around bath, pictures on booking are way not of what hotel represents; wearing caps in swimming pool, foto’s website show different poor food

spa treatment

the surrounding is magnificent, the breakfast was simple but enough and the staff are extremely friendly

nice buffet breakfast was included

we would have liked to have tried the spa but just didn't have time

there is also a communal kitchen area and washing machine that can be used

equiped kitchen with tea, coffe, all the necessary plates etc common room, big kitchen and terrace, where

found out at the property that we had to pay extra 6 eur to use the kitchen, and this was not stated in our booking initially

very rural setting on the edge of a village but very good bar in the village

it has a communal kitchen where it is possible to prepare and store all your food

they have a washer and kitchen to cook in with several grocery stores nearby

• clean rooms, kitchen and dining space

the facilities were very good with a shared kitchen area downstairs

a peaceful place to relax (stayed in the 'apartment' - we'll equipped small kitchen, and large shared kitchen downstairs

oh, and there’s delicious coffee, plus a communal kitchen-dining area, where you could cook some meals, if you stay for longer

comfortable, very clean, everything is thought of, it even had a gym

delicious and rich breakfast, nice staff, beautiful house and gardens, and lot of facilities, gym, etc

the apartment is beautifully clean with a well equipped kitchen - in fact everything you need for a comfortable stay

for families with kids, the playground and many toys right in front of it

nothing was open nearby but the room unit had a kitchen

went there with 2 kids, the stay was wonderful

bar staff were kind even when we wanted a drink late into the

it had a bar and was clean

the little bar is nice and staff helpful and friendly.

bar below was convenient, eroski market almost next door

great wifi

staff, very comfortable room, nice terrace, very nice breakfast, delicious coffee, good wifi connectivity, situated in the city centre

wifi worked well

wifi in the room was horrible

the wifi was good

would benefit from some information in the room such as wifi code, spa prices and availability, tourist information

salt pool!

it was a very short walk to the sea with an amazing beach,we had dinner at the bar on the beach as it was cheaper than eating in the hotel

however, once you walk through the front gates and into the beer garden for the bar, it's like a little sanctuary from what's outside

lively bar and restaurant - apparently it's popular with the locals who drops by to eat and drink

rooms are above a very popular bar and restaurant and have hard floors, so noise from below and between floors can be a problem

the bar and restaurant were pleasant and busy

hotel was a great antidote because we were able to sit in the very-lively outside restaurant and bar for a few hours

the rooms were spacious and the family/kitchen area was comfortable and practical

breakfast good but should have some different variety over the days

i wish they had a better room service selection

limited food options, only room service

excellent breakfast outside

f season) and no bar it can be a little boring in the evening time if you are not

situation and parking facilities are excellent the property is situated in amongst vineyards

was a four post bed , breakfast was good too , looked even better than expected , and undercover parking for our

to the nice beach - breakfast was simply great, with fresh pastries and home-made products - safe parking

easy, onsite parking

and bathroom super clean excellent breakfast with fried egg a must from there own hens garage parking for motorbike short walk into town plenty of restaurants

the wifi is excellent and the car park with its ev charging point being a real plus

very good wifi

great location, good wifi

bar outside and off to the side was a little louder than early to bed folks who get up early and (we requested a back room away from the noise of the plaza), friendly and helpful staff and the bar downstairs was great (+) lively bar with good simple food (+) nice reception staff, nice room, an a great bar downstairs very reasonable price and good pintxos and (+) the bar downstairs serves delicious food and wine and a great breakfast (+)fantastic, room was functional and large enough, parking and place to unload was great, resto and bar downstairs, close to (+) the bar downstairs is very popular and lively with tourists and locals alike and the tapas is superb

we were a family group of 5 (2 kids, 3 adults) and the staff arranged for us to switch from two rooms on different floors to a (+)loved the location and the family room was ideal as kids had their own space. (-)ringing bell out my window and screaming kids every day

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

the wifi system has a problem and lacks any security

wifi not always stable. breakfast very simple.

and hadn t been cleaned , pubic hair in the bathroom all over and the hotel advertised having wifi it didn t work at all, no air con

wifi was very poor, there was no bar

parking in zarautz was a problem - especially if you do not speak basque

breakfast pancakes and eggs undercooked quite offten.

have an absolute amazing view over zarautz from either one of the rooms or from the restaurant/breakfast area

some of the things for breakfast were rather low quality, such as the waffles and the bread.

a comprehensive and tasty breakfast was provided with a large variety of choices

had not gotten things sorted out re wifi,parking,restaurant

super close to the great beach. brand new hotel comfy beds, good wifi

bar could have done with more staff or waitress service at busy times

emplacement restaurant bar personnel

00) but the camping site bar/cafe was still open so not a big

the double room was very nice and in an romantic environment. wifi sufficient. welcoming staff.

i had to then start all over again half an hour later to find someone who could help me with wifi and and give me advice on the hotel food and town

the kids bed was comfy and the cot was a genuine wooden crib rather than the standard travel cot

there is a children’s playground on the site which is great to keep the kids entertained for a while

this time and because i had to leave very early, they prepared a take away breakfast bar for and it was delicious

closed but roberto and his staff were excellent and rustled us up a lovely spread and kept the bar open and joined us for a drink

the hotel doesn't have any dedicated area for chilling/staying with kids

quiet, very clean, convenient free parking, simple but good breakfast, wonderful view of the mountain and valley, and nothing really

private parking and good communication were also much appreciated

good parking facilities and easy access for wheelchairs

the guest house is a short drive to san sebastian, where we were able to park easily in a parking garage and walk and enjoy the sights

private parking behind a close

even the best hotels (noise from rooms/guests, lack of sockets, retrieving the car, unreliable wifi, etc (+) free electric vehicle charging and a solid wifi were also nice to have

not a very good fitness room

the room service hamburger was delicious as were the little extra touches you d expect from this

everything, restaurants service was excellent specially at breakfast

breakfast biggest selection we have ever had

clean room and restaurant/ bar in the hotel

breakfast was at the bar with limited options available.

good breakfast and pintxos were available at the bar in the lobby

a irish bar with great food

staff. bar facilities. near town center

guests have access to the first floor as well where they have a kitchen and a living room

the village is basically dead after 9 but the hotel does have a restaurant and bar (closed tues the night of our visit) but the views from room and the terrace are superb it felt

small kitchen facilities available and restaurant-bar attached to the property if you don't want to cook

also, it would be nice to be able to order drinks from the pool, that would suit the overall experience of this amazing place well

i liked the grounds and the appearance of the gardens and pool.

should publicise your bar snacks more

was some way from the town up a steep hill, but the on site restaurant and bar are perfectly

the spa is awesome and everything is brand new

should be kitchen facilities for the morning too

lovely property, large garden and all facilities bbq, kitchen to use comfortable rooms.

was a great host, made us feel welcome and granted access to kitchen area for wine glasses etc

you do not get access to the kitchen and rooms are tiny

kitchen facilities available in the evening

the dinner and breakfast were delicious and great value

friendly reception, very clean and spacious. good location near centre of town. good breakfast.

breakfast buffet was good, so is the half-board option

breakfast was excellent, a good choice of spanish meats, cheeses, bread and pastries

the staff at the bar are extremely pleasant

beautiful historic property with very nicely appointed rooms. wifi was fast and stable.

no wifi poor tv interface poor value for money air conditioning , noisy , not regulatable

location was good; breakfast buffet also good; bar with snacks or restaurant available!

bar and restaurant are really really nice

was beautifully clean, with great staff, very reasonable food in the bar and comfortable rooms the whole property is unique in that it is part of a middle ages palace

swimming pool was closed, no wifi

good bedding, good wifi, pleasant park , very good coffee at cafeteria.

the wifi was inconsistent and slow

pool was closed, people letting their dogs pee and poo on the property, wifi didn t work 2/3

very pleasant place to stay . dog friendly. good wifi. secure parking

the breakfast was amazing and the staff was exceptional! would definitely stay again.

cleaningness, ambience, staff and chamber. and special mention for the breakfast

the breakfast buffet was also very nice

our host was welcoming and polite, nothing was too much trouble and the breakfast was lovely

breakfast

they serve a very nice dinner at a reasonable price, breakfast is great

we enjoyed diner and breakfast at the hotel, all very tasty

everything - design, location, surroundings, staff, breakfast

outdoor area has kiwis growing, and breakfast includes fresh locally sourced

we loved the customized breakfast, we were offered a choice of home made cakes, eggs, cheese and so on

breakfast was perfectly adequate

location, bar and motorcycle parking facilities were excellent

the owner was exceptionally helpful and friendly. the lady serving breakfast was also lovely.

good complimentary breakfast

the bar on the ground floor is a nice place

nice staff, bar on property

loved the place, set somewhat in the hills in a delightful town, with a well stocked bar downstairs and an extremely hospitable owner who cooked dinner for €11

great little bar with friendly staff.

wifi was good

wifi very good

mentioned in other reviews, the wifi is an issue

wifi was available

slow wifi. very slow at times.

gym and service for pizza and sushi. we were allowed to enter our room earlier.

nice staff, the size of the room, pool area,...

great gym and pool facilities

lovely breakfast. pool rateable great. quiet.

awesome swimming pool with proper depth, lot's of sun beds on two levels

the free underground parking is a huge bonus

spacious room, confortable, parking available. also, they were so nice to us.

great staff, super nice gym

there’s also a small gym and several cozy areas where you can relax and unwind

rooms, cleanliness of the place, good facilities (including gym), complimentary apples and coffee

lots of gym equipment

very clean, modern, has a little gym. big comfy bed and good shower.

the wifi kept dropping even when i reported it was not fixed

la wifi no habia

ow and unsecured); the key card for the room often didn't work.

the wifi connection was intermittent and bad. the door to our room was very difficult to open

wifi

hotel bar was lovely and relaxing

gym a little limited.

in the room of my kids, it smelled like smoke because of the restaurant in the ground floor

great gym

with 3 year old daughter, the personnel set up a separate comfort bed for her and even gave her kids amenities that

they helped to get 2 rooms together so parents and kids could be together

the snack bar is very pleasant and ideal for a drink or snack any time of the day

the food at the bar is really bad

the bedrooms were clean and comfortable and the same with the bar area

plenty of restaurants nearby, amazing trattoria for families with kids, and bus stop outside to get to the old town

the pool was great too

breakfast

the outdoor pool on the roof was also spectacular and the staff were great, as were the drinks and food

specially when you are travelling with kids

i wish we had stayed during the summer when the pool was open

great bar for drinks and food

good bar and restaurant with a terrace

location away from touristy congestion, friendly staff and good parking garage with ev charger

evening meal in the restaurant was very good along with bar services too

nice bar area

wifi didn't work inside our room. we had to go into the hallway

spacious room and bathroom perfect comfort exellent wifi bus stop to centre within few meters

wifi not good

has bar and restaurant

a bonus is the restaurant bar downstairs

remember though kids, this is donosti and this is what €99 gets you on a monday night

there were also kids making a racket at 6am

our kids had 103, also a great room

caffe and gym

pool is a bit small, but hey it has a pool and a food truck

staff were first class from reception to bar to housekeeping all in all a very good experience .

room style, gym

the pool and the staff were fantastic

wifi throughout the hotel and room

nice hotel with parking, convenient location if traveling by car. clean rooms. good wifi.

unfriendly front desk service, no parking available, the wifi is not stable.

wifi signal wasn t very strong.

free wifi, easy to connect

only large lights in sofa bed room- a little night light would have been helpful for kids.

good bar and ate in restaurant on first night

were a family of 4 and we paid £430 for a room, not including breakfast for the kids

amazing buffer breakfast

had to pay to use the gym, it was an independent health club (very nice) it would be great if the hotel either had its