tv reception bad, wifi bad.

the hotel was too far from the city centre to be convenient especially as we were travelling with kids

on the third room someone is smoking and the smell is soo bad that i have too move my kids to other rooms

good for the price full kitchen included was a bonus.

from my room was in a kitchen

was lovely and clean we had a present waiting for us and a card for our anniversary - and rose petals in the

i liked that i could bring my pet and the friendly staff and to convenient of the parking.

good choice of breakfast

wifi was excellent

very friendly helpful staff and breakfast

little bit of noise from the music in the bar below but that finished by 11pm

very clean rooms nice staff and helpful plus nice bar next door.

bar staff wasn't serving me in the bar i was ingured and leaving have around in the bar for a good

front desk to the rooms to the bar next door everyone was incredibly friendly and was respectful rooms were more

the wifi wasn t working and the door handle on the bathroom was broken.

had to google local laundry services, as the hotel did not provide any or have a partnership with a local

the bar restaurant although small was perfect size for the hotel

i felt like the guy at the desk was a little irritated by me asking for the wifi code.

the wifi wasn't great.

modern, spacious, great staff, super wifi, good dinner and breakfast buffets, and comfortable

i did feel comfortable with the free wifi and tv facilities

very clean inside the room, the breakfast was good as well. nice staff

there was kids plastic chairs in the room

good wifi and clean room

room and breakfast

friendly staff, onsite parking, free wifi, clean rooms (with fridge)

nice comfy bed & good wifi connection

the parking was convenient as was the location and it was value for money

having parking - especially in london

location to barking station free parking friendly staff free breakfast

breakfast without fixing the two lines small with big lines due to lack of space and replacing

was again amazing and good value but i sorry we have to say, everyone of the staff, from bar to behind the desk

lesly was also amazing and super helpful during breakfast

the friendly and helpful staff from breakfast and bar to reception desk and duty managers

clean staff lovely lovely breakfast nice comfortable bar area

wifi fee is totally outdated with such a room cost

wifi is not included (you have to pay or be a member to have it free in your room) - had issues

small but convenient gym

wifi worked

the gym was good as well for a hotel

free wifi

for the excel or similar - great atmosphere, friendly staff, and this time found they are very pet friendly -

pet friendly so there was lots of dogs to see

i'm sure guests have a lot of fun here with the bar specials, etc

family of two adults two kids we stayed for one night and was really impressed with the family room

breakfast is great and wifi connection is very good too i would 100% recommend

location, staff friendly and helpful, small but clean and adequate gym

friendly staff and great breakfast.

exceptionally helpful, dlr station close by, nice and relaxed atmosphere in the bar of an evening, and breakfast

wifi requires re logging in everytime you return to the

the free parking is a bonus

parking is amazing and hotel is great. just easy and friendly. thanks so much.

close to tube. free parking. comfy beds.

very clean, comfortable and great service staff. excellent parking facilities.

)- and ground floor didn't have the best wifi

wifi, food was great in bar, very friendly staff and very quiet considering there was an airport

nice meal in the bar and lovely

noise from laundry collection lorry in the early hours woke us!

breakfast was excellent as was room service

location, free parking, five minutes walk to access public transport

got a massive room with a cozy bed and great wifi

love the fact the hotel is pet friendly and such a high standard

super friendly, room was very comfortable with great shades, facilites were spotless (pool and gym)

accepted pets, comfortable room, big telly, and wifi non glitchy, quiet rooms, close to river

equipped rooms, designed to facilitate soundproofing, small but good gym/sauna/steam room/pool, laundry facilities

parking tricky

friendly staff, very clean, good wifi, very happy stay. 40 min from the centre (2 trains)

parking was full, inside and outside , so was no place to park the car, wifi signal very low

no parking

was a empty alcohol bottle in the room (shows it has not been cleaned properly) also there were kids playing

the wifi is better than usual in a hotel

super friendly and helpful wifi super fast rooms great size tv with loads of channels plus netflix shower large

i would say the wifi. it took over 3-4 hours before i could be connected

my wife was appalled and the kids were not pleased

excellent.. comfortable.. quiet.. very clean.. great staff.. great wifi.. lovely breakfast

room was large and lovely, we ordered breakfast in bed which again was really good

room phone does not work couldn't call room service. had to go down to the reception.

wifi was very poor

loved that it was a ship and how clean it was just shame no swimming pool like gibraltar one

birthday surprise for afternoon tea evening meal at the restaurant the staff serving on us the spa staff in

also tried room service and can understand to have a limited menu especially with covid-19 happening but most

price of food and no kids menu

to three of your bar staff on the nite shift that made my girlfriend nite by sing happy day to her around 12 am

serene environment,decent accommodation.my kids loved it. we would be back!!!!!!!

the people in the gym

couldn t connect to wifi

didn't hoover the floor, there were rose petals on the floor on the first night, on the second and third night

there is a gym

sauna, steemroom was great as well as gym:) room was very clean:) great place to stay!

spa amenities and view. room was very comfortable and clean.

the wifi worked well in my room

wifi was great

the room was small but nice, there's a smart tv and wifi works great

as i asked for them - there was a small table, comfy chair, enough power sockets and a good, free wifi in my

i only had a few problems with the wifi connection, but the hotel manager assured me that it was only a temporary

wifi kept dropping out and the bathroom sink smelt like there was something dead in the pipes

the bar was also cosy and very

again room was perfectly cleaned, coffee, breakfast, bar are perfect

the room is like a kids room. so small and tiny and stuffy. not impressed at all

free wifi was very good and no lag

no problems with the tv or wifi

wifi works quite well

warm water, private bathroom, free wifi and location was good everything was nearby, they gave us an extra hour

wifi

wifi did not connect, the hotel has opportunities to make it better value

breakfast was great

don t like swimming but immediately l saw the pool at crown plaza hotel my appetite for swimming

charged for room service doors delivery

of kids swimming lessons on saturday so maybe check when they finish if that bothers you as it limits

room service (food) was quick, warm and delicious

the roof top bar is great on a summers day and a fantastic venue for the o2

kids loved their stay and reception spoilt them

wifi good, friendly staff and very accommodating

no tv was a surprise, but not a problem in the end as wifi was good.

overall concept of the hotel having a charity to help kids in guatemala was very nice

wifi network problem

was no wifi which sucked

no wifi, no tv, toilets blocked, others out of order

had no wifi

great service great quality no wifi was an issue

the little envelope with all the discount cards in and the wifi

easy wifi use

staff did not tell us where the shared bathroom was or the wifi password or when the free breakfast was served

ideal location and free parking. staff were lovely.

they had not provided any car parking facilities within their premisis

parking

peace of mind arrangement of parking

location and parking

was fair beds were comfortable room was clean staff were pleasant and cantered for parking of my large removal

parking

customer service and parking facilities

the smell of food whenever someone is cooking in the kitchen not pleasant

kitchen located in the basement makes the whole walkway and reception area to smell of food

wifi, beware of the room at the backyard it dosent feel safe

kitchen in the basement and smell of cooking chicken was all over the place , even inside the room

nice clean room with good shower, wifi is good and ali is very friendly

place at a great price, friendly staff, lots of plug sockets, good shower pressure, good wifi, clean, and quiet

wifi worked well

.minor issues: wifi could be a biy spotty,but it didn t ruin the experience

wifi and tv cable signal was very poor in our room, practically not working

night reception staff not good customer service. wifi not good signalqq

wifi connection

and hangers in the wardrobe, everything very clean, helpful and friendly staff, really generous parking (which

parking is free and plenty of it aswell

good location and free car parking

we were able to get food served to us and a drink at the bar which was very welcome after the bad day that we

things : not much parking and i was next to back door that banged through out the day but would stay here again

cosy rooms, comfortable bed, air conditioned, parking space, location and customer service

parking . sometimes no free parking and you could get a ticket if not careful

parking on yellow line

wifi was non existent, pillows were very thin causing back and neck pains, room lay out could of

no wifi for 5 days, nothing had been done about the complained.

only thing was maybe stronger wifi was gd but kept loosing signal

service easy check in and out free wifi bigger room than i imagined with hairdryer too good cooked breakfast

to get it fixed, this was room c2, everything else was great with the room, comfortable bed, good room service

the wifi didn t

overexcited kids banging the room door

close to where we wanted to be lovely breakfast included staff really friendly and helpful

adults & 2 kids) travelled to london for 2 days of sightseeing

the breakfast was good

staff were lovely and we was able to get glasses for our drinks for the room from the bar

staff were really friendly, bar was quite reasonable for london

the room was comfortable and clean with free wifi

additionally, the car park costs 25 per day, and if you're bringing along a friendly pet, there's an additional

my room was what you would expect from a large chain hotel; clean, modern, tv, good wifi

there was no wifi but phone signal was strong enough to use

the wifi was also extremely poor in our room

room very clean and tidy, nice beer garden, breakfast was perfect ud83dudc4c location was absolutely perfect

also when we arrived a girl on the bar told me and my sister we

wifi was a bit slow and hard to connect to.

wifi connection was smooth all the time

we enjoyed drinks in the bar which is used by friendly locals

delicious breakfasts, but may become a bit monotonous if you stay longer

breakfast amazing

it's safer to have wifi that requires a password.

wifi was poor

we also had towels, petals and balloons on the bed which was a really lovely touch thank you for that

the wifi signal kept dropping so i kept having to reconnect

wifi didn't work for any of my team, on any device, for the first 24h

all the staff of the kitchen and bar was amazing

the signal was god awful the wifi was bad

we arrived early and the staff were very good in arranging an early check in

convenience for o2 shows. breakfast was excellent

we used the spa which was excellent too

was intermittent service with the wifi linked to our in room tv which was a tad frustrating

loved the layout of the room, we loved the location, we loved the hotel and facilities so did the kids we are

clean room, nice breakfast, well working wifi, calm

strong wifi, everything is

modern feel/look. comfortable beds. good complementary breakfast. free wifi.

friendly staff, very clean, wifi was great

on top of it all, they offer free wifi, which was nice so i could call my family back at home without having

location for work, comfy rooms and i love the breakfast, the free shuttle to canary wharf is also very

fantastic gym

excellent breakfast choices, comfortable clean room, great views of o2 from hotel

the wifi was down on the day but unavoidable issue but all good other than that

free wifi worked perfectly, the lifts were quick and easy and we liked the security of needing your room

great breakfast

small rooms no desk , wifi not working

location for traveling into london also the shopping centre the brewery is perfect for keeping kids busy while

bar was handy the rooms were reasonably clean, beds were comfy, pillows were soft

i think that the hotel should be able to provide a complimentary breakfast for their guest.

like to say how brilliant the staff were, a great big thankyou to the lady who waited on us at breakfast

very clean, late check out, polite staff.

place staff where very friendly and helpful helped us with maps and directions and kept the bar open for us when

nice bar area

close to a dlr (monorail) station but navigating the roads and station with our luggage and with kids was not

the wifi barely worked in the room so we spent our time there using our own 4g on our phones

had no wifi connection at alll

wifi, very small room, tiny tiny bathroom, sink so small i couldn t even fit the kettle in to

adapters so u have to bring ur own, the fan is dusty needs more cleaning & the single bed in my kids room is

the fridge in my kids room i didn t expect that

the wifi wasn't so good in the room.

amazing staff and room service

i didn't make use of the wifi but the passcode was on the door and could be easily read

the room was spotless and the room service did an excellent job

four as the floorboards and the bathroom door creaked very loudly - difficult to move after the kids were asleep

wifi connection is poor

well located, and a good budget hotel. had amenities, wifi and check in was straight forward

the wifi could be better

not given wifi info

- kind staffs - wifi - good heater - bus options

comfy bed, nice powerful shower, free wifi, and a reasonable breakfast all for 45 on a saturday

hotel room was spotless, and the room service was perfectly fine

wifi didn t work and the room was very warm.

is out of order, be prepared for this (2nd, 3rd floors); no vegetables for breakfast; late room service / cleaning

all good. but there were some dodgy people smoking on the rooms..they shouldn't allow that

one girl connected my phone to wifi when i had a problem with it

bar area was very comfortable

tv was turning on in the night automatically with the information about wifi

were looking for a affordable hotel for visiting london with kids

friendly and welcoming staff on check in and in bar late evening. comfortable and clean room

wifi was good. room was quiet. lifts worked well. water in shower was hot.

the wifi was fast, with no issues streaming youtube in hd

and everything was super clean, the free wifi was also fast

i couldn t connect my amazon fire tv stick to the wifi.

free wifi was food

excellent staff, clean rooms and good bar and snack bar

was okay, arrived at 7am was able to pay for early check in and went immediately in my room

the lady at check in was excellent, nice rooms, nice breakfast, great wifi.

the rest was not halal food there is no signal what so ever in the rooms and have to use public wifi that has

the staff were really friendly and accommodated an early check in and slightly extended check out

24 hour gym which is a real bonus

lovely for winding down in the evening & having a pizza ordered from the bar - which might i add was very tasty

early check in, staff very friendly, nice rooms and clean, walking distance to abba voyage.

the bar offered limited drinks however this was sufficient for our needs

thing i d have wanted more of was some more menu options for room service but there is plenty of uber eats

hear kids screaming from the school near by pretty much during the day but nights ware very quiet

there is in-house no laundry services.

my kids will definitely be back as will my husband and i

even kids commended them ud83dudc4fud83cudffe

website says it has a laundry - important when you are booking for over a week - but here isnt one

we were also able to avail of early check in which was great

very clean and the staff from the bar were very helpful and friendly

oh and the toilet was tall, which is a pet peeve of mine

the building is old and has a lot of character, we had a little fireplace in our room and could look right up

also kitchen closes at 17

parents ran event , (older) kids stayed at finish line after checking out to cheer the

free wifi worked very well

to cafe rouge (breakfast location) and very convenient for the evening also (they have a great kids menu

to cafe rouge (breakfast location) and very convenient for the evening also (they have a great kids menu

kids love it

location and good wifi

the decor and the bar area were amazing.

paper) the staff didnt care much about my genius status, they still wanted to charge me for a late check out

early check in cleanliness of the rooms

there is a full bar downstairs tat stays open until later

it even has a small gym perfectly adapted for some morning cardio

there was use of the gym and sauna/steam room included too with robes and footwear provided

speed cooking for room service

we did bring our running clothes but we were a little disappointed with the gym.

wifi in mezzanine rooms (on both levels :( breakfast is available from 7 am but many warm

took the time to show me how to get in on my own and then showed me the room and the bathroom and kitchen

i'm hotel was the kitchen a big advantage

a room service boy took 10 minutes to address us and 15 minutes to call the receptionist and the

when i booked for two adults and a child, i expected my daughter to at least have a place to sleep, but that

they allowed an early check in which was convenient.

health spa was really nice and relaxing

also good spa which is open daily until 22:00 - great to relax after a busy day

was a beautiful modern hotel with excellent facilities breakfast was superb staff were so friendly and accommodating

good and tasty breakfast, very helpful staff, good quality wifi connection

very modern and a good location great bar & food was very good

it will be nice to have swimming pool due to adults are going to gym and spa but kids can't so there is no

staff was nice and polite, customer service at the bar was fanatic

i came into the room and they did some decorating for me with rose petals and a nice birthday card and tin of

great for kids

spacious and clean, adjoining rooms with the kids so felt really comfortable