the pool, spa etc is 4 star plus although the pool could be a bit warmer

a lovely clean, modern and very stylish hotel. bar food and breakfast were excellent.

the wifi was a bit slow..maybe due to a lot of people staying

the excellent customer service and room service food

free parking was amazing aswell, and star of the show was the amazing food at palm court,one of the best

not a great wifi signal in our room

perfect location hassle free parking easy access to to all routes

the room was so spacious, plenty of comfy beds even the kids had a bed each

if there was anything i would say maybe the pool and gym was open earlier or little longer in the holidays to let everyone use it as normal

sofa bed was crippling for the kids so uncomfortable

wifi is poor in the bedroom, everything else is very good no complaints

poor wifi in bedroom.

heather at breakfast was lovely and cheerful in the morning

the fact it has a bar, pub, gym and pool.. and a starbucks which was my highlight

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

so much a dislike but the room service was very limited

wifi connection cutting out.

room service option

only thing was we requested a bottle of prosecco to our room and it was a hour until i called room service to see where it was and the girl said do you want it now, wasn't happy with that

very good stay, early check in provided without any problem

especially the lady in the morning serving our breakfast she was absolutely amazing the owner and bar staff also gave us the warmest of welcomes the room was fabulous

quirky pub and room, full of character. excellent breakfast and friendly staff.

warm welcome and a nice, unexpected early check in, room was clean and welcoming, decorated in a faux early 20th century style, part

and perhaps some more breakfast options e

the breakfast was so good, i had the continental and my daughter had the full english

very central in chester. the bar has a great band on a saturday night.

did ask the young girl at the bar early in the day she stated that the cleaner was just going up now

i asked if there was a laundry nearby where we could wash our dirty laundry

staff were friendly and helpful had early check in which was a bonus

bar service was first class all through our stay and great prices too

the noise might be a problem if you have kids who go to bed a bit earlier

was there for my birthday, complimentary drinks and a late check out

top floor room had slanted ceiling so only ideal for short kids not adults

they treated us to drinks at the bar for our anniversary and we had a lovely card in the room

did not have the breakfast, the room was spacious, the beds was comfortable, late check out which was great, the reception let us keep our suitcase their while we had a walk

only small fault was the gym was not as versatile as others but is very clean and cool!

gym was basic

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

great location in centre. quiet room. nice little gym. comfy bed

clean tidy staff friendly, great location and fab bar area

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

we liked how close it was to the centre of chester. the bar had a nice atmosphere.

fabulous bedroom location to town lovely bar great breakfast

room great bar good didn't have any food there but was told it was excellent by other guests

breakfast great bar staff great, location brilliant

very welcoming staff. upgrade to a beautiful suite. nice bar area. lovely breakfast.

gym could have been open

staff fantastic, bed comfy, gym and spa available and food outstanding.

hotel feels very special and elegant, enjoyed the stay and the free room service was

excellent wifi

we had to pay extra to use the gym .sauna facilities

excellent bar service and breakfast.

the breakfast was fantastic and our stay was very enjoyable

parking is not private

wonderful locations, staff and amazing rooms and breakfast!

lovely breakfast just a fantastic experience all round

we used that on the first night and the waitress was really friendly, the bar and restaurant was really clean

bed was a little firm for me but that's just personal preference and i found the bar price

12pm late check out was an added bonus too

we ordered room service and it was fabulous

the toilets in the bar were a bit dirty

free wifi, clean room and friendly staff

room was good with 2 double beds for 2 adults and 2 kids

the fact kids ate free was a bonus and the range of food was good

ds eat for free) wifi was fast

the room and property was spotless, and the food in the restaurant

with little kids, it would be helpful to be able to move it up high

kids running up and down corridors late at night and woken early every morning by noisy

only negative comment would be that there is not a lot of different apparatus in the gym

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

room service was slow and never turned up once for water and ive to the room .

children s kids menu would be a positive for family s

helpful staff, bar choice and breakfast food quality was excellent

were put in between a big family so slamming doors and kids playing outside and against out door until around

wifi was fast

lovely pool comfy bed nice and quiet

breakfast was done as time bookings for rooms as it was a full table service and to prevent long

of the lodge it was a little more out of town than what we were used to but enjoyed the walk the breakfast was enjoyable and hot room

room was lovely bed comfortable no noise and breakfast very good

food and outside bar area, ideal location

staff helpful room very comfortable, breakfast good

was very clean to high standard our room was a ground floor room easy to get bags with in with kids

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from close by

early check in was a real bonus and meant our day in chester was a full one

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

breakfast was very satisfying and the staff were very helpful

the swimming pool was great so nice and warm which the kids loved

room great breakfast choices leisure facilities fab, pool was really warm which was great for the kids

easy parking and only 10 minutes to chester

were excellent food was brilliant and the spa treatments were great and i also enjoyed using the gym

room service & staff really nice & helpful

location, though easy to find with excellent parking facilities

second visit here lovely stay and spa facilities are a bonus

the hotel facilities including the spa were lovely

with the view of a gravel courtyard but didn't spoil our time there, few items were missing on room service tray but a call to reception and they were delivered in minutes,

swimming pool, spa and gym facilities made this stay very comfortable

honestly surprised by the value for money 35 a night wow nice little bar too and carvery

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

booked it the night before we stayed and we arrived early due to poor weather and was going to stay in the bar area until check in time however our

they replied to my messages quickly and even accommodated us with an early check in

breakfast superb along with location

nice atmosphere in bar & restaurant, nothing too much trouble

stylish, inc the bar and restaurant

love to hear atmosphere in the bar and restaurant

local takeaway options directions & telephone numbers given, the staff set up a table in the bar with plates/cutlery ect

were really lovely and very accommodating even helped us with an early check in as we d attended for an event

recommend the room service, the steak was delicious and very reasonably priced

at springfield were welcoming and homely, beautiful hotel, restaurant and spa/gym facilities were fabulous

the gym and spa facilities were an added bonus

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

the kids beds were in a separate area leaving them plenty space to play

great location for us, very friendly staff, cheap price and late check out.

great value, clean tidy rooms to a high standard, nice little bar with board games to relax - would ve more than happy to stay here agin if im the area, and an

little quaint bar and food available on site

would have like a bigger bar area to relax in the evening bit otherwise perfect

when i expressed my disappointment at reception, i was told that they were mainly for kids

the staff are a credit to you really friendly and helpful and the breakfast was very good had an enjoyable nights stay would certainly use this

waffle maker was especially appreciated by the kids

all facilities as ii expected where excellent, breakfast was lovely and ample choice available.

choices are expensive and very limited

wifi could be faster

room service was exceptional, especially the chicken wings

wifi parking swimming & swimming towels/locker all included

enjoy being able to access the pool and spa next door for free

beautiful building, staff all very friendly, nice bar and very clean rooms.

this hotel and bar especially the bar section has everything a customer needs to enjoy themselves

also the bar below has a great pint of guinness at a very good price

the bar downstairs is welcoming, the staff and locals are really friendly

no noise from the bar below

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room ( which we

breakfast wasn't great

early check in was helpful,

breakfast was very nice

breakfast was very good

parking on site- early check in when requested,great superior twin room!

location was fab, not too far from albert dock, a casino, food outlets

bar open till 1am

there is a casino next door but had no problems with noise

parking and ev charging available

close to casino

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

only negative side

wifi signal was weak in my room.

need to do breakfast room service

not good wifi signal

ry good size, good amenities, wifi very good)

size of the gym and small choice of equipment

we were fortunate to get an early check in due to our room being ready

the bar is a little expensive

3 surcharge for room service

the 24 hour bar was a massive hit

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

we also arrived early but declined early check in, only to then try to check in at 3pm when the whole of the hotel

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy mattress, a bedroom window that opens so

could leave bags due to no early check in. room with a nice kettle and comfy bed.

room service available added 6 per tray added

much so that he didn't want to leave the room, so we cancelled our restaurant booking and ordered room service, which was delicious

bar was affordable

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out not a problem as we had suite

they gave us early check in

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

the late check out was good.

room, shower, wifi, breakfast, location

staff were rude, wasnt even give our room number or card, requested a late check out the day after, to be told to check the following morning, the following morning we

stayed with my mum and grandkids for 1 night

breakfast is complementary, served with the best filter coffee around, made with fresh arabica

breakfast included

breakfast option simple and perfect

first class breakfast

breakfast was good as well as the showers, bed & complimentary coffee &tea

just a small thing the lighting in the bar in the evening, it was very bright.

early check in luggage room location to town

the staff were friendly and helpful and the bar area was very comfortable

fantastic breakfast, a wonderful friendly staff!

lovely room with a great view, nice bar area. really good breakfast

excellent location friendly staff late check out times

warm welcome by the reception staff , (especially as it was freezing outside) early check in- clean and comfortable room - easy access to albert dock and arena

breakfast was basic and fine but expensive for what it was

really, we didn't get a breakfast option at time of booking but got a fine breakfast at the hotel for a reasonable

although we didn't use it there is a restaurant and bar and breakfast

mini bar facilities if needed

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

called me a liar for saying i booked early check in especially when i even showed them proof

it’s was fantastic spotless and a mini bar full of stuff