convenient location, very friendly staff, good breakfast, no complaints

i think that the hotel should be able to provide a complimentary breakfast for their guest.

very good breakfast.

bar was handy the rooms were reasonably clean, beds were comfy, pillows were soft

on site bar and restaurant

very clean, stunning bar and restaurant area

nice bar area

had to log onto wifi as phone reception was poor, then submit credit card deatails for potential damages

there was also no room service, so we ordered uber eats

staff and facilities great. nice bar reasonably priced

arrival you would expect to have been informed of where things were, wifi details etc which i had to ask for

very friendly and helpful staff plenty of parking and a decent breakfast

,.sadly the restaurant and bar weren't open

and hangers in the wardrobe, everything very clean, helpful and friendly staff, really generous parking (which

location, rooms parking

value good amenities excellent breakfast nice bar good sized room with all the facilities great transport links

staff on reception were extra helpful and room service/turn down service was excellent

perfect if your working away, good parking and food included in price

wifi - poor reception in room 233 and then poor again in room 505

staff manning reception served at the bar out of hours

good bed , en suite, tv, wifi

on advertisement it says there was wifi at the stay but couldn t find no where or way of working out if there

great location for travel links. basic but clean and plenty of free wifi, tea and coffee.

no wifi location too far. smokers patrolling in the corridor

wifi in the room included in the room price (some larger hotels don't offer this, thank you for

rooms were spacious and pool/gym excellent

pool, jacuzzi and sauna.

thought the whole experience from bar staff room service was amazing highly recommend it would love to stay

wasn't expecting much, just looking for a relaxing weekend away with the girls, and to enjoy the spa

nice hotel. comfortable bed .. swimming pool and gym were great

room was spotlessly clean and spacious, wifi worked

room size, staff, wifi, shower, ac, fresh white sheets

my wife was appalled and the kids were not pleased

walk from goodmayes station, staff are friendly without being intrusive, cleanliness, comfort, wifi is very good

excellent.. comfortable.. quiet.. very clean.. great staff.. great wifi.. lovely breakfast

the room was small but nice, there's a smart tv and wifi works great

wifi was great

i only had a few problems with the wifi connection, but the hotel manager assured me that it was only a temporary

as i asked for them - there was a small table, comfy chair, enough power sockets and a good, free wifi in my

the wifi worked well in my room

cozy, clean, courteous reception, free parking available.

wifi very bad have to go to the dining area to use and breakfast basic but weigh amount paid for in

the wifi didn't work at all

breakfast and wifi

location, clean beds, breakfsst and room service

the wifi is excellent

wifi was ok and bar attached to hotel

it's a hotel and busy bar you can get some noise, more so at the weekend from the bar music going till 4 am but

there is nothing called room service. the room was not very clean as you can expect.

room service didn t like to top up the complimentary tea coffee

staff was polite and helpful, good parking space and easy access to other places

wifi started buffering aound 2100hrs

secure parking 24 hr reception nice towels

very good parking and for the money im happy

the parking was convenient as was the location and it was value for money

kitchen in the basement and smell of cooking chicken was all over the place , even inside the room

very clean and nice staff, wifi available and you can come and go as you wish

great staff, wifi, room and location

wifi is good, no need of any portal or limitations.

wifi, beware of the room at the backyard it dosent feel safe

lack of wifi

great service great quality no wifi was an issue

there is also no wifi on the property

the hotel needs renovation and also they should install wifi services.

good wifi service

experienced a slowness in wifi

place at a great price, friendly staff, lots of plug sockets, good shower pressure, good wifi, clean, and quiet

its so clean and has all the comforts you need wifi ect

wifi worked well

night reception staff not good customer service. wifi not good signalqq

need enough amenities like in house laundry service and gym

wifi no problem

i liked that i could bring my pet and the friendly staff and to convenient of the parking.

wifi was excellent

breakfast is very taste

peace of mind arrangement of parking

no cooked breakfast parking available if early

free wifi

tv aerial kept disconnecting, room had bad smell, few damages, need slip for wifi password,

the wifi is excellent and free parking.

customer service and parking facilities

was fair beds were comfortable room was clean staff were pleasant and cantered for parking of my large removal

location and parking

parking

wifi did not connect, the hotel has opportunities to make it better value

wifi only worked in certain parts on the room. best connection was in the lobby and cafe.

wifi works quite well

it is very clean inside, fast wifi, tv, all facilities, very safety, nice comfprtable mattress( very important

room was clean and tidy to start. wifi good. good location near train station, easy check in

very clean inside the room, the breakfast was good as well. nice staff

) check-in lady was rude and basically interrogated me over the kids' ages, asking to see photo id for them to

room and breakfast

cheap n cheerful, good parking, great wifi.

i am going to be honest, i think there should be hot options for breakfast, but what was on offer for breakfast

parking on yellow line

room service kept everything tidy, and free parking was a big bonus

parking

liked that there was parking, also the breakfast in bed

wifi was good

room service people came in without notification and everyday when we returned back at night in

no wifi for 5 days, nothing had been done about the complained.

only thing was maybe stronger wifi was gd but kept loosing signal

wifi

service easy check in and out free wifi bigger room than i imagined with hairdryer too good cooked breakfast

and the bed was amazing breakfast is great although the choice of cereal was limited fro kids only cornflakes

ventilation no air conditioning pet allowed

room layout was perfect.. the fact i could bring my pet was great.. food was good..

weren't well stacked as expected and kids were expecting little biscuits lol

great location, very clean rooms, good breakfast included

clean. value for money. staff. bar area. food menu.

the room was cramped small and titer rusty bath tv wifi dreadful

clean and nice bar and staff

amazing breakfast, really friendly and welcoming staff, beautiful swans and rose petals on our bed when we

the bar area was modern and the drinks prices were

green grounds, the room was spacious, beautifully decorated, and comfortable

10 each for the spa even though staying at the hotel

paying drinks with tokens and no water in room or mini bar or room service after 9

could not order room service from cafe satoria which was disappointing

room service food could've been better quality for the price

and in one of the bedrooms there lived the family with 2 kids and 1 baby

that leads to 2 other rooms that share a hall bath, as well the maids' service quarters, storage, laundry closet

from my room was in a kitchen

room was an unfinished kitchen area with two beds shoved in with no door but a curtain with lockable 3ft stair

wifi connection was bad

clean, nice, free wifi

staff were helpful and friendly, well stocked bar and decent outside space to have a drink in the sunshine

there is a nice bar with a reasonably priced food menu

comfortable room, good wifi, it suited our needs

we went out to eat pub dinner but there is a restaurant bar on the premises the breakfast was weak worth the

also tried room service and can understand to have a limited menu especially with covid-19 happening but most

we found that there weren't enough staff in the dining room one poor girl had to do room service as well as

rooms a decent size with good wifi/tv/bed/bathroom

price of food and no kids menu

kids eat free

the friendly and helpful staff from breakfast and bar to reception desk and duty managers

service at short notice from the bar staff, paula in particular, very good food, breakfast was excellent,

hotel is kids friendly, and the staff were extremely helpful and willing to support

free wifi

one of the bar tenders was being left to do it all & she got a little short in her responses but she was

the lobby was amazing great for kids to spend time with family.

staff were nice, lovely welcome great quirky funky hotel, sweet on the bar fab, decor wicked..

chilled, games to play, a bar with all the finest cocktails and food

amazing concept of having reception desk bar and breakfast space in one 4

the lounge space to relax in downstairs. kids loved it.

friendly staff and great breakfast.

kids loved the waffle maker at breakfast

loved the late opening bar and

spacious good food good bar the room was lovely reception staff were lovely

gym facilities were amazing. food was wonderful and staff very helpful.

the free parking is a bonus

staff, bar and restaurant down stairs and even the the bar gets busy the room is very quiet

xt to excel), bar and restaurant at the ground floor

the hotel is very clean and comfortable with lots of parking.

parking is amazing and hotel is great. just easy and friendly. thanks so much.

gym is too small and needs more duplicate equipment

wifi is not included (you have to pay or be a member to have it free in your room) - had issues

staff throughout from front desk to the bar were so friendly, professional and attentive - they really took

room service food i got wasn't great, and arrived without chicken although it was supposed to have

and for me a big plus was their availability of a gym

the comfy beds, the room was well decorated, the wifi was free (without having to sign up for hilton honours as

parking is 10 per night it should be free for guests

we ordered room service and was a little disappointed

it was very expensive premier inn 10 pounds kids under certain age free

the wi-fi was reliable, and i appreciated the availabilily of parking

bed very comfortable, room service was great

extremely pet-friendly too

spa ang gym very nice. room very confortable. great service.

great gym and restaurant

restaurant choice could be better and a healthier kids menu.

the little envelope with all the discount cards in and the wifi

easy wifi use

modern feel/look. comfortable beds. good complementary breakfast. free wifi.

friendly staff, very clean, wifi was great

also i had some problems with connecting to wifi (and after connection sometimes there were issues with connection

very clean rooms and comfy beds, free wifi and tv

wifi was great too

location really good and parking was great

the room was clean and tidy. yea, coffee wifi and a good shower.

off road parking

our criteria was 3 separate beds, ensuite, parking, some nearby for breakfast (there was a whetherspoons) and

window didn't close so was freezing. shower wasn't great. wifi strength was pointless.

very friendly staff. great room with easy parking. food excellent.

parking

wifi didn t work in the room and the tv kept going out of tune

lunch but didn't know in advance that we could have had bar meals

decent reliable wifi

staff were friendly and free parking

excelent free wifi and tv channels

not much. the experience was as advertised. wifi was a bit slow in my room but that's about it.

i couldn t fit in the bathroom with out leaving the door open the shower is for kids

liked the android tv so i could watch yt and wifi works

found the staff to be friendly and the food in the restaurant for dinner and breakfast was excellent

free wifi

nice location . boat was very nice good breakfast very clean

if you don't require additional services such as room service or

car park was very difficult for me and kids

didn't hoover the floor, there were rose petals on the floor on the first night, on the second and third night

the room was nice and comfy and our tiny pet doggo was able to enjoy the peace and quiet of it despite the

close to city airport and a short dlr and tube ride to central london (west end) oh and a great gym on the 8th

massage foot and spa area

the vibes were great in the evening as loads of people from the event came to socialise at the bar in the evening

breakfast

the wifi was great and the hotel was well positioned for visiting excel

we chose the hotel because it is pet friendly too, and we had our dog with us

everything was great. very comfortable bed. good breakfast.

breakfast was delicious

so no room service

i couldn't access the wifi even after trying it several times and i wasn't able to leave my room at the time i

adapters so u have to bring ur own, the fan is dusty needs more cleaning & the single bed in my kids room is

the wifi barely worked in the room so we spent our time there using our own 4g on our phones

wifi, very small room, tiny tiny bathroom, sink so small i couldn t even fit the kettle in to

- kind staffs - wifi - good heater - bus options

wifi connection is poor

not given wifi info

was very comfortable, wifi was extremely fast and free to use

the wifi could be better

amazing staff and room service

quiet room. en suite shower room. clean. cheap but cheerful. friendly staff. fast wifi.

i couldn't get the wifi to work.

four as the floorboards and the bathroom door creaked very loudly - difficult to move after the kids were asleep

he offered cold water and some snacks for the kids which is very thoughtful

someone was smoking on my floor which managed to make my room smell

location, it is a bit isolated. wifi was a bit erratic.

liked that the room service came daily and would bring us towels and clean while we were away

daily room service

the room service was good also the staff was welcoming and kind

wifi was slow and could be improved.

breakfast was a great start for the day

of kids swimming lessons on saturday so maybe check when they finish if that bothers you as it limits

wifi was a bit temperamental

great location, clean throughout, breakfast very good

cool hotel, staff are lovely rooftop bar is very nice

really good breakfast, strong wifi staff are very friendly

the roof top bar is great on a summers day and a fantastic venue for the o2

breakfast was a bit expensive for what was available there were no tables as a large party off kids where there

breakfast was top drawer and roof top bar is a must for the view

wifi worked well

i have not used the wifi though as i was using my own data, therefore i cannot advise on the wifi

one girl connected my phone to wifi when i had a problem with it

tv was turning on in the night automatically with the information about wifi

friendly and welcoming staff on check in and in bar late evening. comfortable and clean room

free wifi was food

i couldn t connect my amazon fire tv stick to the wifi.

the wifi was fast, with no issues streaming youtube in hd

wifi was good. room was quiet. lifts worked well. water in shower was hot.

and everything was super clean, the free wifi was also fast

the staff were friendly and the room was clean, the beds very comfy and with free wifi and breakfast was value

the breakfast was good

grumpy bar man who tried to serve me a coffee in a paper cup to save washing up!

24 hour bar too

we got to the hotel a little earlier than planned and with 2 kids, and we needed a place to get ready before

kids breakfast free (nice sausages

the bar had a great atmosphere with a good range of

such a budget hotel it is clean, has a cool bar / reception area

we enjoyed drinks in the bar which is used by friendly locals

good location very close to subway clean and fresh room fast wifi

also the prices at the bar varied from round to round, for the same drinks order which was bizarre

wifi, air con, breakfast excellent and ok value at 12, reasonable bar prices( 4-20 for pint of

the rooms were comfy and clean; bar and restaurant bright and welcoming

use the wifi and unfortunately did not have time to sample the breakfast

kids also loved the view from the windows where they could watch the trains go by

staff, clean modern rooms, handy extra android phone in room for kids to play games on/ watch you tube etc,

tv signal quality and wifi i.e youtube

nothing negative to say. i had a really good clean room. gym was alright.. friendly staff.

beds, delicious breakfast, very helpful staff and a very well equipped gym

not good for the kids