laundry was crisp and fresh

very reasonable prices. nice location. free wifi.

lovely friendly staff. fab room and a lovely bar with a very friendly bar woman.

comfortable larger rooms with great staff and 24/7 bar option. had a fan in the room!!!!

very helpful staff rooms where great everything you need and lovely bar and restaurant

looked after adults, kids, dog and even had secure lock up for bikes

i am a thirty seven year old woman with three kids and was visiting a friend nearby

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

there's a lovely little bar downstairs for a drink in the evening

looked after adults, kids, dog and even had secure lock up for bikes

night while visiting family we found the hotel was very clean and a lovely size room we used the bar in the

no room service

room was comfortable furniture a bit dated but that didn't matter lovely bar and restaurant food amazing

breakfast was nice! room is comfy with a tv and good wifi.

checked in immediately, room was clean and tidy, comfy bed, great shower, wifi, free parking

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

also there weren t quite enough parking spaces, even with the overflow parking

easy parking and good value and a brilliant location for the mountains

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was

s coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves

i was on the bottom floor and the corridor stunk of dirty laundry - awful

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

wifi was fast , room service was

wifi was very weak

we were attending a wedding at 12

no wifi

i couldn't get connected to the wifi but didn't try many times.

almost no wifi so couldn't work and catch up reports.

no wifi information,

wi-fi poor telly not much better may just be wifi based as it is a smart telly

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

parking on site and very nice grounds

the wood pannelled bar was comfortable and as we were the only guests for the first night the lovely receptionist

we didn't use the bar or restaurant but it's looked good as did the

a couple of glitches with my room which wasn't quite ready and they gave me a free drink at the bar while they

the availability of parking was great, as were the location and views

use of swimming pool

no water in gym

i returned home so refreshed after a well needed de-stress at their beautiful spa and swimming pool

the car park wasn t very good as the cars wernt parking in the correct spaces.

beautiful hotel, lovely quiet clean rooms, great food, ample parking

breakfast excellent with plenty of choice

location and golf course next door

wifi was working fine

how welcoming the staff were and how pet friendly it was

you falsely advertise free wifi for paying guest

friendly staff, huge parking area

room service was late, some of the food cold, some food undercooked.

v poor wifi, a gym would have been excellent.

lots of parking

also the massage in the spa was exemplary

relaxing stay - excellent food dinner and breakfast - enjoyed the sauna and spa pool.

the bedroom was brilliant and breakfast was excellent with very helpful staff.

loved the spa and enjoyed the cocktails, just wish we could have stayed longer

beautiful views from rooms and bar terrace

have liked to have seen some evening entertainment like a bar billiards table or dart board while enjoying a

comfy bed, excellent restaurant and bar areas.staff friendly and efficient.lovely location.

kids love the fairy tale vibes

no plain ice cream for kids like strawberry / chocolate/ vanilla, breakfast was nothing to write home about

wifi was laggy, and not very strong

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

the room was located in the basement opposite the laundry room

buffet breakfast was better

toiletries or room service menu in the room

a steam room and sauna would be a great addition. near the gym area

allowed an early check in which was useful free parking for guests breakfast choice was really

friendly staff, excellent gym and swim facilities

room service extra charge

the free use of the health and racket club (gym, swimming pool, whirlpool bath, steam room and sauna) was the

evening meal in the bar was pricy for what we had, food didn t have much flavour and my burger / bun was a

bar staff were brill especially the uni student from northfield he was polite, friendly and very

was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was brilliant

kids enjoyed our stay. lovely experience overall

parking eye systems always worry me because it takes so little to get it wrong and get hit by a

room service plates still outside peoples room doors the next morning

we were next to the laundry facility room, which was noisy in the morning

i would not let her look after my pet snake she was awfully rude and let the other staff down who were very

not a huge problem but annoying if you have kids

breakfast was excellent. the views where amazing.

the second cooked breakfast was better than the first. rather erratic.

lovely choice of food at the breakfast buffet and plenty to chose from in the bar also

were very friendly and very helpful, they were accommodating regarding special requests and a late check out

good location for work, nice breakfast, decent free wifi.

great to have safe parking option for the hire car lovely place to stay

no information on wifi or how to call reception, breakfast times etc

the ladies in the laundry room ironed a top for me and delivered it to the room on a hanger in under ten minutes

lastly no iron in room or available to borrow was told i could use laundry room which was the room where all

i needed to iron an item of clothing and the friendly receptionist took me to the laundry room

has exceptional, space and cleanliness with access from a terrace overlooking the courtyard and bar garden

also a very delicious breakfast

management should not rely on kids

we had booked a family room n was quite spacious for 2 night stay with 2 kids

breakfast was excellent, the staff so friendly and thoughtful, nothing was too much trouble

free fast wifi

parking mainly on the street

they also did my laundry which was very kind

oh yes also on arrival for 24 hrs the reception area was full of laundry bags

pool was great, good seanary, nice garden and little walk in a bit of woodland

beautiful views, food and building, breathtaking scenery, lovely breakfast choices, yoghurt raspberries, pumpkin

excellent breakfast and bar meals/menu

hotel offers everything you need for your stay including pool and gym

pool was closed but that was unforseen so we understood.

nt tell us it was kids club so we left but they wouldn't let us back

kids in the pool when your trying to have relaxing weekend

amazing breakfast friendly staff excellent gym and spa facilities sports bar area

a little disappointed that in the photos it looks like it has a fully working kitchen area , on arrival we were

breakfast was wonderful but the kitchen was slow

comfortable room ground floor safe parking friendly staff good food

i stayed in the garden lodge, which is a maisonnette room, with a kitchen downstairs (great for a little baby

excellent facilities, great staff (angelina was incredible) great food and bar vibe

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

spa was really enjoyable

i loved how quite it was on arrival we had the whole spa to ourselves, the gym on the morning

plenty of free parking

large wardrobe breakfast good freshly cooked except sunday good choice good parking

a bit tired - lots of laundry bags lying around - i tidied up a few empty coffee cartons off balcony next door

biggest issue though was wifi (while traveling with teenagers

no wifi

parking facilities for the motorcycle

bar and restaurant very airy, amazing views, nice touches in the rooms and food was delicious

very convenient parking right in the back lot

quiet even tho there is a bar downstairs not once did we hear it

breakfast and food was delicious

bar has a fantastic atmosphere and very much a good pub

in the restaurant in the evening which offered a really interesting restaurant menu as well as a bar menu offering

good location for golf. the staff were very friendly and the room was pretty clean.

very friendly staff, only there overnight and breakfast was great.

great value for money. the super room: 18. the breakfast. parking. the shower.

happy staff, great bar and food

the atmosphere in the lounge bar was relaxed and the drinks prices were good

the location of my room didn't provide very good wifi

daughter had an item go missing from her room after room service had been

exceptional breakfast in the penny farthing over the road

facilities, spacious clean modern room with comfortable bar and dining area

booked breakfast included, they still provided milk, tea and coffee, and a loaf of bread in the kitchen area

includes laundry service and ironing board and iron

love to have had access to laundry facilities in particular a tumble drier but appreciate this would have been

no additional charges for laundry and bed all made up

spacious and the customer service day and night was exceptional, incredibly welcoming to me, my kids and even

we always choose to stay in holiday inn actually since breakfast is included

we were leaving too early for breakfast so they provided a really excellent packed lunch

it offer good facilities with a nice pool & gym.

pool area was wonderful and very clean, breakfast was plentiful and the evening meals were

breakfast was excellent - had to be served in room due to covid but was lovely

would prefer to have a water dispenser within the pool side rather having to go to the gym to get a cup of

could have been better communication in the rooms of how the covid room service/laundry worked

good choice for breakfast however the kids would have liked the waffle maker as they do at hilton

gym looked good

pool and spa facilities are great

the bar food was good and the service everywhere was friendly and efficient

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

had a modern up market feel to it lovely big rooms late check out time

excellent that the hotel is pet friendly

wifi not available at all in 2nd floor -disappointing

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

another thing could be done as well is leave some little information like numbers and wifi passwords and some

wifi throughput and signal strength is not awesome

not enough information given no wifi code and times of breakfast and car parking

if on the tourist route for over a week no easy access to laundry facilities

struggled with parking as very busy

this included the bar staff, waitresses, staff in the morning serving breakfast & the cleaners

great location for our weekend golf trip. staff were very hospitable and the food excellent.

location near royal porthcawl and pyle & kenfig for our golf trip

they need to change where they store their laundry or use a different laundry service

the free wifi was very slow. had to pay an extra 10 for premium wifi.

good buffet breakfast. excellent comfortable room and bed. timely room service and good food.

and the room service and food was really really good would definitely recommend staying

room service

loud noise at 5am laundry being collected/ delivered for 2 hours!

the cost of the drinks on the bar were crazy expensive! 10 for two half pints of larger.

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

pool was fun for the kids

didn t like the fact the bar down stairs wasn t accepting cash after a certain amount of time, and was

brillant stay, stunning food and room service. staff couldn't do enought.

everything apart from the kids

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

well priced hotel as well as the bar and restaurant, lovely helpful staff, spacious room and perfect location

the wifi was patchy and unreliable.

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

luxurious bathroom and a fantastic stainless steel swimming pool

the service and the pool

good strength wifi

nice and spacious room, great for family with kids

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

was very helpful and fully explained issues with the car parking and even offered a complimentary late check

great location, nice room, friendly staff, 24/7 gym very unusual but great. nice bar too