guests have access to the first floor as well where they have a kitchen and a living room

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of our visit) but the views from room and the terrace are superb it felt

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

the bar staff were neither pleasant nor helpful

friendly reception, very clean and spacious. good location near centre of town. good breakfast.

breakfast was excellent, a good choice of spanish meats, cheeses, bread and pastries

friendly staff with check-in and breakfast

breakfast area was very crowded and caused the simple buffet to be a little incomplete at certain

the bar on the ground floor is a nice place

very nice and friendly place. room was very comfortable and breakfast perfect. great bed.

don't expect a buffet breakfast, it's more like a coffee and a croissant.

the owner was exceptionally helpful and friendly. the lady serving breakfast was also lovely.

breakfast was perfectly adequate

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

hotel, tapas in the bar good, comfortable, very friendly and helpful staff

bar and restaurant are really really nice

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

staff were friendly and accommodating. breakfast was delicious and the room was perfect.

the breakfast was amazing and the staff was exceptional! would definitely stay again.

lovely bed and breakfast inn in the basque countryside, exceptionally well outfitted and furnished

modern and spacious hotel room, yummy breakfast by the professional host and a charming garden

our host was welcoming and polite, nothing was too much trouble and the breakfast was lovely

nice clean hotel, room was a good size with air condition, wifi connection very good and a nice restaurant for dinner

d free)

food in restaurant/ bar was good

free parking next door

parking is in a public aerea and even if close to the hotel you have to reach it by walk

all. breakfast special the service from ms. zurine

great stay on the way. late check in, clean room and great breakfast.

expensive breakfast with limited choice.

lots of parking and although we missed the evening food the breakfast was good

extensive breakfast buffet

bar staff were kind even when we wanted a drink late into the

place surrounded by mountains and nature, room very clean, kitchen which is shared is well equipped, you can use the coffee machine and tea which is most

spa in the room

the facilities were very good with a shared kitchen area downstairs

the shared kitchen was equipped very well so you could make yourself nice homemade dinners

and great facilities such as washing machine, coffee machine, herbal teas and a lovely shared kitchen with epic views

the double room was very nice and in an romantic environment. wifi sufficient. welcoming staff.

i had to then start all over again half an hour later to find someone who could help me with wifi and and give me advice on the hotel food and town

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary from what's outside

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

the bar and restaurant were pleasant and busy

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few hours

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors can be a problem

wifi good, parking free, cleanliness

bar open till late hours

big, free parking

location and a big parking lot

no evening meals, but you will find a simple restaurant just below the parking who serves wholesome meals

was a great host, made us feel welcome and granted access to kitchen area for wine glasses etc

kitchen facilities available in the evening

should be kitchen facilities for the morning too

nice room with a decent shared living room and shared kitchen

you do not get access to the kitchen and rooms are tiny

bar is so poor

building with big rooms big parking beautiful area good breakfast nice staff working there very good

the breakfast was great

no swimming pool for children

the bar area and outside area especially without cleaning and a bar lady hating her job it seems

beautiful, chap in reception helped us sort out a parking fine,

private parking behind a close

big parking space

private parking and good communication were also much appreciated

accomodation, great view and usefull parking

super close to the great beach. brand new hotel comfy beds, good wifi

had not gotten things sorted out re wifi,parking,restaurant

the breakfast was lovely

breakfast is very poor and not tasty

location was great, wonderful terrace bar outside, good breakfast buffet & professional and nice staff

plenty of free parking

the breakfast had lots of options and was yummy

lovley hotel with very helpful and friendly staff, our room was clean comfortable and warm, the breakfast was fabulous lots of choice and good quality food, this is the second time we have stayed

breakfast pancakes and eggs undercooked quite offten.

huge terraces outside; beautiful view; very friendly personnel; nice food, breakfast was ok; a parking space was available

spot to retreat to outside of the city, wonderful breakfast and very helpful staff, and a lovely room

welcoming friendly hosts , beautiful room , lovely breakfast on the pretty terrace , access to free coffee, teas and water

they serve a very nice dinner at a reasonable price, breakfast is great

we enjoyed diner and breakfast at the hotel, all very tasty

everything - design, location, surroundings, staff, breakfast

i liked the kitchen and a very nice breakfast

breakfast was continental style, the village was 1 minute walk away, couple of bars, we went to uztarri bar for a meal at night, it was packed so we were advised to book, the

found out at the property that we had to pay extra 6 eur to use the kitchen, and this was not stated in our booking initially

owner and mother friendly and coffee and tea available in nearby kitchen

was great with anya coming late for us, the beds comfy, the complementary food and honesty bar excellent

wifi was very poor, there was no bar

hotel had the worst wifi i have ever experienced : even a random hut in the thai jungle had a more stable connection

wifi not always stable. breakfast very simple.

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

the wifi system has a problem and lacks any security

great location, good wifi

very good wifi

bar outside and off to the side was a little louder than early to bed folks who get up early and (we requested a back room away from the noise of the plaza), friendly and helpful staff and the bar downstairs was great (+) lively bar with good simple food (+) nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and (+) the bar downstairs serves delicious food and wine and a great breakfast (+)fantastic, room was functional and large enough, parking and place to unload was great, resto and bar downstairs, close to (+) the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on different floors to a (+)loved the location and the family room was ideal as kids had their own space. (-)ringing bell out my window and screaming kids every day

kids loved the science museum that is just behind the hotel (just take the walking

the spa facilities were really good and the massages were amazing

selection at breakfast buffet, huge pool, gym with nice view to the woods

moden , new hotel , friendly staff, cosy atmosphere, excellent breakfast , superior spa area

com website is not sufficient as you will have to pay 30 euro per person to use the spa area, and kids are not allowed to enter

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc (+) free electric vehicle charging and a solid wifi were also nice to have

breakfast biggest selection we have ever had

this hotel also holds the record for the quickest laundry service that we have ever experienced over decades of travel, almost defying the laws of

left the staff rushing around multiple errors on our room service orders

spa wonderful

very good wifi in room

the wifi connection was intermittent and bad. the door to our room was very difficult to open

ow and unsecured); the key card for the room often didn't work.

la wifi no habia

wifi

the wifi is excellent and the car park with its ev charging point being a real plus

free coffee and tea plus fruit with a lounge on the 1st floor with microwave plus a small gym

very clean, modern, has a little gym. big comfy bed and good shower.

kind and pleasant staff, comfortable room, small but serviceable gym (a few cardio machines, a rack of dumbbells and a lat pulldown/fly machine)

gym could have more facilities

great staff, super nice gym

great bar and restaurant for a 3 star hotel. nice area and facilities. free parking.

facilities were great, there was plenty of space, gym, pool

very clean and good access to centre via bus outside door free secure parking nice bonus gym was ok but bit small if more than two go

small but decent gym available, and the pool is very nice

the gym is very limited

the wifi didn't seem to work in my room

wifi throughout the hotel and room

nice hotel with parking, convenient location if traveling by car. clean rooms. good wifi.

wifi also excellent

wifi signal wasn t very strong.

reception and most (apart from one waitress) restaurant and bar staff super helpful and attentive, peaceful surroundings but close to the town of san sebastian

was some way from the town up a steep hill, but the on site restaurant and bar are perfectly

it was a pity to pay extra for the pool and spa.

although we could see the beautiful gardens, the view was overshadowed by the unkempt pool area

the spa was phenomenal, and the staff was incredibly charming and helpful in every aspect

the wifi was inconsistent and slow

pool was closed, people letting their dogs pee and poo on the property, wifi didn t work 2/3

good bedding, good wifi, pleasant park , very good coffee at cafeteria.

stunning views, quiet, comfy, clean, good brekkie, ample parking, safe in the room, fast wifi

wifi in my room, which was a bit disappointing as it is supposed to be a four star hotel

great hotel location good very central bar people very efficient and helpful

the cafe/snack bar next door,which is part of the hotel is fantastic,i've not had better food anywhere

however we did have our evening meal on arrival in the bar adjoing, and possibly part of, the hotel

the adjacent bar did lovely pinxos which we enjoyed for lunch on arrival

the bar could have stayed open later than 11pm

scenery, nice pool area, room was grand, breakfast was good if a little pricey but you get a bottle of the house

pool, staff and breakfast

pleasant garden and swimming pool

not far from san sebastian, we drove up to the loiola train station, the last entry point where parking is free, and then it's seven minutes by train or thirty minutes on foot into the town

very nice. spacious and very clean room. nice swimming pool. very nice breakfast. we recommend

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

free parking is a plus as well

situation and parking facilities are excellent the property is situated in amongst vineyards

there are nice spaces to hang out such as the common room near the reception and the gym, the breakfast was delicious and served in a room overlooking all the town

they have a nice gym

although there is pool and a gym

pool maybe a little cold for the kids but on a hot day that would be a good thing.

the gym could be better.

amazing hotel and fantastic value for money, bar and tapas menu amazing

clean.heating facillity at bath room. gym next door.

good bar and food.

nice tidy nh hotel with comfortable room and bathroom. proper gym. good bar.

the gym is in a separate building, two doors up the road

staff so good. lovely bar very relaxing

we enjoyed sitting on the roof, near the pool, and watching the sunset

great it had a gym and hot tub

drinks in bar very expensive

were expecting a swimming pool, the pictures of the rooftop “pool” were taken with a wide angle lens

wifi not strong

wifi connection was not enough, system only let to connect two devices

spotty wifi

the wifi was fast and secure, the bathroom was really modern with a good shower and the beds are

the wifi offering was quite basic

wifi was extremely poor, breakfast is poor, the cleaning staff entered in our room while we were

wifi was terrible in my room

clean, comfortable room, air conditioning and wifi worked well

were very clean, nice big showers, and good wifi

wifi worked really well

faculties were top notch especially the gym and spa, the best l have ever been too

the spa downstairs, is really good, the gym as well

buffet breakfast was great

the bar staff were very happy to continue serving us beyond midnight

but the gym and spa is what made it totaly exceptional for my family and i

from the beach and old town(you need to use bus) was good, in addition, there are a lot of good bar and restaurant near hotel

they helped to get 2 rooms together so parents and kids could be together

would have been nice if the bar was open in the evening for a coffee or drink

modern, comfortable hotel with a good bar on the ground floor

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

great bar for drinks and food

evening meal in the restaurant was very good along with bar services too

closing time of the bar (11.00pm)

the hotel also benefits from the bar 'pepe', 2 minutes walk

good bar and restaurant with a terrace

room & public areas had excellent wifi coverage

super breakfast, ok wifi

in order to access to the wifi, i had to proceed to certain pages that the receptionist didn t give at check-in

poor wifi. should be better in this day and age.

wifi basically didn't work on my 9th floor room, which was a little disappointing

our kids had 103, also a great room

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

wifi was good

wifi very good

wifi was available

mentioned in other reviews, the wifi is an issue

slow wifi. very slow at times.

wifi not good

wifi didn't work inside our room. we had to go into the hallway

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

out after that), and then on the last night being called down from my room as someone in the bar had not paid their bill

a bonus is the restaurant bar downstairs

the gym is tiny, as is the pool

breakfast was lovely

fantastic breakfast

breakfast was good, staff very helpful and friendly

the pool was tiny with very little space for people as there were only 4 loungers