you falsely advertise free wifi for paying guest

15 tray charge for room service, but if you order at the bar and take it to the room yourself there is no

ample parking and very pleasant location

superb facility, great staff and service, easy parking, huge rooms and nice touches like automatic doors

i was in a room above reception / the bar which was a bit noisy later on but this had already been pointed out

rooms tired some staff in bar seems bored and tired too reception staff lovely

parking can be a nightmare.. but wasn't too much of an issue this time (plenty of spaces though)

would have like room service breakfast

wouldnt go as a couple as i didn't think it was a 4 star hotel more like a 3 and too noisy with kids running

no kids activities

location was perfect, beds comfy and breakfast was lovely.

- friendly, approachable staff - lovely breakfast - clean, comfy rooms

wifi didn't work in the annexe. i had to switch it off on my phone to send and receive emails

the cheff was very accommodationg when we made a special request for our evening meal and the breakfast, although

sadly this order was not received by the kitchen staff so 1

moved to upstairs room which smelled ok but i think was under the laundry room or something because there was

i was on the bottom floor and the corridor stunk of dirty laundry - awful

east parking

easy parking and convenient

am a simple salesman that works in the bar and goes to the gym i also eat at the premises, bar and food excellent

i liked my room in the coach house but the wifi failed on the last 2 days which was a pain

my husband thought the bar prices very expensive but appreciate that hotels understandably have a lot of

lovely setting in countryside with golf course.

they also claim to have high speed wifi which they advertise on their booking sites, they fail to mention

wifi weak

kids enjoyed our stay. lovely experience overall

had room service and the food wasn't very warm

nice lounge bar ,where we could watch football match even with kids

food was mediocre and room service charge was excessive

staff was so lovely and friendly and really helpful, the room was the perfect size and the spa and gym was

no breakfast. had to leave very early

good food options loads of sport screens and great busy spa and gym

kids enjoyed the pool

was a bit expensive for the number of stars and i was unable to use the app to order room service

treat in room was 1 club bar couldn t order a desert at bar and grill at 21:35 because kitchen was closed

was not an in-house laundry room, and the usual warmth of a country house hotel was somewhat muted

the room was located in the basement opposite the laundry room

views, plenty of breakfast choices, and the room was clean cosy and homely

to the fabulous evan front of house who welcomed us and went the extra mile in helping with and early check in

toiletries or room service menu in the room

noisy in the morning possibly from the laundry but i think our room was close and the window was open, as the

slow wifi

breakfast was not to the kids taste.

would have liked more tables for dining with pet

rooms, bar & restaurant area

messy changing rooms by the spa, full of wet towels, and laundry, pool was on the cold side

was suberb stunning room was to hot bed was uncomfortable and room service was

gym and pool facilities.

loved the space in the room,, it was so hot but the staff brought me an extra fan, room service was amazing,

staff, room service, quiet for most of the stay and especially at night for restful sleep

and no signal, so don't forget to ask for wifi code which i unfortunately did

free wifi had fantastic speed

wifi throughput and signal strength is not awesome

not enough information given no wifi code and times of breakfast and car parking

another thing could be done as well is leave some little information like numbers and wifi passwords and some

they need to change where they store their laundry or use a different laundry service

polite helpful staff on check-in, in bar and at breakfast

price would have been right with breakfast included. rather expensive without.

comfortable, quiet and friendly staff. the breakfast was well worth the 14.

only slight criticism would be that it took too long to get enough staff on the bar resulting in long lines but

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

we wanted room service

very family friendly and pet friendly

hospitality. welcome. attention to the traveller's requirements. great free wifi. flexibility.

loud noise at 5am laundry being collected/ delivered for 2 hours!

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

paying to use the pool

didn t like the fact the bar down stairs wasn t accepting cash after a certain amount of time, and was

was perfect, the room with a view, room service

faced a rather industrial back-end of the building and a large truck was there every night for laundry

the hydrotherapy at the spa was a nice affordable option and i was happy to have laundry service i enjoyed the

also found a hair dryer and a laundry bag which you can order service for

no laundry service

were given a complimentary late check out which we were grateful for

i needed was there,a good resturant with friendly staff,a bar were one could sit and have a quiet drink or drink

parking was nice and easy

pillows were very hard room a bit hot spa bath took forever to fill

we couldn't connect to the wifi at all whilst staying but just meant we had to communicate with each other which

rooms are located next to the bridal/honeymoon suite so we were woken at 8am by kids shouting and slamming doors

my room was between the laundry room and cleaners room

room 1 is next to the laundry- no worries at night, but made a funny noise in the day

room was next to the laundry room so a little noisy. quite basic. extremely small tv.

really spacious and always clean with fantastic wifi signal

main street in city centre, 57 for double room, tea, coffee, kettle, iron, ironing board, tv, wifi

no real window; would have liked access to laundry facilities.

a number of encounters with the reception staff (recommendations, directions, transit assistance, laundry, etc

the cleaning company who does their laundry put a few holes in one of my shirts

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection

location, wifi & staff

wifi worked perfectly, everything was clean

wifi intermitent but reception staff said supplier was doing work so probably not hotel's fault.

great staff, perfect location. wifi was also great for me to do some remote work there

24hrs receptionist, free wifi, close to all shops and great price

amazing location..nice breakfast & free wifi

a pijama set went missing the last day, most likely got mixed with linen that was sent to laundry

great spa and restaurant

bar and restaurant (we even had a little gift for our first anniversary) and spa were amazing and

the wifi in the room was very good

i strongly recommend the room service the breakfast bag was also delicious and provided the perfect start to

a single person i do feel somewhat guilty about such a huge bed and all that laundry that needs to be done

no room service not a great welcome

our stay but the floor was quite dirty and dusty it had not been swept or cleaned and even after room service

i liked being able to whatsapp my room service order

amazing location nice hotel bar very reasonable priced room

were a bit tired and noisy during the night with laundry pick ups and bottle banks being

room service wasn t that great in terms of food standard (avoid the brie ciabatta but pizza was

the breakfast was lovely and the bar was nice too

wifi signal is excellent and the speed is very good

we checked in very late so we were unable to have the sheets changed as kids needed to sleep but were assured

no laundry service

my room was right next to the laundry cupboard so was woken early

lovely clean room, nice breakfast and great location

hotel was quiet despite being right in the centre of the city and the breakfast was great with cooked and

a big win after we had discovered our room was probably only fit for 2 kids or a dad and child, i did mention

of course that's not their fault, but the laundry house's, so i can't really comment

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

i had friends visit this one time and they were exposed to the sight of all my laundry

some hairs in the bath couldn t connected wifi to tv

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

it was very noisy at night, maybe our room was close to the their laundry room and sounded like a washer going

everything from the room service to the staff

free parking and wifi near to city centre

excellent, comfortable room with city view, as requested, and an early check in

the room was very poorly maintained, with thick dust everywhere and a dirty carpet

only issue we had was we needed to do laundry after traveling for two weeks, and the hotel laundry prices were

wifi needs to be upgraded

good wifi

other bar and restaurant also lovely

wifi was terrible.

noise lift during the night, dusty shelves in the room, dirty laundry bags left outside the room door on the

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

clean bedding and laundry

corridors full of laundry bags

was limited i had to squeeze into a space after moving cages of laundry out of the way

it would be really super to have a toaster added to the kitchen kit

kitchen made a nice sandwich in the middle of the afternoon when we arrived

wifi in the garden room was non existent a very weak signal (upstairs) and the hot water took ages

the staff were helpful and friendly lovely breakfast

location, found finding the hotel really easy and plenty of parking spaces

dirty laundry was left in a pile outside our room

have been cleaner, there was always rubbish, laundry and plates in the corridors, the food service couldn't cope

excellent staff bed was ok but not complaining, food was good had bar meal and breakfast great kids eat free,

helpful staff, lovely room and a beautiful breakfast. ev charger in carpark is a bonus.

excellent bar and food

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on

there was a laundry room with washer and dryer which we could use free of charge

there s also a laundry room in the building, which is super convenient

guest's happy hour guest's laundry facilities in room were good

are great and very convenient for anyone on a long term travel, as it s difficult to find laundry access etc

lift wasn t working and when we first arrived the house keeper was chucking laundry down the stairs and it

nice to have free wifi which had excellent service

to use it as i have a blue badge and need to be close to the entrance, plus could do with a kids

from within the hotel , good breakfast ( included in the price , unlike a premiere inn) free wifi ( again , not

early check in, value for money, location.

then i was woken at 05:00am by the laundry truck collecting crates outside my window

there was housekeeping laundry all through the halls, at 2pm i would have thought that a linen porter would

we looked out into trolleys of laundry

the breakfast was excellent.

room service took a good while but when it did come staff were very apologetic and food was great

room service was expensive and getting some laundry done was extremely expensive

there wasn t a laundry bag or even a pen

views from the top floor were amazing, spa and bar were lovely, accommodating staff

staff all fabulous and the gym and spa were great

staff, great massages, balconies with the sea view, great rooms, room service food was good, no kids in the

loved that we could do laundry on site in the coin-operated machines available - this was a huge bonus for us

the self service laundry was a great bonus

laundry machines only accepted the old 1 pound coins.

there was a laundry room available for guest usage with 2 automatic washing machines and 2 tumble dryers

guest laundry room was very handy

great choice of food from menu, and bar drinks inexpensive, plus free parking

the restaurant was so lovely, with amazing food, and the bar was nice too, with an outside area overlooking

com food is great value for money and spa facilities are a great bonus when staying at the

wifi wasn't working and no plans to get it fixed anytime soon (although it was bank holiday monday

big room. access to patio overlooking golf course. food excellent. staff helpful.

the wifi was a bit patchy.

was a perfect setting to relax, the tv didn t connect to the wifi although it didn t bother us

the wifi was the only problem couldn't connect or get signal

ac would have been nice wifi was quite weak by signals

only problem we had was the wifi wasn t very good on the top floor so we had to connect the tv to our mobile

took ages and staff were miserable, also food was luke warm , there was no wifi, and the room we stayed in needs

we had a few drinks in the bar and the lady on reception couldn't be more welcoming and helpful

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space

plenty of parking

no bar in the evening or room service for drinks no one on reception at 10pm when we came in and the staff

out of town with plenty of parking. spacious room with a bath. nice breakfast

the wifi was a bit intermittent but didn't spoil anything for us.

very friendly staff, only there overnight and breakfast was great.

it was 2 adults and 2 young kids

good location for golf. the staff were very friendly and the room was pretty clean.

laundry was crisp and fresh

no bar staff when i got back at 11

comfortable larger rooms with great staff and 24/7 bar option. had a fan in the room!!!!

town centre. wifi included. big bathroom. fan in room. plenty of milk sachets!

lovely friendly staff. fab room and a lovely bar with a very friendly bar woman.

breakfast, friendly staff, ev charging

pet friendly rooms, big room and large car park. good free breakfast.

room was clean and comfortable, the rooms have plenty of toiletries if you forget yours plenty of parking

bed , big room ,great (free) wifi coverage , massive buffet breakfast and friendly staff

the hotel was pet friendly loved the welcome pack for the dog but ball neededs to be stronger

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

the staff were friendly and helpful. the bar area was lovely and breakfast was great

there's a lovely little bar downstairs for a drink in the evening

access with small kids and rooms were small

in the bar compared to a lot of places really exhausting steps if you are disabled no

breakfast was fab, hotel cozy warm, hot powerful shower, clean, with secure parking

staff, good size rooms, lovely breakfast and plenty of parking

wifi is great

there was plenty of parking on site and free wifi

night while visiting family we found the hotel was very clean and a lovely size room we used the bar in the