free wifi throughout stay

was clean, quite and we felt very relaxed breakfast was beautiful and so was the room service

breakfast not great for kids

clean hotel with kitchen facilities in room

excellent staff, room clean and spacious, great facilities - particularly loved the gym

living out of a suitcase it would have been good to have some sort of laundry service, an ironing room was

on arriving from glasgow we were given early access to our room and staff arranged a late check out for us due

do like a hotel with a swimming pool, but you don't have one, it would be great if you did build one, but

slight humming noise from fans outside (heating, kitchen or air con?

good wifi my favourite hotel in town

just wifi is sometimes unstable

the room was spacious and appeared clean, and the wifi worked well

rooms were clean and beds were super comfy, a lovely continental breakfast was included, good value for money

lovely, we were at a dancing competition and the staff were so friendly and interested in the kids

free wifi

wifi stopped working for some reason after 10pm

rest on reception where so friendly and helpful as where the ladies and gents in restaurant and bar

we got an upgrade and late check out which was much appreciated

breakfast not that impressive so was the gym.

room service, food lovely

central location, early check in with ease, comfy clean rooms

was great and everything is so close to the hotel and the train station is so close to and the bar in the hotel

paid for breakfast for 2, inc 4 alcoholic drinks and late check out offer which was excellent value

we had a twin room with the kids,which led us to go from one room to another

that you have to pay for wifi

wifi could have been in the rooms jacuzzi would have been nice

no saucers with breakfast ( room service)

huge tv in room kept the kids happy when needed

really nice, clean, and comfortable. good gym.

bed very comfortable. staff very friendly and helpful. gym staff very nice.

the comfort levels are good and i always feel looked after by the staff in the hotel and the bar

a little bit noisy at the beginning, but is is normal as it is an inn and my room was over the bar area, but at

wasn't any wifi available in the room but that is currently getting fixed

front door coming and going have to walk in to the bar but not to bad

went to brownlows bar and found it to be a great bar for a drink or two and the lady behind the bar serving was

central location and very obliging friendly staff room service, towels milk, wateretc excellent.

is great area but no place for car parking and there in the bed too much hair i think dog hair my kids not sleep

clean and perfect room for 2 adults and 2 children kids loved the bunk beds and room very

there were colour led lights in the room that you could change so could be fun for someone with kids

it s above a bar but don t let this put you off as we didn t hear any noise at all

could be hand soap in the bathroom/toilet and a kettle in the kitchen

the room itself was spacious and bright, the spa bath was lush and easy to operate

was lovely, spa bath very relaxing

of the suite was fantastic and the jacuzzi spa bath was out of this world

the spa bath was broken so room wasnt worth money

free parking even available outside the hotel (i did arrive by taxi tho)

clean warm and friendly staff. plenty of local parking and well placed bus routes to the city.

free on street parking was brilliant

to door and was situated in what looked & felt like a lovely neighborhood with plenty of street parking & shops

off street parking, no charge

there was no wifi in the room

even my kids commented on how kind the women were serving breakfast and asking about our trip

very friendly and moved us to a room with a spa bath for our son could not fault them

site parking felt very secure and lots of spaces even when arriving in the evening

we took our 2 teenage kids

wifi was not perfect, but i could use it a bit

the rooms are actually below ground level, mobile signal isn't great, which doesn't help when the wifi is so

the room was quite, the bed was very comfortable and the wifi was great

wifi was a little slippy

accommodated for an early check in and greeted by the owner who gave us loads of tips for the city, lovely guy

was told go to the room and order room service

staff were lovely we recieved an early check in as we arrived early they were so accommodating to us and were

the tv was big enough and warm wifi

the staff were so pleasant and even gave the kids colouring packs whilst we were waiting to check in to our

the room & spa bath was great!

early check in was granted with no charge, on site free parking was available, the breakfast was a

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved

there were no fresh fruits at all), no wifi in the

wifi signal wasn t strong enough to work in our room

this hotel offer free parking and a good english breakfast

the room i tried to book a massage for my other half but was fully booked then tried to book the pool and

staff, great facilities, room service on point and bed was super comfy

really picky - breakfast (which we had delieverd as room service) could of been a little better - small things

the wifi was weak

also like the common spaces and the well equipped gym

extra charge of 50 per person to use the pool & gym facilities

ordered room service

pretty expensive 50 for 2 hours which is what i pay for a months membership at my local private gym for

-spa price is a little too high for only a couple of hours -very high service charge in the bar

cost of breakfast and cost to use pool

wifi not working

mascara on the bedding. unable to connect to wifi. bathroom flooding when having a shower.

- struggled to connect to wifi and had to leave earlier than planned to complete a report elsewhere and having

free view tv wasn t showing any channels, had to hook up to wifi and use netflix

only had wifi one day out of three

in particular the spa manager who was on the desk when we paid was so lovely

pool and spa facilities were absolutely amazing

at the hilton are excellent the staff are very friendly and accommodating, the spa is a must whilst staying at

spa was lovely, room was very clean, location was excellent, breakfast was delicious and the restaurant was

spa was my highlight the woman were on hand to help and the facilities blew my mind room cosy gym

on arrival the staff had left a lovely note, a bottle of prosecco, chocolates and rose petals on the room for

were lovely on arrival and avoided the £10 early check in

early check in was not an option and they don't accept cash

pet friendly, pleasant staff who always wanted to help, especially when our keycard stopped working

bit tight around the area off the breakfast but otherwise everything great thanks

wifi is not stable

location, bar and staff

wifi in the bar area could have been better, i spent about 10 minutes trying to download my key card that they

hotel was very clean, with an amazing bar and a place for hotel guests to get complimentary teas and coffees

not told about 15% off if u stay had upgrade faster wifi

comfy beds. jaccuzi bath. our room had a fully kitted out kitchen

there was a kitchen that i didn t know we had at first

bathroom was fairly dirty, and the lights in the kitchen aren't the best, but we made do with it

the hotel is comfortable and friendly vibe hotel bar is nice

of beds and sleeping places available in our room, with am added kitchen and bathroom with a jacoosi, shower

very clean rooms, friendly staff, free wifi & great value for money

each room is very clean, comfort and has a individually wifi

welcome drink a nice surprise comfortable bed late check out no problem

a lovey touch, the room was spotlessly clean and comfortable with a fully equipped kitchenette tea coffee maker

loved the staff very friendly and helpful. room was great mini kitchen was great

is a hotel pet friendly our kitty cat loved it and so us

wifi didn't work. the constant buzzing noise we could hear in our room

a petal in the wardrobe from people before and bit of dust round the room

when staying in liverpool, we d typically stay at one of the pet friendly chains, so it s great to have

great wifi

no late check out

and clean, the restaurant and food was lovely, our room was spotless and the bed was comfy, the bar was great

great breakfast

the room was loud, room service didn t show up during the 4 days of my stay

the staff is awesome, great breakfast, nice location, rooms extremely large.

large room, good size tv and good wifi

the wifi was slow and intermittent where our room was

free on site parking a huge bonus

bar area although didn t open till 5 and a decent location right on the bus stops for town, quiet

kitchen was closed until october, so no breakfast

throughout the stay the staff were attentive advised about a late check out

from the staff, to the rooms, and bar area were amazing

room service food options were a bit limited.

room design, room service, and staff

room service and extra bits for the mini bar were available at an extra cost

super comfy bed, speedy wifi, and loved that i could set up my phone to the tv so easily

mini bar facilities if needed

service, nice room with plenty of coffee, fast wifi, good shower

comfy bed, good amenities in the room, decent shower, casting onto tv, decent wifi, a fridge, nice glasses

we liked having the mini bar option a very reasonably

the window was open all night (i dont think it closes at all) and people were downstairs in the bar drinking

parking is on a nearby side street unless they have any tokens left for the adjacent street, which

breakfast option simple and perfect

we watched pink in concert and staff made sure our taxi was booked and showed us the free car parking

the showers worked and were hot, bar the basement - where they didn't work at all

breakfast good. bed rooms good clean ihg membership allowed us early check in and late check out

i was able to get a late check out

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

early check in and late check out

we were offered an early check in/late check out for becoming a member which was great

small but had everything you need to work out away form home, the beds were comfortable and the bar is nice

location was great, no issues with the kids playing the table games and being noisy.

the place, the staff were great, building rooms and decor location perfect and pet

pet friendly and night porter treated our wee dog

location was great, no issues with the kids playing the table games and being noisy.

also the parking situation can be difficult especially on match days

wifi wasn't super strong

very clean and excellent comms. fantastic value. easy parking.

bathroom could have been cleaned a wee bit better i was not aware of the parking zones for events so had to move

only on street parking available

lovely pool, and cosy spacious room. note pool no shallow but for little ones. enjoyed stay

hotel room clean and wifi available

really nice and accommodating, hotel lovely, kids loved the pool, beds really comfy, rooms spacious

breakfast , swimming pool and the bed

although small the gym and pool were a bonus

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the

wifi a bit haphazard

the wifi on the tv wasn't great and kept buffering on live tv / on demand shows

the hotel bar is relaxed, friendly and food/cocktails/live music is not to be missed

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

we had a drink in the bar and we're served by liam, he is an exceptional bar man

breakfast and late lunch were very

we stopped for two nights yet we didn't have room service to make bed or have clean towels

room was lovely and spacious, the breakfast was average which was a shame considering everything else was so

breakfast was great! location is great for everything, shopping , sightseeing, and drinking!

and paid for early check in , house still not cleaned , sofa bed broke , bathroom door wouldn’t close , shower

the room was clean and comfortable the kitchen has alot of appliances was quiet of a night

the kitchen was also stocked with free basic breakfast

there is a full kitchen, should you wish to make your stay even more cost effective

good free wifi

facilitated with an early check in good shower handy location

all great, if i had to be picky; pillows a bit flimsy for me personally and wifi was a bit hit and miss but

location unbelievable value for money £8 24 hours parking couldn’t ask for more and got an early check

no laundry facilities. needs more hooks in the rooms to hang towels etc!

the location was perfect no matter which way you turned there was a restaurant, bar and shops

only a 2-minute walk to the stadium and perfect if bringing kids

were amazing so helpful we were tired from travelling all night they accommodated us with an early check

the bar accommodated our needs and breakfast was amazing for a hangover

2nd time staying at the arc and ideal location if you are attending a match with young kids

2nd time staying at the arc and ideal location if you are attending a match with young kids

good kitchen facilities

location beds were comfortable wasn t noisy set up clean kitchen facilities easy check in

the stairs , a sweeping brush would of helped in the kitchen. the beds were a bit springy

no paper towels in the kitchen no lift, so if you cannot climb stairs not great.

and an early check in which was incredible

parking was a problem with two kids in tow

cleanliness staff in the office were polite, helpful and friendly all instructions including wifi code given

location; fit out and kitchen facilities

properly stocked with kitchen stuff, 2nd apartment not properly stocked need at least 4 place

it s 2023 and the wifi is woeful

kids absolutely loved it

free parking on site

the complimentary breakfast was an added bonus and the kids loved it

the complimentary breakfast was an added bonus and the kids loved it

for no hair dryer, remote or working wifi they were apologetic but it should have already been taken care of

99 with free towels, toiletries, and free wifi

also being e-mailed the day before my trip with extra charges for tv,early late check out

was a perfect little room to spend the night, you no longer have to pay for tv and £10 for a late check out

room was really small, paid options for wifi and tv.

having to pay extra for tv. only 5 but most other budget hotels come with t.v. and wifi

have now included towels and wifi in the price

charges for bag drop with in an hour and extra charges early check in, no coffee and tea facilities quite

gave us late check out/early check in for free as it was a birthday group

they answered any questions i had as it was my first time staying there and when i asked for a late check out

was clean staff was very welcoming and gave me late check out because it was my

great bar area

nice bar and location was great

room service

we added breakfast on at check in for the next morning and got given the option of free room service which was

we had room service breakfast which was delicious and very filling , looking forward to our next stay

rubbish was there from previous guests, wifi didnt work properly, air con didnt as well.

wifi was a bit hit & miss - v important with 2 teenage girls! lol.

great hotel, rooms spotless, tea & coffee, excellent location. late check out appreciated

bar and restaurant on site serving breakfast if you choose

location was excellent. late check out big bonus too.

wifi was very slow and most of my apps would not load

are excellent, large room, well-furnished, comfortable bed, modern bathroom, tv and good wifi

friendly welcome by dave , room service food was excellent and breakfast was also very good

dinner and breakfast were good, and the property is wonderfully located.

gym facilities very compact but had everything necessary

no rowing machine in the gym

room service had to be ordered via whatsapp and wasn't answered for over an hour, to combat this we

24/7 room service is also a good added bonus and offers various options at a very good value for those

had a drink in terrace bar 20 for two drinks is a bit expensive

i especially enjoyed the bar terrace, it s a great spot to have a drink while taking the

also the tv in the bar area where watched the football world cup was really small they should upgrade the

probably the last thing i needed to hear after travelling with 2 kids under 12 for 3

service breakfast was stone cold this was the only disappointment of our staff everything else was spot

early check in and car parking

bar open until 3am and had music on etc

didn t like the 5 tray charge for the room service

the beds, free wifi, the shower.

cracking place parking for van as well nice little continental breakfast as well

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible

the entrance is very welcoming with outdoor seating area for couples or families , the inside bar is beautiful

cracking bar downstairs

room service available with very limited choice but fair prices

although, no dining room now for breakfast, but not a great problem with so many cafes nearby

big room with doubled bed, big desk to work from and wifi was good so i could work too

wifi was speed and signal was good in the whole room

kids were going up and down the lift and staff wouldn't know because they are not in reception

12am kids screaming and running up and down corridors staff on top floor were rude

breakfast we had room service and brilliant for 5 service charge everything was warm and very good

of chicken that was on the plate there was a bone in my chicken- this was also returned to the kitchen

spacious rooms , clean , comfortable and large bed , good equipped gym , dog friendly

they decorated it for us with swan towels, rose petals and a balloon which was a really nice touch

can t fault it - maybe put a tea towel in kitchen ud83eudd37

location, great kitchen and bathroom facilities, and nice large communal area with plenty of seating

the living kitchen dining area is quite spacious

the window rattles in the wind in the bedroom to the rear of the kitchen

do with a couple do sharp knives and kitchen utensils, tea towel to wash up properly

easy self check in, super friendly staff, good for a hotel gym for a basic

close proximity to the echo arena for the gymnastics. friendly staff and lovely room

reception and bar staff

gym adequate, though a little small and limited for longer stays

24 hour room service is advertised but after a certain time you can only get one or two things

the wifi worked very well and the huge double bed was comfy

room service for breakfast was a lovely touch!

could never connect to the wifi, slow shower water .

not good wifi signal

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for

told about private parties indoor bar not open at all throughout our stay felt more like an air b&b than a hotel

given,, spoke to kerri would said she was the manager but later in the evening said she was only bar staff

it also says it offers wifi there wasn t any, no bedside lamps, no mirror in the room, shower leaked, empty

was no wifi, no air condition, no fan, the room windows were stick so the heat was unbearable there was no

wifi was broken for approximately three days during our stay

the breakfast buffet style was good

rooms and very helpful and friendly staff at reception, in dining room and the room service

s was just a very lovely hotel, room service very fast, spa really good

hotel friendly staff great bar whilst in city for aintree races will book for next year as soon as is available

would be great to have had breakfast there, that said there is a witherspoon across the road

were amazingly friendly and with kids made it so much easier

hotel was beautiful inside and out, the room was furnished with amazing taste, the rooftop bar was an amazing

staff very friendly and roof terrace bar excellent

wifi didn t work

the kids loved the shuffle board so did the adults lol

wifi was hit and miss. could benefit from a microwave in the room and extra milk sachets.

wifi wasn t working!

and outside area, what a joke, we couldn’t get in the dining area because of a party with kids running around

had wifi issues

location was ideal, the staff were very friendly, the outside bar on the second floor was great to sit in the

no kids menu either

were really accommodating and friendly hotel was very clean room service was great room with the mersey side

the wifi wasn't great for my son using it on his switch

pizza in the bar was lovely and good value

they left a carrier bag in the room for us to use for our personal laundry, which i thought was a nice considerate

early check in late out

on first day there were kids running up and down corridors

late check out option until 5pm which was ideal when the flight home was a late one.

but there are lots of spaces and we found one even on a busy saturday evening), truly pet friendly and very

the staff are so welcoming and friendly, from the receptionist to the kitchen and dining room staff

work, could hear outside noise throughout the night, pillows and bed wasn't comfy at all, no room

modern decor, clean accommodation, comfortable kitchen and good facilities

kitchen wasn't open in the afternoon/evening

tea and coffee facilities were very good and the wifi was

room service happy to supply any items we wanted

everyday when there and the pool and facilities are big, clean, and the highlight for our young kids

no kids in the hot tub at the swimming pool

room service breakfast arrived ahead of time both mornings, 1st one caught me but expected the

room service

loved the breakfast. the waffle maker was a real treat for the kids, and delicious!

was fantastic, great breakfast, lovely bar area

the reception was clean, and the dining area and bar were nicely organized

free wifi was a bit poor on speed

stay was good but at night we here nooses in the room the breakfast and the room service was very good for

room service was wonderful too

the staff and the ambience and great location. gym was good but a bit small.

feel the website could have given more information about the gym, and details regarding parking, as the options

car park is right next door and so easy to find, room service was brilliant

food we ordered for room service at dinner wasnt great for the amount we paid

wifi in our room was non existant, i was unable to do my work without going to the bar to use my

from the concierge, reception staff, bar staff, restaurant staff and spa staff

the spa topped off a wonderful stay in liverpool

the hotel up until our departure, great facilities in the hotel, the spa was amazing, and the breakfast was

fast wifi and very good spa in basement

got an early check in which was great

i asked for a late check out and was delighted that i was able to get this free of charge

signal was poor in the room and wifi was not great.

kids in hotel playing knocking games.

from 5th floor corner suite, staff very friendly, beds nice and comfortable, early check in and late check out

breakfast was really good

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

free wifi

breakfast was not very warm and tomatoes ran out so often

floors in room, corridor and laundry room next to our room

the bed is really comfy, the tv works perfectly, free wifi perfect the shower has excellent water pressure,

i used to come back late and just sleep, so i did not have time to check the wifi for example

clean modern . allowed late check out and let me check in early as i arrived early from belfast

lent us a hairdryer and ensured wifi was in order

the wifi was good

free parking , good breakfast , great price

nice early check in time

nice restaurant and bar with very reasonable prices

kids ruing a round in evening from room to room

late bar available

gym was well equipped and quiet

i did not use the gym but it would have been nice if there was spa like facilities .

my kids dint enjoy much as i expected

the hotel did have a gym, but we couldn't get access to it

we arrived early and were told a blanket no re early check in