the room was located in the basement opposite the laundry room

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

wifi signal could not reach half of the room

the bar service was a bit slow

the hotel also offers ample free parking, making it very convenient for those travelling by car

the staff were excellent and friendly and the breakfast was something that set us up for the day

spa and friendly staff x

room was really clean and it was lovely to use the swimming pool

the location was perfect for use and plenty of free car parking

wifi weak and drops out. nothing else.

no room service is saddy waddy but friendly reception man gave us snacky wacky

biggest disappointed, very slow, looks like they don't even care about customers ud83dude15 ,breakfast lunch

pillows no table service in the bar wifi intermittent through hotel no plug sockets next to the bed

good selection of food in restaurant and breakfast of

com food is great value for money and spa facilities are a great bonus when staying at the

spa and comfy bed

room service menu is a bit pricey and limited would prefer the food from the bar

loved the gym area and the swimming facilities

liked the pool and wellness

the pub should have some food available for kids if they advertise as family friendly hotel

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

s coming into wedding season , lots of kids left to their own devices whilst the parents enjoyed themselves

everything, especially that pet friendly

they set up a table for us for dinner in the bar as we had the dogs, both of us enjoyed our meal and the hounds

location was beautiful, food was nice but most kids options weren't available.

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

then i was woken at 05:00am by the laundry truck collecting crates outside my window

to be a high standard plus when we arrived home on our wedding night the staff had sprinkled rose petals all

reception, bar area and restaurant a very well designed place

not enough information given no wifi code and times of breakfast and car parking

free wifi had fantastic speed

breakfast cereal buffet bar was far from inspirational, as was the cooked breakfast (not full english on request

and no signal, so don't forget to ask for wifi code which i unfortunately did

wifi throughput and signal strength is not awesome

was never around in bar etc

not enough bar staff

great location, plenty of parking, helpful friendly staff.

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff

loud noise at 5am laundry being collected/ delivered for 2 hours!

there was a lovely play area for children and the spa was amazing

big shout out to lunalisa, thank you petal ud83dude0aud83dudc4d

pool was fun for the kids

bar down stairs wasn t accepting cash after a certain amount of time, and was charged extra due room service

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

thank you so much for going the extra mile and arranging the rose petals :)

the gym is nice

comfy beds, nice locations, really good breakfast , spa is brilliant

comfortable, clean, lots of extras , great size , amazing breakfast and lovely pool and great gym

no real window; would have liked access to laundry facilities.

the cleaning company who does their laundry put a few holes in one of my shirts

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

it has a lovely bar and the breakfast was tasty plenty of choice

room excellent. breakfast was good

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

it featured a master double bed for us and a comfortable foldable double for the kids

they even upgraded our room as we were travelling with kids

light in the room which was brighter than a kids night light when i raised it at check out i was told i

room service out of hours menu lovely pizza but ordered sticky toffee pudding that came without

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

something not right with laundry

the room maid has removed the pillow case from my own pillow which is now in some outsourced laundry company

clean bedding and laundry

they need to change where they store their laundry or use a different laundry service

price would have been right with breakfast included. rather expensive without.

great room service

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

it said stocked mini bar in executive room this was not the case

turned out it was (obviously knowingly) next to a long-stay family with kids, with other long-stay families in

amazing location, beautiful looking hotel, had an early check in without being charged.

wifi didn't work in my room

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

great location, good wifi, good breakfast, clean and tidy rooms

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

my room was between the laundry room and cleaners room

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

free wifi

free wifi was excellent

wifi worked perfectly, everything was clean

i also appreciated the strong wifi, hairdryer, fresh towels, and coffee/tea facilities

great staff, perfect location. wifi was also great for me to do some remote work there

amazing location..nice breakfast & free wifi

value for solo travellers, excellent free wifi, 24 hour reception , tv , ensuite bath and toilet , wardrobes

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

no laundry service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

also found a hair dryer and a laundry bag which you can order service for

gym had no windows and the treadmils were staring at a wall

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

basically a kids room with no windows whatsoever decorated in a star wars theme

we got back from the concert the bar was cashed up so could only use a card for drinks

were brilliant breakfast was nice it was ideal for what we wanted nice to be able to sit in bar an chat to others

free wifi

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

the only disappointment was that an early check in was not available

no free wifi in room

the hotel is clean with a nice relaxed atmosphere and the buffet breakfast is exceptional large variety to

early check in as room ready. staff on reception desk friendly, helpful & curteous

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

i look forward to using the refurbished gym.

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

came for a night away without the kids

wifi on 16th floor was slow.

my room was right next to the laundry cupboard so was woken early

no laundry service

lots of choice at breakfast

nice lounge on the ground floor with a bar and tv, nice breakfast room

staff very friendly,kids loved the family room with the bunk beds

i had friends visit this one time and they were exposed to the sight of all my laundry

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

of course that's not their fault, but the laundry house's, so i can't really comment

no wifi

room service had limited

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

the gym, looked tired.

ample parking

disabled access was just so easy, parking was great, my friend and his wife stayed for dinner and said it was

dirty laundry was left in a pile outside our room

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

pool and spa facilities were lovely and exceptionally clean, was also very impressed with the restaurant ,

kids enjoyed the pool and staff were helpful.

really liked that fact that the hotel was pet friendly and the staff made us feel welcome

breakfast buffet was brilliant my kids really enjoyed it

meant we could visit one day and then nip to the seaside at big bad barry with the kids

room was clean and comfortable, the rooms have plenty of toiletries if you forget yours plenty of parking

handwash/shampoo/body wash), excellent shower all staff helpful and friendly free car parking and ev

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

the sofa bed was narrow for 2 kids and a poor mattress.

my kids loved it too

breakfast kids loved it was plenty for everyone and there was a few options

i was staying on the ground floor, and the toilet looked like the kids' size was too low

social hour was great, rooms were fantastic and add bonus was the free laundry

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

there was a laundry room with washer and dryer which we could use free of charge

there s also a laundry room in the building, which is super convenient

i also used the laundry facilities and they were also good

also liked that there were ice and water machines to use plus a laundry room

dryer machines in the laundry room are out of order, and i couldn't do my laundry.

guest laundry room was very handy

dryer broken, but i'm grateful they had laundry on site

ther is a coin laundry

good wifi and easy ample parking

we ate our evening meal in the bar area as the restaurant was fully booked

wifi signal a bit poor in room if you are relying on it

room service was late, some of the food cold, some food undercooked.

friendly staff, huge parking area

there wasn t a laundry bag or even a pen

room service was expensive and getting some laundry done was extremely expensive

the staff even went out of their way to make it extra special and lay rose petals in the room and on the bed

fantastic view of the bay and a late checkout , lovely bar with great service and we also ordered room service

staff all fabulous and the gym and spa were great

more than excellent wifi! extremely large room (in main building) with nice 42

we used the gym and swimming pool twice during our 1 night stay and throughly enjoyed it, this was included in

room service staff very polite and efficient

stained food was poor quality spa felt like a kids leisure centre asked for an ice bucket as there was no fridge

room service extra charge

could have been better communication in the rooms of how the covid room service/laundry worked

breakfast was lovely

easy access, free parking, very friendly staff, very helpful

the restaurants were first class with the main restaurant offering breakfast and other meals, and the lounge

room, pool, open fire in the lovely lounge.

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were

simple room but it has everything you need. fast access to m4 and good wifi.

found the hotel to be clean warm and just as stated wifi worked fine and for the price i could not ask for

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

a simple clean room. pet friendly

good wifi and central location

before, it’s central and it’s in the town we live, great to have a cheeky night away from the kids for great

no phone in room, no room service

i had a weak wifi signal in my room. it was better in the restaurant.

there was also a gym, but did not use

i went to the floor above but there was no laundry or maintenance room there

great location with parking on site. large room and en-suite which was exceptionally clean.

we really appreciated the late check out following our race.

plenty of off-road parking

value for money. free parking.

unstable room doors, bad lock system, no wifi, bed sheets not clean

wifi didn t work

no onsite security parking, no wifi available

free wifi

had to ask for wifi password myself...

couldn t get the wifi password to work.

the wifi wasn't the best but other than that is was perfect

only problem we had was the wifi wasn t very good on the top floor so we had to connect the tv to our mobile

the wifi and service was very poor and i wasn t able to do some work i needed to get done.

wifi was awful room was to hot, radiators turned off and had to sleep with the door open

to come back twice just because they messed up the card number and online it said they offered laundry services

the wifi password

i stayed in was situated above the double doors , it is a great size clean & airy the free car parking system

were not able to connect to the wifi it kept wanting a password and it shoud have been auto connection but this

coffee, breakfast and small bar in reception

noise from laundry (?) at night, low level but continuous dog poo bin needed

room must be above the laundry woken both nights as washing machine noise on a fast spin

excellent room service for breakfast - ordered one day and arrived both mornings of the stay

super menu and the bar is well stocked. staff are all very helpful.

there was a nice selection for breakfast, and the parking was easy

the resort has everything you need, from health facilities ( gym, pool, sauna, steam room massage parlour),

parking used to be free now 15 to stay in underground car park and 5 off site with shuttle bus (needs to be

wifi in room was shocking i had emails to send couldnt get online at all, called reception twice

i know its only a gym towel but the principle of someone taking something that doesn't belong to them remains

were friendly and helpful a good selection at breakfast a good shuttle service to

didn t provide bath robes, laundry bags or hand cream in the rooms

coffee, mini bar, laundry etc

never seen cleaners and dirty laundry on other visits in the corridor not a good impression

changing room other guests had left their used towels on the benches and chairs i didn't notice a laundry bin

the breakfast options

lovely swimming pool and gym,i don't use gym though too old

i was on business and it was a perfect location food in the bar area was excellent

good facilities, friendly and helpful staff, gym and pool were a nice bonus

re wifi, there could have been a ticket code

room was comfy, the staff were friendly, the room service food was good quality, the gym and mini pool was good

gym did not open until 7am, which is too late, if you have to have breakfast and leave by 8am

rooms, good breakfast attentive staff.

for parking; signing in was protracted; disco by dining area was unpleasant; tv and wifi was intermittent

fantastic facility with great bar selection and beautiful food

the gym is far too small, it almost seems pointless to even call it a fitness suite

however the room was noisy (room 4127) as it sounded as if we were next to the laundry room or some sort of

nice swimming pool. breakfast was good with a good selection

very good value bed and breakfast, great facilities and kids loved pool

we went swimming in the morning there was ants crawling all over the floor around the pool

service in the bar for food wasn't great but it didn't ruin our stay

very pleasant reception staff, and bar staff

were surprised that the breakfast was not in the hotel but situated across the road

wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

wifi was very poor and it was difficult to get a tv signal on some channels due to a 'weak or no

breakfast very good. sets one up for the day.tradition, precedent,atmoshere.

laundry was crisp and fresh

stayed here with my three kids the room looked like it hadn't been cleaned for 6 weeks one power supply in the

location hotel room was spotless, daily room service helpful staff

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

wonderful bed, great bath/shower, lovely staff, 24 hr bar for guests

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming

there's a lovely little bar downstairs for a drink in the evening

i am a thirty seven year old woman with three kids and was visiting a friend nearby

access with small kids and rooms were small

great central location , lovely decor , great lounge bar area , lovely welcome and great staff