wifi wouldn t work and staff were very reluctant to help saying it s a head office issue and

no hot water to bath in the room, wifi in room was poor

told there was free wifi

struggle to get reception on phone without using the wifi

free wifi

only bad thing: poor wifi

wifi wouldn t work the 2nd night till the morning

wifi very poor. noisy water heater in the night.

wifi was spotty/slow

just a little bit difficult to get hot water in the shower and wifi a little bit hit and miss

friendly staff, great bar & restaurant with fantastic food

clean room friendly helpful staff cleaners and bar staff were great

fab all round service and a superb pie and chips in the bar below

the atmosphere in the bar and restaurant is fantastic

it’s got a fantastic restaurant and bar below , and the rooms upstairs are lovely in

sky, free wifi, netflix, bbc iplayer and so much more

wifi was breaking

facilities in the room were fantastic with reliable wifi and a 49

the wifi and tv worked well

parking a little difficult

convenient that there is bar at hotel

nothing really as i felt that it was a nice experience and sort of kids / family friendly

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

throughout our stay when we had a drink in the bar and at breakfast staff were first class

couldn’t get the full breakfast menu due to co i’d so it’s understandable price for alcohol is expensive price for

wifi could be faster, but can t complain for the price we paid

wifi password, breakfast times

good wifi, cheap beer and food comfy bed

comfy bed, nice walk in shower, netflix available, fantastic buffet style breakfast, free wifi, friendly staff, great

wifi was slow

would highly recommend this place to all adults

friendly nice bar comfy room

we had arrived on a bank holiday and that evening the bar and other parts were not open, which was a shame, but was not a problem

the best hotel to adults ud83dudc4c

on the evening the flirts bar is really friendly

check-in and checkout, clean, communal kitchen if required with washer and dryer

the shared kitchen was a pleasant surprise and a group of us sat in there to eat our takeaway

even have use of a communal kitchen if needed

they don't offer food but there is a communal kitchen but each room has a microwave and fridge and there are various stores locally

used the communal kitchen (which was very clean) to make some dinner rather than have a take away

wifi was sometimes sketchy and mobile signal was almost non existent at times, but not the fault of

hotel wifi blocked all the sites i tried to access on my laptop, saying they were not secure - even the

reception is a bit dark and not particularly welcoming, long walk to room, wifi not working

one niggle, i could not connect to guest wifi , but i did manage to connect to the conference wifi which satisfied our needs

the wifi could be better

wifi failed at times / phone was out of order

no wifi n the room

beds, easy parking and as we had a club room we got wifi included

wifi on floor 4 very good

to room acoustics were very poor and questionable present wifi arrangements were very slow and originally an extra

very comfy bed temperature amenities eg kitchen toiletries very quiet check in lady was lovely the bath vanity mirrors with lighting and

kitchen lacked cooking resources and had minor issues with the wifi but staff were great and helped

space. washing machine. kitchen. peaceful. tv

bathroom and kitchen was immaculate

kitchen was there but not very well equipped

the bar closes a bit early

good value for money. staff very friendly. my kids like to stay again.

of hot food but the included coffee was like dish water and tables basically non existent with kids running around to see santa … no staff easily available or obvious tho some i think dressed

the late check out and the clean and tidy room.

late check out. secure car park. nice shower. nice tv

the wifi signal was bad in our room so we couldn't connect

delicious food, fantastic wifi

wifi is weaker rest is prefect!

i requested for strong wifi and the staff put me in a room that had strong wifi so i was able to conduct my work without

clean, comfortable, with good air conditioning and wifi

wifi phone signal not so good

wifi service is very patchy away from the public areas, i had to use a mobile network dongle in my

wifi down

tv and wifi iffy, especially wifi, prefer a shower unit

good wifi connection from the room

very poor wifi and no lifts so going back and forth with bags up stairs was an issue

don't have wifi

friendly and helpful staff, parking perfect, wifi good

the wifi was not very good at all which is a pre requisite for business

couldn t connect to wifi

an early check in time of 2pm was very handy, and self check out just as convenient

we were asked for early check in payments!!! first time i heard of this. no breakfast available

i was afforded an early check in for which i was extreemly grateful

plenty to choose and location great for getting to most places ud83dude00 we were playing in golf tournament and coarse 3

huge bathrooms to boot which is great when bathing kids

clean warm comfortable room. great wifi connection nice staff. excellent stay.

bed comfy, choice of soft/firm pillows, free wifi

complicated instructions to using wifi

lay out cleanliness very comfortable free wifi good parking customer service

wifi

lovely staff, especially the man working on the bar on a busy friday night

location a hidden gem, really friendly staff , awesome food and great bar with fantastic

and bar were really good, food was excellent

good bar and

everything was lovely except the choice of cider at the bar lovely stay

wifi was poor

wifi didn t work well

best stayed here many times in the past, staff are superb and helpful, food is very impressive, wifi is good, beds are lovely, absolutely

just the wifi really. and my room wasnt that clean / sheets not fitted properly.

having to pay for wifi and parking which is why i m never booking again

they could have the tv connected to the wifi as i wanted to watch netflix but did not connect so i had to use my personal data

first room the wifi was very poor and intermittent, partly due to distance from router and also due to ongoing

bad wifi and bed matrices.

wifi doesn't work.

better wifi signal would have been handy but i have no complaints

convenient location for casino lots of parking great full english breakfast

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

requested and got early check in for 4 rooms.

i also must say that the meal i had in the bar was simply put delicious, hopefully, after the lockdown i will defenitely comeback

missed tv & internet, although there was a tv in the bar of a night and internet access in the main building

the bar and restaurant weren't open due to tier 3 rules

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

this was all served in a kids party bag with no protection from handling food due to the current covid situation this was

the rooms were comfortable and had everything needed with good wifi and plenty of plugs

free wifi

as for wifi the speed is fast and it s stable

if wifi was unavailable, this should be provided for free within the price of the room i paid for

wifi was spotty m

food was nice i had and evning meal and the breakfast was a lovely calm experience would go back when in the area no problem

double beds the second room was to much the same standard but with a king size bed as ther were 3 adults so 2 rooms

nights sleep really comfortable lovely staff all excellent will fully recommend to others breakfast good and nice garden

furthermore, the bar located within the hotel itself was an added bonus

a lot with work and normally hide in my room, but for once felt so comfortable i sat in the bar on my own

there was free wifi, tv with access to netflix and disney (using our own log ins) bbc iplayer etc (+)was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check (+)impressed with the little touches, free wifi, dressing gown & slippers provided, mini fridge in room (-)wifi needs to be sorted out. (+)upgrade to ground floor room. very pleasant front desk. plenty of parking. good wifi signal (+) free wifi in all rooms (-)wifi/tv signal kept dropping so when logged in to our own accounts, would be kicked out and unable (+) bed was spacious, comfortable, tv and wifi worked well and shower next morning was nice and hot (+) wifi was easy to log in to and did the job (+)loved the pool facilities and tv/wifi. very clean and well decorated.

no kids tv channel

the beds were great to sleep on and the gym, spa and steam room were very enjoyable.

lovely modern rooms. great staff, clean, lovely pool, dog friendly

kids absolutely loved the stay, and staff couldn't have been more attentive going above and beyond,

nice little bar near reception too

everything the service, staff, room, breakfast all top notch

nothing special on food menus , asked for chips for kids - not available

definitely not a hotel for kids

didnt have breakfast

we were allowed early check in which wasn’t an issue for them to offer

i prefer rooms with a view - room 9 has a view of the upstairs bar - but it’s just a quibble!

button factory bar and restaurant next door nice too

great room, great bar with roof terrace at the adjacent button factory

check in was quick and they serve a good continental breakfast at the bar next door on weekends

at check-in , in restaurant and the bar were all lovely

the car park ticket and free drink voucher left on the bed is a nice touch, the honesty bar and the highfield pub next

food and breakfast is served in the pub/restaurant next

breakfast is next door in the bar, the food was delicious and the bar again very well presented

was perfect - the staff, the rooms and facilities and the bar next door

no wifi

wifi is really bad

wifi

wifi didn t work and my room had a fusty/damp smell had to buy a scent for the room while there

wifi was poor - most of the time not good enough to watch netflix

and the speakeasy vibe of persian bar is amazing

it had a lovely little cocktail bar and restaurant at the location with a lovely coffee shop next door

the experience was great except the early check in fee

the mini bar is complementary great size tv

there’s a bar downstairs in the hotel and as a solo female traveller, i just didn’t feel safe

a slight problem with the wifi, but staff sorted it quickly for me

staff lounge bar wifi very clean

thin walls, no free wifi in the room.

the wifi is a bit glitchy.

free parking and good wifi

good wifi

having to pay for wifi

wifi was free

wifi was a wonderful addition

good wifi, just an overall good experience

i loved the hassle free wifi logging system

the wifi was good too

good location and clean, modern room. the wifi connection is strong and included in room cost.

next day, tv and the wifi wasn t working for about 3 hours

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

the roof top bar was excellent! staff was really helpful and friendly!

gym,,was great food was great

the dinner menu was a little overpriced but the bar menu was not bad.

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with good food thank you for everything and much success in the

my opinion the gym was a bit small and with only cardio machines and dumbbells, but still it was

i had to pay £20 for early check in

early check in available if you purchase room via their own website and key/ room functions all

no food / breakfast options but they do provide bottled water in the rooms.

breakfast

the fact that the hotel doesn't have breakfast.

they dont have a menu for food/breakfast

the hotel did not have restaurant or breakfast facilities

breakfast, had an early check in , lee receptionist is sooooooooooooooooooooo pleasant and goes above and beyond

the room was so clean and comfortable bed nice shower the pressure of the shower was good and the breakfast was so much options and good quality and the staff were amazing at the breakfast

late check out early check in couldn’t fault it would definitely stay again

quiet gym. iron in room. good breakfast. helpful staff. air con.

the room was very clean and we really enjoyed their breakfast

secure car park, bar , clean spacious room, tea and coffee in room

the welcome area and bar already look like they’re making big improvements

the lift wasn't the best either but worked ok bar the door not opening very well

sports channel put on request to watch in the small bar

also there’s a nice little bar next to reception that’s open til late

only thing i m not okay with is the wifi, basically i m using my own 5g

big room, good breakfast, great wifi.

wifi not great from the room

bed was very comfy, tv was huge and wifi was very good and fast. no issues concerning my stay

you should not have to register to access free wifi.

wifi was fast and was great for streaming iplayer and youtube on personal devices

wifi unsecured with an expired security certificate on the t&cs- not good for business visitors!

great location on broad street. friendly staff. rooms clean and wifi good.

screen mirror didn t work and casting was pants as wifi not great

wifi was slow

the apartment was spacious, clean, and well-equipped, making it perfect for travelling with kids

the reception area with small bar was bright and airy

the kitchen area was also very small but didn’t need to use it much during our short stay

the gym was rather small.

kitchen two rooms bed n bedding gym laundry

there was a comfortable sofa in the lounge and the wifi signal was good

wifi signal

perhaps a printed sheet with wifi info.

wifi

big beds, kitchen area, wifi, tv all very good.

the wifi worked, and we were comfortable during our stay

the wifi didn t work.

very friendly check in experience, the wifi code i was given didn't work, the mattress was very old and uncomfortable

wifi in room did not work

unit not operational and wifi code not correct)

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

staff were lovely and made an effort to chat with the kids aswell as making something off menu for my fussy 3 year old

staff great used bar for food lovely! local’s lovely

a shame the on-site bar isn’t allowed to be open at the moment on my last stay the full english was very

the place is really good and we like it. kids love it and the people are nice, too!

hotel s very clean, the breakfast included was great and the wifi speed was great

wifi connected but was so slow was unable to download photos on facebook etc.

due to the late hour, i was unable to sample the free wifi

wifi not so good.

wifi was excellent, room clean, bed amazingly comfy, great sleep, tele decent with sky sports

only wifi is not that stable as expected, it gets disconnected from time to time

great free wifi

room a little too hot, my wifi didn t work very well

wifi was very good and the room was nice and warm

issues connecting to the wifi

late check out at 12 and breakfast till 11 is perfect for me

breakfast is included for all customers, and there is also a small gym in the basement

lovely stay friendly staff breakfast great

facilities are fantastic, wether you enjoy the gym or enjoy a comfortable room ; their breakfast is outstanding, you can have anything you can

the breakfast which was included was great as it was continental, english and lots of extras from very

not think there was wifi

no wifi shame as would be great of wifi was better

no wifi at the rooms

no wifi in far cabins, but not essential to me.

wifi in hotel and restaurant was great, in cabins was not good.

little masks left on the bed for kids and towels made into an elephant delighted them

kids loved the choice, especially the pancake machine

late check out and the size of the room and the friendly staff.

no mushrooms at breakfast

us wow as long as we stayed there every day they asked about my boy how he is and about his breakfast

early check in on christmas day fulfilled so i was able to return for the night later and get

staff wer friendly we wer served by a guy at the bar after a night out had a good chat and took out drinks upstairs to drink in the room

i wanted a cheap hotel a short distance from where i was playing golf the next day and the hotel provided that

a little bit of a walk to nearest amenities but the hotel had a bar and restaurant

the bar / restaurant area was nice and the food was definitely a bonus!

wifi not good

didn't rate the wifi high because it didn't work and they didn't have parking but everything else was brilliant

wifi no faster

offered wifi

wifi

liked the location, the size of the room, speedy wifi and floor to ceiling window

facilities, fast wifi, lovely breakfast, helpful staff, well equipped gym - would definitely stay

com) and the reception in the hotel isn t great, but it once connected to wifi it was much better

breakfast too expensive, wifi did not work

the wifi reception not that great had to use my mobile data

wifi didn t work and nether did the tv

no hairdrier, difficult connect wifi

switched data

no free wifi

rang reception to ask for wifi password to be told plainly

wifi only connected when sat on the floor near the room door

hotel wifi is average, to quite slow at times -

wifi was a little temperamental at times, but this may have been something to do with being on the

th usb and 3 pin) good shower, friendly staff, good wifi, comfy bed, air con, working lifts, close to city centre

nice room, very comfortable bed. excellent wifi.

wifi was terrible and the food choice in the bar was poor

wifi quick enough for work

location, staff, peaceful, good wifi, clean,

were disengaged and gave no information on amenities, eg; wifi code, breakfast time and prices etc

great location near the center. even our son was impressed with wifi speed, rooms comfortable.

breakfast needs improvement. change the menu in each day at the week more option needed

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

we had to use the sofa bed for kids and wasn’t comfortable at all and some metal was coming out risking to hurt them -it so a

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

breakfast was very good

good if small gym

at breakfast not quite as good as the rest of my experience of the hotel

enough equipment in the gym

good food at breakfast

best location, high quality linen and amenities. nice gym, friendly staff, very nice breakfast.

they do offer late check out for 1pm for £10, but lets be realistic, nobody wants to pay just to sleep a little

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

but only £15 for a late check out till noon

a late check out and then having to re do key activation again after 10am m

the wifi wasn't very good

charge is exceptionally high and was told wifi would be free however there is a limit then you have to pay

cards stopped working multiple times at times, which was all dealt with immediately there was no wifi while i was there so i was unable to do many

wifi was fairly weak and the shower flooded.

the wifi super slow but good for saving data

hotel is opposite new st station, the wifi is free and fast and the beds are very comfortable

the wifi was fine

the wifi was very poor, it took me a very long time to get my work done

the wifi cut out every so often but not enough to really annoy me

11 for a glass of wine. couldn't get wifi.

the hotel also has 4 ev charging points available, all of which were free when i charged my car which was brilliant and

would have liked a night cap in the bar when we got back but it had closed at 8pm.

bar at the bottom didn't have very good beers

mostly everything, couldn't fault the hotel.except for the bar closing early.

close to new street , comfy beds , pool table in bar and jukebox , lovely barmaid .

great place and desk guy was sound and bar beside great crack in station bar very friemdly

free wifi quiet room great shower soft towels nice breakfast

wifi was good

free wifi was a bonus

the wifi was not very efficient, not letting me see all my favourite sites, so i reverted to 4g

the wifi signal was poor, can't even use the search engine.

blocked in on exit in the morning by a laundry vehicle

spotlessly clean room, v comfy beds, plenty of hot water in the shower. very good breakfast.

good continental breakfast at a good value

breakfast was fine i had trouble sleeping and went out for a cuppa and your night security really

late check out is great

location was brilliant, we would of preferred a cooked breakfast but what we had was fine

breakfast was different to what i expected but it was nice, i enjoyed a nice morning coffee to wake

collar place, interesting people at the bar and staff that is quirky in the right way

breakfast was very good location for the o2 was excellent

breakfast is continental but good with excellent coffee

late bar

comfy bed and a good breakfast

yummy breakfast

the breakfast was ok maybe could do with a bit more continental

at the bar is dear rooms aren't luxurious but the price and staff are great; breakfast has a lovely

breakfast was amazing

the kitchen and seating area were also generous in size

facilities, we had suite 3 rooms, lounge/kitchen, double bedroom and excellent shower

superb breakfast from sam - awesome french toast with fruit and creme fraiche

breakfast was included and couldn’t be faulted

the wifi was a little flaky, and the room, fine for one, would have been a bit tight for two

wifi within room goes slower!

wifi could drop out a bit sometimes

devices sometimes disconnected from the wifi if they went to sleep and it took some time to reconnect

comfortable bed great tv wifi is strong cleanliness

wifi too slow and continuously crashes so not good at all for business purposes and the only reason

had some problems linking to wifi on mobile

setting up the wifi connection was not as easy as usually

wifi was poor and had to pay 15 to park

ee signal there not great, but having wifi made up for it

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to looked at as a lot of guests like to

the gym was very basic with a couple of machines and not much else

gym was small and did not have a pool etc as the other holiday inn hotels i’ve stayed in.

we asked for a very early check in, they sorted it no bother, we asked for extra milk and tea bags, they have us so

we had a parade view which the kids absolutely loved and was a good experience but people were smoking under our window

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make them laugh and smile was very appreciated by everyone

breakfast was lovely, maybe next time we will try the restaurant meals

i had a great night's sleep and a good breakfast selection in the morning

we didnt use he gym facilies but when we visited them they looked great and definetly would've used them

would’ve been nice to have a smart tv (netflix or disney available) for kids.

also, very good english breakfast

beds, the attention to detail was incredible, the victorian theme was so lovely, even down the breakfast the following morning, you had tea in a tea pot with a tea strainer etc

very quirky! comfortable beds, clean rooms and great breakfast

the breakfast was huge and everything was cooked so well

the breakfast was fantastic portions were big plentiful and cooked well

no coffee facilities in the room although coffee and tea are free at the bar fir those staying.

bar on match days is brilliant

the girls at the bar and reception were nice, decent and friendly

close to villa park, staff were beyond obliging and friendly, was a good atmosphere in the bar and the rooms were clean and ready when we arrived

staff were excellent, and the bar and beer gardens were superb

kids and yobs in and out the place drunk

great with the kids, park across from kingstanding inn again great for kids

there was kids running and jumping and screaming in room above or next door with pare ts yelling at them all

nicely maintained bar can’t fault the place stayed twice now and will stay a lot

management are brilliant, together with bar staff.