wifi could be slightly better but a very small blemish on a very satisfactory overall experience

unable to access the free wifi but with such a short stay i didn't worry this time.

room furniture a little shabby and wifi kept dropping out

very good experience except wifi isnt very stable at times

clean room comfortable gym facilities and car parking availability . good wifi cioverage

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

easy check in. added late check out on for only £10 more. close to bars.

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

car parking good and the choice to stay for late check out is good

was a bit dated, wifi reception wasnt the best

breakfast. wifi. beds

wifi was also great throughout the

room, comfortable and good wifi

wifi was somewhat hit and miss

reception and bar area was nice and relaxed

the dining room and bar were open until late (although i didn’t need to use it)

the bar could have a better range of drinks, there were no non-alcoholic options for example

staff were friendly, and reopened the bar for us so we could have a drink when we arrived, although there was not what we wanted to drink

no beers, ales, or ciders on tap even though the bar has taps visible

they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

free wifi for guests

trouble checking in ,wasnt told about the wifi and how the gym package worked we booked the hotel not really in an ideal place bit of a walk

everything else except wifi

wifi very very poor

wifi is very poor and no service in the room - once you're in the room, you can't get any internet

location, cleanliness, staff, food, swimming pool and bar all excellent.

nice it was clean and there was a lovely atmosphere, i checked in later and managed to sit in the bar area for a while with mum and had some food and hot chocolate, beds were comfy and room was

however i didn't like the bar area was a bit working man's club and didn't suit the test of the hotel

spa and room

pool and spa fab and loved the jacuzzi

with plenty of power, great stock of tea, coffee and fresh milk in a little fridge and excellent wifi

comfortable bed, warm room and good shower and wifi, all of which are important when you travel

room was a sufficient size breakfast was really good and a large selection

bed, the hot shower, the iron, the breakfast, cosy home, the very friendly superhost, and the dog

owners, lovely rooms and fantastic breakfast

wifi not the best

wifi ordering handsets somewhat

wifi

finally the free wifi, that was only for 1 device

close to airport, good breakfast and wifi, reception staff was good, free shuttle service.

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

close to nec parking easy to find good breakfast

comfortable night's stay in this small family-run hotel with tea/coffee facilities, and onsite bar and restaurant

very congenial host at the bar after a long day at crufts, we put the world to right, lol

i arrived late and no bar or lounge facility for a quick pint

the bar and lounge were also a plus, the breakfast was delicious, and attention to detail was noticed

large tv with multiple options welcome is found on a tablet that provides the property info and wifi codes good full size bathroom with shower over bath rain head and also hand shower l'occitane

poor wifi, fitness centre now gone

wifi was very poor

struggled with wifi

wifi not great in areas

the bar and food was excellent will definitely stop here again also a very large car park

bar area was exceptional also

the bar was excellent with tasty food

location for the city centre great welcome the staff are very welcoming and helpful great bar and food menu good value for money too

it was a saturday night and there was an event on in the bar/function room which was friendly but busy and we worried about not being able to sleep

the host kindly made us breakfast early and it was delicious

very friendly, good clean rooms, fantastic breakfast, kids loved the horses

loved the location and kids loved the horses

beds were incredibly comfy and breakfast was top drawer. would defo return

the location the stables the breakfast

tv and wifi were not easy to access

the room itself was spacious, good wifi and a nice bathroom too

excellent bathrooms, very comfortable beds

wifi is good

great room, very quiet, great beds and very good wifi!

restaurant & bar facilities very good & in comfortable surroundings

breakfast, hot or cold options

late check out for £ 10

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of any more than

friendly staff very convenient very clean breakfast was lovely

not especially good wifi

i and any other costumer who has kids or just anyone in general can connect their phone to it via wifi

poor wifi signal at this hotel nearly every stay

wifi also poor, kept cutting in and out a bit

the wifi is good, but in this day and age it would be nice to have secure wifi rather than an open

the free wifi had a few issues connecting but this wasn't that much of an issue

when i checked in nobody gave me details of the hotel wifi so did not use it

pillows and bed were super comfortable. free wifi was more than adequate.

the wifi speed was very fast which was great

excellent free wifi

wifi connection wasnt brilliant but its not the end of the world

no free wifi in my room!!! even though i told at least three members of staff!!

free parking and wifi

poor wifi

struggled with the wifi

the wifi wasn't great, though didn't matter much.

no usual info in room like room service, wifi etc but not a huge fail

slow wifi

wifi was not great.

wifi was patchy or almost non-existent

there was no wifi provided. view from room was not very nice.

i tried to get onto the wifi but for some reason i couldn't.

no wifi availability in my room

wifi i thought wasn't great

couldn t connect to wifi for some reason but it didnt bother us!

we did early check in, the guy cleaner opened the door even if we’re already inside

the detail in the room, the complimentary coffee bar and snacks. the mini fridge in the room

many of the staff behind the bar were also exceptional and i cannot commend them enough for their warm, friendly and helpful

clean. nice rooms. nice little gym.

great location, great staff, very clean, allowed early check in as the room was ready

great room 2 double beds and a sofa bed massive tv in lounge area great for movie night with kids dead quiet no disturbances through the

so much to choose from for breakfast which set us up for the whole day

hedge and chained up barriers and across entrance to resort world multi story not the best with kids in tow

kids where very welcome and treated to a voucher tgat got them a free cookie which was a lovley

looked down on, my kids had just been diving and wasn't looking very 'posh'

very good breakfast

breakfast was ok. loved the decoration. all staff superb, friendly & welcoming

we took a walk around the grounds and enjoyed a drink and food in the newly renovated bar area

breakfast service was a little slow and too much sauce on eggs great coffee though!

gorgeous hotel. lots of little touches, lovely staff and great breakfast.

i like the bar bar staff and locals very friendly.

location perfect staff friendly bar atmosphere was brilliant enjoyed the stay and will be back

didnt try the food but had drinks in the bar in the evening

easy parking, clean rooms, friendly staff, nice bar & nearby eateries.

there is a bar there, you can have food too

very helpful and swift staff, gym access and a room upgraded and lovely and clean ud83dudc4d

breakfast was fantastic

my reservation wasn’t found for breakfast even though i paid for it but the kind staff at breakfast (which was one of the better

good breakfast, nice pool facilities

great location, great bar, restaurant, gym & pool

breakfast was fantastic, dinner was excellent with wide selection of home cooked food including

great room, comfortable and clean. good evening meal and breakfast.

fabulous food, warm spotless room and a very comfortable bed, on site free parking, fab breakfast, will definitely return when next in the area thank you to all at the white

a little noisy in the bedroom above the bar but too be expected really

very friendly, helpful staff. delicious breakfast.

lovely hosts, john and kim made me feel very much at home and provided an excellent breakfast and lots of handy tips re navigating around the birmingham area etc

lovely room, tasty breakfast, perfect location, but the hosts take the prize

super breakfast

gorgeous cooked breakfast in the morning by the couple

the breakfast was excellent

having to walk across the bar to get the elevator to the room.

i stayed with 2 kids they couldn't sleep till 12music was so loud

the bed was huge, bunk beds for the kids and enough room for a travel cot, staff were lovely, and the locals were chatty,

would have been even better if there was breakfast

did not have breakfast as left to early, but others told me more than adequate

effective wifi

the wifi signal was not good from the room we stayed in.

have stayed at the hotel previously as it is close to the nec, has plenty of parking and free wifi and a good selection at breakfast

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

excellent location with very fast wifi connection

early check in

great bar with friendly locals

friendly staff in the bar, the bar area is spacious and inviting, the bedroom was nice and the en-suite was new and the

not an early check in as £10 an hour but more time in the bar as going to the match

available (no vending machine or anything) no breakfast served, and in the morning there was laundry all over the place in the public walkways, had to climb over everything to get out

late check out breakfast

after midnight with sleepy kids and the two wonderful ladies working the reception made everything so easy

the vending machine where you could get anything. 24 hour bar with a really good guinness

was lovely stay.clean. warm.friendly staff. breakfast was delicious

tasty breakfast, well stocked and replenished

lots of space to sit in different areas near the bar & outside

noisy with a room above the bar but worth it

outside bar vas very welcome

lovely bar and restaurant area and good food

,the history of this place is really interesting then out at the back there is a bar some booths , tables and a dj and street food vendors , amazing stay , walked into city centre

we was even allowed to take our drinks from the bar to our room in the evening

great value for money nice bar and restaurant

very clean and great location. staff were lovely especially in the bar area

nothing to dislike. from the bar to the bedroom, it was very nice.

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

lounge area of suite had nice kitchen

the choice of breakfast was great

the breakfast in the morning was exceptional, and had a great variety of options available to choose

breakfast was amazing

the wifi was frustrating - but maybe i just caught it on a bad day.

wifi not brilliant, but then again nice to be off the radar!

wifi code nowhere to be found, except on a very small sign on reception

internet there was no connection even the wifi was no good there needs to be a booster in the rooms

having to agree to receive marketing info in order to access the wifi is a bit cheeky

dimple breakfast all cold cereals, toast, yoghurt and ham

good but they don’t have early check in you have to come at 15:00 you might need to wander outside till the check in time

lovely bar

bar with a lovely atmosphere

and in particular the manager running the bar - extremely helpful and lovely

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

budget hotel and all the staff were great and my 3 year old loved the table football and the kids corner in the reception

drink options (24hr pizza is genius), luggage storage, the fact it was pet-friendly, and also the laundry

too noisy. laundry van loading/unloading in the car park at 05.15 in the morning.

breakfast was really good and my partner's sister's kids loved the fussball table

staff was really nice, we were allowed an early check in and we were assisted immediately when we reported an issue with the heating

clean and quiet nice bar area and the manager pauline was brilliant we enjoyed our stay here very much don’t believe

to stay for good prize, close to city center (about 3 miles), very nice and friendly staff, big bar inside with really good prizes, room was clean, smell nice with fresh towels, bathroom with

of a run down/industrial area, however upon entering the premisis the lady who greeted me at the bar was lovely, directed me to my room and the parking to the rear

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely selection and well prepared; rooms are clean, great location, hot water and

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

buffet breakfast was exceptional

staff we're lovely and 24 hour bar was a bonus!

a phone whatsapp) but worked fine for

wifi was poor and had to pay 15 to park

setting up the wifi connection was not as easy as usually

wifi wasn't great, but not really bothered about it.

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

wifi did not get a strong signal all the time kept having to wait for it to catch up.

large room, able to sleep well. good wifi, luggage storage after checking out

free wifi was a bonus

free wifi quiet room great shower soft towels nice breakfast

wifi was good

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

wifi was fairly weak and the shower flooded.

plus the wifi helps a lot in case one has a poor network

wifi is not very convenient.

the wifi connection

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

would have liked a night cap in the bar when we got back but it had closed at 8pm.

are friendly and helpfull location is fantastic bar is responsible prices for bham city center

bar at the bottom didn't have very good beers

excellent value for money. great location and bar staff friendly.

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

breakfast was lovely, maybe next time we will try the restaurant meals

slick and easy check in and late check out

the staff, the room, the food all exceptional, especially the breakfast buffet with was surprisingly good and a vaster range of options than i

the ability to stream films in the room was great especially when travelling with kids

a late check out and then having to re do key activation again after 10am m

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

any extra frills (late check out, bag storage, tv and wifi) cost extra, but it's super easy to add them on

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

breakfast was superb. it was a 10 minute walk to the station.

there is also a bar available in the eve

staff brilliant and very helpful. breakfast ace

bar and lovely garden

everything. location, staff especially julie amazing hostess. the bar was pretty good too.

11 for a glass of wine. couldn't get wifi.

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

large tv, wifi

the wifi was fine

tv and wifi all worked well good

no hairdrier, difficult connect wifi

no free wifi

wifi doesn t work on my laptop

helpful staff friendly clean hotel free wifi great location

switched data

wifi is quick. the room is spacious.

wifi within room goes slower!

wifi was abit slow.

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

comfortable bed great tv wifi is strong cleanliness

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

wifi was also very good

nice room, very comfortable bed. excellent wifi.

menu system, plenty of power sockets

hotel wifi is average, to quite slow at times -

com) and the reception in the hotel isn t great, but it once connected to wifi it was much better

no free wifi

liked the location, the size of the room, speedy wifi and floor to ceiling window

the wifi could be better

the wifi reception not that great had to use my mobile data

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening but was quiet by the time we left the restaurant

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

breakfast was exceptional, i can honestly say the best we have ever had

breakfast was amazing, great choices and well made

tasty and great of options of breakfast.

at breakfast not quite as good as the rest of my experience of the hotel

gym is open 24/7

rooms and breakfast were great

good food at breakfast

awkward arrangement in the bar which none of us could quite work out

and wifi in room didn't work but that was fine as we had previously downloaded our movies onto the ipad

wifi was a bit flaky and slow in the brewhouse rooms which was a shame as other than that it was

wifi wasn't very good

wifi speed unusable in the room

ewhouse) barely useable in the restaurant

kids were very happy with the pancake machine, notable mention to andy for showing the kids the

options, self service enabled with time management, reception staff were friendly and the evening bar man was warm and friendly

really enjoyed staying on level 16 kids enjoyed the view

nice touch giving the kids a free drink and sweets.

was met by dean, a very pleasant member of staff on reception and was able to have a early check in very friendly staff and hotel room was spotless

wifi no faster

wifi

wifi in room was poor, fridge would of been nice, and more condiments in room

wifi could be better

train station - large room size with all the facilities - excellent breakfast - good wifi connection in the

wifi was terrible and the food choice in the bar was poor

location, staff, peaceful, good wifi, clean,

the bed was pretty massive and super comfortable, the wifi was great within the room also which meant i could continue doing work in the room

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

my room was a perfect size and it had a fridge large tv wifi coffee and tea facilities an iron and ironing board already in the room and amazing views

great free wifi

2 out of 4 elevators not working, wifi maintenance from 10pm-6am

only wifi is not that stable as expected, it gets disconnected from time to time

room a little too hot, my wifi didn t work very well

check in a bit late at 4pm and no early check in

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive breakfast staff, and the convenient location near birmingham city centre

staff helpful, got an early check in offered which was brilliant. very comfy bed and clean room.

breakfast was very good

bed in the room are uncomfortable, there need an update and for breakfast need more options for kids like nutella spread

staff were very helpful and kids loved the choices at breakfast.

quiet gym. iron in room. good breakfast. helpful staff. air con.

ok gym decent location

clean good signal on the wifi location very close to brindley place and the utilita arena bar open 24hr a day with limited food options also available 24hr staff very friendly and

literally nothing bad to say about this hotel it even has a gym

screen mirror didn t work and casting was pants as wifi not great

i was concerned about the open wifi

wifi was slow

wifi was fast and was great for streaming iplayer and youtube on personal devices

location, facilities. bed was comfortable. shower was excellent. room was large. wifi was good.

was lovely spacious room for 4 of us (2 adults, 2 kids)

place seemed to be run by kids and there was nobody with any authority to deal with our complaints

food was incredible it took over an hour to be served i had to go ask for my kids dinner but when it did come it was incredible fair

it was in a quite location, the staff where lovely, had a great selection at the bar and the food was amazing

in really smooth; impressed by grounds, parking and decor inside the hotel; extremely clean; bar staff and breakfast staff absolutely excellent and the breakfast was superb

overall we liked everything shower gel provided shampoo provided wifi everything

wifi not great from the room

big room, good breakfast, great wifi.

rooms were very nice with free tea, coffee and wifi

only thing i m not okay with is the wifi, basically i m using my own 5g

hotel good breakfast and lovely staff had a great stay 2 minute walk to star city where the bus takes you into

no hot chocolate options for room for kids, again evening staff sorted this

the girls working on the bar thursday and friday couldn’t have looked after us any better

excellent breakfast choice, reception staff warm friendly and efficient

they have their own bar with reasonable prices

perfect location, great bar area and super friendly staff

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the

gym,,was great food was great

restaurant and bar alongside the spa facilities.

loved the hotel bar area

a particular problem but we had a bit of trouble connecting to the wifi

hotel s very clean, the breakfast included was great and the wifi speed was great

the wifi could be better. and wasn t sure if to log in and give details re 02 of it was safe

the wifi connection was terrible.

due to the late hour, i was unable to sample the free wifi

nice big tv and free wifi which

wifi was a wonderful addition

good wifi

the attempt to make me pay for wifi

no free wifi !

the experience was great except the early check in fee

the mini bar is complementary great size tv

and the speakeasy vibe of persian bar is amazing

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

wifi didn t work and my room had a fusty/damp smell had to buy a scent for the room while there

wifi was pretty slow

wifi is really bad

poor wifi

wifi

breakfast great

in our room, no 12, didn't produce any hot water, despite running it for ages, and the menu for breakfast could be explained to guests who have already

the honesty bar was a nice touch and the room facilities (hot chocolate and home made biscuits) were a bonus

at check-in , in restaurant and the bar were all lovely

breakfast opens at 7

i loved the hassle free wifi logging system

the wifi was not too good as kept disconnecting

the wifi signal

good location and clean, modern room. the wifi connection is strong and included in room cost.

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not