bed comfy, choice of soft/firm pillows, free wifi

complicated instructions to using wifi

clean warm comfortable room. great wifi connection nice staff. excellent stay.

nothing was too much trouble, there was a lovely friendly atmosphere, the wifi was free and fast

poor wifi

use of the pool, free wifi , yogurt at breakfast yummy

wifi - struggled to work

having to pay for wifi and parking which is why i m never booking again

om 202) although we noted in

aware of the wifi

there was a comfortable sofa in the lounge and the wifi signal was good

wifi a bit slow at times

a self contained flat with everything you need with a car parking space, room space, netflix, wifi etc - absolute value for money in comparison to hotel charges and facilities, a definite plus

wifi

wifi signal

- communal kitchen, amazing decor and spacious rooms with a very comfy bed

town center, bed was very comfortable, tea, coffee, and bathroom stuff all supplied plus a full kitchen available if required

even have use of a communal kitchen if needed

the small touches were incredible - a welcome card on the desk, takeaway hot drinks cups in the kitchenette, toiletries, lots of towels - just a really really nice place to stay

used the communal kitchen (which was very clean) to make some dinner rather than have a take away

really easy check in and check out and wifi is amazing

free wifi was also a great bonus too as we also had an ipad for our little one

nice comfortable big bed, also the wifi was

delicious food, fantastic wifi

the room was very nice and clean , there was free wifi and a tv was provided

the facilities, the bed was so comfortable and the pillows, the breakfast was wonderful, the bar really loved it and bar staff were lovely and polite

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2 rooms

the staff were friendly and welcoming, the room comfortable and the breakfast outstanding

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

great value for money with a top notch breakfast included (great fry-up, chef

breakfast was smashing and the bar staff when we came back from our evening out were very accommodating well

also i arrived a little late but there was still some service at the alcohol bar which was good

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

wifi in cabin

lack of wifi in the cabins was a disappointment

no internet wifi in room. 4g very sporadic.

no wifi at the rooms

not think there was wifi

as for wifi the speed is fast and it s stable

free wifi

if wifi was unavailable, this should be provided for free within the price of the room i paid for

to the hotel wifi being on an open network i was unable to connect on my phone or tablet due to a security issue

really big rooms, nice and quiet. good wifi signal and helpful staff.

good wifi connection from the room

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

wifi down

wifi phone signal not so good

love this hotel but if i was really going to pick fault i would say the wifi is not the best,that said it did not affect my stay

the bloke behind the bar twice over charged for the same drinks

the atmosphere in the bar and restaurant is fantastic

fab all round service and a superb pie and chips in the bar below

comfy rooms and a bar plus beautiful meals this place is just right if your working or visiting friends in the area

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

noisy due to other guests screaming kids and slamming doors i slept only 4 hours

definitely not a hotel for kids

the rooms were clean not ideal for kids though unless you request a room to the back

was comfortable & clean & across the road from the venue we were going,the bar staff were very polite & very pleasant

staff were very friendly and helped massively, and the room was spotless and very cosy, breakfast was delicious with various choices available

there was free wifi, tv with access to netflix and disney (using our own log ins) bbc iplayer etc (+)was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check (+)impressed with the little touches, free wifi, dressing gown & slippers provided, mini fridge in room (-)wifi needs to be sorted out. (+)upgrade to ground floor room. very pleasant front desk. plenty of parking. good wifi signal (+) free wifi in all rooms (-)wifi/tv signal kept dropping so when logged in to our own accounts, would be kicked out and unable (+) bed was spacious, comfortable, tv and wifi worked well and shower next morning was nice and hot (+) wifi was easy to log in to and did the job (+)loved the pool facilities and tv/wifi. very clean and well decorated.

pool and gym were free

lovely modern rooms. great staff, clean, lovely pool, dog friendly

the free mini bar was a really nice touch

the beds were great to sleep on and the gym, spa and steam room were very enjoyable.

huge bathrooms to boot which is great when bathing kids

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

welcome---early check in wasn't guaranteed but all 4 rooms were ready on arrival (12

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

the wifi was not very good at all which is a pre requisite for business

couldn t connect to wifi

free wifi

wifi none existing

reception very helpful as is the bar staff

luckily didnt wake the kids

no breakfast

room was great. breakfast was great.

could hear kids running and jumping about at

the wifi is a bit glitchy.

a slight problem with the wifi, but staff sorted it quickly for me

wifi was a bit glitchy.

good wifi signal 5g & all freeview tv channels

free parking and good wifi

everything was clean and recently refurbished the gym was well equipped

expensive breakfast as kids eat free only applies to under 12 not under 16 like other places .

staff accommodated my request for early check in as best they could and were always so courteous even over the phone

the room was close to the bar so it was noisy but this is to be expected

great stay made use of the bar this time and felt it the day after, the staff were great the food was great easy to find and

sports channel put on request to watch in the small bar

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

also there’s a nice little bar next to reception that’s open til late

secure car park, bar , clean spacious room, tea and coffee in room

host was amazing, bar had a buzz about it you don't normally get without being full on

the best hotel to adults ud83dudc4c

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

would highly recommend this place to all adults

staff were super friendly, food was amazing, bar was cosy and friendly.

like the lights, the room was quite dark and no free wifi available as states on the

struggle to get reception on phone without using the wifi

no hot water to bath in the room, wifi in room was poor

lots to do and free sky wifi

told there was free wifi

just a little bit difficult to get hot water in the shower and wifi a little bit hit and miss

poor wifi

wifi was spotty/slow

comfy bed , kitchenette , wifi which was sorted straight away

poor wifi. poor food at bar

wifi was poor.

friendly staff comfy beds relaxed atmosphere good wifi spa enjoyable

comfortable bed, clean, and the staff were helpful and polite. good wifi signal.

one niggle, i could not connect to guest wifi , but i did manage to connect to the conference wifi which satisfied our needs

poor wifi

sky, free wifi, netflix, bbc iplayer and so much more

facilities in the room were fantastic with reliable wifi and a 49

the wifi and tv worked well

wifi was breaking

parking could have been better.

friendly staff, clean room, excellent facilities, wifi excellent and secure parking.

took a couple

poor wifi in the extension not the best breakfast we ve had at fairlawns!

wifi was appalling

wifi extremely efficient in rooms and lounge

non smoking room smelt strongly of smoke. noisy due to proximity of ev chargers

convenient location, friendly receptionist, good food options on site - ev charging outside!

were not enough ev chargers at the service station

location and use of ev charger

clean, excellent shower, spacious room, brilliantly positioned re ev charge points.

wifi poor mattress too soft

yscraper)

great location for work rooms are comfortable wifi connection is good

lovely hotel with great views. free parking and free wifi. really helpful staff.

room was big and clean, wifi is fast and the hotels layout is pretty fun

nothing really as i felt that it was a nice experience and sort of kids / family friendly

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

kids acknowledged and given gift bags

not a complaint but arrived back hoping to have a drink at the bar but unfortunately closed

staff were super friendly and really supported us with our two young kids’ needs

you could improve your wifi, put wardrobe doors and a bit of colour on bedding

good wifi, cheap beer and food comfy bed

on collection of the keys. please tell guests about the breakfast times, wifi code.

wifi was a bit temperament

wifi could be faster, but can t complain for the price we paid

wifi was intermittent

poor wifi quality

the wifi in the rooms could be better a bit intermittent

the wifi was so slow....virtually unusable

wifi was free to all guests

kids and yobs in and out the place drunk

all over though we requested non smoking room the establishment is not for kids even for n overnight which this was for us loud fighting or partying neighbours couldn’t

kids play room was not open due to fixing it up but park across the way done the same thing

loud music, gangs of kids outside, no kettle or drink making condiments

nice bar and restaurant downstairs

wifi didn't work and was unable to be fixed during my stay

wifi signal was poor in room 10 i used my hotspot so wasn't an issue

wifi was shocking .

very good as usual at this property nice breakfast good wifi parking

wifi poor, wedding party was noisy banging doors etc, we did not know that there was a wedding

lovely staff, especially the man working on the bar on a busy friday night

having a bar and restaurant on the location is great

good bar and

everything was lovely except the choice of cider at the bar lovely stay

the bar was a pleasant retreat at the end of a long drive

wifi failed at times / phone was out of order

wifi is fine as was our view over the canal basin

wifi really slow in our room; thought i had booked cooked breakfast when it was only continental

beds, easy parking and as we had a club room we got wifi included

wifi quality was very poor

bathroom and kitchen was immaculate

kitchen area was great for making breakfast in the morning along with complimentary tea, coffee and

so not homely but it was sparkling clean, everything you need in a two double bedroom flat, with kitchen and living room

property is incredible inside and out… from the bedroom to the incredibly large kitchen/lounge to the amazingly designed modern bathroom

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

friendly atmosphere, breakfast room spacious and clean

no food in the bar but they ordered food for us ud83dudc4d

too ad the bar was closed but all minor

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

the breakfast was huge and everything was cooked so well

free tea and coffee at the bar anytime beds were comfy easy check in and out large car park perfect for a gig at villa park

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

staff are so friendly, premises so clean and bar food is excellent

staff were excellent, and the bar and beer gardens were superb

bar on match days is brilliant

great interior ,bedroom was gorgeous with great character, pub adjoining to it was lovely and the bar man couldn't have been any more helpful & nicer, looked after us really well , nice continental

we were allowed early check in which wasn’t an issue for them to offer

reception and bar staff lovely. room clean and bathroom new. good teamaking facilities

great room, great bar with roof terrace at the adjacent button factory

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

no food / breakfast options but they do provide bottled water in the rooms.

the fact that the hotel doesn't have breakfast.

have been good if there were tea available, even in the tea machine in the lobby, there was no breakfast

there's no breakfast however there are cafes close

the breakfast is good & i enjoyed the use of the gym

we had our dinner in toby carvery was lovely kids had spaghetti and eat every

the bar closes a bit early

poor choice on drinks at breakfast for the kids there was only water or milk(meant for hot drinks) only 2 of the 4 bathroom lights worked but

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

the check in process at the busy bar area

lovely hotel, it was warm, clean, and very modern, the bar area is nice and the staff are very friendly

spacious room, excellent breakfast and nice chilled out bar area

the breakfast was amazing!the room was nice and happy with the gym

lovely stay friendly staff breakfast great

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

tv remotes and wifi signal occasionally temperamental ...

wifi doesn't work.

better wifi signal would have been handy but i have no complaints

bad wifi and bed matrices.

first room the wifi was very poor and intermittent, partly due to distance from router and also due to ongoing

couldn't connect to wifi for whatever reason and the tea at breakfast was a weird brand that didn't taste good

unit not operational and wifi code not correct)

out off order and we were on second floor needed to request wifi password after checking in

wifi

the wifi was good, room was spacious and the pub/restaurant food was nice

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

convenient location for casino lots of parking great full english breakfast

you might be tempted to pop down to the bar for a few pints

the rooms were very good and bar good

perfect place to stay nice bar nice staff nice location

it was really quiet considering it was a saturday night, and while you can still hear the bar downstairs it was extremely muffled, incredible soundproofing

live loud music that didn’t stop till midnight constant booming beat sound kept us awake and in bar we had to shout at each

laundry room and fitness room were clean and nice

were very clean and equipped with all kitchen utensils, although we didn't cook anything

kitchen was equipped with all cutlery and dishes

great to have the space separated so the kids can go to bed and we can stay up

i did have some delays and confusion with getting messages answered which meant i paid for early check in, then thought it's not possible then was told i could but not in enough time then to

lovely spa bath

drinks in the late bar over priced, 2 drinks 24 pound

very spacious room, paid extra for the spa bath

bed wad comfy spa bath brilliant staff very friendly

bed was huge, bathroom was immaculate; massive walk in shower and spa bath.

the wifi connection was terrible.

the wifi could be better. and wasn t sure if to log in and give details re 02 of it was safe

hotel s very clean, the breakfast included was great and the wifi speed was great

due to the late hour, i was unable to sample the free wifi

wifi connected but was so slow was unable to download photos on facebook etc.

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive breakfast staff, and the convenient location near birmingham city centre

drinks at bar could have more choice

no early check in

breakfast was lovely

everything. breakfast was good. plenty of selection.

in the place was a cross between laid-back gentleness and giggly fun; the evenings in the bar were one long laugh

impressed with the ev charger capability - and it actually works so good choice of provider

menu was excellent, the breakfast there was a good choice and bar had ample choice of ales

plenty of car parking and an ev charger (we didn't try it)

clean, very modern, comfy. ev charger in car park (rapid)

i would have preferred fresh coffee with breakfast

bar area and courtyard were fantastic, we didn't use the restaurant as we preferred the casual

room was beautiful and the breakfast was excellent. staff very friendly and helpful.

nothing, it was all amazing. could have left the bar open for a bit longer. lol

food, lovely bar and restaurant ,was extremely comfortable

good location and clean, modern room. the wifi connection is strong and included in room cost.

the wifi was not too good as kept disconnecting

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

next day, tv and the wifi wasn t working for about 3 hours

the wifi signal

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

wifi quick enough for work

location, staff, peaceful, good wifi, clean,

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

i was concerned about the open wifi

the free wifi was necessary and utilised

great location on broad street. friendly staff. rooms clean and wifi good.

screen mirror didn t work and casting was pants as wifi not great

tv with youtube, netflix etc, free wifi, free gym

wifi was very good and the room was nice and warm

issues connecting to the wifi

2 out of 4 elevators not working, wifi maintenance from 10pm-6am

on,y small niggle was that the free wifi was a bit slow but that s not an major issue....

pool and sauna , wifi great bed comfy

only thing i m not okay with is the wifi, basically i m using my own 5g

overall we liked everything shower gel provided shampoo provided wifi everything

you should not have to register to access free wifi.

wifi not great from the room

rooms were very nice with free tea, coffee and wifi

couldn't fault breakfast, plenty of choice and high quality ingredients used

gym could be a little larger but just nit picking

the staff at reception and bar are excellent.

breakfast was really good, received room upgrade which was amazing, staff were lovely

setting and ambience the bar is awesome with great cocktails also , new york style breakfast was aweaome

very friendly staff especially claudia, good with the kids

as a family we liked the bar area and staff where very friendly.

lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were still sleeping

breakfast was also great and went on to a decent time- 11am

snack bar caused a delay due to payment options and reception had to support

the wifi, it was not easy to connect to.

wifi

offered wifi

didn't rate the wifi high because it didn't work and they didn't have parking but everything else was brilliant

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

loved the hotel bar area

a little late to check out (5-10 mins) and the staff were rude about it and bluntly refused a late check

the bar entertainer was excellent

centre and transport breakfast well presented lots of choice there wasn’t much staff around in bar area waited quite a while for staff to serve

hotel, beautiful reception area, the staff very obliging and gave us a late check out

t for long though)

devices sometimes disconnected from the wifi if they went to sleep and it took some time to reconnect

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't initially recognising it

wifi within room goes slower!

wifi could drop out a bit sometimes

bright and clean. good breakfast.

really enjoyed staying on level 16 kids enjoyed the view

selection at breakfast,staff very friendly and helpful

we travelled as a family of 4 (2 kids) the children were given activity packs & a little goodie bag with biscuits, sweets & a drink

we got a pizza at the bar which was really tasty and very large

good wifi

no free wifi !

paid-for wifi.

the attempt to make me pay for wifi

wifi was a wonderful addition

was no broadband or wifi at the hotel, also poor signal strength for a mobile phone so no tethering resulted in a a

125 for a single room for a night - breakfast was extra/ health club extra/ wifi connection upstairs very poor kept buffering

wifi ,

the wifi is shocking - could get any signal unless outside the hotel location

unfortunately the wifi in room 125 did not work - so disappointing.

were very polite and helpful, ideal location, good choice for breakfast, plenty of parking available, comfortable

loved the restaurant and bar which was very characterful

same it shows they care if they can remember out of 100s of guests/diners each week karen and the bar team thank you

breakfast was amazing and the staff were friendly

all the staff were very helpful in all areas from the hotel, restaurant and bar areas

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

even give an extra hour complimentary late check out as most hotels do

the staff, the room, the food all exceptional, especially the breakfast buffet with was surprisingly good and a vaster range of options than i

very good breakfast. rooms nice and large. comfy beds. couldn't hear any noise from other rooms.

there could have been more hand sanitiser stations and a resupply of wipes in the gym

the wifi was very poor, it took me a very long time to get my work done

the wifi was fine

perfect situated in the centre of birmingham good working wifi , with also airco in the room

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

11 for a glass of wine. couldn't get wifi.

wifi was a little temperamental at times, but this may have been something to do with being on the

menu system, plenty of power sockets

wifi was also very good

staff, excellent breakfast, well equipped room, good wifi, perfect central location just a short walk from grand central station and the metro tram

hotel wifi is average, to quite slow at times -

breakfast is next door in the bar, the food was delicious and the bar again very well presented

excellent breakfast

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

at check-in , in restaurant and the bar were all lovely

was perfect - the staff, the rooms and facilities and the bar next door

poor wifi

nice beds. the wifi was really bad which was disappointing from a work perspective.

wifi needs improvement. interrupted frequently

wifi was extremely

wifi is really bad

and the speakeasy vibe of persian bar is amazing

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

the experience was great except the early check in fee

the mini bar is complementary great size tv

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

the wifi could be better

no free wifi

breakfast too expensive, wifi did not work

lovely efficient staff, wifi good. excellent location and facilities.

the tv did not work as advertised, we did not have access to usual channels and the rooms wifi did not work so we couldn t cast to the tv

told/offered about wifi, last minute change of hotel email i didn t get until i d already checked in, gym poorly

rang reception to ask for wifi password to be told plainly

wifi is good but not strong enough for high-volume websites or streaming a movie

wifi didn t work and nether did the tv

in bathroom television remote hit and miss, tv kept turning off gym not terribly well equipped wifi without password, therefore unsecured network and not ideal for

but only £15 for a late check out till noon

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

when i asked about late check out hony was really helpful and

plenty of parking early check in and decent breakfast with friendly hosts.

was more than adequate, check in was amazing as we required an early check in and this wasn’t a problem, room was a little basic but clean and forfilled our