wifi could be better

exceptional customer service in hotel/ bar and dining

loads of parking, although i was walking the canal

good car parking, quiet location, friendly staff. room very comfortable.

10/10 breakfast

awakened at 4am with laundry arriving and being wheeled into hotel on metal trolleys

the gym and pool

comfy bed, great wifi, good breakfast

disappointing especially for the kids

fab bar service, highly recommend bennett's for evening meal

we're able to accommodate our request of early check in which enhanced our stay even more

abit dated don t get why it s b/w plus room 20 is right next to the laundry room so we could here the dryers

they do have room service available if you are desperate though but everything is very expensive

ev charging points available which were reserved with cones

friendly staff...parking and nice room

poor quality of sandwich ordered at bar (as room service provision) very expensive for a very very basic sandwich

booking was changed from the previous three weeks and i was put in a room that was next to the laundry and a

was no iron in the room/available though there was a laundry service(have to pay for)

i wanted to do some personal laundry but was not able to. but i coped!

room the first night was next to the laundry and the machines were operating all night, keeping us awake or

need a total refurbishment, large mound and damp patches in our room and s view of the dirty laundry

carpet looks old and tired pool area like ceilings and air vents need attention

friendly staff especially in the spa and reception. parking great and nice food.

+ location close to the m6 + clean + good wifi + free car parking on site

the staff were all lovely, especially the lady who worked on the bar and in the breakfast room

needed help with pet and receptionist was extremely helpful

i don't understand why the charge is per night when no extra laundry or cleaning is needed after the first night

bathroom no shower gel. lucky i brought some. no laundry service. i will know next time.

excellent value, free parking and walking distance to town and promenade

very quiet, clean, comfortable, easy acces, car park on site, friendly staff, mini bar in room.

good location and pet friendly

old staircase, laundry bags everywhere, no restaurant and small rooms

there wasnt nothing i didnt like, the hotel & bar were both very warm & had lots of character

got a complimentary breakfast, as we could not get wifi

room service was available which we ordered, it was really nice

free wifi

i found all bar staff and hotel staff very attentive, polite and efficient

no phone in the room so no room service and if you need anything you gotta go to reception

loved the room service if you wanted to avoid the bar area when it got busy in the evening

right in the middle of the main bar area of southport

efforts to provide early check in although that didn't prove possible

wifi was slow

host ,friendly ,immaculately clean comfortable bed ,safe parking

no wifi plugs in the room

hotel is in a great location just off the main road through town, it has parking on site, the breakfasts were

the shower operation was bad and i tried to use the wifi

on my arrival when i was parking my car some old lady that dose the laundry was very rude shouting and telling

was a scruffy filthy place it s nothing like it s advertised it has no laundry facilities or pool or sauna

the spa bath was lovely

a bit dated in places. spa facilities closed still.

no wifi in bedroom

also the maids were doing laundry in the afternoon while i was trying to make up for lost sleep during the

wifi did drop out quite a few times, which was annoying

nice room - good gym

we had room service, which was the best i've seen

bed was as bouncy as a kids trampoline, the bed linen and pillows were very poor quality

room was really to hot as above the laundry

also one of our kids bed was not made or had any bedding in the room to make it

were awful the kids bed they had didn’t even fit two kids on it family room wasn’t very

parking was limited and not free, wifi was only free for 20 minutes.

,,also was a bit noisy as kids attending a gathering were running up and down corridor

bedding/laundry still could be better

for incidentals so every extra charge had to be paid for on the spot: bar drinks, lunch, dinner, laundry, etc

was very clean wifi was good breakfast was good, the hotel is in walking distance of the town and fair lovely

the pet facilities, they need rooms where you can let a dog out

were allocated room 401, wifi wouldn t work and curtains would not close, i don t want to be in a room with

bags of laundry lying round in the corridor for days

reopen the pool it ll increase bookings ud83dude01

all staff are lovely and it's my go to for a stay in southport pet friendly it's just good value for money and

you had to pay for wifi in the room it was only free in public areas

and dinner very good room okay but no fridge , telephone or room service the staff very good and

close to a laundry

friendly staff. close to family. close to transport close to laundry

the breakfast was very good, and overall we had a fantastic stay

of free parking and the wifi strength in my room was fantastic

lack of functional wifi or mobile connection was a problem as we had to work.

woken up at 7am on the sunday morning by the linen laundry company dragging trollies across the car park and

location immaculately clean lovely decor for the whole hotel area breakfast was good

from the restaurant, the stunning room with an amazing view and have the pool facilities

spa and gym facilities, room, comfy bed, staff was friendly and helpful.

/ clean with patio doors /juliette balcony and having a small fridge in the room was a plus room service was

enough staff - average queue at bar >10 minutes, not enough knowledge within the staff

and cheerful will definitely return the young girl who works in the adventure land and behind bar of a night

out sofa could be better in the rooms could feel the metal bar down the middle which lead to me getting a bruised

the bar restaurant was poor we walked in to get asked how many of us there was and got charged 22

the position of the room was near the entertainment and bar ect

we arrived and couldnt check-in, the room wasnt ready due to a laundry miss hap

a thin wall with a power plant , possibly the laundry room where the machinery kicks into life at 6

wasn t full , yet my room in the annexe was located next to a boiler plant room or industrial laundry , which

as we still had one clean towel, but we were disappointed by the quality of their clean laundry

just a pity the pool was being refurbished

parked my car right in front of hotel no problems, plenty parking space

and there is room service

as we were checking out very early the following day, she arranged room service for our breakfast as the

the staff were lovely , nice and comfortable pool facilities are good

the late night room service was shabby. had hardly anything of an already very limited menu

no laundry facility the shower didn't have a door/ curtain room 212

maybe a kids menu aswell even though the staff did help on this situation aswell

lovely gym, pool and spa facilities

value for money, pool/gym a nice extra,

great staff, lovely spacious and comfortable room, easy parking and great nights sleep

was luke warm, nobody picked up the breakfast in bed request, bar food not nice, woken up by laundry truck

fantastic staff very helpful amazing breakfast we tried the bar menu

hopeless wifi that could easily be fixed

the location, parking and breakfast was all superb

parking, lovely calm environment, great decoration

location , great parking

easy to find and good parking for a van

the location was good with lots of free parking

comfortable clean value for money very close to all amenities and pet friendly

im a repeat visitor here like location,staff wifi

we were upgraded to a room overlooking the golf course

i was told over the phone i had missed room service at just after 8

super, picturesque surroundings, overlooking manicured golf course

the gym pool spa

picturesque greta golf course and spa facilities

room was spacious with great facilities with a separate laundry ingredients and huge bathroom

when we left our room we found multiple bags of laundry piled against our door

location, location, location! early check in was a bonus. quality of food was great.

no wifi in the room

parking is limited, especially when there's a wedding or event on

breakfast bag was great

location was good and also breakfast ud83dudc4d

fantastic base for working at the womens open golf at lytham

good breakfast, excellent location

bag breakfast is always the same every morning

also the breakfast was probably one of the best i've ever had in all my years of stopping at hotels,

lovely breakfast

comfortable bed, lovely decor. fantastic breakfast. can t recommend it highly enough.

very nice room, excellent breakfast.

facilities, cleanliness and location. plus the most amazing breakfast!

the hotel staff were very helpful for our early check in .

this has been the first hotel that hasn't charged me extra for room service

wifi and tv in room

wifi kept doing out but other than that it was great

everything was tidy, plenty of spaces for parking, nice bathroom

our shopping was being kept in the laundry store and it was returned to us in tact

kids play house literally outside of the door so family

tv had smart channels but they couldn't be used. getting into the wifi was a bit clunky

location, parking, cleanliness

easy parking good location for the motorway,great pub next door

the laundry service was very poor had to go and get clean towels myself

the gym was available to use and i will use this hotel again

value, only paid 75 with breakfast and there's a really nice pool, jacuzzi, steam room, sauna and modern top

massive bonus , with accesss to the pyramid pool ud83cudfca gym and sauna , jacuzzi 24ht bar , seating

the cups and glasses in the room were tiny having to use whatsapp to contact reception or order room

of bags of laundry outside the room both on arrival and departure

rooms and laundry spotless

downside was the shower and bath etc were just a little outdated, there was a few laundry bags outside our room

room service with no charge for meals/drinks in the room

on departure allowed us to extend our parking beyond our allotted time

it was all.good , especially kids play area..wee man loved it

found bar prices expensive

room service on christmas and boxing day

no bath in our room as our young kids are afraid of the shower.

frm receptionist to bar staff was excellent amazing customer services

kitchen is very well equipped with a fridge

incredibly nice room, good bathroom and a small kitchen

signal not good in the room so therefore annoying that you have to log in to a wifi provider that insists on

really clean and great location. bed comfy and wifi was ok.

the apartments are spotless and the kitchen is brilliant - everything you need with lovely touches such as the

we left some laundry behind and the reception staff kindly packaged it up for us and posted it on

villa was lovely, the room was nice, lots of outside space for drinks, easy parking, and excellent food

so basically we went away for a romantic night away from the kids and ended up in a supermarket for tea and

pet-friendly, clean, superb location, fantastic grounds. follow cloudy smalldog on facebook.

been a bit more vearid especially after 6pm you couldn't get a sandwich but you could get one on room service

- wifi bit slowish... 3mb maximum... in other hi they provide really fast internet

fab breakfast and pool and spa facilities were excellent. room was great real value for money

spa and swimming pool

the bar staff , restaurant staff, room service again just so pleasant and made us feel like nothing was

the only downfall was room service

was central, with free wifi, parking and breakfast included

quality can't fault it and must mention the staff everyone we met was top draw from reception to room service

quite a lot. uncourteous staff that were unfriendly. no compliments for my kids. overated

stayed here on numerous occasions over the last five years, and breakfast has always been included in the rate

staff very friendly thank you scott for our early check in and calling us.

and shouting when confronted about his bahaviour he started lying , there was a machine i think a laundry working

no information in room regarding bar/menu and/or room service.. or breakfast !

guests don t all have the respect for parking bays that other people do

wifi could be a little stronger in the other areas of the hotel however, this does not fault the

it s central, they have great wi-fi, parking places and really nice rooms

the restaurant/bar was really nice, however, although you could just order drinks every table was set for diners

amazing spa area

the room was clean and light, the spa was immaculate, relaxing

the a next which we stayed was cold no mini bar no room service and very few facilities

leisure facilities were amazing the pool was lovely

pool facilities ok not as good as the pictures

the spa area changing rooms were dirty and very wet.

felt all of the staff from receptionist, bar staff and cleaners, were absolutely lovely people, who made me feel

room service was great & again helpful friendly staff

in the description for the room i booked, it said there was a fireplace in the room and that a hairdryer would

our room overlooked the bins and where the laundry was delivered - which happened to be 5

a swimming pool would have been nice

from the facilities, the room and exceptional staff, the bar is so relaxing very pet friendly, lovely food,

lovely room and pet friendly hotel really good short break and would definitely stay again

easy walk to royal lytham and st annes golf club

service was noisy, and laundry service delivery was loud at 7

in the orangery was exceptional from start to finish was 10/10 spa facilities were very good and the rooms were

pool facilities are great for little ones and feel really safe with plenty of staff around

spa facilities- the most amazing staff, food and service

wifi was dreadful tv screen was only small and we paid 290 for 2 nights with no spa access

there was also onsite parking and close to amenities

it was super easy to find and very good parking.

security of rooms and good car parking

plenty of private parking spaces

i told her my shift starts 7am so i have no time to have breakfast

constant banging of doors, no atmosphere in the public areas (seating and bar) random trips to laundry from

wad friendly , lovely bar and room , location was set on , right on the front , will be coming again

room's wifi didn't work, and the tv needed re-tuning and was a bit hit and miss as to what channels were

the breakfast

the bed was so comfy, the view from the balcony was beautiful, breakfast delivered to the room which was lovely

the rooms, the pool , the breakfast

was my second stay and i booked three rooms for 4 adults

the parking area.

she preferred to converse with the pensioners there was no room service

location and parking bar staff superb

and in the morning there was a lot of noise directly outside our window from staff picking up laundry

staff very helpful and friendly good facilities good hotel bar and lovely breakfast

beds very comfy full english breakfast, plus good shower tea and coffee facilities in room lift

decor and feels quite homely we had breakfast every morning which was superb and visited the bar and the coffee

good location, friendly staff, comfortable room which was quiet, very good breakfast.