swimming pools were super clean and fun

cleanliness and facilities for kids

the selection was huge for breakfast and dinner

the breakfast needs to be better for vegetarians

great kids club, sky walk, spa, gym - just great

the bed was comfortable even though it was clipped together. the pool area was nice and gym.

more equipment needed in the gym

room was great.cleaned regularly. staff friendly and helpful. situated well. good little gym.

snack bar exceeded expectations with hot foods

breakfast, great pool areas for kids, comfortable beds and everything was great

the breakfast was also great with a wide variety of options

no kids are allowed there though so it was wonderful to read a book in peace and enjoy better food and

my kids had a lovely time

room was on the 6th floor and we still were able to hear very clear some drunkards from the lobby bar singing around midnight

the infinity pool for those with platinum stay has a great view

big bonus points for drinking water tap in the kitchen, spacious breakfast counter, a large selection of beach toys, and parking space in garage

the kitchen there is a really low door so we hit our heads several times on that wooden door frame

house is really great, the rooms, the garden and the kitchen are made so stylish and nice

with a lovely shower (even though it was stated as a shared bathroom), very well equipped kitchen, perfect location, lots of parking possibilities nearby

the kitchen is very well equipped for cooking

comfortable bed, spacious room big, fully equipped kitchen, laundry, central location

four pools one an adults only all manor of game gym its

how spacious it was & that there was more then one pool to chose from if one was very busy

your larger to shots or shorts cocktails tea coffee all maner of fruit drink and slushes for the kids

bar staff

the property features excellent facilities, different pools and an excellent animation for kids

wifi the entire time we were there for a week service understaffed and bad service due to that,

no wifi but didn't need as rocking music

is the same problem i suppose)

wifi

wifi in room rubbish

but the put together those 2 singles and they put a double sheet so at the end was ok and the wifi is not working properly

ere is sand on the surface, which potentially makes the court traumatic) wifi in the room is a disaster, but i assume this issue characterizes tenerife as a

wifi could be stronger throughout the property

everything was on qr codes but wifi was sketchy at times

another disadvantage - there is no wifi in the room

excelent wifi

- wifi was bad

the provided no information at check in about anything regarding the restaurants, towels, wifi, shuttle to the beach or anything at all

wifi had constant problems

the wifi was absolutely terrible and the fitness centre was a joke

at the pool bar wasn’t good when mary wasn’t there

gym is small but has everything you need and isn't busy so usually have it to yourself

swimming pool, view, garden, flowers, bar terrace, a la cart reataurants

were so friendly and helpful, loved the help yourself during the day at the pool bar for food/ drinks

round the pool all day, so i ended up having to buy long sleeve rash tops for myself and the kids

wifi sometimes did not work ---another engineer in the room

speedy wifi

good wifi throughout site

adults only - perfect hotel and location - 5 star all the way.

could have done with a rower in the gym

wifi was quite weak

4 star hotel should have wifi in the rooms only one english speaking tv channel available is not 4 star the restaurant is

wifi slow. not enough sun umbrellas. same music everyday at dinner, morning.

h floor)

wifi throughout hotel & grounds is good

wifi excellent

wifi for only 1 device at the same time, absolutely not good for a 5 star hotel as some hostels in

poor cleaning of the room and bad wifi connection.

necessity to sign in for poor quality wifi every 24 hours across 3 devices

wifi should be free everywhere and not just in lobby

swimming pool a bit cold. shame it wasn’t heated.

pools lovely especially infinity pool with beach

great hotel with beautiful infinity pool, friendly staff, delicious food and great location.

booked this hotel as it had spa facilities so in the event of a rainy day we could use it

the main attraction i found was the infinity pool next to the beach

cockroaches in the outside bar area

hotel is more older group orientated, i think we were the youngest there beside the families with kids

little english tv, drinks and food at pool bar quite expensive , for example cheese and ham toastie 7-50

gym is a little crowded and small

there was, what looked to be a well stocked gym and spa with plenty of beauty treatments on offer at a good price, which we did not use this

staff, breakfast, room - everything was just perfect

loved the pool and loungers, the food in the restaurants and buffet, the spa (massage was heavenly

late check out very reasonable and until good time also

spending almost a week at the hotel we asked for a late check out and we were told we had to pay €50

loved the pool, spa and bar to watch the sunset

out wifi/bar opening times, taxis, etc) but were waiting in line for ages while people in front were

wifi was difficult to access

wifi fast

main terrace, snack bar, table tennis, lifts, free towels, table tennis, nice sun loungers, free wifi

wifi was excellent

beautiful gym overlooking the ocean

the pool is wonderful; never crowded and perfectly clean

breakfast was amazing

the lunch snack bar section has nice, fast and affordable food

the spa was closed due to refurbishment, but nothing to complain about.

it s a very well run hotel - nice staff, extremely comfortable room, excellent gym, fast wifi, great breakfast

wifi didn't work at all the sink in the room was clogged and in bath tube water went outside while

good wifi connectivity

bad wifi

wifi works ok

restaurants were poor. although breakfast great

there is also a mega, brand new gym in the basement

loved the breakfast and sporting choices

activities for adults and kids ,lovely pools 2 bathrooms in the room is ideal, all 5 star amenities expected in the room as

acua gym was fun, plenty of sun beds, resturant by the pool for dinner vas very good

comfortable bed and, very high quality wifi

wifi was good

the spa facilities also have an additional charge

- the room service menu was not available in the room, and the app did not work

spacious pool areas, good size well appointed rooms, decent gym, plenty of additional activities

breakfast was incredible especially with the view and everyday a pastry chef would make something

but it was strange for me that they don't make normal breakfast bag for the early leaving guests because even lowest category places always do

everything was amazing the breakfast, the room, the view and the staff

location and very quiet and private setting, excellent breakfast and some nice treats served throughout the day, the butler service was useful although

the pool was clean and all services were done very discreetly

the charming staff were friendly and helpful, pool good and convenient, breakfast buffet good

extremely friendly and as i have due restrictions, the guys in the snack bar were very helpful

very family oriented lots off things for kids to do staff were very friendly

for a holiday with kids

said on my booking breakfast was 10 euros but told when we got there it was 20?

have stayed at hotel 3 times now and this time wifi was particularly bad. very sporadic,

poor wifi

internet, you are connected to the wifi but you don't have internet or you have internet but the speed is kaka, and the hotel is not a

wifi worked on the first day but never after that.

wifi was not very.good in the hotel

fantastic pool area. very comfortable rooms. excellent staff. overall i would stay again.

great breakfast

the spa was incredible, i got an amazing massage and the thermal suite was divine

i did not use the spa but my friend did and she said it too was very good, she had a lovely manicure and pedicure

difficult to point anything. a couple of things missing in the gym ie weights.

not a genuine double bed - wifi was spotty in our room and rooftop pool area - long trousers required for men in restaurant

free in room safe and free wifi

wifi connection not really reliable.

quality of the diner buffet was medium and the quality of the wifi at the terrace bar and swimming pool was very bad

length of time to sit and enjoy the meal

hotel itself was a great place to stay - good selection of food, no problems with wifi, nicely decorated

wifi could be better. i didn t like the all inclusive wine, but this is probably my problem.

wifi is free but actually it s not working

wifi was poor. entertainment could have more dancing

lack of atmosphere, quite bland tv reception problems, kept cutting out wifi i believe

traditional canarian hotel with antiques,hidden rooms and polished floors we arrived by bus early ,check in is 2pm but our room was ready and we were allowed an early check in which was great

very nice breakfast with homemade cakes. eggs as you like , on demand.

excellent breakfast

breakfast needs more variety and the criossants need to be fresh

delicious breakfast

another positive factor was the pool bar which has happy hour 16:00pm until 18:00pm, 2

location great gardens with path paths way flowers etc. pool all stylish

location, swimming pool & good vibe of the place

it was everything and more the roof top bar was amazing

the location was good a lot of swimming poles a gym (not recommended for weight lifters such as bodybuilders and power lifters)

excellent hotel & excellent service in the reception and the bar they treated us very well

the gym could be better and have a little more free weights equipment

the bar closes very early and the breakfast starts later than in other properties.

bot much really. pool showers were cold and bike in gym was broken but that’s pretty much it!

the breakfast starts later than in other properties and the bar closes quite early.

wifi didn't reach our room so we had to stay in the courtyard for internet (which was not bad at (+) wifi is also available (+) reasonably good wifi in rooms but good wifi in the lounge area (-)the wifi didn t really work well (-)wifi was very slow, on occasions did not work at all (+)vintage/old spanish style, but at the same time modern and very cosy:) very good location, good wifi (-)wifi not available in the room. (-)tv has only spanish channels and wifi is slow. (-)- little bit noisy from kitchen and other rooms - wifi was not very stable

even get to try her home-grown bananas

the entire hotel is amazing. breakfast delicious and the staff is always friendly and helpful.

reading corners within the peaceful and quiet courtyard of this estate, a lovely and personalized breakfast with fresh banana juice from the family owned plantage or very beautifully restored

the parking is a 3-5minute walk (free of charge) (+) also, free parking nearby is convenient (+) we still can t believe we paid so little when you consider the extensive breakfast and the parking in the village center was included (+) the parking is not a problem, as you can come with the car right to the hotel to leave the luggage and (-) be advised that parking is a couple blocks from hotel but it is easy to pull up to the front to load and unload (-)in the historical centre (which we wanted), parking is a few minutes walk uphill from el drago car park (free with the pass provided after (+) parking is very convenient (+) located center of the city, walking distance to many good restaurants and parking -which provided for free (+) free parking in the parking house nearby

great location, lovely garden and rooms, nice staff, delicious breakfast.

location to the beach,facilities and pool areas

value for money was good. the apartment was spacious. gym facilities and pool were also ok

and when i mentioned to someone in the hotel he said he knew and that i could buy one at the bar ( 3

comfortable beds, spacious balcony and the kitchen had everything you need to prep your own food if wanted

very fast wifi

wifi in the room is very bad

fire alarm went off in the night with no explanations, and the wifi didn t work for 30% of the trip

wifi stability/signal needs to be improved.

wifi is very slow

wifi signal is week and internet speed slow

wifi excellent

wifi slowly, noisy, room size not comfortable

lack of waiters around pool area. slow wifi

wifi, parking, baggage weight machine)

the breakfast, lunch and dinner range

same music over and over again for kids night programme and pool ambience

no kids

extra charges for pool snack bar for ai customers

loud music in the pool area

staff were just lovely, they were so helpful, kind and great with kids

kids activities are so good and stuff is really helpful.

i loved the little touch of coming round pool with fresh fruit, also as we were in excellance room we had a huge double balcony 2 patio

noisy in the night, breakfast could vary more, kids club for youngest lacks slide or a swing set

everything was kept very clean pool, waste bins, rooms public areas centrally located

liked the silence, the landscape, the room (comfortable, good wifi, heating), the staff and especially the quality of the restaurant (-)wifi was sometimes unreliable. (-)wifi was very unreliable, it worked in the evening at the restaurant, but i couldn't get it in the (-)wifi signal in rooms terrible. breakfast a little basic (croissants very small and hard).

staff, beautiful ocean view, perfectly clean room, comfy bed, convenient parking, good breakfast

reception was barely ever open the entire time, so we couldn't use the onsite bar or chat with other guests

uld only have been a bit warmer for my taste) & sauna, great

bar and restaurant have not yet opened - essential if you trekk long as there are not so many

was not allowed to play with balls or inflatebles in the pool, even though there were only kids in it playing

the spa booking was hit and miss. we couldn’t get clear info on the treatments.

terraces in the rooms as well as a small kitchen allowing to prepare quick snacks or food for kids

nice and varied food for breakfasts and dinners, reasonable priced drinks at the bar and restaurant

gym could be better but i really can´t think of anyting i didn´t like about this hotel except for

wifi signal did not reach to our room

wifi worked well

wifi is good and the add on breakfast is excellent value

only could we wifi access in the common area wich i find quite

wifi not working very well

room was tidy and had good wifi

wifi was sketchy in our room

utside it was fine

friendly, helpful staff. good size room excellent wifi isolation, well away from any town noise.

the wifi was not working when we got there but the manager kindly let us try their own network, but it

clean hotel, great breakfast, very polite staff. comfortable bed, very good wifi.

room equipment

noticed that we were using our laptop outside our room and asked if there was some issue with wifi in the room

wifi dinner menu was non-trivial - some offers should be preordered and that was not mentioned in

wifi was only available in reception, would be nice to have in the rooms

my daughter would have liked a slide in the children’s pool/somewhere but siam water park is just minutes

and the staff monitoring activities in the pool were inconsistent in their approach, in that my kids were told

fabian in reception and fabien in the bar both get special mentions but each and everyone made our stay special

gave us a late check out which we really needed with a baby

i also used the spa and gym, the views while working out ud83dude0d i actually want to come back to tenerife just

pool, dinner breakfast

was good pool area spotless

food was good, pool area great

food for breakfast ,lunch & diner were excellent , at the bar drinks and cocktails were first class , with

didn't expect it to be so full just before kids holiday in october, but i didn't mind it actually

the gym was well equipped

customer service, great location, awesome hotel activities for adults and kids

nice resort and if i will be back, it will be my choice. kids loved it and enjoyed it. thanks

my fussy kids always found something they liked to eat

the gym could have been better equipped it does seem lots of people would enjoy it

really poor wifi, breakfast only from 9am, no 5th bed linen provided for us...

the wifi was a little intermittent but the staff were informed.,

wifi could be better.

each room with its own wifi code

wifi in the room

the wifi was extremely poor and kept slipping off, so you had to constantly re-connect

food and pool area, great location beach on doorstep, comfortable room very clean, excellent customer

staff so friendly, everything so convenient, couldn t be closer to the beach, pool, food, activities, everything was very very good, i loved how it said on booking

the gym could do with modernisation, as some of the equipment was broken

was very quiet and relaxed due to it being adults only which is exactly what we were looking for

uth) from rooms/balconies at night.

wifi is very bad, not working, poor connection

trouble with wifi. bed could have been more comfortable but overall lovely place

bad wifi connection, the noise of people

-wifi barely worked, which is unacceptable for a hotel of this category and price -the rooms could

separated beds and wifi

wifi was good but intermittent

the wifi wasn t the best. maybe a little bit too pricey

wifi was sometimes a bit slow, but the coverage throughout hotel was good

the wifi was awful, very weak,no signal,very frustrating,,so maybe need to improve on it

the bar staff, entertainment team and the restaurant personnel were excellent and the food plentiful

i loved the pool area,the food,the stafff were lovely.really made our holiday.the location

disaster in the kitchen- breakfast and dinner: -there are at most 3 cooks who had to put food on your plate because

the bar staff at the pool were also excellent

was my birthday and they put a bottle of cava in my room with a birthday message and a spa entry

the room and the view was beautiful and the breakfast was nice .

nice gardens, clean common zones, free drinks in the saloon, available laundry, good bar, very polite and calm housekeepers

food, pool and the best one is sea view

breakfast was amazing, the location was great, nice clean rooms and huge pool area, staff were very

-pool bar didnt accept cash

there is a parking inside the house

the parking was available

large home large kitchen, dining, living room area quiet parking on site great views seating area outside 20 minutes from the ferry

place has parking space too

parking

pool terrace excellent

i liked the swimming pool, the bar at the swimming pool

outside area very spacious , very comfortable beds , food was good, staff great and bar prices very reasonable

water to expensive at the bar !

around the pool was

to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants , who organised pool games, and not forgetting the hardworking people who cleaned

fab location. lovely rooms. great breakfast and friendly staff.

well done to everyone from the greeting we received on arrival at reception to the cheerful bar staff , the pool attendants , who organised pool games, and not forgetting the hardworking

breakfast and dinner was great

absolutely brilliant location. the rooms are spacious, clean and modern. nice pool area and bar.

gym could do with an upgrade

the pool was fab and had no problem getting a sunbed every day, we stayed in the room with a rooftop

was a good location and the hotel itself was so clean and comfortable we went with 2 kids and they loved the pool

we appreciated the early breakfast (7:30) – at other hotels we stayed in, it was at 8:30

kids pool was absolutely freezing, bigger pool was ok

nice location with beautiful views of the hills and golf course on route into the centre

we stayed in a 2 bedroom villa with private pool and opted for the all inclusive package which was well worth every penny

yes you have to walk to the beach but it’s manageable we are a family 2 adults 3 kids 17,9& 4 month old

the laundry was good

fabulous kitchen and lounge area, clean towels changed and beds made, good location to the

the breakfast was very tasty. a good choice and plenty to choose from.

are very friendly, great entertainment by pool , breakfast was fab plenty of choice and dinner also

the spa on the last floor is also good value for money, considering the alternative is to have a

the spa was excellent and so were the meals

roof top bar is great, good drinks and nice music at

wifi was not that good

having to pay extra for the safe and the wifi.

hotel with great facilities, you do have to pay extra for everything like pool towels, wifi, spa etc

minibar,safe,wifi, indoor pool

safe, minibar and wifi are extra

breakfast, drinks and snacks in the bar are really delicious

the breakfast and bar snacks (poke bowl) were delicious

excellent hotel: great for relaxing ud83dude0d spacious, very comfortable. breakfast was perfect

the outside area was quiet, there is a pool bar where you can have lunch and you could always get a sun bed

room, grounds and pool are beautiful

there is no sport options or teen club and the gym facility needs serious upgrades

i really liked pool area and gym facilities

we did not use any facilities, pool gym etc but they all look good from the out side

andrea was extremely nice :) _we loved the mini golf _location-for those who desire for calm, less busy/ crowded place it is perfect choice

_kids club-almost full day long really meaningful activities organized for kids

given an upgrade to junior suite, because we had 3 adults, room was lovely, we took the bed and breakfast option, ss we like to check out restaurants in the area, the

the late breakfast in bar drago could've been brought to the 4 person tables next to the pool (in front of the snack bar)

reception sent us to the wrong place to find the kids club and there some activities were cancelled without previous notice

expected much better quality mattresses they were very hard and you could feel the springs on the kids beds, couldnt use kids inflatable rings or anything in any pools wasn't clearly stated before

loved the property pool was so relaxing

free wifi is verry poor ( we use our data so it was ok) (-)wifi is not free (-)- they charge for wifi in rooms, ice buckets and double sun beds on beach area (-)minor matter - had to pay for wifi in room.great relaxing 6 days (+) - fast wifi - they let us borrow the kettle when requested at the reception (-) if i've to nitpick i'd say the wifi password / restaurants available inside etc could've been a bit more clearer (-)would have liked ot have wifi in the room and functioning power points by th epool. (-) i wish there was free wifi throughout the property (-)wifi was very bad and weak (-)you had to pay for wifi upon arrival which was not mentioned before our stay (-)wifi only available in reception and certain pool areas, inconvenient when you need to access email

the gym only opens at 9 am. it would be good if it opened a little earlier.

was almost perfect except quality of spa services

spa and massages

so upbeat and helpful high-quality hotel wonderful breakfast, and breakfast staff great new gym

4 stars hotel and very bad wifi !!

to use wifi in the room it is necessary to have blinds open, also one day we did not have wifi signal at

wifi in the room is not free and needs to be

everything exept wifi

wifi is for now a day standard bad

poor wifi for connecting to computer and also for the in room google nest which didn't work

poor wifi

problems with wifi connection near our room, that were not fully fixed after several complains

wifi always cut you off by the pool so annoying, the bed is two single beds pushed together when i

rooms were clean and tidy, pool area was nice and staff were pleasant. wifi was also reliable.

try to climb them,we was too afraid to fall down ud83dude1e this was just our problem,older kids or someone who dont with a child this is nothing

also the hotel have a small gym and a gaming room with few pool tables

good room, beautiful view with pool, rich breakfast

5 mins to playa de las america’s if you want to get out for a cocktail or taking the kids to mcdonalds

pool was great and clean and plenty of lounge chairs

near golf course

having a direct access to the golf facilities was amazing

i liked to pool area a lot and the gym was well equipped too

wonderful hotel and golf course with excellent staff

comfortable rooms, beautiful breakfast on the terrace and a top class restaurant

the rooms where really nice decorated and spacious. we enjoyed the time in the pool.

the kids day time and evening entertainment was great

facilities are quite nice, especially the swimming pool breakfast buffet was nice with a good variety of choices thank you for a great stay

room was nice, with a big balcony overlooking the pool

heated pool

kitchen is well equipped with

a similar, more savoury scent lingers in the kitchen which made me want to start cooking right away

only reason for 9/10 points is the quite rudimentary kitchen, which falls somewhat short of the standard of the house

plenty of space, a well equipped kitchen with one less wine glass

we had all what we could possibly need in the kitchen

the lack of variety of bread at breakfast

hotel, not many people about so it was lovely and peaceful while chilling at the pool everyday

terrace pool did not have heated water but this was not a major concern.

the breakfast was great and made us things that were not on the menu and nothing was an issue for them

hotel with garden pool area

bar facility by the pool

no bar in hotel. would benefit with a bar on site

(c) the reception bar area seems very under-used

excellent breakfast all cooked options included

very good breakfast, roof top pool and sun terrace with amazing views

helpful and always smiling, the rooms were immaculate and beds really comfortable, slept well, wifi throughout the hotel and rooms

priced, bad wifi, noisy music by pool, uncomfortable beds, no table to put laptop in and sit down

if you want to use the wifi - be ready to put in your passport info for the registration and it still does not work

very nice room and confortable bed. very nice bar on the roof. good breakfast.

pool was heated, rooms were clean, great mini disco and entertainment every night, good location,

wifi connection in the room especially at bed was not that fast

wifi is very poor and only available at reasonable quality in the reception area

are beautiful, great wifi everywhere throughout the hotel

wifi was very good in the lobby, but in our room and floor there was no signal at all

two bad things about our room was the air conditioning was a little weak and the wifi was non existant from there although it was brilliant once we got outside the door and all

bed was a bit to hard, wifi dosent work well

parking spaces behind the hotel; spacious room; adequate breakfast

wifi was a bit unstable.

uld be a bit more varied); wifi was ok in the room

wifi did not work 100% in the room