instructions at check-in on how to connect to in-house wifi

on a sunday during breakfast and i had to carry a huge tray of food to my room there needs to be room

very noisy late arrivals with kids no conditioner in the dispenser in the shower

we had been up since 5am and we just wanted the kids to go to bed, very, very disappointed

not much air circulation in the gym, also needs music in there

wifi was a complete waste of time, did a speed test and got 0

last night we went into the large sports bar for a meal and to watch the footy

bar staff weren't as helpful and lacked the service and professionalism of the other areas

i didn't like the fact their was kids or something above my room they were running back and forth for a hour

plenty of parking

was very clean and parking was outside the room

clean & comfortable, easy to find on the main road good kitchenette so we self catered good value for

kitchen didn't have any bowls or plates, tv remote not functional, no netflix

the room came with free wifi, although spotty at times, as well as tea and biscuits

wifi connections & hair dryer not working ud83dude15

very friendly staff, always providing room service

comphy bed and room service if you wanted it

would like larger or separate rooms for kids.

kids and i fell in love with the beds & how comfortable they were

very clean modern hotel, the rooms are upstairs, has a lift, rooms have all the comforts tv, bar fridge, big

room was very modern and spacious with full kitchen and laundry facilities

laundry, kitchen utensils and cookwear etc

new, clean apartments with everything you need with kitchen & laundry in your apartment

the staff used to gym as a storage facility for boxes of goods

part of the hotel wonderful stay sensational bed and the bar thankyou for the best cocktails ever will be back

the most secure place for parking so just go out and by yourself a good old fashioned steering

was comfy everything we needed for the night and close to easy airport parking where we leave our

modern and clean, convenient location to airport parking, good service, very comfortable bed

wifi was excellent, bed was comfy and the room was clean and had a fresh feel to it

the kitchen is not well resourced but we managed to make do

handy to airport and restaurant and bar were very good ud83dudc4d

hotel staff were vey friendly and the pool and spa was awsome

the staff at the bar was very friendly

good buffet breakfast and restaurant

the pizza was a mccains pizza put in the microwave and the meatballs in kids meal were hard as a rock my toddler

wifi did not seem so good

loved the bar and the pool table, the service was amazing and the food for dinner was so cheap and

only drawback was the spa wasn't hot enough, in fact it wasn't hot at all so i didn't use it although i wanted

if there was a play ground for kids that would awesome

comfy beds, handy shuttle service.

free shuttle to airport - bookings.com should highlight on hotel site please

we were upgraded to a lovely exec spa suite front desk were efficient and very nice on site resturant beautiful

were upgraded to a king spa suite

bed with lovely linen , fluffy pillows outside garden sitting area this place also has very nice pool fabulous

everything we always stay here staff location room service food it s fantastic

plenty of parking

pics had a spa but didn't get one with this room

wifi poor in rooms. kids had to sit outside to use it.

beds were so comfortable, clean and tidy unit, kids enjoyed a bath

no pool or grass areas for kids

just bar staff were exceptionally snobby and unhelpful

room service every day, everything was clean

screaming kids running up and down the hall, the mum yelling, this was until midnight

didn t realise there were laundry facilities in the apartment, and when we asked about laundry options were

loved the quirky cell set up in the bar and the pool and gym area

great location, easy drive to the airport, clean and comfortable, very useful free parking!

i made a good choice to select this hotel instead of hotel at cbd area, alot of parking available and safe

off street parking a real lifesaver

laundry was

lack of kitchen utensils

as a lone woman travelling i felt very safe and relaxed on arrival parking close, dining alone not a issue

fhe hotel is not for families no room for the kids to move

not much. internet didn't work.. free wifi but no internet on tv. couldn't watch you tube.

comfortable room clean good bar restaraunt close to flemington race course across the road from woolworths

no crockery for kids' breakfast

standard motel rooms great shower and two double beds comfortable for 2 adults and 2 small kids

breakfast, shuttle.

the rooms were clean, comfortable and well-equipped, and the airport shuttle service was fantastic very

desk and bar staff, our first point of entry were smiley, polite and welcoming

lovely grounds and pool area and the staff were really relaxed about a late check-out

location as we had parked our car at andrew s airport parking and it was only 5 minutes from there

gym is well-equipped

if you have a 4wheel drive let them know cause some of the parking can be a challenge

had very reasonable parking and free shuttle to the airport and they were very friendly and helpful and the

wifi not good.

wifi was super slow and could not use it.

free wifi, easy access, free and secure parking, friendly staff,

nice and helpful trustworthy owner and staff, big and very clean room, great location (for car parking & for

the wifi was excellent

had good laundry facility, comfortable room everything we needed

access to motorway to airport - 10 minute drive guest laundry facilities guest kitchen: bench, hot-plate,

28$ airport shuttle service (2 people) liked that they have laundry detergent to give guests

wifi only at reception

the breakfast was quite enough for us.

the free wifi was great and also the rooms location which was far from the main road.

food options were great and friendly bar

parking close to rooms was awkward to get into some parks and a ute and trailer took up most of the

good off street parking

hotel provides platters and bar tab for funeral wakes

good value for money and handy location safe and close car parking, helpful friendly staff

also laundry was dirty and disgusting and whilst inside room was clean everything else was

wifi info in the rooms, it's only on a print out at reception.

laundry is for small loads only and can only be done by management for $10 ,however, there is a

if you need to use the wifi don t forget to ask reception on check in for the password

it was clean and came with free wifi

the kids loved the room service pizza

you need to be an accor member to get fast wifi

there was better communication about how the room service charge works

lack of gluten free food on the room service

the comfy bed and room service , the buffet breakfast was so delicious

it was quite troublesome for me who using international wifi, so i need to call using international call

the young woman at the desk gave us a voucher for breakfast which saved us money

& effective shuttle service from airport

room service & restaurants

need 2 pillows, pool use is extra cost

use of laundry facilities was also available to us and on site kitchen facilities

the bathroom was a bit tacky and there was no wifi

a big bonus was the free parking provided

it was a big bonus to have a microwave and toaster in the laundry room too

was staying in room 1 the shower was awesome and room service done an excellent job with towels and

staff are always pleasant and breakfast is much better value than buying it at the

to main terminal past back of maccas where groups of kids looked like they might attack you

didn't have breakfast - left early. great value for money and excellently location

free wifi

very noisy,other guests yelling outside our door and kids running up and down banging doors

breakfast ,pick up, room and bed size all excellent

convenient, has a good little gym, restaurant and room service as well

qr code for after hours room service didn't work, we attempted to use it multiple times but the request kept

enjoyed the bar service - staff were

breakfast was great, nice that kids eat free

a bar of soap was left in the shower used

only disappointment was the pool was green with algae, no bar or restaurant on-site either.

not family friendly with young kids due to noise

the front gets you into the city in 15mins and it's a short 5-10min (depending on how slow the kids walk) to

there was also a guest laundry, although there was an additional charge to use it

breakfast was one of the best hotel full buffets we ve had

location, high floor room, bar, pool are all

breakfast was outstanding, great variety and made to order options menu available

amenities top class breakfast was outstanding, wide variety and made to order options menu available also

good wifi the location is priceless

i did not make use of the kitchen facilities.

parking provided at no extra cost

the mini-kitchen was a good size for the room too

bit dated and no room service

parking. variety of shops near by

great value. convenient location to airport. great bistro for kids.

free wifi

was a bit of food smell in the hall where rooms located, probably from kitchen

especially the front house reception lady the bar ladies in the bistro, waitress s for our private function

in the outskirts of melbourne, free parking

close to the local shops and train station and easy to find. plenty of onsite parking.

be checked, the layout of the rooms could be better the entry could incorporate the bath room and kitchenette

need more stuff for kids to do.

the apartment room also had a fully functioning kitchen

convenience to train station to get to melbourne good secure parking,friendly staff.

great location , immaculate , had breaky downstairs and room service is available

wifi speed is below average

coin exchange facility in the laundry would be of great help

security a plus, parking great, would stay there again

breakfast buffet was great. the meals in the sports bar awesome, and the bed was super comfy!

thin walls. next door was drunk and loud with kids screaming and slamming doors.

kids got their own beds and room which can be hard in some hotels as they only offer 2 double beds

price and location. separate room for kids

n laundry closes early

walk to southern cross station), very clean, good communal kitchen, near aldi supermarket, good wifi (but note

room i was in was right in a corner and parking there was difficult when someone was in the rooms next to me as

one of the morning middleages lady room service staff was dead deaf or completely arranging pig

it was comfortable, plenty of car parking available and a lovely restaurant on site

was as described, room was clean and comfortable , mattress was firm, the pool and spa were great and the manager

room was very good comfortable and quiet and the bar was a good place to unwind after a days work, the restaurant

the self-contained kitchen was just perfect ud83dudc4c ud83dudc4d

it was clean, quiet and had parking right next to my cabin

wifi connection was very poor

no wifi available no bedside lamp in need of refurbishment

free wifi

breakfast was very good. location was good.

breakfast was repetitive after we had it for six days

the breakfast was delicious and the staff were very polite and friendly

breakfast was incredible - our booking came with the continental and hot food package

the breakfast was delicious and reasonably priced

body soap, small bar soap, shampoo, a hairdryer, an extra toilet roll, tissues, a tv, free wifi, a full-length

wifi did not work in my room for the entirety of the stay.

bed comfortable and room was clean. wifi was good. location is good.

wifi was a bit in and off

and clean bathroom and kitchen

the gym equipment wasn't adequate.

very high quality kitchen for cooking in

staff where so helpful, great gym and close to everything you can cook in your room awesome

down stairs and it s right across from the district which has so many things to do with kids and plenty of

unit was filthy out in the back terrace and also the fact there is no dishes or cutlery despite a kitchen full

lots of parking available

empty kitchenette. no crockery, cutlery or kitchen items.

kitchenette had no cutlery or crockery other than a couple of spoons and tea cups, only seemed a

clean and tidy, modern accommodation, easy check in and out, lots of parking, most comfortable bed i've slept

staff were efficient and very friendly, room serviced each day and a lovely pool area as

was no room service but they gave us other solutions if we did want to order food with the cafe next to

complimentary new release and kids movies

city), staff were amazing, the hotel and my room was immaculate condition, functional in terms of kitchen cutlery

pool and spa area, great room and lovely staff, very welcoming and happy to help if any assistance

room was directly opposite the laundry and guest services, and noise was a major issue throughout the stay

room service open my room for cleaning without double checking if i was in there

location, size of room, quietness, wifi, cleanliness, and easy access

staff in the bar downstairs (this is not a conventionally manned hotel with a reception) were so helpful,

location, views, room service

the pool and gym were amazing, staff were all very lovely will definitely be back again

room service coffee came in a paper cup, and not a mug.

rooftop pool and gym were great

staff were awesome, buffet breaky excellent tried the room service awesome infinity pool a dream, gym great and

paying a tray fee for room service

great for kids with nice pool to refresh after a busy day. close to lygon food outlets

loud outside our room while loading up their trolleys for their daily cleaning rounds (the laundry closet was

the room was exactly what we needed and was topped off nicely with the addition of a spa bath

the wifi was iffy and frequently disconnected

spa and pool and service

10$ laundry access, gym

were fantastic and easy to approach, gym facility was excellent and had a very good workout and session myself

and i do like their gym room and kitchen

location, helpful staff, laundry facilities appreciated and though small the room was sufficient for our needs

(from downstairs restaurant kitchen

she immediately swapped my room at no extra charge to s spa suite

bed comfortable, parking and breakfast great.

free parking and fast wifi

wifi excellent

the wifi was brilliant

wifi was good

the pool and heated spa were great also, a bonus for our stay

the pool and gym facilities were excellent

the swimming pool and spa are lovely. great location good value for money

the pool and gym facilities were great too

the shared kitchen and laundry even had an iron and ironing board

a simple continental breakfast bar ie oj, cereal, toast & condiments even for a small fee

a great kitchen, laundry facilities and the rooms are well set-out

plenty of bathrooms, a laundry service, and okay kitchen

plus was definitely the location, next to the fitzroy swimming pool if you need to unwind in a spa and steam

i had called up one night asking for the 24hr room service and was told by him that there was no food at all,

not much food available for room service on monday night

great location, loved the bed and towels, great bar upstairs

no room service

my only issue was that on christmas night, bustrox was closes andvthe 7th floor bar was too cold

the room was clean and the kitchen had the items we needed to make breakfast in the morning

minor things but the room needed a plug for the kitchen sink and a couple of hooks in the bathroom for towels

no breakfast, gym or swim pool and wifi always reconnecting and need to sign up

wifi was average and you had to pay for

slow wifi gas lift on chair not working

loved having a complete set of facilities, including washing machines and dryers, as well as a gym, all on site

good location and facilities like kitchen and gym

great little gym too, friendly staff, and nice big kitchen facilities

location is great, access to kitchen, working area,gym, laundry

great location, nice little bar downstairs and friendly staff.

only drawback is it s hard to climb up one flight of stairs to go to gym and spa given my age, but we really

late night hot tub with city lights view was mindblowing and fully equipped gym was the

free wifi is much appreciated, especially considering many other hotels somehow still don't offer it

location and free wifi

room, no vent in bathroom and bar fridge not turned on.

they upgraded our room for us, they lay petals on the bed, they gave us complimentary chocolates

better facilities ie. gym, pool, sauna

gym was well equipped and front of house staff were lovely

gym is fantastic

there s a wine bar just opposite the reception with delicious food options

at the bar the staff there were welcoming and helpful, telling us how

kids loved the cold orange water in the lobby

i understand it was a long weekend but again the kitchen should have been pre empting the higher volume

downside if i had to say was that to access the gym and pool you had to go to a separate building but it was

so good to be able to walk from the stadium straight to the hotel after a game, esp with little kids in tow

to use the wifi or google chrome

breakfast would have been nicer with a little change of menu every day or 2

thing i could fault is not having a bowl or knives & forks for families in the room in case the kids wanted to

the buffet breakfast they provide was super helpful and the filtered cold water stands were excellent on your

great location, easy walk to everything, great breakfast.

the gym is good enough

everything we needed in our room for a slightly longer stay including -fully equipped kitchen and laundry

the wifi didn't work in our apartment

floor room was just awesome) i gave the high score mostly to these two things) ps: there s a gym, which i

the gym was pretty good for a hotel too

but staff is not helpful like what mentioned in reviews, been told that they are not providing room service

kitchen was very well stocked with 4 of each including wine glasses, lots of sharp knives and a

wifi in room unreliable but reception fine in the lobby

better wifi connection

wifi didn't work properly

i just wish you didn't need to sign into the wifi so many times lol

the best for price, location close to southern cross, fast check in and out, facilities such as gym, pool and

location, it is close to everything, bus/train/tram station, laundry shop, and the stadium

it had a pool, sauna & gym to use if you wanted to, and pleasantly to our surprise the rooms were serviced

walking distance with young kids to marvel (there's also tram stops right across from the hotel)

swimming pool and spa facilities are top notch, with nice view

unit is new, the kitchen are great with utensils, oven, fridge, they provide washing machine as well which is

spotlessly clean, full kitchen

strongly recommended for family with kids

new facilities (pool, gym, sauna, steam room) made for a special stay

laundry on site

would have liked access to free wifi.

we hope the management could consider upgrading them to make the laundry facility more convenient for guests

better facilities, needs room service. needs fans in every room

since the rooms are small, always go for rooms with a kitchenette

breakfast was phenomenal and reasonably priced, heated pool was a primary enjoyment for the kids, room service

one thing that i disliked about my stay was that there were kids in the pool splashing around and being super

the wifi is so unstable

you have no laundry facilities

great location, great gym/pool, modern & clean, great little bar in the lobby area.

separate jacuzzis in the spa - my wife and i wanted to jacuz together and were not able to

gym, pool and lobby are equally beautiful

we tried their in-room dining, canteen and lounge bar on 80/f and their swimming pool, everything is perfect

in room service, exceptional

the pool, spa and gym areas are beautiful and very well maintained

very good location in melbourne cbd free wifi was included in the

breakfast was great the beds are comfy and big

room had everything you could need- comfy, spacious, fast wifi, conducive to online gaming.

menu on room service was sick from pasta but apart from that was great

not much for kids as no play area or swimming pool

even having a board games bar across the street is awesome

were so lovely, there was both a bar and restaurant there and it was easy to get around

free wifi with built in chrome cast for streaming etc is very useful

boy restaurant in the hotel, drinks were great but we ordered the grilled chicken from the kids menu (we

the breakfast buffet was especially better, and i really enjoyed the selection

spacious apartment and well equipped with full kitchen and laundry facilities

i needed to attend a zoom meeting during my stay and was very pleased that the wifi was up to the task

good kitchen and laundry facilities

could have done with a handrail to get in and out of the pool

great facilities, including the in-room laundry

room was clean and warm with parking at door

wifi was slow, really slow.

nice to have kitchen facilities and just asked reception for pan which was delivered within 5min so we could

the room was big and wifi worked well.

thing we found the internet would not connect and the parking spot was a tight squeeze to get into as i have a

note: we did not get a chance to try out the facilities (gym and laundry) on our trip

2 our room 203 i think kitchen doesnt have a curtein to cover window

gym had no window views

could have done with another cooking pan (only one provided). wifi wasn't great.

also free gym and laundry

our kids absolutely loved the rooftop pool

the availability of in-room laundry facilities was very convenient

apartment was very clean and well maintained, kitchen well stocked with everything you could need

staff friendly, there was also laundry service. room was spacious.

the front desk allowed early check in and the pool on the roof was perfect for the kids to have a quick swim

the location is fantastic, and a big shoutout to the room service and cleaning staff for keeping the room fresh

free wifi and well priced with discount for cash payment

the laundry facility requires maintenance.

no room service either, have to go down to reception for every little thing

the hotel had a comfy bed and laundry facilities but could do with a good dusting

wifi was a little sporadic and the water pressure was weak but that s if i m being really

had a twin room, which was nice with basic kitchen facilities

mini fridge didn't feel cold enough and the kitchenette only had 2 spoons and some mugs/glasses, no plates or

possibly affected by the closure of the adjacent bar/kitchen that would have provided atmosphere

i like it there is a self laundry room that you can clean your outfit before travelling back to your hometown

the wifi signal was very strong

the place, great staff, positioning, good size apartment, good wifi, free coffee etc

had a little kitchen which is always welcome

kitchen and lounge had everything you needed for a stay in the heart of the city

board games and lolly bar

the kitchen was well equipped so we were able to do a few little things ie heat up leftovers in the

wifi should be complimentary for entire stay. parking could be cheaper for guests.

disappointed that the restuarant was closed and no room service

great location. kids loved the indoor pool.

enjoyed our stay very much. enjoyed the gym facility.

breakfast buffet is amazing and well worth it, especially the omelet station

delicious breakfast, i recommend the omlette!

room service was available from 7 am to 00.00

one of the highlights of my stay was the in-house bar which offered a wide variety of great cocktails

the bar and restaurant were very buzzy and busy, cool spot, but you will need to make dinner

checking time take a bit long waiting when i have 2 kids who are excited with the stay :)

breakfast was so yummy!! so much choice and the service was excellent.

buffet breakfast was great, although a decent coffee would have been better with the buffet

room service at midnight and right in the centre of the city

no heater and long delays when wanting room service

swimming pool also is heated

swanky bar and restaurant attached

pool/spa/sauna with great hours it was open (6am-10pm) swimming at night with lights in pool was

a 25 minute call wait time and myself and my partners phone had no reception, however i only had wifi due to

indoor pool, spa and sauna a plus

we would also have liked to had access to a laundry room

we would love to come back and stay again with our kids next time

room service was fabulous, the food was

no wifi in room

noise from rooftop bar across street (not the fault of grand chancellor of course)

the toilet had some stains when we arrived and also the aircon vents and the laundry cupboard had some dust

cleanliness, room appliances, gym, and over all the location was fantastic

there was no real daily room service - someone comes in to do the cleaning, but not really sure what they clean

well fitted out kitchen

rooms appletv didn t work with hotel wifi not baths in all rooms no room service sometimes parking was

only one small guest laundry

room service was really good

staff good breakfast selection and fantastic location walk out the door and begin shopping also very close to

very difficult to manage specially with the kids, luggage and rains

room service was delivered efficiently and the food was good

wifi was bad, i presume this is intentional so you have to 'upgrade' to the paid quicker wifi.

unfortunately there's not kitchen or bar available due to covid

room service meals were excellent

room service needs to check meals my meal was cold not very appetising

lobby area i came across toilets the guests could use without having to go to there rooms, and a laundry mat

it s a perfect location; has extremely helpful and friendly staff; spacious rooms; kitchen is well stocked

room was well equipped (kitchen & laundry), clean, good size and very comfortable

apartment, clean, light and bright with a kitchenette, living space, bedroom, bathroom and laundry

longer spa and pool times, add the toilet cube in the flush so it stays cleaner

the pool, spa & sauna was beautiful, well maintained & open till 10pm

i was happy that they had single beds for the kids

wifi signal was bit weak in my room (fourth floor), but this did not bother me a lot as i used to

the room service was good and accommodating, along with the lovely staff at the desk

the room was very comfortable, and there were a range of amenities including a basic gym and laundry

coin laundry is also available (4 dollars for washer and 4 dollars for dryer)

room service, spa was amazing and the room was very comfortable in an excellent

the bar was amazing and had live music thursday and friday night

lovely breakfast and room service meal

gym was quiet and equipment all worked well

we had problems with the wifi.

room service food was yummy

i didn t get to go to the rooftop bar as there was a private function, but i am sure the service would have

kids enjoyed the pool however the gym is outdated and some equipment broken

the pool was great for the grand kids

if the tv was on the same wifi as guests all phones would have worked

plus people running up and down stairs all night not a safe place to stay if you have kids

location laundry in rooms

comfortable beds and spacious rooms for our family with 2 kids, soft towels and honestly while simple decor it

right in the middle of the city .. bed was so comfy & bathroom & kitchen awesome ..

room was a little small for 2 kids.

laundry and gym were useful, breakfast was hearty, and the location was excellent

and was comfortable bed to sleep in, tv was also good for relaxing after a day of exploring with wifi and

was very surprised by this hotel, very clean, friendly staff and it had an ev charger in the car park

cost. wifi connection is bad

the free breakfast was awesome and the staff were amazing

convenient parking right next door, great location right in the city, lovely bar with $9 pints, great outdoor

no on-site breakfast or room service breakfast which would have been good

sofa bed which was booked for two older kids was awful and small

clean,modern,good size and friendly staff. mini bar in the room.

easy access to carpark. especially family with little kids.

wifi password didn't work and when i rang reception to get correct password they said i must be

rails, heating couldn't be turned down, scratched doors (paint missing on half a door in the laundry)

kitchen and living area were

we loved the building so much, pool was great for the kids and cafe right there fantastic.

difficult check in process, wifi unworkable, unable to use in room television

no room service for breakfast ud83eudd5e

the lounge and bar comfortable and tasty

the bar staff in particular are knowledgeable and very welcoming

in room laundry was helpful

wifi was clunky regularly had to reconnect no wifi in gym or breakfast area, limited buffet for

was way above our expectations clean perfect condition and decor amazing kitchen and bedroom not just a room

the pool spa sauna & the view was awsome.

loved the gym and the outlook

the wifi was beyond slow.

lovely pool and spa again with a great view