wifi didn't work. and because i was there late, there was noone to ask for help.

the bar staff, you very friendly and helpful, good to chat to

heaps of parking

easy to find and great parking. close to everything

to be the best ud83dudc4c on arrival the receptionist was very welcoming & thorough the bistro & bar were

huge pub with great meals and excellent off street parking

breakfast and had a playground for kids in bistro area.

very friendly staff withplenty of parking space and the advantages of late check in

wifi didn t work

room,facilities(very good wifi)

the gym and pool also peace and quiet

great lake, pool and space

we were close to the pool and gym, which was well equipped

it was room service, came cold, toast was disgusting, egg undercooked, no salt or pepper on offer, coffee

the gym equipment

comfortable, great room, bed clean, next to a bar where you can get a feed, liquor store where you can buy a

perfect location for us, back from the road, good parking.

cigarette smell in the room, room service did not swap wet towels, bathroom mat

only had 1 soap, the kettle at the bottom of it looked a bit rusty, and the wifi was hard to connect you tube

at reception were really friendly and welcoming, it was in a very convenient location, plenty of parking, and

power points in room, lack of secure parking is a real biggie for us so could sway us next time

room was tidy and spacious for a family with kids

clean. friendly and helpful staff. plenty of parking,

no secure/undercover parking

free drinks from sports bar downstair

very clean free parking free wifi large play area for kid free pencils n drawing pitchers for kids free toy

you would expect for a 3 star hotel, was clean, spacious enough as we had 2 adults and 2 young kids in a king

rooms comfy beds location parking & service

beds very comfortable nice bistro kids playground

easy parking

lovely and quiet with plenty of parking, good laundry facilities, very friendly staff

no playground for the kids

staff were super lovely, pool was great, spa bath fantastic, great location

kids loved the pool

kids loved the pool

needed room service ( cleaning and rubbish taken out ) carpets very much need a steam clean

wifi coverage

the friendly staff and the rooms are always nice and clean and parking space was right outside our room

very clean quiet good parking close to shops swimming pool was clean

parking outside the door, large main room

the kids play area in the foyer was a very welcoming touch

i will definitely be trying the gym and courtyard next stay

hiding in the kitchen

no freezer section in the bar fridge. otherwise, can't fault it really.

are always friendly and helpful and the chef/kitchen were great in ensuring i could get meals that catered for

the place near the airport and near transport thanks no wifi in my room the children very up set

good clean facilities and great access to bar and dining

pool was great spa wasn t hot

- false advertising not clean not maintained - old / no cold water in shower no wifi in other

having the laundry option was also very good

great location plenty of parking and staff extrememly friendly & very helpful

the self-contained kitchen was just perfect ud83dudc4c ud83dudc4d

wifi connection was very poor

it was clean, quiet and had parking right next to my cabin

free wifi

wifi was

slow useless wifi

no crockery for kids' breakfast

comfortable room clean good bar restaraunt close to flemington race course across the road from woolworths

why do i have to sign in with an email address in order to access the wifi

be warned, if you are staying there, the property next door is a bar and runs kareoke fri/sat night, so our

stairway and elevator floors greasy from kitchen staff, smell of cigarette smoke in the hallway from a guest

a bit noisy at nights with the very busy bar downstairs but everyone sounded happy.

access and nice location, bar and restaurant right there did not need to go out if i had a big day

rubbish bin in kitchen almost overflowing by end of stay

the area did not feel safe for us with kids for a walk around

friendly staff, clean venue and room. got a complimentary beer at the bar so that was good

staff where pleasant and kids eat free in the bistro.

good wifi

hotel parking near entrance to pokies, not good travelling with kids

and comfortable room with daily room service

the parking is very convenient and the room area is safe

car parking, easy out of hours access, comfy bed and spacious.

other staff at the bar were most

use of laundry facilities was also available to us and on site kitchen facilities

access to use the pool, spa & gym and walking distance to shops, restaurants & clubs close by

kid's loved the pool

comfortable king sized bed and beautiful, adequate sized freshly cooked breakfast

very comfortable room, good gym facility, good dining options

breakfast was ok had bacon and eggs

the rooms where modern and clean the staff were simply amazing, the bar was a great little place to sit relaxing

loved the swimming pool and hot spa it was amazing and a lovely view

wifi connectivity

bed was comfy, room was a perfect size the gym facilities looked great, the pool looked inviting, but was windy

the pool was so clean, nice view, and the jacuzzi was relaxing

had to make laundry for even the clothes closed in my bag as they smelled like i was staying in a kitchen

bar upstairs was great for drinks and food

everything was amazing from room,pool and gym

room service menu could do with a spruce up!

the gym was impressive and sauna fab

room, friendly staff, facilities in room, the gym was nice and quiet

powerful shower, well equipped kitchen

there was also a gym

this stay i also got time to try out the gym, very pleased with all the different machines they have

laundry in the hotel for convenience and kitchen supplies for late night snacks

wifi is terribly weak and unstable from time to time!

wifi could be better.

low wall alongside the parking space outside our room was too high, and stopped the car door opening

beds were so comfortable, clean and tidy unit, kids enjoyed a bath

laundry is inconvenience

the complimentary champagne on arrival, the complimentary margaritas and tapas at the bar in the evening and

the bar and lobby are great spaces

the pool was clean

infinity pool and bar very relaxing

best part it's pet friendly so we got to bring our toy poodle and she had the best time, they gave her a doggy

kitchen had no eggs for breakfast when we booked as a group of 25 people

i wish i could have had extra night without the kids ;)

breakfast was amazing. room and location was excellent!

onsite laundry

extra lock on door for the kids extra set of cutlery and towel there wasn't any hanging picture lock for fridge

hotel is run down (filthy carpets, damaged walls in common areas, lifts etc) and staff leave laundry baskets

no soap holder for the basin and also no sink in the kitchenette

the kids enjoyed their stay

staff was amazing they made sure my kids had a fanstastic time, they went the extra mile, chatting to them,

friendly staff from the front desk to the bar staff to the cleaners

the indoor plants the pool spa and gym the bar and restaurant the e-bikes everything

the pool, spa and sauna complex was fantastic and the gym was exceptional.

helpful and cheerful and contributes greatly to the overall experience, and the upstairs whiskey bar is superb

smell in pool area, which was otherwise superb

the indoor plants the pool spa and gym the bar and restaurant the e-bikes everything

excellent customer service - in particular jan from the breakfast buffet service !

the breakfast was excellent a great variety of options and top quality food, everything was fresh

wifi works

not good communication on how to achieve complimentary laundry wash so missed out

entertainment is very dated and couldn't get netflix going for the kids was the only complaint

lobby area i came across toilets the guests could use without having to go to there rooms, and a laundry mat

the mini kitchen with microwave plates cutlery all to hand was a huge

great room service and breakfast was awesome

the free limited wifi was enough for my needs.

walking distance to southern cross station. has laundry services. room and toilet is clean.

city), staff were amazing, the hotel and my room was immaculate condition, functional in terms of kitchen cutlery

the room service when required is quick as well

great, room had everything you need - although i could not find the wifi password, but that's probably on me

loved the coffee machine & the stocked up kitchen

/ check out later (due to my flight times), the room was spacious, clean and good value, and the pool facilities

laundry facility - old coin operated machines

used up my free wifi allowance quickly, but understand that they can't give us endless data

i like the communal kitchen area

also, i could cooked happily in the kitchen (there were cookware available)

arrival we thought it was more a hostel and may not have been suitable for my family with two kids under 5yrs

within the free tram zone which is a bonus to tour around city with young kids

pool was heated just right

good breakfast

no laundry on site no bar

good location. kids loved the pool

supermarkets, shopping centre, great restaurants, train - frequently running into town; gym

wasn t able to access gym

new, clean apartments with everything you need with kitchen & laundry in your apartment

room was very modern and spacious with full kitchen and laundry facilities

gym wasn t great.

friendly staff and with a family of 3 kids staying at the property, their kindness made me feel at home

location, beautiful historic building, lovely pool and very warm reception and felt very homely from staff

nice staff, very accommodating. room was quiet, comfortable, and clean. loved the sauna and gym!

no room service!! and no dining room

there was even a pool, bar and restaurant, though sadly they were closed due to the virus

the boys loved the pool and spa, room service food was exceptional and the hotel design and room was modern &

a 25 minute call wait time and myself and my partners phone had no reception, however i only had wifi due to

as i walked up to one to get some food a member of staff removed it and went to top it up in the kitchen

the pool and spa area was amazing

amazing leisure area with the pool, spa and sauna

rooms are quiet and they provide wifi

wifi was non existence, and i could not connect to netflix or any of my apps on the tv

as it s my night of luxury , peace and quiet before going home but this time it was noisy with kids running

breakfast was good and the 11:00 check out was very civilised

the bar area is a bonus

bar staff and kitchen staff are exceptional

the kitchen was closed except for breakfast.

and the staff were exemplary, they even gave us an upgrade to our rooms, and looked after for the breakfast,

the upgraded room and quick room service

breakfast options are satisfying, and housekeeping does a fantastic job

didn't use the facilities available (gym/restaurant) but looked in

apart from having to call room service to clean the room, nothing.

no free wifi available

eat at the bar or restaurant instead

good touch having free pool in the bar area

pet friendly hotel, good location, free wifi , and the stuff are nice.

great location, helpful staff, nice room, laundry room in the hotel.

would have been great if the room service times were on the menu in the room - i arrived too late for dinner at

couldn t hear noise from the bar next door

pet friendly in the city

when the kitchen door was opened i looked in, the floor didn t look any better

room for a small but simple kitchenette with a bench and a sink

was great, no issues, the bed was comfortable, and the bathroom and the kitchen and the loungeroom were clean,

modern room and helpful staff- wifi should be free and foxtel was lacking in selection of channels, sky news in

a 4 star hotel and there should be a kitchen, washing machine and dryer inside the room

in room service, exceptional

the gym was really clean, and equipped with high-quality equipment

we like the place. we enjoy the view. we loved the swimming pool.

the rooms are very luxurious and the food and bar were incredible

the room service and mini bar prices are very expensive

in later, however the staff said a room was ready for us - unexpected and amazing with two tired kids in tow

lovely downstairs bar with a great happy hour

the gym needs some proper gear

liked that it was close to the aquarium - we walked there the next morning with the kids and spend most if the

can't think of anything other than the wifi being unreliable.

to use the wifi or google chrome

location, check in was super easy, comfy rooms, breakfast was amazing too

with dark hair, who was there every morning), there was a really lovely young girl at the foundry bar on monday

breakfast was good, variety was descent, menu didn't change at all, it was the same daily but there

location, decor, service, new, room service meal was delicious (and prompt).

my kids feel right at home here and sleep so well

not enough variety of gym equipment.

the fact that it's got a kitchen, laundry, and it's right next to watergardens shopping

the wifi was hard to log onto

modern and good kitchen facilities

tidy quiet, modern close to restaurants, shopping centre, excellent pub, parking

variety in venues at the property eg bar & restaurants

wifi details were not included in the room, we were required to call he facility to get it set

the bed was super comfy! and the spa in the room was a great size. room service was excellent.

close and convenient, great parking, laundry facilities very handy.

great hotel, excellent facilities, great staff, location. great gym and pool.

for health and fitness are excellent and the wifi was extremely fast

also room service and the jin bar aren t open monday and tuesday

a walk in breakfast buffet client and they made it so easy to accommodate myself with two little kids

great facilities with the pool, gym, sauna and steam room

great city location. breakfast included in tariff. guest laundry available.

gym was very minimum

good wifi car parking included varieties of breakfast convinent

great proximity to southern cross, friendly staff, gym facilities

the kids loved the breakfast choices

equipments, mini kitchen in the room, they borrowed used bike helmets for free, the hotel is very

the kitchenette was great.

the smell of carpet in the room, and that there was no washing machine in for laundry.

kitchen and lounge had everything you needed for a stay in the heart of the city

had a little kitchen which is always welcome

great hotel for children. they loved the pool. friendly staff. great location.

spa, sauna and pool were amazing

the view was amazing! room so clean! best wifi we have ever had at a hotel

good location has a gym onsite full furnished apartments including laundry.

all the amenities i wanted were there - washing machine, pool etc

free wifi and well priced with discount for cash payment

no room service, had to chase down more coffee and tea

fast wifi, good air con, and a simple, no fuss setup that makes getting in and out of melbourne

( i was given the same room which was still not cleaned as no staff for room service due to covid crisis

the room was quiet, wifi available, room equipment as expected

rooms, awesome views, well equipped kitchen with big fridge/ freezer, comfy bed, great clean gym, pool, whirlpools

my kids loved the pool

it had a great shower, comfortable bed, plenty of storage room, a combined washer/dryer and full kitchen

new facilities (pool, gym, sauna, steam room) made for a special stay

enough space for a 4 night stay and good for 1 adult, 1 child or 1 adult 2 kids

options to eat, play pool or mini golf or ten pin bowling and arcade games - amazing

the pool at metropol is amazing for the kids. room service is excellent.

our stay at crown, convenient, central and clean great facilities, including pool, gym and sauna

the infinity pool and spa area were amazing

best location to visit melbourne. pool and gym where outstanding.

daily room service

the sky bar was not open yet the sign down stairs said the grand opening was on the 10th july and we had

confusing welcoming no room service despite an explicit reminder

we enjoyed m&m rooftop bar above

love the amenities like the bar and restaurant

the thing i didn't like most was during my whole stay, i would put up the room service sign maybe 3-4 times

there is gym in the hotel opened for all guests

the signage to the gym was hard to follow

breakfast, gym, location

they were not respectful for other people staying in in rooms or considering kids trying to sleep at 9

service was inviting, pool was great. room was lovely.

full kitchen and great heating

loved the kitchen and laundry facilities en-suite

rooms (apartments) - clean, good toiletries, laundry facilities in room but discrete, lovely gym and pool, very

didn't like that the spa wasn't adults only, it's very hard to enjoy it when there are a lot of kids running

and there is an indoor heated pool and gym

i didn't realise the pool was open to the weather the weather was cool so i didn't use the pool

free movies, pool, friendly staff, gym, etc. thank you, it was fantastic!!

hot beers delivered by room service

even the minibar was filled although i personally do not use it

pool was lovely - enjoyed a swim and sauna

also has a nice rooftop bar

hospitality and service, beautiful hotel, amazing pool , personalised service even sending chocolates and a

the bedding is so comfy the pool area, the sauna and steam room are fantastic

also took over 1 hour to get room service

we were able to check in late after our flight as the bar is open until late

room service after hours

place was well maintained and the room service lady was very helpful

hassle free wifi and room service

kids and i fell in love with the beds & how comfortable they were

fantastic wifi

location, rooms, room service was really nice and reasonably priced.

no hard copy room service menu in room.

the wifi connection

comfy bed, great breakfast, wifi provided, great staff

not much stuff in the kitchenette

wifi kept cutting in and out couldn't connect to it at all

wifi did not work

wifi was not working. a bit noisy.

near tram stop not too far from cbd. property is clean room service is good city facing view.

free laundry facilities

location was great, gym and facilities excellent

gym and a library

location and 3-bed apartment was fantastic for the family. pool very nice also!!

4 fast lifts so short wait, large tv, dishwasher, dishwasher powder and laundry powder provided

hot tub & gym very good

good location and friendly staffs - fast wifi

location and free wifi

location, 24 hr room service and friendly staff

room service was awesome

great room, nice jazz bar downstairs friendly staff

the kitchen has most things but not for full cooking

think the quality of food could be better at the restaurant hotel but i think it s okay for bar food but not

plenty of power points, good wifi for chromecasting

i have everything in the unit, bathroom, kitchen, and bathroom plus balcony with a great view of the city

the complimentary free breakfast with the crystal club

location good didn t have breakfast

breakfast was both well presented with a wide healthy and fresh variety of delicious modern and old

visit the pool after the kids are gone which is 8-10pm, the pool is beautiful and they have a cozy steam room

love the gym so much

body soap, small bar soap, shampoo, a hairdryer, an extra toilet roll, tissues, a tv, free wifi, a full-length

bed comfortable and room was clean. wifi was good. location is good.

wifi was a bit in and off

wifi did not work in my room for the entirety of the stay.

the room came with free wifi, although spotty at times, as well as tea and biscuits

clean & comfortable, easy to find on the main road good kitchenette so we self catered good value for

if staying longer, i would stay at an apartment with a kitchen

wifi connections & hair dryer not working ud83dude15

kitchen didn't have any bowls or plates, tv remote not functional, no netflix

room service was quick with good selection, including gluten free options

no sun on the pool.

gym and pool facilities were also

room service times were a little early

as well as having access to the mix bar using our daily $100 credit, could not have asked for a more pleasant

wasn t given the wifi password should be given on

the reception in the kitchen area is a little odd

the communal kitchen and lobby area with magazines, books and dvds is great

in addition,there is a laundry service one can use

service, very clean rom and kitchen and most of all very accommodating staff

had a drink in the whiskey bar the waiter was very knowledgeable and

great room and nicely decorated. small but adequate gym

breakfast is amazing, great choice and friendly staff

gym was also nice

small gym bad breakfast and coffee

phone reception was very bad, and i could not log into the wifi

some great staff and great setting with a nice cafe for breakfast and happy hour drinks

location was the best, the staff was so friendly and welcoming, nice bar and happy hour was great

the coffee and breakfast were delicious too

hotel has its own bar and restaurant for breakfast

the outdoor area is perfect especially with kids and the addition of the outdoor games, makes for wholesome

loved the big communal area with games and free parking

great experience kids loved it

the free minibar was a nice touch and the wifi was excellent

we are adults and the only entertainment available is an ipad

in a penthouse, awesome experience, great to allow kids to sleep at night

swimming pool was nice and cool

really good gym, the pool was great too. rooms were good

the room was spacious, tidy, great for kids. the pool was great.

maybe different lighting to dark . and a good kitchen update

wifi was meh, so just used my own data

cleanliness and room service

great sports bar two doors up

no laundry fascilities

my kids enjoyed their stay as there is youtube in the tele

location, great service, wonderful bar and comfortable bed

were hoping for room service breakfast and late night room service as a treat, but during this time the restaurant

the indoor pool is great, especially after a workout in the

friendly, clean, great breakfast, lovely indoor pool and excellent location

amazing views, great roof top bar, excellent location, great pool

loved the chromecast and wifi too

has some good resturants and bar as well

the shower, the staff, room service, the view, the wifi, close to all amenities

could have had another light for small kids to use as a night light

had a room with two double beds (mother travelling with 2 teenage kids) and the open plan bathroom with its

an issue, just a comment, i found the gym to be very hot (noticed it as soon as i walked in)

location, restaurant, gym, great breakfast service

we had a great stay here. comfortable and in a good location. room service was good too.

check out time to make up for delay of restaurant service and gave us 2 toy clips for our kids

breakfast was great the beds are comfy and big

room service open my room for cleaning without double checking if i was in there

reception, and the bar has limited hours if you need to speak with someone

location and included complimentary drinks in the room and at the bar downstairs

room was directly opposite the laundry and guest services, and noise was a major issue throughout the stay

we had to reach out a few times since some essential information (like the wifi password and checkout instructions

rooms are spacious - was great for a family with small kids

only downside is there's no washing machine/ dryer in room, but there you can do your laundry at the laundry

2 our room 203 i think kitchen doesnt have a curtein to cover window

perfect location nice service with laundry room.

the wifi was really fast and smooth (great for us as we were working from the room during the day)

nice swimming pool and fitness center as well

was good i would only suggest you put a spatula in the apartment kitchen lol so i can fry my eggs

wifi a little inconsistent, and some ability to make a coffee would be great, e

e comfortable beds, tv, kitchen with microwave and oven, fridge freezer, washer dryer, nice bathroom and bonus

while i didn't use the the available room service, just having it there offered great piece of mind

have liked the cocktails delivered to our room rather than having to go to the bar and take them back

wifi was non existent so i had to rely on my personal hotspot from my phone to work

service was lovely; the reception woman i spoke to twice was super friendly and helpful, and the room service

helpful staff location easy access parking next door great room service would highly

from the staff to the room we had a view of southbank which he was perfect for xmas eve breakfast plenty of

loved the gym being open 24/7 very modern and the communal kitchen was great

good location and facilities like kitchen and gym

staff at the bar/ restaurant were very friendly, great service

towels or water in the gym, or anything to clean the equipment with after use - this could be better

they have newly furnished with a huge high-tech share kitchen, gym room

wifi didn't work properly

i was a bit worried about what i had done but was very happy and would stay again even knowing wifi not good

beautiful kitchenette and bathroom. good views and sun. lovely staff.

power supply to kitchen was a bit dodgy.

own apartment with facilities to cook,do your own laundry, reliable wifi

location and the room service were really good

was great, rooms were quiet, spa was excellent

plus you can cast from your phone to the tv and watch netflix + free wifi and has laundry service available

plus you can cast from your phone to the tv and watch netflix + free wifi and has laundry service available

was able to use gym to shower after check out (and before getting on long haul flight)

we are a small family of one adult and 2 kids, so we usually get a queen room and have the sofa bed made up

room didn't have all basics. laundry bag, menus, little things basically.

wifi was slow and bathroom was small, a tight fit to get into the shower, without bashing your foot

kids would have loved a pool water pressure for the shower on 11th floor was poor

wasn't impressed when i stepped out of the lift into a construction zone as i was looking for the laundry

very accommodating staff from early check in to availing of laundry facilities.

-excellent location in the heart of the city -great air-con, wifi connection -near supermarket

may be laundry a bit expansive,

free breakfast with great flat white coffee

good laundry