wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

room service was lovely meal

the breakfast across the road ( literally) was beautiful and cooked to order perfectly ud83dudc4c parking provided

free car parking

brilliant breakfast, having to cross the road is so ok on a fine weather day

size of the bed, the breakfast was fantastic and very quick the shuttle bus back and for to the wedding

noise of kids on lobby

rooms tired some staff in bar seems bored and tired too reception staff lovely

room service could be better food, i was expecting homemade onion rings but was ok

excellent breakfast, very good choice, staff regularly offered top ups or coffee/tea

need more on room service menu and definitely don t stop room service at 9 pm

two minor gripes poor wifi in my room and pillows a little hard for my tastes

wifi signal a bit poor in room if you are relying on it

ample parking and very pleasant location

of check in and bar staff

parking is limited

rooms a bit dated, thin walls, parking a challenge when wedding are on.

how welcoming the staff were and how pet friendly it was

they also claim to have high speed wifi which they advertise on their booking sites, they fail to mention

breakfast excellent with plenty of choice

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

wifi kept dropping out which was frustrating

really nice little gym and pool

we had room service which was very quick and staff very helpful but the food was seriously lacking

loved the space in the room,, it was so hot but the staff brought me an extra fan, room service was amazing,

beautiful room and so clean and comfortable, food in the bar was stunning

a little disappointed that in the photos it looks like it has a fully working kitchen area , on arrival we were

the breakfast was included

parking was a little tight as you entered but that was about it

wifi in the garden room was non existent a very weak signal (upstairs) and the hot water took ages

kids love the fairy tale vibes

wifi spotty, and no air con, not a big deal

we used room service which was very easy and quick

food,breakfast, lovely plus pet friendly great

did request the swans and petals on bed as the pictures online showed but this wasn t done but not a big deal

spacious room, nice breakfast, great pool area

kids loved having access to the pool and we managed to use the pool 3 times over the weekend

amazing pool and gym facilities

were quiet, great black out blinds, bathroom kept really clean, staff friendly, very happy with kids eat free

location for cardiff easy bus to cardiff saving expensive car parking , access to m4 made easy to visit othe

good food options loads of sport screens and great busy spa and gym

fab spa facilities

facilities were brilliant- pool, steam room and sauna and towels are provided

were 3 members of staff on the bar, but they were never there, they kept disappearing into the kitchen etc,

gym/pool facilities

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe

gym needs more equipment, maybe more than one bench as someone was always using it every time i

ok, you could room service, but seemed pointless them being there

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

another thing could be done as well is leave some little information like numbers and wifi passwords and some

free wifi had fantastic speed

wifi not available at all in 2nd floor -disappointing

not enough information given no wifi code and times of breakfast and car parking

they need to change where they store their laundry or use a different laundry service

everything. location, parking, cleanliness, breakfast, staff.

it said stocked mini bar in executive room this was not the case

good room service menu and prompt service, and a good breakfast served early if you need to get off for

we ordered room service a few times and it was very quick to arrive

if on the tourist route for over a week no easy access to laundry facilities

order for cooked breakfast the night before so that we could have it at 8am in time to leave for golf

all in all a lovey stay and sorry to only be there for one night at the end of the senior open golf competition

breakfast was excellent. we were 20 minutes walk to porthcawl. and parking available at property

no bar of soap to wash your hands in the en-suite

amazing location, beautiful looking hotel, had an early check in without being charged.

nice range on the menu in the restaurant and room service for gluten free

arriving asking if there was an additional charge for parking; was made aware that there was no early check in

also told me he would charge for early check in even though you had a ton of rooms available and it was 40

one of my pet hates is having stuff cleared off the table whilst we're still eating which happened to us at

no laundry service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

also found a hair dryer and a laundry bag which you can order service for

grand city centre hotel i picked it for the spa on the 6th floor which i got to enjoy by booking the thermal

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

my room was between the laundry room and cleaners room

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

no wifi and no fridge.

bathroom was clean and there was free wifi

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

amazing location..nice breakfast & free wifi

wifi worked perfectly, everything was clean

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

24hrs receptionist, free wifi, close to all shops and great price

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

the only criticism i can possibly say was that the wifi was slow. didn't affect my stay at all!

amazing location nice hotel bar very reasonable priced room

which made my visit even better as it was mine and my wife's first time away properly without the kids, the

probably would choose a quieter location if i were travelling with kids or was not planning on having a few

loud noise at 5am laundry being collected/ delivered for 2 hours!

facilities, lovely pool and kid friendly

room service although our phone did not work - we had to make our requests at reception for the

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

no laundry service

my room was right next to the laundry cupboard so was woken early

clean rooms, fast wifi, nice breakfast, very good stay overall

it was a lovely clean room good size room for my wheelchair and the kids

staff are excellent from check in to bar service a young team who are very friendly, professional and engaging

i had friends visit this one time and they were exposed to the sight of all my laundry

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

of course that's not their fault, but the laundry house's, so i can't really comment

delicious breakfast with plenty of choice and kids breakfast was free

no wifi

the cleaning company who does their laundry put a few holes in one of my shirts

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

i ordered room service and had breakfast there the next morning

room excellent. breakfast was good

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

bought the kids some pens and colouring helped up to the car afterwards

the hotel is clean with a nice relaxed atmosphere and the buffet breakfast is exceptional large variety to

gym had decent kit, massive bonus when most hotels have tiny gyms with domestic level equipment

charging for wifi

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

great spa and restaurant

pool was full of fun, kids and silliness which is fine but i wanted to swim so paid for a hotel facility that

pool, size of the room was amazing

pool jacuzzi and steam room was very relaxing

the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

i used the gym in the morning that has all that you need for a quick work out ( mostly cardio equipment, one

i had a lovely vegetarian breakfast and the staff were extra helpful

the bar prices!!

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

the room service was amazing

wifi was terrible.

confused about wifi, and finally resolved. good breakfast spread, excellent location

the hotel bar has good options for food and drink, and the staff is very attentive, mainly the brazilian guy

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

it featured a master double bed for us and a comfortable foldable double for the kids

tiny negative, but only hotel i ve been to that does not have any kids tv channels.

had to sit in the bar for the ever meal

they even upgraded our room as we were travelling with kids

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

extremely clean inside and the kids got a free bag of chocolate eggs for easter

had a relaxing stay here without the kids for once

was great, spa was lovely and relaxing, food was fresh and tasty and the room was clean and comfy with a great

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

dirty laundry was left in a pile outside our room

facilities, excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids

we also had an evening meal - food good, service rather slow, which we suspect was a kitchen problem

we came in after elton john and they had stopped serving food but opened up the kitchen again

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

was limited i had to squeeze into a space after moving cages of laundry out of the way

disappointed that we had laundry bags outside our hotel room on arrival

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

i also used the laundry facilities and they were also good

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

there s also a laundry room in the building, which is super convenient

social hour was great, rooms were fantastic and add bonus was the free laundry

having the opportunity to do your laundry for free is also a great advantage

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

the lounge bar area was quiet yet none of the staff came to clear them

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to

me that there was no cost for my pet originally, but then told me that there was actually a fee to be paid

nice to have free wifi which had excellent service

the wifi kept going off

the wifi was the only problem couldn't connect or get signal

the wifi was a bit patchy.

the wifi and service was very poor and i wasn t able to do some work i needed to get done.

was a perfect setting to relax, the tv didn t connect to the wifi although it didn t bother us

it was 2 adults and 2 young kids

the staff were really friendly and breakfast was good

plenty of parking for your car

your own fault you should’ve thought of a taxi before you went” fair enough but helping two kids you do what

check in was easy and the lady behind the bar was very friendly

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

the self service laundry was a great bonus

dryer broken, but i'm grateful they had laundry on site

guest laundry room was very handy

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

then i was woken at 05:00am by the laundry truck collecting crates outside my window

we looked out into trolleys of laundry

the breakfast was delicious,and room service was great

free parking once you ve registered your car at

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

children s menu available so very limited options for kids, very expensive for drinks, charged 5

hotel, location, great parking, very modern & comfortable double bed room, which is pet friendly and i was

the hotel is also pet friendly

food excellent, unlimited lovely coffee at breakfast, comfy bed, clean room, lots of safe car parking, very

no info on wifi in room. bath a little small would of preferred a walk in shower.

running our pub what a gem great rooms and we where only in a economy room pool jacuzzi sauna gym spot on

the hotel also has a good gym, pool and golf course as well as a really high quality restaurant

place with nice views from our front facing room the food was really nice and so was the spa would recommend to

being served a hot breakfast in a restaurant overlooking the golf course and through the valleys was a spectacular

was never around in bar etc

restaurant was closed (due to covid) but room service was available

t work in our first room & no phone in the second room so had to go up & down the stairs to order room service

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

breakfast, friendly staff, ev charging

pet ball didnt last 3 minutes

they also manned the bar and were very chatty, helpful

stayed for one night and had a wedding the next day at 3pm, we requested a late check out and was able to have

bed , big room ,great (free) wifi coverage , massive buffet breakfast and friendly staff