the fee wifi was hopeless

staff were incredibly helpful, we arrived extremely late and they opened the bar just for us

quite, no fuss .couldn't fault .anything. parking also available.

staff were lovely and very helpful. food in the restaurant was fantastic! plenty of parking.

staff are all lovely and helpful. rooms immaculate garden and bar are too

no wifi or signal at all in room 17! bit too hot at night.

room with a lovely view, partner ordered room service and meal delivered in 15mins which also was very nice,

plenty of parking available, including ev charge bays in the overflow car park

struggling to think of anything here. only thing can say is wifi was a bit intermittenant .

dining room good, room service excellent

there is also a brilliant bar with a great selection of spirits, largers & soft drinks

free parking, lovely and great first impression of room

ample safe and secure parking

roomz and bed was so comfy , the new big chef (tudor rose ) where very value for money and the bar area had all

there is plenty of parking on site of the hotel

liked the size of the family room and the view over the garden. liked the room service

pool has two different shallower areas which is good for kids

chester zoo and shopping at cheshire oaks, welcoming staff, good value of money ,nice foods and kids enjoyed

pool, great staff, quiet and peaceful, games for the kids downstairs, nice to be in the country yet nearby so

health spa facilities were good and covid measures were well managed

lots dog around ,dog in restaurant ,dog in the gym with kids

very good wifi

have been more convenient if there was a room service for the food

waffle maker was especially appreciated by the kids

when i expressed my disappointment at reception, i was told that they were mainly for kids

having use of the gym next door was a hit with the kids

good breakfast, early check in, great staff at reception

enjoy being able to access the pool and spa next door for free

breakfast was fantastic and lot of choice

thought bar prices were very expensive

it was clean and tidy, staff were friendly. wifi was a bonus. cheap and cheerful

the gent in reception was very quick to get us checked in and sorting our parking permit

very clean, quick check in, small bar and everything you need in the room

the kids beds were in a separate area leaving them plenty space to play

beds were comfy, a small bar where you could get a bit of food

being able to have free parking was brilliant and we will definitely be back!!

great location. lovely lady behind the bar organising check in.

tea and coffee were readily available with free wifi

wifi availability was poor. no signal in the room

wifi didn't work in room and toilet seat broken

everything, only downside was the bar was been refurbished and not available, enough place's to get a beer from

the wifi did not extend to the rooms adjacent to the hotel

no bar but lovely relaxing lounge and welcomed you drinking your own

reliable, fast wifi

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

to find free parking within walking distance from city centre very clean good bar with friendly staff excellent

they had a power cut and so there was no wifi :-( more difficult for them was they had to close their bar and

location was fantastic, staff was pleasant and breakfast was great.

wasn't good, the hot water and bathroom radiator was too hot, please check these incase you have kids staying

we were in room 12, couldn't get the wifi, must be out of range, but apart from that nothing

comfortable bed, large room, wifi worked well.

hungry horse pub, evening meals surrounded by kids and families

cold water tap in sink did not work bathroom needs updating, no wifi in room

the location is very convenient to drive to from the motorway, parking is free and the walk in to the centre

wifi available in hotel rooms; the wifi was only available in the bar

with little kids, it would be helpful to be able to move it up high

my kids even commented on how dirty is was

beautiful open fire crackling away in the fireplace

breakfast was very nice and room service

gym could do with some weights machines as well as cardio

couldn t get wifi to work in our room.

the only fault was the drinks in the bar were very expensive.

breakfast great bar staff great, location brilliant

no noise from the bar downstairs

blt for lunch wasn t the best . wifi wasn t brilliant had to switch to 4g .

wifi

free parking at the rear and close to city centre

everything was fantastic! good sized rooms, big kitchen and comfortable sitting room!

fully equipped kitchen, spacious and modern

- wifi instructions also inaccurate - room temperature hard to regulate - the smart mirrors are

wifi was very poor

wifi is a bit crap and tell the cleaners to do the blinds once in a while

wifi signal was very weak in my room and kept disconnecting :-( b'fast on average site and charged

and wifi would not connect

extended wifi did not work in my room, which was a little bit of a hassle

lovely room and delicious breakfast

the meal at arkle is one to remember. a lovely night away from the kids!

the meal at arkle is one to remember. a lovely night away from the kids!

room very spacious & well stocked from the tea tray, mini bar and toiletries

arranged a late check out but each of us were telephoned and asked why we haven t checked out when were

12pm late check out was an added bonus too

the wifi was brilliant while we streamed a show via our phone to the tv as we got ready to head out,

room service was also wonderful

rooms service location mini bar included breakfast in bed available aswel of room

wifi speeds were extremely fast, bathrooms were really good and the bed was exceptional

we were upgraded to the spa room which was a lovely surprise at check in

the room also featured a cozy fireplace, which i can only imagine would be delightful to sit beside during the

needed a proper fridge/freezer in the kitchen and some more utensils

fabulous, was a free upgrade as was celebrating my husbands 60th birthday which they had put rose petals on the

there’s even a small door for the kids to enter the room

fantastic location, spacious rooms, lovely bathroom and very useful gym

no yoghurt, no granola or decaf coffee - very very over crowded breakfast area - staff arguing - kids had cereal

main reception, room was nice and clean, reception staff really friendly and helpful, the mini bar in the bedroom

the gym was great

poor room service and food quality

the wifi was also spotty at best, but that was because of the position of our room, not the service

it s also pet-friendly, which was a big bonus for us

wifi was terrible

told that wifi was down

the wifi did not work in room 8, and only worked very slowly after a wifi extender had been placed

were in the anniaxe building and couldn't connect to the wifi at all

wifi wasn t strong enough to reach the top floor room 15

loved it only suggestion would be for kitchen roll in the kitchen area of

top floor room had slanted ceiling so only ideal for short kids not adults

to be able to book into our room until 2pm, we were in and unpacked by 10:45am (and at the bar by 11am)

location, room and bar/restaurant excellent. the breakfast was of made of good quality produce.

wifi in our room was very poor, you hear all noises in- and outside despite closed windows and

stylish and homely room, friendly, helpful and understanding staff, plenty of parking, very central location

nothing not to like although we were surprised that the tvs did not have wifi.

downstairs room very warm. poor wifi in the room

a weak wifi signal

poor wifi

only point to improve would be the stability of the wifi, but this is a minor point compared to the overall

no pub grub, no bar food available apart from roast dinner.....

we chose the additional breakfast option both days; we rolled down about 9:30am to find the bar empty but for

i can think of other than better wifi, for some reason it was really slow which made working difficult

wifi wasn't great - and we thought the tuck box was a bit pricey! but not a big deal!

was in the first floor next to the laundry room so kept awake most of the night and also they didn t have room

had a gym and bar with saxophone on site for race weekend

wifi seemed to have a restricted upload speeds

the receptionist took our car registration number and told us that we would not have to pay the parking fee

additionally ,we received penalty notice for parking on -site 60 ( 100 if not paid in 2 weeks)

excellent location and staff attentive. also free parking.

parking is plentiful also and train station for city centre 0

parking was perfect for my van and remained safe

happy friendly staff to help and lots of parking available

the wifi speeds were excellent, easy access to central liverpool

free parking was a bonus

room service & staff really nice & helpful

as we returned to a parking ticket for every day we were there due to registration not going through properly

having the spa facility is fantastic

check in, beautiful breakfast and lovely spa facilities

it was quite local to golf course and to local pubs

parking right outside our entrance

lovely area. clean rooms. bar was pleasant and well priced thank you

staff and regulars in the bar were welcoming and friendly! will defo stay again. xx

atmosphere very straight forward instructions to use wifi and other such things

wifi was not very strong in the room

we had a very spacious well-appointed room with good wifi

very competitive bar prices for drinks, and a very calming, elegant, slow paced place to relax

free parking great staff and facilities

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had

after booking and requesting an early check in, i received an email stating no guarantee could be offered for

room service meal was perfect and there were some interesting menu choices available

fact that wifi is not available in the bedrooms and can't make a call

hotel with lots of good facilities, swimming with the kids was great, very big room for family too

great check in staff- very helpful indeed, breakfast great, bar great, sauna, spa jacuzzi great

the wifi in the room was next to none

the bar downstairs was quiet, cheap, and friendly

also the bar below has a great pint of guinness at a very good price

no noise from the bar below

parking was limited

were greeted in the bar by a lovely friendly young man he took us to our room & showed us the breakfast room (

we had no room service at all on the friday - no tea, coffee, bins emptied or fresh towels and toilet paper

only negative side (if you can call it that) is that the wifi connection is a bit bad when in the bedroom

could never connect to the wifi, slow shower water .

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for

any food to be available, so it was a pleasant surprise to discover that they do breakfast as a room service

next door to a casino

free parking 2 minutes to gig at jacaranda staff really lovely, nice view from room

location right on the waterfront with free parking

location, excellent secure parking & ev charging facility, friendly & helpful staff, very clean & tidy

kids ruing a round in evening from room to room

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

wifi was flaky at best

friendly staff, arranged early check in for us and didn’t grumble when we were a bit late for breakfast

not close to a plug socket so bit difficult to blow dry hair in front of a mirror (one of my pet hates when it

comfortable bed with good wifi available

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

wifi is good and strong

loved that you could access the kitchen with breakfast supplies 24/7 and appreciated the free parking

good location, breakfast, cheap double room for two and friendly and helpful staff

the shortage of wifi but that s about it

was awesome - kitchen should open at 7am location was good - if you like to walk, a nice walk to city center

they have great wifi, and you can remotely work from the

poor wifi didn't work during the night and poor signal in the morning when it did work

the little touches of music refrences, the room mini bar fridge, glasses in the room, iron in the room, comfy

kitchen wasn't open in the afternoon/evening

the hotel did have a gym, but we couldn't get access to it

great breakfast. great location, course was in the hotel. enjoyed the gym.

no late check out

the breakfast was awesome

we were fortunate to get an early check in due to our room being ready

clean large modern room, quiet at night, great gym and pool facilities

smelly with dirty laundry in the corridors not nice

easy to find, close to where i needed to be, good parking facilities

a steak on the menu so i chose lasagne which was cold in the centre and had to be returned to the kitchen,

wee hotel all the staff were exceptionally friendly and helpful and went out there way to help kids ate free

good parking

really fault this quaint hotel apart from not having newspapers in lounge but then again wifi is free so easily

wifi is fast and free

the room i was in the wifi signal was almost non-existent, which stopped me from getting some work done

the country, friendly staff, easy parking, casual and lovely atmosphere

was the waffle makers when they were there), staff were very helpful in accommodating our early check in and

we found the sofa bed a bit uncomfortable as our kids are older and asked if they could put a duvet on top to

was fantastic, great breakfast, lovely bar area

don't like self service breakfast so next time i would use room service

room service was top notch ud83dudc4c

service was great, suite was very spacious and clean and the breakfast and room service was very good

we had a kitchenette which was good but no bowls if you wanted to have soup or breakfast only plates

second visit here lovely stay and spa facilities are a bonus

with the view of a gravel courtyard but didn't spoil our time there, few items were missing on room service tray

117 it is at the top of the stairs so you can hear everyone coming and going and kids running up and down the

v and what was meant to be at late check out at 2

wifi speed could have been better,

kids in hotel playing knocking games.

not enough staff working on the bar after the concert finished.

good breakfast very good hotel location room clean wifi working well friendly and helpful

our room was not due to be ready until 3pm, but the staff not only gave us early check in, they also upgraded

of the selling points for the room was the free wifi - this did not happen

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

the mini bar was just basically the same price as going to the shop

perfect location, clean, good wifi, comfortable bed.

pet friendliness

liverpool to meet friends and go to concerts at the philharmonic hall

we also had room service for dinner which was delicious

wifi wasn't available for the whole stay - error message 'no internet connection'

we also had issues staying connected to the wifi, particularly as a 'check in' through facebook was required

the big bed and spa bath

could be hand soap in the bathroom/toilet and a kettle in the kitchen

we were in the penthouse which has 4 double beds, but in the small kitchen area only 2 bar stools and 1 two

the room itself was spacious and bright, the spa bath was lush and easy to operate

exceptional meal in piano bar and

location, good food, breakfast was excellent, nice bar with good choice of draught lager and beer, pleasant

easy to get to nice clean good parking great staff friendly and helpful,

our kids loved the hotels cheeky little elf

very good selection of breakfast food good wifi signal plenty of parking

very few gym equipment

wifi could be stronger. should be free throughout.

early check in luggage room location to town

floors in room, corridor and laundry room next to our room

fantastic breakfast, a wonderful friendly staff!

wifi could have been better and not enough hangers for clothes

breakfast was fabulous lots of variety kids enjoyed it to

breakfast was excellent and plenty of choice

kids eat free for breakfast which makes it excellent value

breakfast was basic and fine but expensive for what it was

pet friendly was the main factor influencing booking

negative thing, but i believe it was just for these days we stayed, that the wifi in our room didn't work

lovely selection of breakfast well equipped gym

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

drinks etc (like more milk/sugar or a little fridge for it) as you can't order hot drinks through room service

lack of room service during daytime hours, and not always completed by our early evening return

i also appreciated the room service team for their prompt service and attention to detail

hotel as it was a short one night stay but next time i ll try the bar (looks very inviting) and room service

beautiful and well equipped rooms. lovely bar and restaurant. friendly staff.

great location, good breakfast and lovely interior design.

peter at reception is amazing he made us feel at home from when we arrived until we left

great value for money central location very clean, friendly staff and a great breakfast

good wifi connection

wifi was

scrambled eggs at the breakfast were very dry. there s no wifi signal in my room.

left waiting to order drinks at the bar as only one staff member serving and then he had to abandon this to go

early check in, friendly staff, ability to leave our bags in reception on check out day

- struggled to connect to wifi and had to leave earlier than planned to complete a report elsewhere and having

good wifi, fridge, hairdryer, iron and board, kettle, coffee maker, toiletries plus an armchair and

free view tv wasn t showing any channels, had to hook up to wifi and use netflix

only had wifi one day out of three

facilities, comfy beds, stylish living room and kitchen

lack of kitchen utensils for cooking

well equipped kitchen

and an early check in which was incredible

location early check in codes to access property - useful for a group clean, large

decor when you first walked in was so lovely, nice bar with good selection of drinks

the staff is awesome, great breakfast, nice location, rooms extremely large.

wifi was sometimes lost connection, and because of the bad interior furniture organisation, the

don't eat breakfast (not a morning eater) my girl loved it though

location & breakfast

wifi wasn t great in my room

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

also the room wasn’t ready so they gave us a late check out

stairs to get up to the attic are a bit steep (no elevator), wifi signal is weak in some areas of the hotel,

late check out option was ideal

for kids or family s as local bars beside it and people were drunk shouting all night

for apartnent but then had to walk few streets for the actual reception with cases and two kids it was a bit of

location; fit out and kitchen facilities

great location good room nice staff good wifi would stay again

the fact that you could make food for kids rather than eating out all day

the hotel room was well appointed and the built in kitchen unit was pure genius

allowed early check in and great location

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

the (24/7) staff, the facilities, the cleanliness and comfort, the kitchenette, the fast wifi, the value for

absence of an on-site restaurant was a minus and not appealing to family with young kids

gym a bit shabby.

only annoying thing was arriving at 10:05pm and finding out that there was no bar food and 90% of room service

wifi isn't great.

bar open until 3am and had music on etc

friendly staff, easy check in, nice bar and pleasant music on the saturday night.

great breakfast and the pool was a big plus for my child

breakfast was a great buffet spread & free to kids under 12

good faciltys pool bar and restaurant and the staff

access to a pool and gym

location was perfect for exploring liverpool with 2 kids

kirsty during the day in bar was very friendly and helpful

front door coming and going have to walk in to the bar but not to bad

location and staff offer me laundry for free and early check in

wifi in room

wasn't any wifi available in the room but that is currently getting fixed