was very adequate for the price, but free use of the gym and pool facilities made an early finish a real bonus

absolutely lovely hotel!! the gym/pool/spa facilities were also top notch!!

wifi didn't work

amazing shower, comfy beds and fantastic 24 hr bar and room service

free parking

with everything, although we were wakened early as our room was above the entrance where the laundry van turned

free car park, good wifi, friendly staff, great restaurant and quality breakfast

i highly recommend this hotel, its restaurant, bar and event facilities

great size rooms excellent bar and restaurant

food missing from room service order but as we were in a rush we didn't have time to rectify it.

the bed and spa area

full restaurant & room service, advertised on the website

good location, comfy bar and room. good car parking. food good, good value and friendly staff.

good location, comfy bar and room. good car parking. food good, good value and friendly staff.

venue at the hotel which we weren t told about in advance, as some of the facilities like the bar and the

i brought this to the hotel s attention and was told that the laundry is outsourced and there was nothing

the information book in the room says they have a laundry service but when i asked where the bag was i was told

lovely bar and restaurant staff

free parking. friendly staff. spacious rooms. very clean and tidy. peaceful and quiet.

room, staff, cleanliness, wifi

no guest laundry despite what website says

the wifi connectiom was poor where we were in the hotel

the gym, pool and spa was amazing!!

great facilities, free parking and wi go, good good and lovely spa

the hotel was lovely , and the spa was lovely and the room was a nice little cottage

cleaning in access areas meant we had to negotiate piles of laundry and hoovers in the main corridors to get

we opened the towel and there was poo stains on the towel and blamed it on the laundry company

dirty laundry (sock and napkin) left on the hallway floor

the room was noisy from the laundry below and the room above

stay with such great staff rooms are lovely everywhere was so clean pool and spa were pure

the last time i stayed they kept half my deposit back as they said my room was dirty but had no room service

wifi hardly worked in my room

tv and wifi worked great

beds the bedding cheap pillows they advertise free wifi which doesn't work in all rooms

lack of laundry service - fortunately there were a couple of laundry companies in the area

australia we often / usually have a little fridge in the room washing/ laundry facilities only thing

turning radiator off lumpy pillows i don t normally have skin any issues have you changed laundry company

the reception was helpful via room service

wifi was almost non existent and slot of tv channels didn't work

dirty laundry was all over the floor

on floor to use it as the sockets was on the floor pretty much the hall ways smelt like dirty laundry the hot

nightmare, fan in room blade missing and vibrating, hot above laundry, no kitchen, social tenants from council

ld them but they said it just came from the laundry)

parking over the road. fair property clean

parking good, spaces are limited but always option to park on street which i'm sure would be more

breakfast was also included in the price i had the full english with fresh orange juice before my

good parking and easy access

quiet room, little or no noise, comfy bed, plenty of free parking and close to the town centre.

the hotel offers free wi-fi and a complimentary breakfast, which is very lovely

laundry, wi-fi, breakfast

the hotel had plenty of parking across the road and was only a short taxi ride to manchester arena

wifi was poor, would stay connected room slightly smaller than expected with bed pushed up against

but for our group it was cheap, but no luxury included a surprize to find you have to pay for wifi

there was zero concept of room service, so i found my room as it is the way i had left it

a big shoutout to the receptionists— they were especially great with my kids

cup and no teaspoons available, they had a bowl with a variety of mini cereal boxes - great for kids - and two

was in the basement and couldn't get wifi and the nearest toilet was one flight up which meant i had to climb

it is 100% not suitable for families with kids

i enjoyed my breakfast and the management very welcoming

easy to get too easy parking

the parking isn t great

everything especially the daily room service

staff , cleanliness, room service, and location.

free on street parking across

bar was not atmospheric ( we went to the pub next door) no laundry bag in the room or safety mat for the bath

the hotel was great, breakfast was really good and the kids loved it.

the staff are fantastic, except one grumpy bar tender, however the young gentleman with him was superb

no free wifi

stayed two nights, we absolutely enjoyed the spa and gym facilities

is they stick you in the most dated room with highest footfall passed your door and next to their laundry room

why i got told well that's the way is it and has been since 2022, i was then woken up at 5am by laundry delivery

wifi seemed to keep dropping out

staff friendly. big car park .pet friendly

for a late check out the night before and was told i can pay fee when i leave, this was not conveyed to

music being played at around 4am-7am sounded like it was being played int he kitchen/laundry

very clean, plenty of things for keep kids occupied & lovely location.

the small gym was a great addition

stay, nice beds, clean hotel, allowed our pets, breakfast optional, unfortunatly not serving evening food when

great for kids, outdoor and indoor play areas. nice location and very quiet.

there were marks all over the walls in rooms and corridors, mess on the carpets, dirty laundry left outside

pool was run by a private spa people had paid for a spa day and there was kids from the hotel running about and

loved everything about it. hotel staff were very friendly and helpful. the spa was amazing.

the times for kids to have a swim was silly.

the pool area wasn t available to use

it was great that the staff let me use their ironing facilities in the laundry room, it would be much more

they also let me use the iron in the hotel's laundry room to item some crumpled clothing

rooms smell like wet laundry, the bedding is rough and the beds are hard

had to pay 10 pounds to do my laundry and i didnt like that

early and staff were great on reception, sorted an early check in with a walk in shower

easy, free parking and fast wifi. comfortable bed.

the food was nice aswell and a bonus for room service

returning for a long day out on saturday i came into a party with dj and loud disco music, kids sitting on the

get wifi to work, my room was over in the new/modern bit

good size tv and the wifi are excellent

great idea to have a customer laundry room

laundry facility needs to be reviewed

room where we stayed was noisy , i think the laundry room was next to it

always clean, great staff, having a laundry is a bonus.

late check out

we ordered room service which was fab

we had room service breakfasts which was

great bar and restaurant too

was great, good rooms, great breakfast, nice spacious rooms, good gym and a good bar for a nightcap

completely wonderful with all modern updates (blackout curtains, heat/aircon, and options for in room service

a decent hilton with grand brand new rooms and very fast wifi

staff need a little more bar tender training e.g pouring pints.

the breakfast was nice as my kids enjoyed making their own waffles

breakfast was great. staff were superb

the hotel was great, clean and friendly staff. breakfast was superb. i highly recommend.

couldn't get adequate support on the laundry process.

without prior authorization or explanation after explicit assurances that only laundry fees ( 160 from

wifi is quite slow on the tv

great bar with a great bartender ( reece and forgot the other gentleman s name

rang ahead of time to ask if an early check in was possible due to attending an event and was told it was all

hotel laundry was quick and efficient

room 625 - right next to one of the laundry pantries, housekeepers constantly banging the door shut which woke

modern, comfortable, nice bar area and great location

family, with two kids aged 12 and 15, had a great stay

get into the gym, which was the reason i booked the hotel

i left some dirty clothes for laundry but they did not take them without given me a reason although l followed

we came after spending a week at the lake district so had 2 bags of laundry

room was amazing, very large bed, walk in shower, karl lagerfeld toiletries, quick room service, yummy food,

24/7 room service

in manchester to watch peter kay at the ao arena and thought we would make a weekend of it so chose the lowry

fantastic free laundry in the basement (buy wash tablets at reception) and tumble driers

free laundry and big room

to main city centre, lift, laundry, drying rack in bathroom and other useful amenities like iron, ironing board

laundry, big room, free coffee in the lobby, a kettle in the room, large shower cabin, very

for a room at the back of the building, was put in a deluxe room at the side overlooking laundry bins and

decor was lovely staff were helpful and friendly gym was nice and clean

filter water on tap on every floor was amazing, the gym was huge, all the staff were incredibly friendly and

basically everything. location, rooms, the gym, staff, comfy beds and the vibe was amazing

no room service after 9pm

the family room is exceptional (had it all to myself), gym was great and well equipped (and open 24h, for the

couldn't connect to wifi but overall hotel exceeded expectations.

staff were friendly and welcoming, and looked after our group and kids

the location comfortable beds polite stuff early check in

breakfast; nice that bar stayed open till 2 am so could stop for drink after concert

the wifi isn't great, we couldn't connect at all.

up at 5am by laundry delivery truck then again at 6am by food delivery truck

for work very friendly and helpful staff very clean room service was very fast though food coul have been

toilet seat made for little kids and not the size for adults to use

phone didn't work to order room service (the staff were very nive about that though) and there is a list of

it's all a bit too modern for me but i'm sure some of you kids will love it

comfortable, clean, very friendly and lots of parking. room services daily. quiet and cosy.

staff member particularly at reception and bar on the saturday evening 13th july the wedding food blankets to

rowdy people wanting the bar to reopen!

the only criticism is that the room service menu needs expanding.

terrestrial channels are only available through apps via wifi

noisy, sounded like the rook was above a busy laundry room

the bar and all members of staff on reception, concierge and the polish lady in the breakfast room were

excellent staff are very kind and the room service was great. would defiantly visit again :)

wifi was awful and our room was quite noisy from the street noise and the room above us.

the beds are like sleeping in a cloud and the breakfast was exceptional

no laundry facility

great central location, simple room but very comfortable with good wifi, clean.

early check in, late checkout

breakfast was great too

poor service and no gym (be aware of that).

the laundry was plentiful and very clean

the free wifi was hit and miss

the bar was quite expensive and the breakfast options were good but we weren t overly blown away

being guaranteed to have a room ready for an early check in

the bottle bank at 0945 (just got kids to sleep) and again at about midnight

staff refused to let me leave a bag of clothes at reception for collection by laundry service

resorting to use the stairs which took you through laundry stores into unpleasant back areas of the hotel

- finally, although it isn't a cheap feature, it would have been made better if there had been a laundry service

dirty room, other people s laundry left in the room, fire alarm set off by someone at 6am

customer service skills, had to walk through a back alley stairwell outside and through the staff laundry room

location of the room (212) was noisy during the night - not sure if we were above the laundry or kitchen but a

the bar area

the room service menu isn t that inviting

the wifi was very poor

a wonderful stay , room service food was perfect , just a great night , we will stay there again

decoration and style of the room was beautiful, the bar down stairs and bar/restaurant upstairs

on new years eve, we ordered room service from the menu

hotel with a lovely bar upstairs with balcony, staff were friendly and helpful, as always malmaison never lets

com to visit before christmas but both of us were sick along with our kids, booking

comfort of room is a* room service quick

gym/spa a real added bonus and so well designed

the extras such as the infinity pool, and use of the gym were excellent

no wifi in the rooms

spa is a real unexpected city

asked for a early wake up call so we could use the spa facilities before check out but nobody called which meant

till nearly 2 o'clock, then the staff decided to make loads of noise in the hall way taking the laundry bags

not just the room itself, but the hallways as well which were also packed with dirty laundry and don't even

used laundry was thrown on the floor in the corner of the landing, the carpets don t seem to have seen

laundry in the corridors no toilet paper in toilet sink was blocked toilets/ bathroom wasn t fit

allowed a late check out

laundry - can i have a courier pick up my laundry at reception

in room 110 , think it was next to the laundry which i could hear but did not bother me too much , rooms are

but im giving a big shout out to the housekeeping staff who were lovely, especially the man doing laundry who

is no refrigerator in the room, no ventilation in the bathroom and no laundry service available, they said

wasn't a laundry option when i was there despite saying so in the website

they have laundry services and early checkin options

the noise in room 126 when the laundry van came in the early hours

i don't think this is an ideal place for kids to stay

really happy with everything rooms was immaculate early check in for £20 jackpot

school kids staying at hotel. they were knocking on doors and running.

my wife ordered a chicken and the portion was so small - looked like it was from the kids menu, not really

we also had breakfast was also very

staff really friendly, gym facilities were excellent too

also the views from the breakfast room and the great location

at the bar at night time, tried to mock my partner

were a little tired and in need of attention there was no air con in the room there were no laundry bags so

the gym and pool facility are great too

no room service

great value for money and i love the fact that all profits go to the ymca to help local kids

swimming pool

muffins they were cuisine de france taking out wrappers and displayed on trays delivered up to room service

room service would have been good also so we could get food and drinks after the bar/restaurant was

there was no bar open or busy on either of the nights.

stayed in a very pretty little suite with a useful little kitchenette

location was perfect, staff lovely, great bar and lovely room