pool was too cold and not as expected from previous visits

staff helpful with late check out and room was excellent

wifi or phone reception in my room

room service was also very nice

72.50 for a room with breakfast) food nice and reasonably priced too

value for money kids enjoyed being next to us on their own bed as a family room was big enough for them to play

wifi included

the fact kids ate free was a bonus and the range of food was good

the lift was cute rooms bright and airy, all staff were cheerful, breakfast was lovely, room service was fab

i like that you have room service available, makes things easier for me as i'm pregnant so can relax in the room

i was on business trip - i found that the wifi was to slow for my purposes other wise easy to access

the pool, gym, jacuzzi & sauna are an added bonus

wifi was fast

helpful staff, bar choice and breakfast food quality was excellent

enjoyed the chester town and sunday carnival also day at chester zoo my wife enjoyed the spa facilities and

of parking, welcoming entrance, friendly staff, large room, extremely comfortable beds and pillows,

sofa bed was crippling for the kids so uncomfortable

pool was extremely cold which meant my friend who was with me couldn't go in it because she has

we used the swimming pool which good with clean changing rooms, remember your 1 for the lockers

wifi kept dipping in and out

the wifi could have been better.

free wifi good

had no complimentary tea or milk in room so had to pay for them with room service meals

i requested an early check in due to organising a surprise party and this was arranged

a 10 fee to extend check out by an hour. no salt and pepper on the room service tray.

no noise from the bar downstairs

restaurant and bar had plenty to choose from

room great bar good didn't have any food there but was told it was excellent by other guests

breakfast great bar staff great, location brilliant

at the bar they have a selection of ales brewed on-site and guests get a discount on meals ordered at the

staff were friendly and helpful had early check in which was a bonus

one staff on when we came to check in, they were serving in the bar as well, very busy as open mic had started same time as checking

bar service was first class all through our stay and great prices too

the bar was fully stocked and although busy managed perfectly well to avoid waiting to order

if it were not for that i properly would have been in the bar enjoyed

the bar was welcoming and again the decor and furniture felt

breakfast excellent. bed really comfortable. staff brilliant, martin,jean and the bar staff.

the breakfast was exceptional fresh and very tasty

we chose the additional breakfast option both days; we rolled down about 9:30am to find the bar empty but for a wonderfully laid table just for us

great location, great rooms, great staff, great breakfast, all great!

totally recommend the three adults luxury en-suite rooms

great location early check in great pub lovely big breakfast friendly staff great shower

breakfast was brilliant, the staff were excellent and so helpful, really great with the kids too

was there for my birthday, complimentary drinks and a late check out

bar area for chilling

but when paying for a late check out, its usually for extra sleep time

for example the waitress also did the bar waited every table aswell as sorting cuterlery etc

room and super comfy bed, ultra central location, fab bar area with comfy seating, great staff

wi-fi connection was not good and there was a security problem with the in house wifi but that really did matter to us very much to us

did not eat or drink in the bar, but the room was clean and there was even a gym on our floor which we didn't realise

the gym was great

hotel had a great bar and restaurant

only downside is that you can t use the pool facilities after you ve checked out which is a

arranged an early check in on request reception staff brilliant in fact all staff could not do enough had lunch

fault the hotel two minor wifi not good

wifi struggled at times and i think the tv channel availability could do with looking at but as

free parking was amazing aswell, and star of the show was the amazing food at palm court,one of the best

gym is small , no swimming

the meal at arkle is one to remember. a lovely night away from the kids!

lovely room and delicious breakfast

wonderful reception staff who led us to our room, we had room service too & again staff were fantastic & the food was fabulous

bar area very relaxing

brill location, great facilities, great staff, free parking, free wifi... deffo stay again

spa was fantastic, i had 2 treatments which were very good, and the gym was modern with plenty of choice

a lovely hotel easy to find just off the a55 disabled parking spaces next to ramp leading to entrance with hand rails,an out side area where you can sit

stay, staff were fantastic especially the lady who served us our meals and drinks in the bar her recommendations for our meals were spot on

are great, bar and food was good, spa and gym was good, been here loads of times and will continue to do so

the toilets in the bar were a bit dirty

but the pork pie off the room service menu - the pastry was undercooked - not a traditional pork pie you would expect

cocktails at the bar were amazingly made

room service was also wonderful

bed was a little firm for me but that's just personal preference and i found the bar price

parking is not private

the location was perfect, overlooking the river (and car park) and backing onto grosvenor park

bedside tables would have been handy and beer mats in bar but not end of the world

great to be able to park for nothing

the excellent location. the rooms were amazing and the breakfast was outstanding.

breakfast was very nice and room service

didn't feel the hotel was great for kids/family

i can’t comment on the food as only a limited room service menu was on offer due to lockdown, but the available options via deliveroo were

no gym facilities open, but this was because of covid.

also the buffet in the evening was over priced for kids at 20 euros - if you have picky eaters this a complete waste of money, basically we paid 20

early check in was a real bonus and close proximity to the city was great

it was a bit noisy as we were above the bar but we were still able to sleep well.

breakfast was amazing and cooked to order

room was lovely bed comfortable no noise and breakfast very good

nice breakfast

thing absolutely brilliant place and comfortable breakfast spot on staff very friendly and

easy to find, easy to park, clean rooms, excellent breakfast, and perfect location

no bar open

the breakfast was lovely as well as the staff who served it

was a shame the bar wasn't open to relax in (refurbished going on i believe) but drinks were available when

the single beds were very comfortable and the large screen tv is easy to operate and wifi connection to the hotel system is very good

about it from hot showers, great pool facilities, comfy beds and good wifi

lovely warm quiet clean breakfast wonderful no complaints at all

very friendly staff. swimming pool and steam room were lovely. excellent choice for breakfast

electric heaters which isn t ideal with kids

we requested an early check in and were warned it may not be possible but they would try their hardest to make it a

were very friendly and accommodating, chatting over the app whilst on the way to facilitate an early check in

we were able to park our car right beside our room

used common sense in order to assist with early check in

the bar was closed due to refurbishment but the owner was more than happy to let us have a drink

friendly and helpful staff beautiful grounds and location gym swimming pool bar restaurant everything you can ask for

the hotel facilities including the spa were lovely

the swimming pool was great and the changing facilities and showers were excellent

car parking space quite tight.

gym facilities pretty standard for a spa hotel and did the trick

has ev charging which was essential as we have ev car

the ev charging for £15 was excellent and the pre booking of the ev charging was the main reason for

and you register your car on the tablet at reception - i specifically booked the hotel for the ev charging facilities, which require your own cable

we travelled from the north east and the hotel was very central to alot of things to do with the kids

we arrived, we noticed an open bag of crisps in the kitchen units, a box of bread sticks from the last person that started plus the kitchen bin was not

delicious breakfast

great breakfast and lovely comfortable room

great bar

meals and breakfast were of a very high standard and served in a lovely restaurant

breakfast amazing room clean bright and modern with the most comfortable

breakfast is always nice, plenty to choose from and all in abundance. friendly staff.

we were a large family group with lots of kids with us and all staff were fantastic with us, particularly val and the team at breakfast

no telephone in room to contact reception, delay on room service once ordered lack of towels

the wifi dropped out on several occasions, which was a pain, but not a major issue.

having use of the gym next door was a hit with the kids

kids in room above sounded like they were going to come through the ceiling, ramg reception when

bar & restaurant to hand

or possible to have room service nd some of the staff in the bar weren't very helpful

lots dog around ,dog in restaurant ,dog in the gym with kids

early check in request was approved very quickly

based for city centre 10 mins walk without parking charges meals available on request plus a bar for the non days

beware of the parkingeye cameras around the casino next door!!

bar open till 1am

bar was busy

the free ear plugs in the room were definitely needed as the noise from the bar was quite loud.

asked for early check in prior to coming and was told when got there we couldn’t get in early and would

breakfast excellent

very relaxed hotel, bar with live football & pool table

decorated in the style of the house's age ,fun can be had with the lounges pool table, tvs and bar ,ouside decking through the french doors

to be just a bed for the night while travelling to see rolling stones but ended up in the bar till late, had loads to eat for breakfast, really comfy bed (struggled to get out of it)

staff were excellent, location great, impressive breakfast. would absolutely stay again.

stayed one night with two young kids

staffs could be more attentive to the guests in the restaurant and also at the breakfast time

the bar feels expensive. would have used it more if we felt the drinks were priced better.

room service wasn t really available due to how busy it was however i can forgive that as it was

the day before to ask if we could get early check in was advised we could we on arrival was told our room wasn’t ready and the lift was

cool aesthetic, good location, staff were helpful, nice bar and restaurant underneath, very clean and modern

the decor is fab staff are so friendly the bar was great

wore lovely , bedroom had great design interior and staff at reception wore great to give us an early check in

the staff were very helpful and lovely, the breakfast was delicious, the bar was open to the residents till very late

they gave us early check in

the room was fantastic, facilities great, bar staff great

the room was great and the quality of food for room service was of a really high standard and felt the sane as i'd have got in the restaurant

requested an early check in as we landed from dublin at 7

early check in available when asked

the wifi worked very well and the huge double bed was comfy

available at time of stay to take breakfast in but was advised on arrival of this and offer of room service for both hot and cold breakfast given

not good wifi signal

wifi was a bit sketchy and the hotel is on a fairly busy street.

need to do breakfast room service

didn't catch the name of the young man on reception and bar but he's an absolute credit to your hotel

breakfast was not very warm and tomatoes ran out so often

was very clean, tidy, lovely showering lotion, the view was brilliant, breakfast really nice and friendly staff i would stay

beautiful location on the docks. short walk into the centre. breakfast was fabulous!

there is no restaurant onsite for dinner but the bar serves snacks and there are many good restaurants nearby

location, beautiful views, comfortable and clean, super friendly staff engaging with our kids, great choice of breakfast, convenient parking

the wifi was fast and easy to connect with

the late check out was good.

free wifi was a bit poor on speed

amazing room really good breakfast and it had a gym and parking on site

late check out, nice big bathroom, great location, lovely shower

asked for late check out but we could only get till 1300 that was fine but what wasnt was 2 housekeeping

breakfast was good ud83dudc4d excellent choice..location perfect..

air con was fab! location fab good price late check out

the bar is basic but adequate for casual meet ups

the decor was lovely very clean and quiet, staff were really helpful, although there isn't an early check in some one was on site to allow us to leave our bags and all communication i had prior

service staff friendly hotel was lovley and clean there was a mini bar in the room and prices are not bad at all will be booking to stay here

booked the room for my nieces as a gift and paid for early check in for 1pm

called me a liar for saying i booked early check in especially when i even showed them proof

the room was comfortable and spotless and the mini bar even though we didn't use it is a nice touch

breakfast option simple and perfect

first class breakfast

hospitalty very good late check out free

breakfast included

friendly owner, nice people everywhere, awesome breakfast and a very relaxed atmosphere

the breakfast in the morning was perfect really enjoyed the stay will be coming back

fabulous duvet staf very helpful over late check out

expect from a hilton hotel all the staff was very friendly had everything we needed in the room breakfast was lovely and a great choice too

toilets in the bar area were not brilliant

mini bar wasn t complimentary, for the price of the room i expected it to be.

the breakfast was so delicious and well presented

early check in given

bar prices reasonable

bar prices to high like to come back and have s couple of drinks at end of day but chose not to at

great value for money central location very clean, friendly staff and a great breakfast

nice gym and had a wonderful

i also appreciated the room service team for their prompt service and attention to detail

efficient staff, great room

from the moment we arrived the staff were wonderful, the room was amazing and a 2pm late check out just topped it off

great location, good breakfast and lovely interior design.

bar is not yet open - would of been nice for somewhere to have a quick drink before we met

nice, clean, and great location with a cute little bar attached which serves a delicious breakfast

didn't get to try the bar due to getting back to late but the vegetarian breakfast was a great start to the morning and

late check out option was ideal

the bar downstairs is great, nice atmosphere and staff were lovely, they couldn't do enough for us

late bar for a nightcap was also welcome

location clean room late check out nice receptionists and deposit back same day comfy bed huge tv open 24 hour

very well run hotel with a proper reception staffed by two helpful staff and with a nice looking bar and

bar not open at all during stay

decor when you first walked in was so lovely, nice bar with good selection of drinks