were very friendly and helpful , the place was beautiful , had pokies , bistro , pool, night cap brar and room

sports bar bistro food is the worst it's been since westwaters opened

clean, free parking.

day of travelling, it was a relief to arrive and be able to park easily using the free on-site parking

friendly staff, nice facilities, lovely reasonably priced breakfast available

the toilet is also clean and spacious but there were no hooks or bar to hang clothes or towel

probably some secure parking

free round of drinks at bar (beer, wine or soft drink/juice) for the 5 of us

hotel parking near entrance to pokies, not good travelling with kids

heating, kitchen, kitchenware were included as advertised on booking

modern and good kitchen facilities

location was excellent, very spacious and comfortable bed, kitchen and bathroom excellent

no pool and gym needs some dumbbells.

room was clean, gym had majority of what you need

cleanliness friendliness of staff new furnishings and fittings washing machine and dryer full kitchen plenty of

of staff, great food, location to watergardens shopping centre where i was working, good parking, quiet,

spa bath and amenities for the bath was lovely

coin laundry and dryer at level 2 of the hotel is quite convenient

free wifi was great and reliable

room service was prompt and the food delicious

it was clean, quiet and had parking right next to my cabin

no wifi available no bedside lamp in need of refurbishment

free wifi

wifi connection was very poor

i couldn't access the wifi properly.

were amazing, pool area great having the bar and restaurant on-site amazing also

the place near the airport and near transport thanks no wifi in my room the children very up set

chris was good and the food and pool and spa facilities good.

having the laundry option was also very good

from an oh&s point there is a blind spot when going to the reception, bar area from some rooms

beds very comfortable nice bistro kids playground

it had a bar and a bistro which meant i didn t have to find a meal somewhere

nice to have kitchen facilities and just asked reception for pan which was delivered within 5min so we could

the room was big and wifi worked well.

park in front of the rooms was very tight, there was not enough towels and the wifi was quite average

second night was taken by another vehicle; the noise of the plane passing by early morning; no wifi service so

low wall alongside the parking space outside our room was too high, and stopped the car door opening

also, free laundry was helpful as we had been traveling

ample parking

pics had a spa but didn't get one with this room

location and airport shuttle

happy the additional restaurant and bar were not open

everything. it was fantastic. the pool table was a hit.

next to the airport clean and comfortable swimming pool was great casual restaurant inside hotel - good for kids

room service menu wasn't working to order from the room so i had to walk down to the bar and order

meal at the bar was very good, as was breakfast

a good bar although i noticed slow service to adjacent tables

friendly, professional staff, easy access to the airport, shuttle service for convenience

wifi you only get 15 mins if you want to go to the gym - guess what

room upgraded and checked in early free of charge, as well as enjoyed complimentary indoor heated pool

and tidy, easy check-in process, value for money, supermarket across the road, free parking, pub meals available

close to airport. great on site parking. yummy food avalible downstairs in bar.

are very nice, one particular staff(a young lady with glasses in evening shift) work in the bar/bistro bar went

needs a better wifi needs to be improved as it was a bit hard for some things

good parking (not undercover though) and good access to the room

amenities top class breakfast was outstanding, wide variety and made to order options menu available also

super comfortable room, we enjoyed room service, and the gym plus pool / sauna area is very nice

relaxing bar atmosphere, yummy food

staff( both reception and restaurant) is nice , breakfast is good

pool and gym facilities were fantastic and kept the kids busy

strongly object to being asked to pay a$9 for in-room wifi when the room rate was a$199

qr code for after hours room service didn't work, we attempted to use it multiple times but the request kept

breakfast ,pick up, room and bed size all excellent

for the room service, breakfast, airport shuttle & the help with my bags

gym area was small, no pool access available

room is very congested. not good for family with kids.

ni wifi in bedrooms

very tasty breakfast

poor wifi that didn't work!

walking distance to airport even with little kids right next to macdonalds and a convenience store

great value, very close to the airport. staff great. very quiet. indoor pool.

location very happy with shuttle service and parking staff were very helpful and accommodation was very

kids loved the pool rooms was great and great service to the airport

room service dinner was delicious and very good value for money

unfortunately the wifi wasn t very fast.

cigarette smell in the room, room service did not swap wet towels, bathroom mat

only had 1 soap, the kettle at the bottom of it looked a bit rusty, and the wifi was hard to connect you tube

perfect location for us, back from the road, good parking.

the laundry room can be improved a bit:)

welcoming staff. spotlessly clean room. comfortable bed. delicious dinner. easy parking.

easy to drive to and plenty of parking

accommodation pokies parking

room,facilities(very good wifi)

initial thoughts were deceiving, as we pulled up we were worried about the area, the sports bar being so close

must with kids

free airport shuttle buffet breakfast super comfy beds really helpful staff great value

gym is not up to standard for such a hotel the gym room stinks the hotel advertises the swimming

could have a kids menu for restaurant as not many places to eat near by - if have a kids menu and its not in

and comfortable room, indoor, heated pool with spa and gym, lovely food and great airport shuttle

great location and easy to get to airport, gym and pool were a plus

good wifi

next to major road, no kitchen ewuipment, over priced for what it is

close to airport parking

was comfy everything we needed for the night and close to easy airport parking where we leave our

use a gate at the top of stair case in the room to make it safer for little kids like we had

bar staff weren't as helpful and lacked the service and professionalism of the other areas

convenient location and excellent value for money. restaurant and bar very good

great wifi and quiet

location, comfortable room, on site facility for bistro n bar right next to westfield staff helpful and

flat screen smart tv and free wifi was available

shuttle service to the city would be great, don't expect it to be free, but taxis were a bit

customer service, modern clean building, good restaurant and convenient location with free shuttle to and from

convenient restaurant and bar attached to hotel

the rooms are well appointed, generously sized with great beds, free wifi, etc the meal in the informal dining

a laundry bag left on the floor for over 12 hours overnight in the hallway on level 3

shuttle bus to from airport efficient and quick to arrive

room service was good value

took ages to get served at the bar because there wasn't staff manning it the whole time during happy hour

everything we always stay here staff location room service food it s fantastic

great little room with plenty of space for 2 adults and 2 kids

the kids loved having 3 x t

size of room, enclosed entrance to property, heaps of parking

with 2 tvs installed kids and us enjoyed our time watching

spotless rooms polite staff cute little kettle in room great parking quiet pokies

excellent from reception to bar staff getting us a taxi

the wifi worked well for me this time

very accommodating. nice en-suite with kitchen facilities. easy access to airport.

in a small modern unit with balcony, living area, kitchen and en-,suite bathroom

i liked the proximity to the northern golf club, it was easy to get to.

convenient location and comfort and clean. also secure parking.

i ordered dinner with room service, very delicious and hot, very enjoyable.

kids ice cream serve too big - recommend dropping price and only giving one scoop

self-service laundry facilities, but they are in the adjacent property

a very spacious and clean playground for the kids around the corner of the hotel

kitchen facilities were down due to covid , would have been nice to have breakfast in the morning

easy to find and great parking. close to everything

clean and comfy place. easy parking.

onsite coin laundry available

room service

room was lovely and spa bath was fantastic very relaxing

outside looked like an old city pub, however inside was a beautifully renovated bar and dining area

location, noise, no microwave, laundry area very dirty

use of laundry facilities was also available to us and on site kitchen facilities

good location, free parking

was staying in room 1 the shower was awesome and room service done an excellent job with towels and

the wifi did not work well

wifi was included in the price

kitchen counter was sticky

accommodating and suggested the apartments which suited us perfectly with kitchen dining lounge laundry outdoor

wifi was available as we had very poor mobile network

lack of a proper kitchenette, the kettle, coffee and teas were stored inside a shelf

if staying longer, i would stay at an apartment with a kitchen

fast wifi and good hot

i like the wifi very fast..

awesome value, good room for family, free parking, friendly welcoming and helpful staff

the extra touches of complimentary bottled water and a complimentary drink in the bar downstairs were great

advertised room service on website & in room but no room service available

very friendly staff, always providing room service

bar is right downstairs so i believe it would get very noisy on weekends, however we stayed during

comphy bed and room service if you wanted it

the bar and restaurant are a bonus

laundry, kitchen utensils and cookwear etc

wasn t able to access gym

room was very modern and spacious with full kitchen and laundry facilities

fully equipped kitchen with full sized fridge and toaster and kettle

also loved that the hotel was attached to a pub, which made it a great option for dinner with our kids after a

wifi in 2nd room was poor - room 3.

room it was great to have the extra space 3 king size beds bath for the kids washing machine huge kitchen table

otherwise, the staff were great, parking for my large suv was good and secluded and best of all our evening

have air con that worked and better wifi

eg; the room we were in had kids writing on the bedroom wall

the apartments are bright and comfortable, the gym is well equipped

excellent apartment, laundry, kitchen, walk in shower and separate bedroom.

staff where so helpful, great gym and close to everything you can cook in your room awesome

solid wifi

had the best view for firework my kids loved it

lived the spa pool and the location

the pool and gym facilities were great too

parking at district shopping centre and ev chargers at parking

to the cleaning, could see dust and marks on the floor / chair - also wasn't able to order room service via qr

welcome drink was having limited options for kids.

i couldn t check into the room, i gave my food to the hotel staff to refrigerate it in their kitchen refrigerator

room service menu could do with a spruce up!

the pool and gym were amazing, staff were all very lovely will definitely be back again

rooftop pool and gym were great

housekeeping sloppy - a small spill on kitchen floor tiles, and leaves that had blown in not removed showing

reasonable size, helpful brochures inside of office, comfy beds, staying overnight has basic kitchen items,

wifi / internet basically did not work

said there was a laundry and wasnt

the bathroom did not have a sink. there was one sink for the kitchen and toilet.

a biggie but the shower temperature was a little challenging to control but the kids enjoyed the different lights

good parking and pleasant

no soap in the shower over the entire stay, three nights which meant that no room service was conducted during

lack of kitchen utensils

lovely staff, quiet motel, secure parking

good size lounge, kitchen area

the kitchen was well equipped and very clean the location was very near to the main town

reverse parking not allowed.

bells and whistles but a good shower, very comfortable bed, quick wifi and a basic kitchenette made this a

room service lacked

kids screaming up and down the hall til late

a nice light breakfast

tv didnt work well. the tv control didn't work at all. no reference for wifi sinal.

hear a family and their kids talking at lagging and carrying on at 2am in the morning

the free wifi was great and also the rooms location which was far from the main road.

the ability to receive room service for my meals, and the staff were very accomodating.

secure gated parking

free wifi, easy access, free and secure parking, friendly staff,

spa was nice

rooms were spotless, although the spa needs a wipe we were just there to sleep after a long drive from adelaide

prompt woth house keeping lady at bar with coloured hair was very lovely and accommodating

free laundry was great as well as the 20% off food at the hotel

parking easy in car

car parking was very easy

a restaurant and bar attached to the accommodation (huge bedrooms) is excellent

the bar and lounge areas were great for an evening drink and the hotel breakfast was excellent

i ordered room service and the lovely staff member that delivered it was so lovely

was great to take the kids to the werribee open range zoo

on the firmer side & i love plush mattresses however i ordered a lovely almond chai latte from room service,

room service was great and the location is very convenient

kitchen was a bit closed in, 4 walls, no windows much that i can remember was a bit overwhelming

the shared kitchen had everything, and the laundry was super handy

kitchen is very useful for travellers with the kids

price and location. separate room for kids

the shared kitchen has all the facilities to prepare your meals

terrible if you have kids and need to check temps

the shower in the spa - big step to get in not good for anyone with leg or hip issues

wifi didn t work

no wifi door closes echo around the building

was clean and spacious

was a cute little room, with a separate bedroom, nice shower facility, even had a european laundry, if needed

surroundings made our stay really easy and comfortable- amazing kids playground adjacent and the pentridge

full kitchen and fridge super comfortable bed built inside the walls of pentridge prison and gorgeous

the pool is amazing

ambience, hospitality, rooms, facilities, pool (beautiful and peaceful), food at the wine bar (10/10), nearby

lovely and quiet with plenty of parking, good laundry facilities, very friendly staff

shower temperature fluctuations without touching the tap wifi not great

kids loved it

neat spacious parking

a guest laundry with washer and dryer

the external garden and pool area is a great option to have

pool and spa area, great room and lovely staff, very welcoming and happy to help if any assistance is

good price, large room, well equipped kitchen and laundry, ev charging in car park, quiet area.

pool and spa area, great room and lovely staff, very welcoming and happy to help if any assistance

great wifi connection for streaming gaming and working, which impressed me

had an early check in beautiful room shower was good bed was comfortable the pool is amazing breakfast was ok

not ideal that the pool and gym are not part of the hotel, you need to walk through an arcade to get to a shared

the pool didn't have great sun exposure

a gym in the building would be great, or details upfront about how to access/get a card.

buffet breakfast (see peppers waylands for some amazing tips), and the gym and pool being in another building

i was surprised with the bar and casino downstairs but was a nice touch if your into that type of thing

location as we had to go to place near there next day. easy access and parking. quiet.

of parking for car and trailer

a lady came and welcomed myself and my grandson ( sorry i didn t get her name but she has 4 kids of her own

motel has a bar food and pokies and tab if that interests you

a bit noisy at nights with the very busy bar downstairs but everyone sounded happy.

stairway and elevator floors greasy from kitchen staff, smell of cigarette smoke in the hallway from a guest

rubbish bin in kitchen almost overflowing by end of stay

bed was comfortable and it was nice to have a dining table to sit at beside the kitchen area

think the pet friendly rooms should be on one level as i did hear dogs barking and there was a bit of an odor

no towels given for pool

i hope the pool and gym can be opened later!

the kitchen was closed but they still made us dinner and we ordered 3 meals with deserts and a every

large rooms great parking directly outside of the room

the bar and restaurant was closed

body soap, small bar soap, shampoo, a hairdryer, an extra toilet roll, tissues, a tv, free wifi, a full-length

bed comfortable and room was clean. wifi was good. location is good.

wifi was a bit in and off

wifi did not work in my room for the entirety of the stay.

both thought the breakfast was very good value for money

stay with daily room service

is good have indoor swimming pool , gym , and sauna

pool

everything is perfect. the location, the service,the pool&gym...

to use the wifi or google chrome

breakfast was great but didn t like using the tea leaves with the strainer far too fiddly and

lastly, i was really looking forward to the gym the hotel provided, however it did feel quite small and being

breakfast was good, variety was descent, menu didn't change at all, it was the same daily but there

was good, we had room service, delicious

walking distance to southern cross station. has laundry services. room and toilet is clean.

room service, took way too long to come and was warm at best.

there is a coin operated laundry downstairs and in the room there was a decent sized fridge, a microwave and

wifi was bad, i presume this is intentional so you have to 'upgrade' to the paid quicker wifi.

making a cup of tea (i worked-out the machine the first morning), a staff member came from the kitchen, to make

kids under 5 get free buffet breakfast the arcade corner - so much fun for kids of all ages,

bed costs $60 per single bed, self-parking is charged at a higher rate than valet parking, and laundry service

decore was excellent room was amazing tv selection amazing steam, spa and sauna excellent

facilities: gym, swimming pool, sauna. accomodating staff.

you have no laundry facilities

sauna and spa could have a couple section, felt weird being away from my friend.

i would like to use room service . unfortunately i couldn t call room service .

top-notch gym facilities

great service from check in, room service and the breakfast. kids also love the swimming pool.

i loved the modern design and the view you got from the room, the lobby, and the pool

it had a great shower, comfortable bed, plenty of storage room, a combined washer/dryer and full kitchen

the gym was mostly cardio focused, but i would have liked more weight lifting equipment.

swimming pool and spa facilities are top notch, with nice view

the pool was amazing. rooms clean

the gym is also located on the same floor

room was directly opposite the laundry and guest services, and noise was a major issue throughout the stay

there was just the bar staff downstairs if an issue

also the restaurant had great food for room service purposes

there was no indication of any wifi being available

reception, and the bar has limited hours if you need to speak with someone

and breakfast at hq's on william restaurant & bar was so good

great location and facilities room service food was divine!

location, 24 hr room service and friendly staff

hot tub & gym very good

clean, modern, efficient and helpful. bar staff funky

free link), has basement with jazz nights, ground level cafe, 2nd floor small restaurant and mini gym at 3rd

no mini bar or snacks in the room.

everything! room, bed, gym, clean

had everything in the room needed for cooking, washing clothes and the wifi was strong

the location, bar and birds basement venue

( i was given the same room which was still not cleaned as no staff for room service due to covid crisis

no kitchen facilities the dryer in the laundry didn't dry the clothes properly after 1h

good wifi

no room service, had to chase down more coffee and tea

a comfortable room at a reasonable cost, the room was excellent and very well equipped with wifi, phone, tv and

the facilities like the gym and spa where excellent and well

the wifi kept cutting out.

would love fries offered late for room service. only thing to comment which is tiny

cherry on the top : free ice cream for kids

the pool was fantastic, the gym, great equipment, the rooms, so comfortable, the staff, absolutely wonderful,

short stay but felt very welcomed at the restuarant and bar , amazing staff and location

would eat breakfast at one of the cafes nearby

beautiful, thoughtful and comfortable - the vibe, decor, bar, cafe, check-in, the room omg, the room service,

loved the pool and the spa and the rooms, the bars was so nice to sit and enjoy a drink

the gym has nice, high-end equipment also

great little gym too, friendly staff, and nice big kitchen facilities

staff at the bar/ restaurant were very friendly, great service

husband got phone hacked and only place he logged into public/shared wifi was the hotel so there may be a scam

location is great, access to kitchen, working area,gym, laundry

towels or water in the gym, or anything to clean the equipment with after use - this could be better

wifi worked well

dining area providing guests with a complimentary professional coffee machine, boutique teas, a bar fridge with

the kitchenette was great.

couldn't get the food i wanted for room service.. they ran out of a few different foods

the spa was old, had a plastic plug that kept coming off, so had to refill the tub a few times

breakfast was great and staff met the request for gluten free toast

breakfast was an all you could eat buffet but replenished all the time so it was fresh

the gym has weights kettlebells, dumbbells, mats, rollers and couple adjustable benches

i was also pleased to be able to have room service for dinner as i was travelling alone and

lovely breakfast and room service meal

the hotel has an inhouse laundry, therefore washing of your cloths can easily be done there itself

there is also a mini kitchen and window ventilation which is very convenient

staff really friendly and helpful. coin operated laundry facility on site. location very good.

minor things but the room needed a plug for the kitchen sink and a couple of hooks in the bathroom for towels

room service was prompt and courteous

the breakfast was delicious and the staff were very polite and friendly

good continental breakfast

breakfast was very good. location was good.

breakfast was repetitive after we had it for six days

breakfast was incredible - our booking came with the continental and hot food package

great location, laundry on site great for travelling light. perfect for station

to get free wifi to work extra blanket removed from room after second night light in entry way not

there is a laundry machine in the hotel, it might have be better

the breakfast location was impossible without advice from chef who happened to be in the top kitchen

convenient location, staff go out of their way to be helpful, lovely room service

gym was very minimum

the ev charging station is a great addition

cost. wifi connection is bad

they also gave us a box breakfast with cereal, milk and a cereal bar as we left early before the complimentary

there was a bit of noise from the bar next door in the evening

the bed was very comfortable, and the wifi and tv were excellent

i wish i could have had extra night without the kids ;)

use pool or wifi or restaurant so couldn't comment

the wifi exceptional

the gym is also quite good and operates 24/7

bed, tv, bathroom, basic facilities to make cup of tea, full wifi service, could leave bags for 24 hrs

bathroom floor slippery and brekky for kids cost

i did not like the fact that the gym closed during the night.

coin laundry is also available (4 dollars for washer and 4 dollars for dryer)

parking and mini bar - not available

apartment was very clean and well maintained, kitchen well stocked with everything you could need

laundry machine in the room is a plus

the horrible smell around the pool area

also loved the heated pool and gym

city room was great space, comfy bed, small kitchenette to do own food, great shower,went to the gym great set

large well equipped rooms (apartments) - clean, good toiletries, laundry facilities in room but discrete, lovely

the staff. the pool, sauna, gym and the location. as well as a lush lobby.

none of the televisions would connect to wifi or any of our devices and the second suite that we booked had

tv didnt connect to the wifi had to hotspot from phone

rooms (apartments) - clean, good toiletries, laundry facilities in room but discrete, lovely gym and pool, very

also had a laundry and paid parking if needed

10$ laundry access, gym

and i do like their gym room and kitchen

kitchen facilities, location, friendly staff

the staff were friendly and great location. free wifi was awesome.

lovely pool and spa again with a great view

the facilities in the room were excellent: comfy bed, the right amount of furniture, robes, kitchen, washing

have liked tv in bedroom, or at least better wifi signal there

good location has a gym onsite full furnished apartments including laundry.

great views, the comfort, the cleanliness, the laundry facilities, the wifi, tv channels, close to everything

the wifi code provided did not work.

beautiful kitchenette and bathroom. good views and sun. lovely staff.

wifi didn't work properly

but staff is not helpful like what mentioned in reviews, been told that they are not providing room service

wifi password did not work.

breakfast was good (not amazing, but certainly fine) and included in the price

not good communication on how to achieve complimentary laundry wash so missed out

included in the package like tea,milk,water which makes life much easier for the family with the kids

great breakfast, gym and of course room, second time there now and i will go back again.

the buffet breakfast had a really good spread, with enough variety

wifi must be free for customer and card for open the room door must at least give 2 for those who

also have a laundry and smokers lounge downstairs

free wifi would be good.

we made use of the laundry facilities which were a little tricky to find at first but was so handy, it s app

nothing else to choose from and told kitchen was about to close

plenty of space in the room, full kitchen and perfect position to explore melbourne!!

great mini bar offering

there was no menu in my room for the on-site indian restaurant (room service comes from here)

had a meal in the bar area which was very nice

nothing friendly helpful staff great laundry facility

heater stopped working at 0100 am in the middle of a freezing winter night with young kids in the room

the gym is aesthetically pleasing but if you are serious about fitness you'll find the weights are too

room service line and qr code ordering for room service was impossible

had to ask couldn't get wifi to connect

liked that it was close to the aquarium - we walked there the next morning with the kids and spend most if the

the gym was a little small.

very good location in melbourne cbd free wifi was included in the

delay in room service

staff at reception were lovely drinks at the bar a great price

the mini bar and free tea and coffee offerings weren't great

kids and husband kept me awake snoring, finding teeth

no on-site laundry for guests to use like auckland ibis

we even ordered room service for breakfast, and it was fast, five star, and delicous (home made granola with

they also need to stop letting the door to the laundry room slam each time they go through there, no one needs

the room was clean and well kept. the breakfast each morning was outstanding.