liked the loby, the reception area, the lounge and bar and the perfect breakfast buffet!

great staff, excellent pool, relaxed vibe

we didn't try the pool but it seemed very nice and the small gym is just perfect for a short training during

the fitness/gym, multi machine was broken ...

big rooms. laundry service was excellent.

fact that room service was only available during restaurant hours

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

wifi can work poorly sometimes

114 had some loud noises that we could hear from outside the room like a laundry or motor running

the front desk people are always so nice. good breakfast. comfy beds.

wifi almost unusable throughout stay

the staff was very friendly. was very clean and the staff super nice and very pet friendly

i loved the breakfast and the employees' attitudes. customer service 100%