wifi didn't work

easy access and clean.great for catching the ferry. ample parking and close to a petrol station.

easy to find,easy parking good 1 night to catch ferry

. + large room + internet access + parking + close to the ferry port

great atmosphere in the bar and a choice of breakfast goodies

smell behind the window (there is a boat parking lot), but i would choose the place anyway

parking was not the best. but safe and it worked out for us.

nice room with wifi (a bit worn)

didn't have breakfast. but did have free coffee. excellent.

modern, immaculately clean, basement parking, breakfast available - and excellent staff

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was good and all fresh

breakfast was good and the freshly squeezed orange juice was

the bar area could be a bit more comfortable

would be nice if they had a lounge/bar area with more subdued lighting

the bar downstairs is a bit plain looking - could do with a renovation maybe

the advertised room service was not available..

the wifi in the room was slow.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

location, easy access, secure parking and free of charge , lovely clean room , modern

nice little bar and restaurant

had trouble connecting to their wifi and even the very helpful reception staff could not get it to work, the in

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

i could even hear a group of kids from the party who sounded like they were above me wrestling and tumbling

no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt

the hotel wifi was fast and everything worked well

so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

it was okay.. nothing really special about it, we used the gym once it was a nice area

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

the location on the river was very good and the wifi worked very well.

good wifi

quality in restaurant was poor - had to send fish dish back to kitchen

the fitness room is disappointing

being single without kids

lively bar/restaurant with good bar menu

restaurant food was incredible as was breakfast

they provide personal service from check-in to breakfast to room cleanng, transportation and guide questions,

room was excellent and superb wifi connection

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5 extra pax and 7) for kids

we travelled with two kids and two doggies

having breakfast at the hotel was very convenient

exceptional location helpful staff excellent breakfast

no room service, no vending machine and nothing open close to get groceries

the wifi did not work during the entire stay

coffee was however available at the bar and on demand

allowed early check in

beautiful sea and beach views. great bar downstairs, open until excellent staff.

breakfast substantial

good breakfast

+ own garage + good breakfast + quiet location

excellent breakfast and good wifi

the breakfast is in the restaurant next door, continental was more than adequate and eat and drink as

great selection and kids loved the breakfast doughnuts

everything in the room was nice, the play area is excellent for kids.

perfect for families; my kids enjoyed the playroom

kids where very disappointed they couldn't swim

no children's menu/not much for kids to eat

the charge 11 euros a night per pet. complete rip off.

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the

laundry bill was expensive

there was zero wifi connectivity, even though this was advertised

but you cannot leave the pet alone in the room

easy access, secure parking, comfortable with all we needed

parking was included in the price

of the bedroom is a kids bedroom with bed for kids

kitchen very old and basic

nice apartment between bilbao and portugalete with balcony, tv and well equipped kitchen

parking space in nearby garage - essential if you have car

great wifi signal for the teenagers

parking

good location. free parking. swimming pool. great staff.

wifi connection did not reach the room

good breakfast. great parking.

good location. free parking. swimming pool. great staff.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

cafeteria and hotel bar closes early

friendly bar with snack food available

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

basic bar area

good restaurant & bar food. close to airport

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to

kids screaming in the hallway which the hotel can t control but yes a bit noisy

great attention for kids

the bed for the kids was not so good and their room lacked air-conditioning

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

more variety for dinner and also more comfort zones or play areas or loungefor families with kids

was good, big bed for us was great, sleeping sofa was perfect for the kids

bathroom doors are transparent glass and not privacy if your are with kids

glass door and the glass shower door didn't give us privacy specially with kids

the room service staff are great

had a pull out bed for the kids but it was really uncomfortable

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

our kids loved the breakfast

posh & executive feel that was really nice for the kids to also experience

(my rooms is larger than my kids

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed

the family room accommodates two adults and two kids. good location. parking available.

best sleep we had in months (away from the kids ), breakfast delicious, wonderful location

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

the swimming pool was not for swimming. it looked like a small pool for kids

breakfast is croissants, pastries, yoghurt, and an assortment of jams and pate, etc

currently tired looking though bed comfortable no in room coffee /tea making facilities, mini bar

simple breakfast in soothing garden

excellent breakfast very pleasant garden. maria was very pleasant and made us feel at home.

breakfast tray in garden was judged perfectly location next to sea great quiet street parking good

kettle or coffee in room no bottle water no safe no iron no laundry no shampoo or conditioner no pool

dirty pool, facilities outdated. hotel picture in booking is misleading

breakfast is continental style

having said that the hotel bar serves coffee all day

very dated pool closed and filthy with empty bottles floating in it. breakfast very limited

requested a cot which we got in the room but also received a baby bath and kids pack

perfect location, welcome desk decoration, all day free catering, kids welcome kit

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

location and view honesty bar relaxing

the location and the staff were fantastic! i also appreciated that there was room service.

they are better suited for older kids

many little presents for parents and kids

the kids said the staff were really friendly to them, there were free soft drinks available in the

kids had a normal size room, beds were comfortable and room was clean

i was with my family my kids and it was really unconfortable to sleep at 40 degree celcius

loved that the hotel is across the street from the guggenheim! loved the room service!

amazing location, great staff, comfortable and quiet room, great wifi

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

room was gorgeous. breakfast was very tasty. cocktails were amazing.

wifi connection was bad

an excellent stay with young kids - highly recommended

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

the wifi doesn t work very well.

room service is available in case you need it

our friends' kids had a great time exploring the space

great location, great breakfast and great service

no swimming pool for a 5 star hotel poor gym facilities

wifi was not reliable on the mobile phone, but on the laptop it was really good

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great

had quite a lot of noise from traffic in my room (my kids didn't hear anything)

very good wifi reception

brand new, spotless clean, fats wifi, very friendly and supportive personnel

the location, the welcoming staff and cleaning room service

small hickup in our room service order

ev charger would not work with my means of payment

internet wifi was unreliable and slow

room service was prompt and absolutely delicious, and the location couldn t be better just a

the various restaurants the location the room service

unable to connect to wifi

location was great we walked to the old town for dinner with the kids and it was close to many shops etc

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

comfortable for family of 4 with a separate area with 2 sofa beds that opened for the kids

suite perfect for couple with kids or two friends who don't want to share room

junior suite perfect for a family (two kids)

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using

so the only thing i'll say is that the gym was unavailable

very poor wifi reaching only parts of the room - even with notebooks with good wifi cards.

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and what i absolutely loved is the surprise kit for the kids

room was very big and exceptional for traveling with kids

and seems there are kids that time also they're running in the hallway

great for families and kids, close to tram for connection to metro so getting around was a breeze

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

helpful staff made an effort offered a discount on the pet policy - see below

asked for laundry service and reception informed me to leave the plastic bag in my room

was a better room that was unused than the one i had booked, and whenever i called, reception and room service

the kitchen wasn t flexible to accommodate kids menu

nothing for kids at the hotel: no food no facilities

it was a bit of a disappointment after a journey with the kids but the staff managed to prepare the room in

they even had to fun out and buy ice cream for our kids b/c they were out

weren t able to sleep, the tv was always on, the kids couldn t sleep, there is no way to turn off the tv,

but staff surprised me with a greeting note, champagne, birthday cake and sweet treats for my kids

felt a bit stuffy and with young kids we didn't feel safe keeping a window open on the 7th floor

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable bed he has

food could be a bit earlier in bar as only starts at 8pm .as travelling with young kids

location and two interconnecting rooms we wonderful for the kids

my kids wanted to play a board game while waiting out the heat around midday, and there are no decent

there was no wine in the bar the first night, but then they

clean, warm, quiet with great wifi

wifi is reliable

it's small hotel with no restaurant, bar only

shame that nothing was open (i guess because of covid) so couldn t eat in / get room service etc

could be softer bar should stay open later for hotel residents and room service should be available until

said it was pet friendly not happy that we had two small dogs charged 30 per dogud83dude33

gym is in basement and a little too warm for working out.

wifi cut out at times which was hard when we had t do unexpected work calls.

staff very friendly and kind. lovely gifts in the room for our kids.

also there was a little play area in the breakfast room for kids

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

good breakfast! great variety every morning

is no breakfast option possible at all, so when travelling with kids you need to consider this

wifi is fast, no problems with the connection

wifi is spotty

wifi was very spotty

de wifi was very slow.

very nice service, clean and comfortable room with kids, thank you very much :)

the family room included a room with a bathroom with a frosted windows shower which my teenage kids weren t

given that we were with small kids, this was a huge hazard

hotel was in an excellent location close to everything and great for traveling with kids

gym doesn t open till 9am - wanted to use it @7

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

room was very spacious, and included another sofa bed, which turned out to be a big fav by kids

the bed was very comfortable and the airco (and wifi) worked very well

excellent location, great breakfast, wifi worked well, love the view from my balcony

i don t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

wifi service very slow

pet friendly

amazing location especially playground next door for people with kids plus short walk along river to guggenheim

child seat in restaurant, not so good breakfast for kids

great location. fabulous friendly staff. great bar & restaurant next door.

too - a great place to grab a drink when you need to relax with some downtime and use the hotel wifi

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you ll ever

compact hotel but very nicely set out and the reception area forms the bar and breakfast area

was brilliant, bar area was lovely, staff were amazing

somehow, even the breakfast is first rate

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

location is great, quiet, with the big garden, parking and place for barbecue

we always found free parking space near the funicular

very well equipped - especially the kitchen and extra facilities for kids such as a splash pad, hanging chairs

the house had everything imagineable - good wifi, streaming tv, fully equipped kitchen, large dining table for

on the friday night, might have been after an event - it seemed to mostly be families with young kids, not

the wifi dropped out at times.

wifi good

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

swimming pool at the top of the funicular; the outdoor pool was exceptionally clean and great for kids

wifi worked really well and they're was a nice playground right down the street for the kids

playground nearby if your kids are bored

near facilities even a playground for the kids

kitchen fully equipped

the little play area for kids at breakfast was fantastic

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

get what you pay for, and it is not cheap; an enormous family room, welcome gift for the kids, more than delicious

details for the dog and kids.

everything was great. kids friendly hotel

the lobby, staff, prices at the bar, pool table for the kids, and the rooms.

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

kids were not allowed to use indoor pool

the indoor pool is in the health complex next door, is 20 euros per person, and kids

the restaurant and bar were closed

eat in the advertised dining room - you eat in a hot cafeteria type room which is also the public bar - the air

no under cover parking for motorcycles